Portalmascota Reviews 

2,983
TrustScore 3.5 out of 5

3.6

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Rated 1 out of 5 stars

I'm angry because I'm summoned by Thai customs On the packaging is not declared the content nor the value Next time you send a package abroad it is important for customs to know the contents of the... See more

Rated 5 out of 5 stars

Great company, you get what you order, and it arrives reasonably quickly. We alway buy from them

Rated 5 out of 5 stars

I had some problems finding what I needed and had to contact the support. My question was answer very quickly and I managed to find my mistake and find the correct attribute that I needed. Delivery wa... See more

Rated 5 out of 5 stars

Very good servic,easy to use web page and good postal service. I received my order today. Muchas gracias.

Company details

  1. Pet Supply Store

Information provided by various external sources

If you are looking for pet care products now enter Portal Mascota, your online store where you can buy products for the care of pets of all kinds


Contact info

3.6

Average

TrustScore 3.5 out of 5

3K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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3.6

All reviews

(2,983)

6 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Cancel payment

I had to cancel the credit card payment because there was no stock, but I was able to cancel the card in Korea, so I was relieved

March 14, 2022
Rated 4 out of 5 stars

I ordered twice and always got the…

I ordered twice and always got the requested medicament with fast delivery (to France, within 3-4 days). Good and serious site. The only a bit negative aspect is the payment that is more complex than usually: with oncosts for CB or to be done by bank transfer with related lead time.

February 27, 2022
Rated 5 out of 5 stars

Excellente!

February 20, 2022
Portalmascota logo

Reply from Portalmascota

Muchas gracias por tu valoración!


Un saludo!



El equipo de Portalmascota

Rated 1 out of 5 stars

totally disappointed

the 1 start allocates is for the ordering process which is easy and the communication which was very prompt
the 4 missing stars are for the fact that the product did not reach yet, i did not manage to retrieve any data from GLS tracking page (despite this being emailed to me by you).
i would sincerely ask for a refund but i did not have time to search for the procedure as my cat is really in a critical condition!

I personally suspect, the product will never reach in all fairness but ... one day (after my cat is stable) i will get back to you asking for the money for sure :/

February 17, 2022

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