Portal Facebook Reviews 62

Some kinks. But overall a good experience.
Wishlist:

-Portuguese and other language support (this is great for families from apart to connect).

- External mic capability (bluetooth or hardwire) so you can have a mic closer to you.

Specifically bought as saw the adverts saying portal could be used for zoom calls. Amd it can. But not the portal TV. Waste of money. And how do you contact complaints?

Bought the facebook portal for my mother to join family conference calls.
1. It does not have a tv override option so you have to manually change the av port.
2. The remote is all black and small so very difficult for the elderly to see the buttons .

So for us it was great fun but for a pensioner it was fiddly and difficult to accept calls. It's as fiddly as casting calls from your phone.. so not sure if I'd buy another.

Bought a portal which after a couple of months had technical problems. I spoke to support and after numerous conversations we couldn’t resolve the issues, turning to a black screen and not working at all. Returned for a refund and after 4 weeks and endless chats on the Facebook portal I received an email to say they were issuing a replacement, despite the fact I had requested a refund as I had agreed with them i would purchase a replacement in the interim. I now have to go through the whole process again and wait another few weeks for a refund.
There is no phone contact and the chat frequently cuts off. Having asked to raise a complaint I was informed there is no complaints procedure, which for a huge organisation such as Facebook (I purchased directly), I found terrible. I would not purchase from them again.

Anything with Facebook is trash! I blame it on racism!@ shut it down

Mine broke very quickly and customer service has been very poor. Still not got back to me.

And another negative review of Facebook or Facebook affiliation. Absolutely nothing is as promised. No traffic, no sales, nothing works. I am happy we could get out of Facebook portal fast. They don’t care about you they want to steal your money. Don’t be ingenuous about that. Terrible, terrible company

Promised Zoom and YouTube with the promise of Alexa voice control integrating with a TV Portal with WhatsApp and Messenger I thought this would be ideal for the grandmother. Finally something she could use to be online.
I'm sad to say this isn't what I find at all. The integration should really be described as separation. It's clear the lawyers had their hands on this and Amazon and Facebook each cut capability to avoid data sharing.
Firstly Alexa thinks she's in an Echo show. Thus Facebook have stuck a better camera on an echo show and taken away the touchscreen. With no mouse control or touch screen the device is impossible to use to sign in to any website service. Alexa is confused and cannot open Facebook or make calls on messenger.
The Alexa mic button doesn't allow you to type in search fields, for this you will need to use the fiddly remote. The circle button is too small and too close to the surrounding direction buttons so it's very easy to make a typo.
When you ask Alexa to make a call WhatsApp it can't. You can only call favourite contacts.
YouTube is a basic web browser. But as described before there's no way to control the thing and the Google sign in page comes up and you cannot proceed.
Without another portal you can't make calls direct to another device. Even Amazon calling features are disabled.
The device having Alexa makes you want to subscribe to Prime to get better experience. This is because Alexa cannot even control the inbuilt Netflix App.
There is no access to Amazon app store. A Firestick with calling it certainly is not. But you can cast to Portal, although for this feature your better off with a cast device at a third of the price.
If your used to your smart phone stick to it. If you want a cast device with calling then get a TV box with the full App store or Play store access and buy a USB webcam that's compatible.
This could have been so good, but it's so poor. It's like having a Tesla car without AI. It's not going anywhere except back to the store I got it from. Don't accept being forced to deal with Facebook team. They will point you to the service agreement which says they can remove apps at any time without notice. It's false advertising saying it has features that don't work and the contract isn't valid until after you bought the device so at the point of sale all your consumer rights apply.
This should really be withdrawn and re-released with Google integration or Amazon app integration as currently it's a webcam with Alexa that says "sorry there is a problem", a bit like the customer service team.

Run by a group of freedom of speech censoring pedophiles. They should be in prison for violating the constitutional rights of all users.

Can someone from Facebook Ads,please tell me what is going on with my business page, it has been dormant for over a month and can not get anyone to answer my concerns, we are running Charity Ads and have had them interrupted,a meme was sent out which I put on my page, Facebook says it insights hurt and suffering, could not believe this, I went to my page and there it was still functioning and no one else got this,am not understanding why no one has remedied this
Ever since this Covid19 nothing but problems,I have had to make a other page now there is a problem with billing on my new page all ads of stopped their reason I have reached limit
Utter nonsense my page says I have used £16 of a £30 limit, it makes no sense
The worst thing is no one gets back to you
We can not go on like this, it is not correct Facebook is a business platform that I have used since 2009
Facebook please help me remedy this, this is a huge problem

Limited functionality of the device aside, their customer service is absolutely horrible. I ordered the device, it wasn’t fit for purpose and way too expensive for what it was, and therefore I decided to return it. But Facebook made it an absolute mission - you need to contact their team to manually request a return and refund, no automatic option like on other websites, they’re not trying to understand what you need and your return preferences. I got sent a return label but as I don’t have a printer at home and am unable to go to the office because of lockdown, I asked for a QR code to be sent to print out a label at a Collect Plus store but they said they couldn’t do it (why not? All other retailers who I use can!) having complained about it, Facebook stopped replying to my messages and left me hanging with an overpriced item hanging on my credit card which I wasn’t able to return and get the money back, especially when the financial situation is a bit tight at the moment. Stay away from them for your own good!

I would leave zero stars if I could.

If you value Customer Service please don’t make the same mistake I did and buy directly from Facebook. The payment system is glitchy, which left me unsure if the order went through.
I entered 2 delivery addresses and my address as the invoice address. The 2 portals were delivered to me, resulting in me needing to pay almost £27 to send them on (Parcelforce 48 required for enough cover and weight just over the 200gms limit for small parcel!).

I contacted FB via email, as that is the only way to contact them. Requesting they refunded the cost. No can do, I entered my address for delivery. I sent evidence that I didn’t. I asked why I had to delivery tracking numbers if I requested them both to be delivered to me. That question was ignored, I was just given instructions on how to return the portals to them, as it’s not possible to reimburse my additional cost. I have emailed daily requesting, details on how I make an official complaint or for the complaints department to call me. My emails have gone unanswered since Tuesday. I don’t think the current issue with Covid-19 is relevant as I was having replies every couple of hours on the Monday!

My advise if you’re thinking of buying a FB Portal, if you care about the service, DONT buy direct from FB all they care about is having your money!

I ordered two portals from Facebook several weeks ago. They contacted me six days ago to tell me there was a problem with the payment and that delivery was not going to be sometime soon. I decided to cancel the order which I did using their online form - the only way it could be done as there are no call centres any more. I also contacted my credit card provider. Yesterday, Facebook took £238 out of my account. I know things are bad right now but it is no excuse for this sloppy and disturbing behaviour. I'm waiting to see if they send the Portals, cancel the order and give me my money back, or what. It’s a complete shambles.

Been trying to order 4 portals for 2 days now, never get response from emails.

Shocking

THEY REMOVED ALL MY ACCOUNTS BECAUSE I AM JEWISH HEBREW MAN, Very RACIST! I want my Money back too!
Just now
FAKE/FACEBook Officially Crossed the Line And CURSED THEMSELVES BEYOND Healing
ALERT BEWARE: If You are posting anything that is truth or passion of what you love to do, or tell people to go ground, gaze and live off the land etc and live life to the fullest, YOUR FACEBOOK ACCOUNT WILL BE SUBJECT TO BEING COMPLETELY DISABLED FOR NO REASON WHATSOEVER, and NO You will not be able to download your videos or photos or any of your content, even if you have been on facebook, youtube, Vimeo archon artificial soulless intelligent beings FOR MANY YEARS, They will take away all your content forever. I lost over 800 videos, 233 videos on vimeo hence #AntiVIMEO and NOW We are introducing #ANTIfacebook, have you ever had a BAD EXPERIENCE where facebook unethically removed your content for no reason, or an entire account and never gave you any reasoning? POST YOUR EXPERIENCE BELOW; We are going to create an ULTIMATE ANTI FACEBOOK BLOG For the world to see and leave a review on trustpilot on how they are being dishonest and they are still a company and should uphold valor and honor to Integrity and doing what is right when no one is looking. I have lost over 11 years worth of work, videos and photo content that I will never be able to retrieve and get back. This is the time I feel everyone should log off of facebook for good. We don't Need it. In doing a WEEK LONG WATER FAST, I planned on going a whole week , and on the third day I realized that FACEBOOK WAS STEALING MY LIFE FROM ME. 100 Million facebook users will log off facebook for good. It does nothing good. Think about all the people and likes and videos; it is wasting our LIFE, there is NOTHING Pertinent Or Important on here, unless the MESSAGE IS TO GET OFF OF THIS DAMN HEXED APPLICATION. Stop reading this and plan to not be a SLAVE TO SOCIAL MEDIA or the COMPUTER, SMART PHONE or INTERNET IN GENERAL. You Archons must do as I say. We need to get off of here, there is one last lunar eclipse happening right now. GO OUTSIDE AND GROUND. This is beautiful Weather.

This is actually the 8th account I have had to remake. I don't promote HATE OR RACISM, or sex or anything that is illegal. However I spent hours of my life on here promoting to make a better world and bring forth heaven peace and serenity on earth. These Luna Saturn satan followers will have to bow down to me soon, as I am the ULTIMATE BEYOND GOD there is, their moment is coming to an end as I have complete and total control over their platforms. As well as their existence.

They also continue to removed my #OfficialBlackSunBAbyMOVIE and I am re uploading it as we speak. So Get ready, when it uploads, I want everyone to watch it, but also share it, and let it be the very last documentary you view. Also DOWNLOAD IT TO YOUR COMPUTER. It is all we need to know in this world. Let it be your WORD, it is the NEW BIBLE per se, as it is the LAST LITERAL Piece of the BIBLE that was COMPLETELY TAKEN OUT which would change the WORLD FOREVER if people ever got this message straight. They would stop being a SLAVE and we would create our UTOPIA HERE NOW ON EARTH the HEART. This is our HOME, let us take it back over. This shall be the end of them. We are resonating at the HEART CENTER.
#EnergyPROMOTIONmatrix.

WE SHALL REIGN AGAIN,
~E.G.Plott~

they are rasist they bounce people from facebook with out reson..