Portalmascota Reviews 

Portal Mascota has a variety of products at affordable prices! The delivery is also fast considering that we live in Holland.

Excellent service, great communication and wide selection of pet needs.

Some weeks back I made my first order. I have to say, it was delivered within 4 days to Belgium.
I ordered 1 box of Prednicortone for my cat.
So I decided I would order 3 more boxes, as my cat needs to take it for the rest of his life. As he is on 1 1/2 tablets a day, I knew I would not do long with that one box. So I ordered 3 of them.
What happened? It would be delivered here in a parcel locker. When it finally arrived we went to the locker but it was empty. I contacted Portalmascota, I contacted cubee locker staff, and tried to contact GLS.
GLS told me that I should have been contacting portalmascota, but I did. I did not get any reply. It was their job to be in contact with GLS directly. I took contact again with portalmascota the day after, but also, I did not get any reply.For the second time that was.
In the mean time there was an investigation going on with the holder of the lockers what could have been happened, and GLS was waiting for the reply of the locker holder. they said it was delivered, while the locker was empty, and nothing was in it. We even took photos of the empty locker once we opened it, and forwarded it all to GLS but GLs kept telling us we should contact portalmascota.
In the mean time I ordered another package of the medicine..it was getting urgent this time!
In Spain everything went ok, and GLS took it in hands on 7 December. on 12 December it was in Puurs(Belgium) already. Guess what? For the second time it is going wrong. It was sent the day after to Deinze, where it still is today.
I lost my previous package with 3 boxes of medicine in, portalmascota never replied me, so I lost that money already, but the most important thing of all, he needs his medicine very bad, and will die without. I wrote that more than a week back when the previous package was lost. I contact them throug their contactform
I hoped it would turn out ok this time thinking this was a one time bad fault from GLS. But 2 times with one week in between? I still have only 6 pills left to help my animal. And only Portalmascota can help me out, as they should be in contact with GLS, not me.. I hope they will solve this now! As I am in the understanding my package is lost "again" It just can't be, since 3 days I see in my track and trace: it is being kept in Deinze, to change the same day is under its way to Deinze.. in the same depot?? It only has to do 30 kms from Deinze to here.
I told people of GLS here that it is not portalmascota its fault it goes wrong here. After all, the trip it made in Spain was very fast, only to hold still here in my country. but the least they can do, is contact GLS about it, as this is the second time. and contact me back, and in the best case return my money from the previous packages that were lost.and also demand a payback from GLS
I hope I will see my package at last end of this week as GLS does not work in the weekends. It is under its way from 7 December, and they claim they can deliver in Europe within 96 hours? I hope Portalmascota will contact GLS about my problem.

By the way, this is what came out from the investigation BPost sent me in mail to forward to portalmascota. I put it here because as I understand, they don't reply to contactforms in their site :


Dear DE BACKER,

You recently submitted an inquiry for your shipment .

After investigating, I have come to the conclusion that your shipment never arrived in Belgium.

According to international postal legislation, compensation procedures go through the consigner. That is why I ask you to contact the sender. He can open an inquiry at the foreign postal services to follow up on your request. Of course they can count on our full cooperation.

Best regards,

Sarah
CC Advisor BPost

I have ordered two promo packages of 200 tablets (400 tablets in total) panacur 500mg, only 200 tablets were delivered. Please contact me via email or WhatsApp, I have already texted to you there several times. Number of order: EZNSNFSGT Placed on 11/05/2021

I have been trying to contact you from England using 0034 685168707; but no one answering the phone. I need to check if you need an import licence and veterinary certificate to have 30 ml Milteforan shipped to the UK. Please can you confirm. Also the item is only 250 Grammes, but to get it to England in 7 days I’d €55 in postage, even though your system states free postage orders over €50 are free. Please help as soon as possible. I have also sent two emails over the last two days But no reply. Thank you

This has been a great go-to for affordable pet medication for us for years. Unfortunately, with our latest order, communication completely broke down. The shipment never arrived, Portalmascota was unreachable by any means of communication, and the courier finally informed me they'd returned the parcel weeks ago due to missing customs information. I've since had to get the transaction refunded by the credit card company, following which Portalmascota finally got in touch. They've still not clarified whether they're actually now sending the goods, so a month on from order, we continue to be in limbo. Utterly disappointing.

Good Afternoon

Although I received yesterday at 13.28 a notice that my order was to be sent yesterday, I have not received since then any new notice about the status of the order.
Despite my emails and phone calls today I have not received any answer any proof that my order has been processed and I do not know what is happening.

Thank you

I ordered three products for my cat on July 14th and order status has been ”Preparation in progress” since July 15th. Nothing has happened in 9 days? The only way to contact is in spanish? Not very good customer experience so far

You sent me the wrong order. This order was urgent as my dog need this medicación for the rest of her life. I have emailed ...no reply.....

I would like you to improve on 2 points.
1. on the packing as many orders arrived my country with some damage bacause you use the small carton and donot wrap bubble for each box.
2. Long lead time for order processing . Please help to ship out my order within 3 days after get my order?

Good selection of pet medications, but no customer support! Several times I bought drugs by paying through PayPal and received everything. Last time I decided to pay by bank transfer to save on commissions, but for 10 months the status of my order has been listed as pending transfer. They answered my emails only once and offered to wait! Waiting ... P.S. Avoid using this site if possible, but if there is no choice then pay only through PayPal.