I purchased a TravelPro suitcase from Amazon. I didn't realize that the order was shipped by Amazon Prime, however the seller was Portmantos. The suitcase was delivered to me, but I did not even open... See more
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I ordered Travel Pro luggage on Amazon from Portmantos. There was no disclosure that returns were different than normal Amazon returns. The luggage arrived and we used one time. The handle malfunct... See more
Company replied
Called before purchasing online to make sure that it was the correct product. The woman on the phone was kind to look it up in her system to confirm. Once I placed the order, it got shipped the very... See more
Company replied
I fell in love with my briefcase especially the color, I’ve been looking everywhere online for months and finally came across PORTMANTOS.COM I browsed through the site till I miraculously came across... See more
Company replied
Company details
Information provided by various external sources
Discover designer travel bags & accessories from top brands at Portmantos, your destination for high quality travel fashion.
Contact info
260 liberty st, 08840, metuchen, United States
- 2122066999
- info@portmantos.com
- portmantos.com
3.2
Average
185 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
German-Canadian Goodness
Fast, although be warned the Rimowa Topas are made in Canada, not Germany.
May 30, 2018
Unprompted review
Reply from PORTMANTOS
We are happy to hear you were satisfied with our FREE next day air upgrade on all RIMOWA luggage. Enjoy your luxury travel companion.
-Portmantos Concierge
Reply from PORTMANTOS
We appreciate your business and kind words.
-Portmantos Concierge
Pleasant shopping experience.
Found exactly what I wanted and for a super price. Also, I had to email with customer service and they were super helpful and friendly! Probably won’t shop anywhere else for luggage. Would definitely recommend.
May 29, 2018
Unprompted review
Reply from PORTMANTOS
We are so happy to hear you were satisfied with out service. Our goal is to provide a luxurious shopping experience for all your travel needs! Thank you for your review.
-Portmantos Concierge
A gorgeous and unique bag
I absolutely love my bag from Portmantos. I love how it is sturdy but light. You can see the high quality in it's design, and it's so perfect for travel! Shipping was fast and the product is exactly as pictured :)
May 29, 2018
Unprompted review
Reply from PORTMANTOS
Thank you for your review.
-Portmantos Concierge
klean kanteen fan
i bought a klean kanteen insulated thermus and i love it! i already owned a few before this purchase but none this size, it works great for water when i'm going out for the day! it was also reasonably priced compared to other sites.
May 29, 2018
Unprompted review
Reply from PORTMANTOS
We are so glad you are enjoying your thermus. Perfect way to stay cool this summer!
- Portmantos Concierge
Hard to Find Item was Available
I purchased from Portmantos because they were the only ones who had the item that I wanted available and in stock, and it was at a competitive price.
I have received my purchase and I'm a satisfied customer.
May 29, 2018
Unprompted review
Reply from PORTMANTOS
We strive to keep our inventory up to date and accurate. Thank you for trusting Portmantos!
-Portmantos Concierge
Some of the BEST customer service ever!
Portmantos had some of the best customer service ever! I needed a specific bag, timing was critical and wanted to pay a price I saw online, but wasn't what their catalogue had. The customer service person expedited my order, gave me a super price, and was truly concerned that she met all my expectations and more. I would go to them FIRST when I need other luggage, bags and other items they sell. I bought a $150 price range LeSportsac carryon (no wheels), and they are rarely discounted.
May 29, 2018
Unprompted review
Reply from PORTMANTOS
Your descriptive review helps us and new customers! We are so glad we were able to accommodate you. Portmantos is about luxury travel from the start!
-Portmantos Concierge
Fast shipping and great quality luggage!
May 29, 2018
Unprompted review
Reply from PORTMANTOS
We are so happy you were satisfied with our service. Your review helps us improve our fast and quality service.
-Portmantos Concierge
I ordered a travel bag that I used for travel
I ordered a travel bag that I used for a trip to India. It was a perfect carryon, allowing for fitting under the seat for easy access. I received the bag quickly and as ordered. Very happy wth purchase and company.
May 29, 2018
Unprompted review
Reply from PORTMANTOS
Thank you for the positive feedback. Your efforts to review us are greatly appreciated and help us continue to improve our customer service.
-Portmantos Concierge
I ordered a 3 piece matching set of Ted…
I ordered a 3 piece matching set of Ted Baker luggage (one was ordered through Amazon, but the order was filled by Portmantos). they only shipped 2 of the three pieces. one of the two pieces they shipped was from a different set, and I returned it to Amazon and the return was processed by Portmantos. I canceled the piece that did not ship and also returned the 2nd piece that I ordered from the portmantos website, but they claimed to not receive the item even though the shipping said it was received and never refunded the amount. I had to dispute the charge.
May 29, 2018
Unprompted review
Reply from PORTMANTOS
Dear Andrew,
We apologize for any inconvenience this transaction has caused you. We strive to ensure 100% satisfaction with all of our customers. Portmantos Concierge will reach out to rectify any issues still pending with your order.
Thank you for taking the time to review us!
-Portmantos Concierge
Great customer service.
May 29, 2018
Unprompted review
Reply from PORTMANTOS
We are so happy you are satisfied! We strive to continue to enhance our customer service.
-Portmantos Concierge
everything as espected
May 29, 2018
Unprompted review
Reply from PORTMANTOS
Glad to hear you are pleased with our service.
-Portmantos Concierge
Reply from PORTMANTOS
We are thrilled to hear your positive feedback. Thank you for your positive review.
-Portmantos Concierge
Great staff
Great staff
And provide quick response to any questions
September 14, 2017
Unprompted review
Reply from PORTMANTOS
Thank you for your kind words. We appreciate your business!
Portmantos Concierge
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