Been Shafted by these potatoes it seems, no communication, paid for a breakfast bar and 2 stools and haven't heard a peep out of them. Ordered in August and its now October, i don't even want my order... See more
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What went wrong this time is trustpilot's question ..... everything! Ordered an item only £50.99 (not a lot in the grand scheme) but if you multiply it with all the other unsuspecting custome... See more
Bar ordered end of April and arrived early May. We ordered a bar with under counter LED lights, paying a little bit extra for them. When the bar arrived, the assembly instructions did not ma... See more
Did not arrive on day it should UPS said my address was not Valid when it was and had to ring and sort out not the suppliers fault though . Bar arrived and some slats were damp and to short to fit at... See more
Company replied
People also looked at
Bar was decent
Bar was decent, bit damp and warped but nothing i couldn't sort out, delivery was over a week late and customer service was non-existent
June 16, 2023
Reply from pinefurnishingco
Dear Joe,
Thank you for taking the time to provide feedback on your recent experience with our bar. We appreciate your honest review and would like to sincerely apologize for any inconveniences you encountered.
We are glad to hear that you found the bar to be decent, although we apologize for any dampness or warping issues you experienced. We strive to ensure the highest quality standards for our products, and we regret that we did not meet your expectations in this regard. We appreciate your understanding in addressing these issues on your own, and we encourage you to reach out to our customer service team if you require any further assistance or support.
Regarding the delayed delivery, we deeply apologize for the inconvenience caused. We understand the frustration and disappointment that can arise from such delays, and we apologize for falling short of our usual delivery standards in your case. We continuously work to improve our shipping processes and partner with reliable carriers to minimize such occurrences. We appreciate your patience during this time.
We are sorry to hear that you found our customer service to be non-existent. We take pride in providing excellent customer support, and it is disheartening to learn that we did not meet your expectations in this aspect. Your feedback is important to us, and we will use it to review and improve our communication and responsiveness to better serve our customers.
Once again, we apologize for any inconveniences you experienced during your interaction with our product and services. We appreciate your feedback, as it helps us identify areas for improvement. We value your business and hope that we have the opportunity to serve you better in the future.
If there is anything else we can assist you with or if you have any further concerns, please do not hesitate to contact our customer service team at info@porterbars.co.uk. We are here to address any remaining issues and ensure your satisfaction.
Thank you for choosing our bar and for sharing your feedback. We appreciate your support and hope to regain your trust in the future.
Best regards,
PorterBars Reviews Team
DO NOT USE - Waste of time
Absolutely terrible customer service, avoid at all costs. Ordered a bar from the web site on 30th April, my 1st warning should have been there is no Phone number to contact anyone - I missed that one.
My "proposed" delivery date of 12th May came and went so I reached out to find out when I may receive my order. 4 emails & 2 web forms later I'm still waiting on a response. In the end, I contacted my credit card company to begin a chargeback request for my money.
They are fast enough to take payment but don't bother to respond to you when you want an update or answers. My advice is buy elsewhere, it will save you a lot of hassle.
June 20, 2023
Unprompted review
Reply from pinefurnishingco
Dear D,
We sincerely apologize for the extremely poor customer service you encountered during your recent experience with us. We understand and deeply regret the frustrations you faced, and we appreciate you bringing this matter to our attention.
We apologize for any inconvenience caused by the lack of a phone number for direct contact. We understand the importance of clear communication channels and are actively working to improve our customer support accessibility.
Regarding the delay in your order and the lack of response to your inquiries, we deeply regret the inconvenience caused. We strive to provide timely and responsive customer service, and it is disheartening to learn that we fell short in your case. Your experience does not align with the level of service we aim to deliver, and we are actively investigating the breakdown in communication to ensure it does not happen again.
We understand your decision to initiate a chargeback request, and we respect your choice. Rest assured that we will fully cooperate with your credit card company to resolve the matter promptly and ensure a fair resolution for you.
We take your feedback seriously and will use it to improve our customer service processes and communication protocols. We value your business and regret that we did not meet your expectations. We appreciate your advice to seek alternative options, and we understand the frustration you have experienced throughout this process.
If there is anything else we can do to address your concerns or if you have any additional questions, please reach out to our customer service team at info@porterbars.co.uk. We genuinely value your feedback and hope to have the opportunity to restore your trust in our company.
Once again, please accept our sincere apologies for the unacceptable experience you had with our customer service. We appreciate your patience and understanding during this time.
Best regards,
PorterBars Reviews Team
Absolutely let down, don't risk it!
I was promised a bar in time for a party. The bar never arrived, No one has responded to my emails asking for a refund. So I have no product, no refund and no contact. Basically, no service.
May 24, 2023
Shocking customer service
Shocking customer service - despite numerous emails and messaging zero response - seriously worried about my order which is overdue and I cannot get a response from them - does anyone have a phone number for them I could have please ?
June 17, 2023
Unprompted review
Was happy with the product I ordered
Was happy with the product I ordered, looked good and recipient was happy.
May 27, 2023
Reply from pinefurnishingco
Dear Lisa,
Thank you for taking the time to share your positive feedback with us. We are delighted to hear that you were happy with the product you ordered and that it met your expectations. It brings us great joy to know that the recipient was also pleased with their gift.
Customer satisfaction is our top priority, and we work hard to ensure that our products are of the highest quality and meet your needs. We appreciate your support and trust in our brand.
If you have any further questions or need assistance in the future, please do not hesitate to reach out to our customer service team. We are here to assist you and provide any necessary support.
Once again, thank you for choosing our product and for sharing your positive experience. We look forward to serving you again in the future.
Best regards,
PorterBars Reviews Team
Did not arrive on day it should UPS…
Did not arrive on day it should UPS said my address was not Valid when it was and had to ring and sort out not the suppliers fault though . Bar arrived and some slats were damp and to short to fit at the front , no bottle opener , no shelf at the back either as per picture does not feel very sturdy and feel like it’s gonna topple over is good quality wood though and can work with it
June 12, 2023
Reply from pinefurnishingco
Dear Nicki,
Thank you for taking the time to provide feedback on your recent experience. We apologize for the inconvenience you faced with the delivery and the issues you encountered with the bar upon its arrival. We appreciate your understanding that the delivery concern was not within our control and acknowledge that you took the necessary steps to resolve it with UPS.
We are sorry to hear that some of the slats were damp and too short to fit at the front. This is not up to our usual standards, and we understand your frustration. Please accept our apologies for any inconvenience caused. We would like to assure you that we have taken note of this issue and will address it with our manufacturing and quality control teams to prevent such occurrences in the future.
Regarding the missing bottle opener and back shelf, we apologize for any confusion caused by the product image. We will review our product description and visuals to ensure accuracy and clarity.
We appreciate your positive comment about the quality of the wood, and we are glad to hear that you feel it is of good quality. If you have any concerns about the stability of the bar, we recommend double-checking the assembly and ensuring that all components are securely tightened. If you have any further questions or need assistance, please don't hesitate to reach out to our customer service team.
Once again, we apologize for the inconveniences you faced and thank you for sharing your feedback. Your input is valuable to us as we continually strive to improve our products and services.
Best regards,
PorterBars Reviews Team
Love my new rustic bar
Love my new rustic bar, for my bar shed, husband assembled it in no time
May 24, 2023
Reply from pinefurnishingco
Dear Yvonne,
Thank you so much for your wonderful review! We are thrilled to hear that you love your new rustic bar and that it was the perfect addition to your bar shed. It brings us great joy to know that you and your husband found the assembly process to be quick and easy.
Your satisfaction is of utmost importance to us, and we are delighted that our product has met your expectations. We take pride in creating high-quality items that bring joy and enhance the ambiance of your space.
Should you have any further questions or require any assistance, please do not hesitate to reach out to our customer service team. We are here to ensure that your experience with our product continues to be exceptional.
Once again, thank you for choosing our rustic bar and taking the time to share your positive feedback. We appreciate your support and hope you enjoy many memorable moments around your new bar.
Best regards,
PorterBars Reviews Team
Terrible product and service
So disappointed with the service and the product. After placing my order I waited over 4 weeks for the parcel to arrive. After countess emails to try and establish when we would receive and never getting a response. Finally the product arrived, light assembly was stated in description. This is untrue you need to fully assemble. To then have multiple pieces of the wood too small and we now have gabs either side. Again emailed to say can someone help me as I am unhappy and again not reply. Also the bar is very flimsy not very safe. Overall completely disappointing and would not use again
June 6, 2023
Reply from pinefurnishingco
Dear Danielle,
We sincerely apologize for the terrible experience you had with both our product and service. We deeply regret the inconvenience and disappointment caused by the lengthy delivery time, lack of communication, misleading product description, and the issues you encountered with assembly and the quality of the bar.
We understand the frustration and dissatisfaction you must feel, and we take full responsibility for the shortcomings in our service. Please know that this is not a reflection of the high standards we strive to maintain.
We deeply value your feedback and would like to assure you that we are taking immediate steps to address the issues you have raised. Our customer service team will be reaching out to you shortly to gather more details about your experience and provide appropriate assistance to resolve the situation.
We apologize for any previous lack of responsiveness to your emails. Rest assured, we are committed to rectifying this and ensuring that you receive a prompt and satisfactory resolution to your concerns.
We genuinely appreciate your patience and understanding as we work towards making things right. Your satisfaction is our top priority, and we want to restore your faith in our brand.
Thank you for bringing these matters to our attention. We value your feedback and will use it to improve our processes and prevent similar issues from occurring in the future.
Best regards,
PorterBars Reviews Team
Very poor service
Having placed an order, when it failed to arrive I chased it only to be told it would take 12 working days to arrive.
Now a month later I still don’t have the order, the company refuse to communicate with me and I’m none the wiser as to where the bar I ordered is!!
Shocking service, who are quick to take your money
June 8, 2023
Reply from pinefurnishingco
Dear Sarah,
Thank you for bringing your concerns to our attention, and we sincerely apologize for the initial inconvenience you experienced. We appreciate your patience and understanding throughout the process.
We are pleased to inform you that your order has now been successfully delivered to you. We understand that the delay in receiving your order and the lack of communication from our end have been frustrating, and we sincerely apologize for any distress caused.
We deeply value your feedback and take it seriously as we continuously strive to improve our services. We have taken your comments into consideration and have implemented measures to ensure that such issues do not occur in the future.
We appreciate your understanding and hope that despite the initial setbacks, the quality of the product you received meets your expectations. If you have any further concerns or questions, please do not hesitate to reach out to our customer service team. We are here to assist you and address any additional needs you may have.
Once again, we apologize for any inconvenience caused and thank you for your patience and support. We hope to have the opportunity to serve you better in the future.
Best regards,
PorterBars Reviews Team
After finally getting around to…
After finally getting around to assembly, the pieces of wood which make up the counter were the worst. Uneven, warped and cracked. Going to be difficult to use in this state.
Porter Bars responded to this feedback and asked me to contact their customer service department. I have emailed them twice and had no response. Clearly they are more concerned about customer reviews than customer service. Very poor
May 23, 2023
Reply from pinefurnishingco
Dear Iain,
Thank you for sharing your feedback regarding the assembly of our product. We apologize for any inconvenience caused by the condition of the wooden counter pieces. We understand the frustration and disappointment you must feel, and we appreciate you bringing this matter to our attention.
We strive to provide high-quality products, and we regret that the wood pieces in your order did not meet the expected standards. Unevenness, warping, and cracks are not indicative of the level of craftsmanship we aim for. We apologize for this oversight, as it falls short of our commitment to delivering exceptional products.
We would like to make it right for you. Please reach out to our customer service team at info@porterbars.co.uk with your order details, and we will be more than happy to assist you with a resolution. Whether that involves replacing the damaged parts or providing a suitable solution to address the issue, we are committed to ensuring your satisfaction.
Once again, we apologize for any inconvenience this has caused you, and we appreciate your patience and understanding as we work to resolve this matter promptly. Your satisfaction is our top priority, and we look forward to rectifying the situation for you.
Thank you for bringing this to our attention, and we value your continued support.
Best regards,
PorterBars Reviews Team
Have emailed and messaged to explain…
Have emailed and messaged to explain but no response
May 16, 2023
I have sent quite a few emails and not…
I have sent quite a few emails and not had any response to the questions that I asked. Very poor customer service.
May 29, 2023
Reply from pinefurnishingco
Dear Valued Customer,
We would like to extend our sincerest apologies for the lack of response to your emails and the poor customer service you have experienced. We understand your frustration and disappointment, and we deeply regret any inconvenience caused.
It is unacceptable that your emails went unanswered, as we strive to provide prompt and helpful customer service. We apologize for the oversight and any frustration it may have caused. Your questions and concerns deserve our attention, and we deeply regret that we did not meet your expectations in this regard.
We would like to address your concerns and provide the support you need. Please accept our apologies for the delay in our response, and we assure you that our customer service team is working diligently to resolve the issue and provide you with the information you require. We kindly request that you provide us with your contact details and the specific questions you have, either in a reply to this email or by contacting our customer service team directly at customerservice@porterbars.co.uk. We will prioritize your inquiry and ensure that you receive a prompt and satisfactory response.
Once again, we apologize for any frustration caused by the lack of communication. We value your business and are committed to rectifying this situation and restoring your trust in our customer service. Thank you for your patience and understanding as we work to address your concerns.
Should you have any further questions or require additional assistance, please do not hesitate to reach out to us. We are here to assist you and provide the support you deserve.
Best regards,
PorterBars Reviews Team
Order placed 12th April
Order placed 12th April. Nothing delivered. Company has stopped replying to my emails. Avoid.
April 12, 2023
Unprompted review
Painless Delivery, great qulaity and easy to assemble
2 about 2 hours to put together (mainly because my knackered old drill wouldn't hold a charge for very long)
clear and simple instructions but would definitely recommend the use of a drill/electric screwdriver as there are a lot of screws involved in putting together.
All in all very pleased
May 21, 2023
The painting was terrible and all the…
The painting was terrible and all the wood was chipped and it was nothing like the pictures at all
May 21, 2023
Where is it ?...............
May 15, 2023
Rustic style bar
The bar came after several delays by UPS (not the suppliers fault) and some pieces of wood were wet. The instructions we could not read as they were soggy too. The bar was easy enough to assemble without them, and once built is very fit for purpose.
May 7, 2023
AWFUL
It still hasn't even arrived so can't review. Ordered on 20th April. It's now 10th May. It took nearly two weeks just to get an order confirmation through after I paid and it was a hassle trying to get someone to respond to my messages. Wouldn't shop here ever again. Also just got another message from UPS to say parcel is delayed again. Annoying.
UPDATE - 13/05/23 - It finally arrived yesterday. Unwrapped it today and it's all soaking wet inside. Instructions unreadable. Wood is cheap, mouldy and wet through. Comes apart in our hands. Screws were just chucked in the bad packaging and fell out everywhere. Awful awful awful. I feel completely scammed.
May 8, 2023
The home bar was missing a slat
The home bar was missing a slat, it’s a nightmare to put up and looks nothing like the picture
April 26, 2023
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