Porch Pirates Mystery Boxes Reviews 

223
TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Evaluating 197 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently appreciate the element of surprise and the enjoyment derived from opening their mystery boxes, often finding useful items and good value. Many also report receiving high-value products like designer bags or electronics, with some experiencing quick and timely delivery. However, some customers also noted significant dissatisfaction with item quality, frequently mentioning broken, used, or low-quality products, and items of very low value. Additionally, several reviewers reported issues with order fulfillment and delivery, including long delays, unreceived boxes, or problems with shipping labels and refunds.

What people talk about most

Product

Clients share ambiguous opinions on product, with some reviewers expressing delight over high-quality, fun,... See more

Order

People report ambiguous experiences with order, with many expressing significant frustration over unfulfilled... See more

Quality

Customers had negative experiences with quality, with many reviewers expressing disappointment and finding... See more

Delivery service

Users describe ambiguous interactions with delivery service, with many experiencing significant delays and... See more

Value for money

Reviewers highlight ambiguous aspects of value for money, with many expressing dissatisfaction, feeling they... See more

Reviews shaping this summary

Rated 3 out of 5 stars

It would be nice if we were able to give our preferences and you can match it up to our likes and dislikes better. Surprise us with things that we would actually use.

Rated 4 out of 5 stars

I contacted the company due to delayed shipping. They had gotten their website back up and running so they were backed up. I was only trying to hold them to the actual delivery date as we were going o... See more

Rated 4 out of 5 stars

I ordered the rainbow box. I got a message from SHOP for when it would arrive. When it did not arrive I called your customer service line and was told you all had been shown so much love that you were... See more

Rated 5 out of 5 stars

I was so excited to be one of the first to grab a Porch Pirate Mystery Box, and wow totally worth it! The surprise factor is amazing, and I got some incredible goodies, including a Michael Kors crossb... See more

Company replied


Company details

  1. Novelty Store

Written by the company

At Porch Pirates, we believe shopping should be exciting. That’s why we’ve created a unique mystery box experience where every order is a surprise waiting to be opened. Our boxes are filled with a wide variety of authentic merchandise sourced from major retailers and overstock, liquidation, and customer-return inventory. Every box is assembled by hand, making each one a one-of-a-kind experience. Whether you’re hoping to discover electronics, gaming gear, designer accessories, home goods, toys, beauty products, collectibles, or everyday essentials, every mystery box offers the excitement of the unknown. Many customers enjoy sharing their unboxing experiences online, and we’ve built an enthusiastic community around the thrill of discovering what’s inside. We are committed to transparency and customer service. Every product is sold as part of a mystery experience, and customers know exactly what they’re purchasing—a sealed mystery box with randomized contents. We clearly communicate our policies before purchase and continually work to improve our customer experience based on feedback. Since launching, Porch Pirates has fulfilled thousands of orders for customers across the United States while also operating a retail location where shoppers can experience our mystery boxes in person. Whether you’re buying for yourself, searching for a unique gift, or simply enjoy the excitement of surprise, our goal is to deliver an experience that’s fun, memorable, and different from traditional online shopping. Our team appreciates every customer who chooses to shop with us, and we remain dedicated to providing responsive support, fair policies, and an exciting mystery box experience with every order.


Contact info

3.4

Average

TrustScore 3.5 out of 5

223 reviews

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Asks customers to review

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Replied to 10% of negative reviews

Typically replies within 1 week

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3.4

All reviews

(223)

209 reviews in the last 12 months

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Rated 5 out of 5 stars

AMAZING experience!!!

We had such an amazing experience!! The workers were so friendly and explained everything in detail. We also ended up getting to meet the owner who was so nice and welcoming as well! We ended up purchasing 3 boxes which all had some really good things in them, and we knew there was a risk of not getting any of the big products. One of the boxes we purchased was the $40 green box and it had a NINTENDO SWITCH 2 in it!!! We were so surprised and with the luck I have, I was not at all expecting to actually get the switch, but we had to try and are so thankful we did! I 100% recommend, even if just for the experience. It was so much fun and I am extremely happy with our outcome!!!

May 9, 2026
Unprompted review
Rated 3 out of 5 stars

I received 11 items

I received 11 items. To me this box was like temu scraps. I had a decent one before but this one was not good. I received 2 small velcro back braces ( separate plastic)and a small little tray also a pack of socks and a 5dollar blanket and two chair covers( in one pkg)a wrist brace A pack of plain yellow paper with envelopes a ultra cooler( said for cool air but have had one before) grip tip( small pkg with ear cleaner in it)and a waterproof tech pouch. Not exactly what I expected but I get it. Thanks

May 8, 2026
Unprompted review
Rated 1 out of 5 stars

Beware

Beware, this company regularly scams its customers and is now buying reviews to try and improve their rating. You want us to believe that you havent had a single review since April 4th and all the sudden you have multiple 5 star reviews all being post within the same hour? Suuure, buddy.

May 9, 2026
Unprompted review
Porch Pirates Mystery Boxes logo

Reply from Porch Pirates Mystery Boxes

We just relaunched our website for online orders after a five month hiatus on April 30th 2026 and had 400 orders delivered the last half of this week. We also have begun automatically asking our customers for trustpilot feedback via Monday.com and Klayvio as we only had 78 reviews out of the 100,000+ boxes we shipped in the last 12 months. The reviews are not all positive from this week, but are certain more fair than the adverse selection (only the most disgruntled 1% were going out of their way to leave reviews here) that we were seeing before and now that Google’s SEO is pulling from this Trust Pilot page we’re asking our customers to vocalize their experience with us here rather than other places online.

This one-star review you just left us, for example, has nothing to do with our product or service. Have you purchased from us before? You and the folks at trustpilot are free to follow up with any of the reviews. The unfounded notion that we have paid for positive reviews simply because we started asking customers for truthful feedback is both untrue and defamatory and we have requested the trust pilot team to investigate. We also will happily volunteer any and all customer communication, order data, tracking, etc to verify that no review tampering has occurred.

Thank you.

Rated 5 out of 5 stars

These are so fun!

My 13 year old, and when I saw the x box box I knew were in. We know chances of winning were slim, but we were excited to see what came. The box came very quickly and though we did not get an x box we got so much fun stuff. I can’t wait for the next one.

May 8, 2026
Unprompted review
Rated 4 out of 5 stars

Sales person was very helpful and…

Sales person was very helpful and friendly! They had many boxes to choose from. My only complaint is that there was nothing in the box that I really wanted. I kinda feel like I wasted money, even though I knew I was taking a risk. I will be back to try again!

April 19, 2026
Unprompted review
Rated 5 out of 5 stars

I got 2 boxes I purchased at the store…

I got 2 boxes I purchased at the store Bear Bins here in New Bern,NC with the chance of getting the PS5. I didn’t get the PS5 but I got a Shark Flex style that cost in the market $299 and also got lots of good products like a set of very cool ceramic plates calendar books hose adapter pressure washer and other things. I am satisfied overall with the money I invest on this 2 boxes

May 4, 2026
Unprompted review
Rated 5 out of 5 stars

Great place for a fun experience

We bought 2 boxes from Porch Pirates and it was so much fun. We didn't win either of the big prizes but the box was worth way more than we paid. We loved them. The staff was so helpful and kind. We will be going back SOON.

April 9, 2026
Unprompted review
Rated 5 out of 5 stars

Porch Pirates is awesome

Porch Pirates is awesome. I got the deal of boxes, like 6 of them. No I didnt win any major prizes wat I got actually was pretty amazing. Ill definitely be back. I would love to win a grand prize

April 16, 2026
Unprompted review
Rated 5 out of 5 stars

Lovedbthem

Ordered 3 blue label boxes..was not a lucky winner...but definitely happy with the contents of the boxes..I have several things I never thought I needed till I got them....I wil definitely be getting more of them

April 20, 2026
Unprompted review
Rated 5 out of 5 stars

I keep going back for more

I keep going back for more. It’s like a box of fun. Sometimes I get things I want/need/like sometimes I’ll get a couple items I don’t but I love the mystery behind the boxes.

April 18, 2026
Unprompted review
Rated 5 out of 5 stars

We got all kinds of cool random things…

We got all kinds of cool random things and a lot of things that we could personally use! It was a fun experience. Would deff do it again!
Candle making kit, king bed set (which I was about to go buy) a dog jacket for our huge dog which we had issues finding, work shoes, wind chime, storage totes, arts & crafts, the cutes pink Christmas tree with lights & presents. Sooooo many things were in my 3 box order.
I had them delivered.

April 1, 2026
Unprompted review
Rated 2 out of 5 stars

Eh it's ok.

We traveled almost 1 hour and 30 minutes one way and was hoping to get a gift for our son. We spent i believe over $400-$500 just to hope for a Xbox or a nintendo switch 2 for a birthday gift. Unfortunately our boxes didnt have anything we could use except knick knack stuff that I just will take to goodwill. It was fun and the noise in the box and weight did not matter. At the end of it though we wasted money that could have went toward his gift.

May 3, 2026
Unprompted review
Rated 5 out of 5 stars

Awesome!

We went in on a day they were technically closed, the staff was super helpful and great at explaining everything! We walked in just for the experience and walked away with an IPad! We enjoyed it so much we’ve gone back multiple times! It’s such a fun and cool idea, I love it!

March 25, 2026
Unprompted review
Rated 1 out of 5 stars

Bought two boxes from the new Lexington…

Bought two boxes from the new Lexington location. Two boxes of crap. 😂 it was a huge disappointment and every single item went in the trash. Not a single thing worth keeping. It was hilarious. Very disappointing. Don’t waste your money! Buy a mystery box elsewhere. Or just go to the dumpster and throw your money in there.

April 2, 2026
Unprompted review
Rated 1 out of 5 stars

I FINALLY received the very first box I…

UPDATE: it is now July 9th, and I have still not the received the last box I ordered, nor has the money been refunded. I’ve also left more messages and have not received any replies. I have never ever had such a horrible customer service experience in my life… this is ridiculous! If I was able to give a negative amount of stars, that’s what they’d get.

I FINALLY received the very first box I ordered on October 26, 2025! Almost 5 months after I ordered it!!!! Seriously! FIVE months after I ordered?!?! And, talk about total CRAP in the box... seriously PorchPirates... what the hell?!?! There were three whole things in the box... 1 was a 2-pack of iphone glass protector sheets (valued at $5.98), a 24-piece set of Fall Party Favors - for CLASSROOM hanging party decor (appx. value of $13.99) and the final item.... a 24-piece velvet Christmas bow - very ugly color - (appx value of $12.99) --- I spent $37.95 on that box - and it contained crap worth about $33.... I still have one box they owe me... I'm curious to see how much longer that one will take... and what CRAP will be in it too...

One piece of advice... you are ORDERING AT YOUR OWN RISK! Just don't do it. I wound up cancelling my 'subscription' due to lack of communication, a bunch of lies regarding my order - WHEN I got a reply... and the length of time to receive what I paid for. Which so far has been junk!

March 15, 2026
Unprompted review

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