Posted by Santa Reviews 89

TrustScore 5 out of 5

4.8

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See what reviewers are saying

Rated 5 out of 5 stars

Very well put together letter and card, the seal is a great addition. Arrived in perfect condition. Great communication regarding post and delivery. Our granddaughter (5 years old)was so excited whe... See more

Rated 5 out of 5 stars

My son was so pleased to receive his letter from santer it made his day. The presentation of the letter and certificate was amazing, fast response from customer service when needed, friendly and helpf... See more

Rated 4 out of 5 stars

Simple to arrange. Good follow up when my card was delayed due to postal strike. Did it for my partner who loved it.

Rated 5 out of 5 stars

This would have to be the best letter from Santa on the market today. The whole process is so simple from start to finish. The website is easy to use and even lets you do more than one letter at a t... See more

Company details

  1. Christmas Store
  2. Children's Store

Written by the company

Order something magical this Christmas for your child. Personalised letters and certificates from Santa in authentic North Pole envelopes delivered in time for Christmas.


Contact info

4.8

Excellent

TrustScore 5 out of 5

89 reviews

5-star
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1-star

Asks customers to review

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Rated 5 out of 5 stars

Absolutely fantastic

Absolutely fantastic ! My son was very happy ! He love that letter and sleep with!!! Thank you so much.

November 29, 2020
Unprompted review
Posted by Santa logo

Reply from Posted by Santa

Hi Magdalena. Thanks so much for your review. It's fantastic to hear back! We wish you all a very Merry Christmas. :)

Rated 5 out of 5 stars

Lovely Letter

Lovely Letter. Dispatched and received in days. My daughter loves it.

November 29, 2020
Unprompted review
Posted by Santa logo

Reply from Posted by Santa

Hi Andrea! Thanks so much for your review. It's fantastic to hear back. We wish you all a very Merry Christmas. :)

Rated 5 out of 5 stars

Amazing quick service

Amazing quick service! Great idea for the little ones. Great detail even down to the envelope!

November 27, 2020
Unprompted review
Posted by Santa logo

Reply from Posted by Santa

Hi Becky. Fantastic to hear it arrived so quickly and we are really pleased you were impressed with the detail. We have always wanted this to be a product that kids will enjoy and really see the magic in, rather than simply being a quick letter print! :) We wish you all a Merry Christmas.

Rated 5 out of 5 stars

So happy

My daughter was so happy and full of excitement. We couldn't be happier with the letter and certificate she received.

November 22, 2020
Unprompted review
Posted by Santa logo

Reply from Posted by Santa

Hi Emma. Thanks so much for letting us know! We're delighted that your daughter was so pleased to receive the letter. We wish you all a Merry Christmas and hope to see you again next year. :)

Rated 5 out of 5 stars

Very excited kids when it arrived!

Very easy to create, edit and order your letter. Arrived very fast and the kids loved it.

November 19, 2020
Unprompted review
Posted by Santa logo

Reply from Posted by Santa

Thanks so much for your review! We're glad they were loved by your kids - it is always pleasing to hear. Have a lovely Christmas. :)

Rated 5 out of 5 stars

He loves it and it was really easy to order!

My first time using one of these services - there appears to be quite a few to choose from. I ordered early from them this year as most places don't appear to be taking orders yet. I ordered just a letter and their site let me change it about to make it into something to encourage my kid with his good behaviour through till Christmas. He's opened it today and it looks great... can't wait to order one with a certificate for him at Christmas!! :)

September 27, 2020
Unprompted review
Posted by Santa logo

Reply from Posted by Santa

Hi Sarah! Thanks for the lovely review. We must admit, it was unexpected to receive an order at this time of year but I'm glad we could provide him something to remember up till Christmas! We hope we can provide him with his nice certificate in December. :) Kind regards, Chris @ Posted by Santa.

Rated 5 out of 5 stars

Excellent service

Excellent service. Had an issue with one letter arriving and not the other but Chris dealt with it quickly and efficiently and even refunded half the cost and sent an extra letter to make sure my son got his asap.

December 12, 2019
Unprompted review
Posted by Santa logo

Reply from Posted by Santa

Thank you for taking the time to write your review. We will be altering our process for next year and will send letters in a group envelope instead of individually in order to avoid this problem. We are very sorry that one of the letters got delayed on this occasion, however it is fantastic that our passion of delivering great customer service has been recognised and left you still feeling positive about your overall experience! :) Have a wonderful Christmas!

Rated 5 out of 5 stars

Thank you

Thank you. Its a great idea with the letter. My son was so surprised and happy on the same time.

December 7, 2019
Unprompted review
Posted by Santa logo

Reply from Posted by Santa

Thank you so much for the positive review! It means a lot to us that your son was so pleased with his letter from Santa. 🎅

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