Poppy's Picnic Reviews 

539
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 49 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality and freshness of the food, noting that even notoriously fussy pets eagerly finish every single meal. Pet owners also appreciate the versatile options, such as the convenient raw and cookable ranges that support long-term health and vitality. Many people find that setting up regular scheduled deliveries makes managing daily feeding routines remarkably simple and stress-free. Some reviewers were not happy with delivery problems, mentioning that orders occasionally arrived completely defrosted due to missing or damaged ice packs. A few consumers also experienced frustrating interactions, noting dismissive or unhelpful responses from support when contacting them regarding these shipping issues.

What people talk about most

Product

Customers had positive experiences with product, noting high satisfaction and genuine delight among pets with... See more

Quality

Users describe positive interactions with quality, noting that the fresh ingredients and balanced nutrition... See more

Customer service

Consumers find customer service to be mixed, with many reviewers praising the team for being quick, friendly,... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with many customers reporting reliable, on-time... See more

Order

Reviewers express mixed feedback about order experiences, with some customers delighted by timely deliveries... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Our miniature schnauzer, Tilly Scrumptious absolutely loves Poppy's Picnic. We choose the low fat options for her, both raw and cookable. We love its versatility, being able to cook before we head o... See more

Company replied

Rated 5 out of 5 stars

Brilliant cat food supplier - my Savannah cat loves the meatballs. She had stomach issues with dry food and after switching over to raw food these issues vanished. Very easy to set up reoccurring or... See more

Company replied

Rated 5 out of 5 stars

Our elderly cat was getting increasingly fussy, leaving more and more of her food, even the expensive stuff. As a diabetic cat, this was making it harder to manage her blood sugars and insulin. We swi... See more

Company replied

Rated 5 out of 5 stars

Poppys picnic were very understanding when we lost one of our dogs & Excellent service when our delivery turned up over temperature due to Delayed delivery and the hot weather both within a week of e... See more

Company replied


Company details

  1. Pet Store
  2. also in
  3. Dog Cafe
  4. Food Manufacturer
  5. Food Producer
  6. Health Consultant
  7. Pet Supply Store

Written by the company

The only naturally balanced fresh raw food on the market ❤️ Award winning meals delivered to your door. Our fresh dog food and cat food is handmade by fourth generation butchers in the heart of Wiltshire. A balanced mix of fresh British meat, vegetables, herbs, botanicals, liver & kidney. We are the first company to be awarded the UK PET FOOD Raw Safe Mark ❤️


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

539 reviews

5-star
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No recent history of asking for reviews

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4.4

All reviews

(539)

45 reviews in the last 12 months

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Rated 5 out of 5 stars

Bailey absolutely loves it

Bailey absolutely loves it! I think her coat is shinier too

August 6, 2025
Unprompted review
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Reply from Poppy's Picnic

Hi Morgan & Bailey
Thank you so much for your kind words! We’re thrilled to hear your beagle is loving Poppy’s Picnic and thriving on the variety. It means the world to us to be part of his mealtime joy. Here’s to many more happy bowls! 🐾💚

Much Kindness
Debs and Poppy

Rated 5 out of 5 stars

The best dog food in the world

The best dog food in the world! My beagle is so fussy! I have tried numerous foods and wasted loads of money because he wouldn’t eat what I’d buy. He’s loving Poppys Picnic! He barks at me because he can’t wait to eat it! He has a different flavour every day. He’s literally thriving and I love to see him enjoying his meals. Thank you Poppys Picnic! We are about 3 months in and he’s still absolutely loving your food x

August 5, 2025
Unprompted review
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Reply from Poppy's Picnic

Hi Sara
Thank you so much for your wonderful feedback! We’re absolutely thrilled to hear that your beagle is loving Poppy’s Picnic especially after all the struggles you’ve had finding something he enjoys. It’s so lovely to know he’s not only eating well, but thriving and barking for his meals is the best kind of compliment we could ask for!

We’re delighted to have you both as part of the Poppy’s Picnic family, and we’re so happy our food has made mealtimes something to look forward to.

Thank you again for your kind words and support!

Much Kindness
Debs and Poppy

Rated 5 out of 5 stars

Great quality food and great customer…

Great quality food and great customer service!

I’ve used Poppys Picnic for my cat for almost a year now… without being dramatic this food has saved him!

Prior to using this he had urinary crystals which are extremely dangerous for cats. My vet insisted he was put onto royal canin urinary s/o food for life. Suddenly his fur started to fall out which went on for a year and a half. I was constantly back and forth to the vets and asked for every test to be done imaginable. It got so severe the vet actually asked had I shaved him on one occasion, all 4 of his legs were completely bald. I did a timeline with photos I’d taken of him and found it begun around the same time as taking the royal canin food - my vet actually admitted in the end that they had seen a lot of dogs develop severe skin and hair loss issues on the same food brand.

After this I changed his entire diet to raw food and lo and behold his fur started to grow back!!! It was a tough and expensive journey for us both and think I’ve tried nearly every cat food brand out there. He literally loves the meatballs and they are so convenient for me to purchase, store, and defrost. It’s a great quality product, that understands species appropriate feeding and that is absolutely proven in the health of my cat.

The customer service is great too, I’ve only had to speak to them on one occasion and I received a fast courteous response.

August 5, 2025
Unprompted review
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Reply from Poppy's Picnic

Hi Hannah
Thank you so much for your incredibly kind and heartfelt message. We're truly touched to hear your cat's story and honoured to have played a part in his recovery.

It’s wonderful to know that our food has made such a positive difference in his health and wellbeing , especially after such a long and difficult journey. Stories like yours are exactly why we do what we do. We believe deeply in species-appropriate feeding, and hearing the real-life impact it has makes it all the more meaningful.

We're also so glad to hear that you've found our meatballs convenient and our customer service helpful. We’re always here if you need anything.

Please give your gorgeous boy a cuddle from all of us at Poppy’s Picnic.

Much Kindness
Debs and Poppy

Rated 5 out of 5 stars

great customer experience, paws-approved by my dog!

I honestly can’t recommend Poppy’s Picnic enough – switching to their raw food has been amazing for my dog; years on, still happy! He absolutely loves it and gets so excited at mealtimes! His coat’s shinier, his digestion’s better, and he just seems happier overall. The customer service has been fantastic too – super friendly and helpful when I had questions recently. It really feels like I’m giving him the best. Because they were so helpful, I thought I’d write an updated review!

August 4, 2025
Unprompted review
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Reply from Poppy's Picnic

Hello Ali

Thank you so much for your kind words and leaving an updated review. We love the 5-stars too!

We're so happy to hear how well your dog is doing on Poppy's Picnic and that meal times are something to look forward to. It's wonderful to know that he is thriving and feels his best. Thank you for the feedback on customer services - this means the world to us.

We're always here to help and love being apart of your raw feeding journey.

Much Kindness
Debs and Poppy

Rated 5 out of 5 stars

Excellent customer service very fast…

Excellent customer service very fast response on my queries

August 4, 2025
Unprompted review
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Reply from Poppy's Picnic

Hi Julie

Thank you so much for your amazing review. We are delighted to see that you are happy with your customer service team.

We're always here to help.

Much Kindness
Debs and Poppy

Rated 5 out of 5 stars

Excellent food

Excellent food, great service, what more can I say 👍👏

August 1, 2025
Unprompted review
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Reply from Poppy's Picnic

Hi Jill

Thank you so much for your amazing 5-star review. We are thrilled and delighted to see that you are happy with our food and service.

Much Kindness
Debs and Poppy

Rated 5 out of 5 stars

Great team and wonderful food !

Poppy’s Picnic nails quality, health and convenience.I absolutely love their ethos and they have a great team !!
Thank you !🙏

August 2, 2025
Unprompted review
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Reply from Poppy's Picnic

Hi Alex

Thank you for your kind words and 5 amazing stars. We're thrilled to hear that you love our ethos , quality , health and convenience. This what we aim for in every bowl.

It means so much to the whole team to know we are hitting the mark.

Thank you for being part of the Poppy's Picnic family.

Much Kindness
Debs and Poppy

Rated 5 out of 5 stars

Poppy's Picnic dog food is fantastic

My Lhasa Apso dog is very happy with Poppy's Picnic raw dog food and has been eating it for many years now. Leo's health and wellbeing is excellent I'm delighted to say and at 10 years old he looks and acts like a 5 year old 😁 His main meals consist of Poppy's Picnic powerballs or their amazing mince. They are packed with the healthiest ingredients for a dog to thrive on. The Company's service couldnt be better and they make it really easy for a dog to be on a balanced raw diet. It is extremely helpful having the food in balls so it is all weighed out perfectly in line with your dog's best weight. A huge Thank You to all at Poppy's Picnic from a very happy Leo and Lesley 🐼😁💖💖

August 4, 2025
Unprompted review
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Reply from Poppy's Picnic

Hi Lesley & Leo

Thank you so much, Lesley, for your beautiful message!

It’s truly wonderful to hear how well Leo is doing . 10 years old and full of life like a 5-year-old... that absolutely warms our hearts! 🐾💚 We're so happy that the Power Balls and mince have become a staple in his routine and are helping him thrive.

Your kind words about our food and service mean the world to our team. We’re so proud to support Leo’s health and happiness, and it’s amazing to know the portioned balls are making raw feeding easy and stress-free.

A huge thank you right back to you and Leo and please give him a big cuddle from all of us at Poppy’s Picnic!

Much Kindness
Debs and Poppy

Rated 5 out of 5 stars

We had an amazing experience dealing…

We had an amazing experience dealing with Poppys Picnic, such a professional service and a great product.

August 1, 2025
Unprompted review
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Reply from Poppy's Picnic

Hello Steve

Thank you so much for your lovely words and 5-stars.

We're delighted to hear you had such a great experience with us. It means so much to us to know you found both our servcie and food great.

Much Kindness
Debs and Poppy

Rated 5 out of 5 stars

My picky eater finally loves mealtime!

I was skeptical at first — my dog has always been a fussy eater and rarely finishes a meal. But with Poppy’s Picnic, they licked the bowl clean from day one. I was honestly amazed.

Within two weeks, I noticed firmer stools, a shinier coat, and more energy. The Pork & Beef recipe is our go-to — super convenient and clearly delicious.

If you’re dealing with a picky eater or just want to feed your dog something genuinely wholesome, I can’t recommend this enough.
It’s been a total game-changer!

July 20, 2025
Unprompted review
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Reply from Poppy's Picnic

Hi Y S

Thank you so much for this amazing feedback!

We’re absolutely thrilled to hear that your fussy eater has taken so well to Poppy’s Picnic. Clean bowls from day one is the best kind of surprise! It’s so rewarding to know you’ve already noticed improvements like firmer stools, a shinier coat, and more energy, that’s exactly what we hope for with every pup we feed.

The Pork & Beef recipe is a favourite for good reason, and we’re so glad it’s become your go-to. Thank you for trusting us and for sharing your experience — it truly means the world.

Give your happy pup a big cuddle from all of us! 🐾💚

Much Kindness
Debs and Poppy


Rated 5 out of 5 stars

5 star food for my 3

5 star food for my 3! After spending hours over a pressure cooker for a year, we found Dylan and gang! Never looked back even our 5 puppies were weaned on a special delivery from there kitchen!
We have very little need to visit the vets at all!!!

August 1, 2025
Unprompted review
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Reply from Poppy's Picnic

Hello James
Thank you so much for the pawsome review!

We’re thrilled to hear your trio (and even the puppies!) are thriving on our food, and that we could save you from pressure-cooker duty! It’s wonderful to know they’re happy, healthy, and keeping those vet visits to a minimum.

Big hugs to your pack from all of us! 💚

Much Kindness
Debs and Poppy

Rated 5 out of 5 stars

Over 50 years with dogs have fed all…

Over 50 years with dogs have fed all kind of dog food
IMO this is the best I have found 5 star all the way Great people, Great Products, Great Price
Quality in everything they do.
Alan and the GSD'S

August 3, 2025
Unprompted review
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Reply from Poppy's Picnic

Hi Alan,

Thank you so much for your wonderful 5-star review! It truly means the world to us—especially coming from someone with over 50 years of experience with dogs. We're thrilled to hear that you and your GSDs are loving Poppy’s Picnic!

We work hard to deliver quality in everything we do, so your kind words about our team, products, and prices really put a smile on our faces.

Wishing you and your lovely GSDs many more happy, healthy mealtimes!

Warmest woofs
Debs and Poppy

Rated 5 out of 5 stars

My 5 dogs are thriving with this food

My 5 dogs are thriving on Poppy’s Picnic. I do use the cookable ones though as mine won’t touch raw for some reason.

I love the ingredients in them and they always have firm stools and are happy and healthy dogs.

I do, however, buy from a local supplier as I found that ordering direct from Poppy’s Picnic meant the deliveries were often delayed and I’d run out of food.

August 3, 2025
Unprompted review
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Reply from Poppy's Picnic

Hi D Massey

Thank you so much for your lovely review—we’re so happy to hear that your five dogs are thriving on Poppy’s Picnic! It’s great to know the cookable recipes are working well for them, and we’re delighted that you're seeing such positive results in their health and happiness.

We really appreciate your honesty about your delivery experience. We’re sorry to hear that it caused some inconvenience in the past. We're continuously working to improve our service, so feedback like yours is truly valuable in helping us do better.

Thank you again for your support, whether it's through us or one of our brilliant local stockists—it means a lot.

Much Kindness
Debs and Poppy

Rated 4 out of 5 stars

Fed on Poppys’ Picnic from day one …

I have fed my dogs on Poppys Picnic right from the start and they are super healthy. I also started using this company from when it first began.
What I don’t like is constant hike in prices particularly since going on dragons den.
Sometimes the food comes in a cardboard sleeve other times not.
I think for me the delivery is good with DPD it’s just a shame it’s not 7 days a week but I appreciate this is about of ingredients and producing it quality etc.
I think the points thing on the website is poor and not easy to use.
Customer service is good I’ve never had to complain.

August 3, 2025
Unprompted review
Rated 5 out of 5 stars

Great food for my Yorkies

I have been purchasing from Poppy Picnic for a few years now. My doggies (3 Yorkies) absolutely love their food, even my picky tea cup Yorkie. Their coats shine and their poop is much more solid. I had a competitor company come past our estate and I felt sorry for the sales guys as they were new to their door to door sales job. Bought a few bags of their frozen raw meat and found it mushy and the consistency looked suspect. I went back to Poppy Picnic and the girls are happy with the choice. Great customer service and always very helpful to sort out any issues. I often recommend them to my friends and other pet owners.

August 1, 2025
Unprompted review
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Reply from Poppy's Picnic

Hello Chantelle

Thank you so much for your heartfelt review and for being part of the Poppy’s Picnic family over the years! We’re absolutely delighted to hear that your three Yorkies especially your picky little teacup are loving their food and thriving on it. Shiny coats and solid poops are always music to our ears!

It means a lot to know that even after trying another brand, you came back to us and felt confident in your choice. We're so glad your girls are happy and healthy—that’s always our top priority.

We also really appreciate your kind words about our customer service team and your ongoing recommendations. Your support means the world to us.

Lots of tail wags to your fur babies

Debs and Poppy

Rated 5 out of 5 stars

Outstanding Quality and Service!

My dog (Sky) loves Poppy’s Picnic! Difference in his health and energy levels is noticeable - best raw food ever. Reliable deliveries and great customer service.

June 14, 2025
Unprompted review
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Reply from Poppy's Picnic

Hello

Thank you so much for your lovely review! We're absolutely thrilled to hear that Sky is loving Poppy’s Picnic and that you’ve noticed such a positive difference in his health and energy. This is music to our ears! 🐶✨

It’s great to know our deliveries and customer service have been reliable for you too. We truly appreciate your support and are so happy to be part of Sky’s happy, healthy journey.

Warmest wishes
Debs and Poppy

Rated 5 out of 5 stars

Simply the Best !

Great service......
5***** communication
First Class Product that my dogs absolutely Love !

July 5, 2025
Unprompted review
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Reply from Poppy's Picnic

Hello Ronnie
Thank you so much for your glowing review! We’re over the moon to hear that you’ve had great service and that your dogs absolutely love our food. Your kind words about our communication and products mean a lot to the whole team.

We truly appreciate your support and those fabulous 5 stars! 🐾

Warmest wishes
Debs and Poppy

Rated 5 out of 5 stars

It’s always been Poppy’s Picnic for us!

We’ve been using Poppy’s Picnic since we got our dog Smudge in 2020. From the very first contact the company was very helpful and clearly passionate about their product. Smudge has never lost his appetite and is always excited when we get his food from the fridge! 5 years later and their customer service is still first class. We would highly recommend the brand.

August 2, 2025
Unprompted review
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Reply from Poppy's Picnic

Hi Tracey & Smudge

Thank you so much for your wonderful review—it truly means a lot to us!

It’s been such a pleasure to be part of Smudge’s journey since 2020. We’re so glad to hear he’s still loving his meals and that our team has continued to deliver the level of service we pride ourselves on. Your kind words about our passion and consistency really made our day.

Thank you for your continued support and for recommending us—it means everything!

With warmest wishes
Debs and Poppy

Rated 5 out of 5 stars

Tabby’s Table

Our cat loves the cat version - Tabby’s Table! Super handy little balls of food - she gets two in the morning and two at night. She’s in pristine health with perfect teeth and shiny coat, and if we’ve ever run out, she gets extremely offended with any other food offering!! Highly recommend :)

August 2, 2025
Unprompted review
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Reply from Poppy's Picnic

Hi Erin,

Thank you so much for your fantastic review!

We’re over the moon to hear that your cat is thriving on Tabby’s Table! It’s always so rewarding to know our little food balls are keeping her happy, healthy, and looking fabulous. We love her high standards—clearly, only the best will do!

Thank you for the high recommendation and for being part of the Poppy’s Picnic family. Give her some extra chin scratches from us!

Much Kindness
Debs and Poppy

Rated 5 out of 5 stars

Great product

I use the dog meatballs, conveniently packaged, my dog always eats Evernote so no wastage. Great service, would recommend.

August 2, 2025
Unprompted review
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Reply from Poppy's Picnic

Hello Tracy
Thank you so much for your lovely review! We’re so pleased to hear that you and your dog are enjoying the meatballs and that they’re going down a treat with no waste. That’s exactly what we love to hear!

It’s great to know the convenience and service have made a difference too. We truly appreciate your recommendation and your support.

Much Kindness
Debs and Poppy

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