I ordered the wrong size bikini top, twice. I emailed customer service and they were wonderful at taking care of my return/exchange! The swim suit I ordered was great quality and the colors were so vi... See more
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Welcome to Popvil.com! Popvil (www.popvil.com)is a highly personalized swimwear brand providing obsessed, high quality and affordable swimwear. We focus on functional fit and round out our selection with aesthetics of the moment. Our vision is to empower all women and girls to attain real self-love and celebrate their real women's curves.
Contact info
UGD C/O Xuzong MERCHANT, 248-23 Brookville Blvd ROSEDALE, 11422, NY, United States
- support@popvil.zendesk.com
- popvil.com
Replied to 27% of negative reviews
Typically takes over 1 month to reply
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My suit came in and I love it
My suit came in and I love it. I love the bottom coverage but I need to exchange the top bc it runs small.
Ordered bathing suites
Ordered bathing suites, and one of my tops were to small. Reached out to customer service and they got back with me within 24 hours and helped me return with no issues. Great company to work with!
I love the bright colors
I bought a swimsuit and a cover up. Both were very nice. I love the bright colors.
I received 3 suits
I received 3 suits. The color on them are just as pictured. One was too small but thankfully customer service was willing to help with the exchange. I would definitely order from them again.
They were prompt with my size exchange…
They were prompt with my size exchange request and very friendly. I will definitely purchase again
Ive bought about 10 bikinis/swimsuits…
Ive bought about 10 bikinis/swimsuits from Popvil. Theyre beautiful and good quality. People have stopped me on the beach to ask where I got them. I only wish all of their suits came with mix and match sizing. I would buy many more if I could get my sizes without the extra. Please Popvil- do all mix and match sizes on your swimsuits!
Cutest suits and super fast shipping
Cutest suits and super fast shipping! So happy! Will be ordering more!
Excellent Customer Service
Customer service is quick and responsive. They are very helpful in getting my sizing corrected. Will purchase again!
I love Popvil
I love Popvil. I have purchased several swimsuits from them (bikini and full pieces) all have been incredible quality and i get so many compliments. The customer service is quick to respond and so helpful.
I absolutely love my new swim suit!!!!
I absolutely love my swim suit- it is so flattering and I can NEVER find anything that works for my body type (smaller on top, larger on bottom). And the material is super high quality! Also, the customer service is EXCELLENT!! 10/10 recommend!
Exchange
The suit was a bit small but they have been helpful with the exchange process
This company is a SCAM
This company is a SCAM. First of all, they are based in China, not that it matters; I order from a lot of China-based clothing companies. I received the WORST customer experience I've ever had. I purchased over $250 worth of clothing, and the package never turned up at my house. I contacted their customer service asking for a resolution and had to go back with someone named "CiCI" over 10 times, only for her to tell me that it was the shipping company's fault, and they wouldn't refund or replace the items I purchased. So basically, I got zero things for over $250, and they didn't even respond to my last message asking them for an appropriate resolution. I would avoid it at all costs. Seems like they may be saying they shipped something and then not fulfilling the delivery and blaming it on the shipping company to take your money.
Great experience. Cute swimsuit
Swimsuit came in quickly. Super cute in person. Customer service was very quick to respond and helpful.
Love these bright colored swim suits!
The swimsuit I ordered arrived quick and it’s great quality. I needed a high waisted bikini to hide my mom pouch and it fits beyond my expectations! Definitely coming back for more!
Exchange
Bikini I ordered came as a set so could only choose 1 size. I'd say bottoms run a little small from what the size chart says. I got a fast response and was easy to get them exchanged.
WORST RETURN POLICY/ CUSTOMER SERVICE
I wanted to return 2 suits that did not fit. They began by "bargaining" the return. I said I would exchange, but then they wanted to charge me $23.99 for shipping and I can keep or give away the 2 suits that didn't fit. That math didn't work. I said forget it and give me a return.
We are now on week 2 and still no return label. I would not order from them if I were you!
Do not trust these 5star reviews!
Do not trust these 5star reviews!! Its a trick from the business. You can not return or exchange without leaving a 5star review first or to pay additional costs! Why would u leave a 5star review for them on a unsatisfied purchase
LOVE POPVIL SWIMSUITS!
The quality of the swim suits are phenomenal!! The colors are so bright!!
Every time I have a problem with a…
Every time I have a problem with a return or because something doesn’t fit they are so efficient on getting me the proper size. Some of the best customer service I ever had to deal with.
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