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Positive Lending Reviews 

517
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 86 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and positive attitude, making interactions pleasant and productive. The service provided is frequently described as outstanding, with many appreciating its efficiency and the ease of the overall process. Reviewers highlight the quick response times and clear communication, making the experience straightforward and stress-free. Many people also felt well-supported, noting the team went above and beyond to understand and accommodate their specific needs. Consumers frequently mentioned feeling informed at every step, with personalized attention making complex processes manageable. This dedication and expertise truly made a difference for users, leading to successful outcomes.

What people talk about most

Staff

Consumers find staff to be positive, consistently praising their helpfulness, knowledge, and efficiency. Many... See more

Service

Reviewers highlight positive aspects of service, consistently praising the exceptional customer service,... See more

Customer service

People report positive experiences with customer service, highlighting the exceptional support and... See more

Response time

Customers consistently note positive experiences with response times, highlighting that advisors are... See more

User experience

Reviewers consistently report positive feedback about the user experience, highlighting the ease and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We couldn't have asked for a better service or more support that we received from Positive Lending. Everyone we dealt with was so helpful and professional, but we must particularly thank Gillian for r... See more

Rated 5 out of 5 stars

All matters were dealt with in a professional manner for which I'm very grateful. The arrangement was finally instigated after a lot of grief for Ben and Mark caused by the inefficiency of the lend... See more

Rated 5 out of 5 stars

I passed a client to Brad to deal with a second charge. This particular client was keen to sort this out as quickly as possible and had already spoken to some other providers who were quite pushy in t... See more

Rated 5 out of 5 stars

I have recently had to arrange interim funding for a very important large payment I had to make quickly. Positive Lending have been wonderful towards this and I can say now that I can make it now. Not... See more


Company details

  1. Mortgage Broker
  2. Finance Broker

About Positive Lending

Written by the company

Founded in 2008 Positive Lending are industry leaders in Specialist Finance.

We are directly authorised by the Financial Conduct Authority and have won more than 25 industry awards in specialist finance.

Every year we arrange thousands of specialist loans for our customers, either directly or via 9000 mortgage brokers who recommend our services, so rest assured that you are in safe hands.

We can support with specialist lending solutions including:

  • Bridging loans
  • Second Charge Mortgages
  • Residential Mortgages
  • Buy to Let Mortgages
  • Commercial Mortgages
  • Development Finance
  • Equity Release and RIO

We have an unrivaled and extensive panel of lenders giving us the power to search the whole of the market and help find the perfect solution for your financial needs.

Our exceptional team are dedicated to supporting clients in making their property dreams a reality.

Visit our website

All the best Specialist Lending Solutions

Written by the company

Second Charge Mortgages
With a whole of market product range, exclusive products, transparent fees and superb service, we’re Positive we can find you the best second charge mortgage outcome for your clients; discover more and meet the team
Bridging Loans
Our bridging experts promise you the best rates on the market, AIPs in 4 hours, a specialist valuer panel who are selected for speed, expert bridging solicitors and focussed underwriters. When it comes to bridging, Positive is the packager of choice.
Specialist Residential and Buy to Let
For customers struggling to secure mortgages on the high street, our expert Mortgage Desk are on hand to help. So if you have a specialist residential or buy to let case that’s difficult to place, take a look at how we can help you.
Commercial Mortgages
Our team of lending experts give you access to a wide range of specialist lenders and private funders. When it comes to commercial mortgages; we’ll make sure your clients get the best outcomes available.
Development Finance
We ensure that we meet your clients’ project needs and deliver high returns for their investments through competitive pricing and prompt delivery of funds.
Equity Release & RIO
We have a great range of products designed to help current, and soon-to-be, retirees make the most of their finances – enjoying their funds and the equity that’s built up in their property.

Contact info

4.9

Excellent

TrustScore 5 out of 5

517 reviews

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4.9

All reviews

(517)

75 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Outstanding Support Through a Complex Commercial Mortgage

Matt Vincent at Positive Lending has been outstanding throughout what turned out to be a very complex commercial mortgage process. From the very beginning he was incredibly supportive, responsive and professional, and he stayed fully engaged all the way through to completion.

This was not a straightforward deal and there were several tricky elements along the way that I didn’t fully understand. Matt took the time to clearly explain each stage, guide me through the challenges, and make sure everything kept moving forward. His knowledge, patience and persistence made a huge difference.
What really stood out was how responsive and committed he was throughout the entire process. Even when things became complicated or took longer than expected, Matt remained proactive and reassuring, always making sure I understood what was happening and what the next steps were.

I’m extremely grateful for the support he provided and wouldn’t hesitate to recommend Matt to anyone looking for a commercial mortgage broker who is knowledgeable, reliable and genuinely committed to helping his clients achieve the best possible outcome.

March 9, 2026
Unprompted review
Rated 5 out of 5 stars

I cannot recommend positive lending…

I cannot recommend positive lending enough.
especially Gillian, the underwriter.
Whose work, effort & professionalism was exemplary from start to finish.
She was really friendly & polite too which made the process so much easier.
The process was done very professionally & quickly.
They did all the work, I didn’t have to chase them for anything.
Gillian kept me up to date with every step &was always available via email or call if I needed anything.
It was a very positive experience throughout.
Many thanks
Kate

March 12, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience from initial enquiry…

Great experience from initial enquiry to completion, advisers really knowledgeable and get back to you quickly. I was kept updated throughout. James A and James O assisted me and were a pleasure to work with as they had clear communication and explained complex matters in a simple way. Wouldn't hesitate to use again and recommend to others.

February 12, 2026
Unprompted review
Rated 5 out of 5 stars

5 Star Service

Very professional. Very good correspondence. Very caring. Surpassed all expectations. Will always go back to Positive Lending if I need assistance in the future.

February 3, 2026
Unprompted review
Rated 5 out of 5 stars

I have recently had to arrange funding

I have recently had to arrange interim funding for a very important large payment I had to make quickly. Positive Lending have been wonderful towards this and I can say now that I can make it now. Not only were they very understanding and accommodated my needs perfectly but ,not so normal for financiers, they also “had my back”, ie they put things in place that I didn’t realise I even needed but they are very important indeed. I won’t mention names because you know who you are and this is public… but thank you very much indeed. Highly Recommended. Richard

February 5, 2026
Unprompted review
Rated 5 out of 5 stars

Steve and Marie at Positive Lending…

Steve and Marie at Positive Lending were outstanding from start to finish. Their knowledge, professionalism, and attention to detail were second to none. Communication was excellent throughout, and they made what could have been a stressful process feel straightforward and well managed. I felt completely supported at every stage and wouldn’t hesitate to highly recommend Steve, Marie, and the team at Positive Lending.

February 4, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent from start to finish.

Communication and simplicity of the process was exemplary. Brad and Georgia were excellent from start to finish and so quick!We would recommend Postive Lending to family and friends. The guys found us a great deal. We are very happy

February 3, 2026
Unprompted review
Rated 5 out of 5 stars

Edward Barnes was excellent with a case…

Edward Barnes was excellent with a case I passed to Positive lending. He was able to locate a lender for my clients and assist with a purchase which I would have otherwise not been able to assist with.

I do tend to find Positive Lending is the go- to specialist packager for assisting with cases main stream lenders will decline and means I can help clients who I would normally turn away.

January 29, 2026
Unprompted review
Rated 4 out of 5 stars

Positive Lending was readily accessible…

Positive Lending was readily accessible and responsive in a timely way. The process was well explained and documented.
Communication between the Lender and Positive Lending was not always up to date but I think this may have been from the Lender's side.

January 26, 2026
Unprompted review
Rated 5 out of 5 stars

Gillian was absolutely fantastic

Gillian was absolutely fantastic, she responded so quickly to every email and made it so simple for us to understand the process.
She was so helpful and managed to get us the results we wanted. Declan was also there to help us with our application and was also great! I would highly recommend Positive Lending. They couldnt be more helpful and friendly and we really appreciate all your help. Thank you!

January 14, 2026
Unprompted review
Rated 5 out of 5 stars

Gillian was brilliant

Gillian was brilliant, helpful and explained every step of the process. No delays in responding and kept me informed every step. Gillian made the process simple which was very needed and I cant thank you enough.

December 9, 2025
Unprompted review
Rated 5 out of 5 stars

A brilliant team who got a tricky case over the line

Positive Lending have been absolutely fantastic at helping us secure our mortgage. Ours wasn’t the easiest case – the property is non-standard construction and there were delays getting the right certificate from the seller – so the process took a bit longer than usual.

Throughout it all, Declan, Georgia and Nick were brilliant. They kept us updated, chased what needed chasing, and genuinely went above and beyond to make sure everything stayed on track. Their persistence and support made such a difference, and we felt in safe hands the whole way through.

We’re incredibly grateful for all their hard work and would happily recommend Positive Lending to anyone looking for a mortgage, especially if your situation is a little more complex.

November 28, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

I passed a client to Brad to deal with a second charge. This particular client was keen to sort this out as quickly as possible and had already spoken to some other providers who were quite pushy in terms of their approach. Brad and Georgia were fantastic, they put the client at ease and dealt with his enquiry quickly and efficiently. They also gave me some really useful updates along the way. I wouldn't hesitate to recommend or use their services again.

November 17, 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding Service

Outstanding Service from Brad and Georgia. I have been more than happy with the help and support from each of them. Well-Informed Pair!!!.
Easy to contact and both went above and beyond to solve any matters arising.
Thank you for being so incredibly helpful.
Yemi Bakare

November 28, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing, easy & painless experience!

I cannot recommend Positive Lending enough. We were struggling to remortgage (read panicking), and I happened to get a recommendation from a friend for Positive Lending.

We've just remortgaged a second time through them and Ed, our broker, was fantastic. Excellent communications and the process was easy and painless.

A excellent experience from start to finish. Thank you!!

November 28, 2025
Unprompted review

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