Banner for Post Office Travel Money Card

Post Office Travel Money Card Reviews 

5,075
TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 2,940 reviews, reviewers had a great experience with this company. Customers frequently praise the product for making holidays much easier, as it is simple to top up, straightforward to use abroad, and completely eliminates the need to carry risky amounts of physical cash around. Travelers also find the online platform extremely helpful for monitoring recent transactions, checking balances instantly, and seamlessly managing multiple different foreign currencies. However, some customers also noted technical frustrations, mentioning that the mobile application occasionally went down or repeatedly unlinked their accounts. A few other people also felt that payment transactions could be unpredictable, reporting unexpected card declines or difficulties when trying to pay abroad.

What people talk about most

User experience

Clients share positive opinions on user experience, highlighting how simple the card is to set up and use... See more

Payment

Users describe ambiguous interactions with payment, with experiences varying widely. While some reviewers... See more

Application

Consumers find app to be ambiguous, experiencing a mix of smooth functionality and frustrating technical... See more

Product

People report positive experiences with product, highlighting its reliability and usefulness during holidays... See more

Holidays

Reviewers highlight positive aspects of holidays, noting that the travel card is reliable, safe, and easy to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Couldn't get a Monzo account unfortunately due to my address. Was recommended to use the Post Office Travel App (as I didn't want to use Revolut) and I have to say my experience was smooth sailing! Ma... See more

Company replied

Rated 5 out of 5 stars

We got the Post Office Travel Money Card for a cruise last year and we’re using it again for our holidays this year because it’s been so reliable. What you see is what you pay, with no extra card fees... See more

Company replied

Rated 5 out of 5 stars

Using a well respected brand & trusting that your money is safe is expected. The post office card is all of those & so easy to top up & check transactions within moments of that transaction being... See more

Company replied

Rated 5 out of 5 stars

Post Office Travel Card was great when i was on holiday in Spain, I felt it was safer than carrying cash around with me. I used the app to check on my purchases, balance and could top up at any time.... See more

Company replied


Company details

  1. Currency Exchange Service

Written by the company

The Post Office Travel Money Card helps customers travel smarter. It’s a convenient prepaid card, powered by Mastercard® that can be loaded with multiple currencies, giving you control and confidence when spending abroad. Easily managed in the app, online, over the phone or in-branch, the card makes travel simple, secure, and stress-free.


Contact info

4.1

Great

TrustScore 4 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(5,075)

2,486 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Great to use in shops and restaurants…

Great to use in shops and restaurants but had to pay twice for cash withdrawals. $6.5 Canadian equals about £4 so not to bad and wouldn’t put me off using it again

July 15, 2026
Post Office Travel Money Card logo

Reply from Post Office Travel Money Card

Dear Sylvia,

We appreciate your feedback and we're glad the card is easy to use when abroad.

We’re sorry if the fees were unexpected. Details of all fees and charges for the Travel Money Card are available on the Post Office website for full transparency. https://www.postoffice.co.uk/help-support/travel-money-card - Currency and spending.

Post Office Travel Money Card

Rated 5 out of 5 stars

Excellent and safe for holiday money.

This travel card was recommended to us by friends who had used it and we found it very easy to use. Top up was incredibly simple.
The only downside I found is that any remaining money after our holiday could not be transferred back to my bank account.

July 15, 2026
Post Office Travel Money Card logo

Reply from Post Office Travel Money Card

Dear Lynn,

Thanks so much for your lovely review, it really means a lot to us.

Regarding the remaining money on your card, we’d love the chance to help or answer any questions you may have. You can reach us on 0344 335 0109 or +44 20 79 37 02 80 from abroad lines or by email at info@postoffice.travelmoneycard.co.uk.

Post Office Travel Money Card

Rated 5 out of 5 stars

Brilliant works perfect

Brilliant works perfect

August 5, 2026
Post Office Travel Money Card logo

Reply from Post Office Travel Money Card

Dear Jason,

Thank you for your feedback. We’re glad you found the card useful and appreciate your comments, which help us keep improving for our customers.

Post Office Travel Money Card

Rated 5 out of 5 stars

Great for using abroad & feel safer as…

Great for using abroad & feel safer as you can just put a fixed amount of money in the account, in case it gets lost or stolen

August 8, 2026
Unprompted review
Post Office Travel Money Card logo

Reply from Post Office Travel Money Card

Good morning Yvonne,

We appreciate your positive feedback and are so glad you found our product safe and easy to use. Thank you for recommending it.

Post Office Travel Money Card

Rated 5 out of 5 stars

Easy to use very good purchase for…

Easy to use very good purchase for travel money

August 7, 2026
Post Office Travel Money Card logo

Reply from Post Office Travel Money Card

Dear Trevor,

We appreciate your positive feedback and that you find the card easy to use and load. It's great to know you're enjoying the Travel Money Card.

Post Office Travel Money Card

Rated 5 out of 5 stars

I was not sure at first if I wanted to take out another card as I felt I had enough cards with my bank but my post office travel card is the way forward for me

I was not sure at first if I wanted to take out a post office travel card as I already had my bank cards. However, my post office in Eltham staffs are really lovely and professional and they introduced me to the card. I used it while away in Central America to purchased goods and to draw money. I love how you can top up in the currency of your choice and how easy to access without fuss and felt just as comfortable using the post office card as I do not bank and I felt it had all the security features like my bank cards. I travel a lot to Central America, Belize, Mexico, Guatemala and other countries.
I have introduced one of my daughters too and she used it in Eastern Europe and loved it.I have also used it in England too. Will recommend to other friends and family. In some ways I prefer it over my bank cards. I purchased a lot and travel a lot, but I do not do reviews nor right them. However, I felt that my post office travel card earned and deserved one. Many Thanks happy 😃

December 21, 2025
Unprompted review
Post Office Travel Money Card logo

Reply from Post Office Travel Money Card

Dear Sandra,

Thanks so much for your fantastic review. We’re thrilled you had a great experience, and we’re so glad to hear topping up your Travel Money Card was easy. Making it simple to add funds and manage your card is something we always aim for, so your feedback is much appreciated.

If you know someone who might also enjoy our Travel Money Card, you can refer them and earn up to £100, we’d love to welcome them. Just head to our website or the Post Office Travel Money app and search refer a friend.

Post Office Travel Money Card

Rated 5 out of 5 stars

Ease of use..top up,view spending ,app…

Ease of use..top up,view spending ,app etc

July 26, 2026
Unprompted review
Post Office Travel Money Card logo

Reply from Post Office Travel Money Card

Dear Chris,

We're happy to hear that our card offered you a convenient way to manage your finances while abroad. Thank you for sharing your positive experience.

Post Office Travel Money Card

Rated 5 out of 5 stars

Had no issues using the travel money…

Had no issues using the travel money card. Found it simplistic and easy to use.
Keeps it away form your general accounts, gives you that extra layer of security when in a foreign country.
One card / one app payments and top up as and when you like 👍

July 29, 2026
Unprompted review
Post Office Travel Money Card logo

Reply from Post Office Travel Money Card

Dear Dave,

Thanks for sharing your experience. We're glad you found it simple to manage, and that the app is making things easier for you. Feedback like this helps us keep improving and making it even better.

Post Office Travel Money Card

Rated 5 out of 5 stars

Excellent!

Just returned from Portugal and used my PO Travel Money card for the first time. I added it to Google Wallet and it was really simple to use. Any spend on the card updates immediately in the app so you can see your remaining balance quickly. I am really impressed with it and will use it again for my upcoming trip to the UAE - my remaining Euros can be converted to Dirham on the app. Definitely recommend this card.

August 7, 2026
Unprompted review
Post Office Travel Money Card logo

Reply from Post Office Travel Money Card

Dear Donna,

We're happy to hear that your experience went well and that you were able to easily swap your currency after your holiday.

Post Office Travel Money Card

Rated 5 out of 5 stars

It's simple to add money

It's simple to add money, I've not used it yet as I have a few weeks until my holiday, I will update my review when I return.

August 7, 2026
Post Office Travel Money Card logo

Reply from Post Office Travel Money Card

Dear David,

We appreciate your positive feedback regarding topping up currency without hassle.

Post Office Travel Money Card

Rated 5 out of 5 stars

Brilliant

Wouldn’t be without my postoffice travel card when abroad. It’s easy to use, fast and reliable. A definite must when travelling.

August 7, 2026
Unprompted review
Post Office Travel Money Card logo

Reply from Post Office Travel Money Card

Dear Caroline,

Thanks so much for your lovely review, it really means a lot to us. We're happy to hear that you find our card convenient and easy to use.

If you have friends or family who might enjoy our Travel Money Card too, why not refer them? You’ll earn £10 for each referral (up to 10 friends - up to £100), and they’ll get £10 as well. Just visit our website or the Post Office Travel Money app and search Refer a Friend. We’d love to welcome them.

Post Office Travel Money Card

Rated 5 out of 5 stars

I miss laid my travel card

I miss laid my travel card. From ringing up and speaking to a lovely lady named Alison and telling her what had happened I received my new card in 2 days.
Such good efficient service.

August 5, 2026
Post Office Travel Money Card logo

Reply from Post Office Travel Money Card

Dear Carol,

Thank you for sharing your experience. We’re delighted our team made your visit a positive one. Our staff always aim to provide friendly and helpful service, and it’s wonderful to hear that came through.

Post Office Travel Money Card.

Rated 3 out of 5 stars

Rates aren’t nearly as good as other…

Rates aren’t nearly as good as other companies
Ok to use but can’t log in when no internet connection

July 29, 2026
Post Office Travel Money Card logo

Reply from Post Office Travel Money Card

Dear Ashford,

Thank you for taking the time to share your feedback, we really appreciate it. We take your comments on the exchange rate seriously. We’re always working to improve our service and deliver the best possible experience for our customers.

Post Office Travel Money Card

Rated 1 out of 5 stars

Post Office Travel Card priblem

As usual, trying to top up and I got the 'problem with system' message.
Were now stuck on the USA/Canadian border.
Assuming we do actually get home I'm giving up the PO card. It's let me down too many times.

August 6, 2026
Unprompted review
Post Office Travel Money Card logo

Reply from Post Office Travel Money Card

Dear Chris,

Thanks for your feedback. We're sorry to hear you experienced issues when trying to top-up. We understand how inconvenient this can be while travelling.

To assist you further, we’ve requested more information via Trustpilot, you should see the email shortly. Or you can reach us at 0207 937 0280 or info@postoffice.travelmoneycard.co.uk.

Post Office Travel Money Card

Rated 5 out of 5 stars

Easy to activate

Easy to activate . Easy to use

August 4, 2026
Post Office Travel Money Card logo

Reply from Post Office Travel Money Card

Dear Anne,

We appreciate your positive feedback and are so glad you found our product easy to activate and use. Thank you for recommending it.

Post Office Travel Money Card

Rated 5 out of 5 stars
Post Office Travel Money Card logo

Reply from Post Office Travel Money Card

Dear Koreen,

We appreciate your positive feedback and that you find the card easy to load. It's great to know you're enjoying the Travel Money Card.

Post Office Travel Money Card

Rated 5 out of 5 stars

Good way to save

July 29, 2026
Post Office Travel Money Card logo

Reply from Post Office Travel Money Card

Dear Margaret,

We're glad you found your card a good way to save for your holiday.
It really means a lot to us. If you have friends or family who might enjoy our Travel Money Card too, why not refer them? You’ll earn £10 for each referral (up to 10 friends - up to £100), and they’ll get £10 as well. Just visit our website or the Post Office Travel Money app and search Refer a Friend. We’d love to welcome them.

Post Office Travel Money Card

Rated 1 out of 5 stars

If I could mark 0 I would

Order no.POL29811343.
If I could mark 0 I would. Online order i received had a shortfall of €30 which i reported and investigated for 2 weeks. Post office processes are fail safe ( NOT) and customer is either lying or trying to defraud.
PLEASE COUNT MONEY BEFORE YOU LEAVE BRANCH. COUNTER STAFF ARE NO LONGER ALLOWED TO OPEN YOUR ORDER TO CHECK .... YOU MUST

August 5, 2026
Unprompted review
Post Office Travel Money Card logo

Reply from Post Office Travel Money Card

Dear Susan,

Thank you for letting us know. We’re sorry to hear you experienced issues with your currency.

We’ve reached out to gather more details from you to investigate further, you should receive an email shortly. Alternatively, please contact us on 0344 335 0109 or +44 207 937 0280 if calling from outside the UK, we are open 24/7 and can investigate this for you.

You can also reach us via email at info@postoffice.travelmoneycard.co.uk

Post Office Travel Money Card

Rated 1 out of 5 stars

Think twice.

Trying to cancel my card seems impossible on line. I went to the post office and they said they can't cancel it, or don't know how to. I was told to phone up and cancel it. The reason for canceling my card is I got charged £1.50 to take out my own money. I will never recommend the post office travel card to anyone.

August 3, 2026
Unprompted review
Post Office Travel Money Card logo

Reply from Post Office Travel Money Card

Dear James Patterson,

We’re sorry if the fees were unexpected. Details of all fees and charges for the Travel Money Card are available on the Post Office website for full transparency. https://www.postoffice.co.uk/help-support/travel-money-card - Currency and spending.

To close your card, please don't hesitate to contact our customer services on 0344 335 0109 or +44 207 937 0280 if calling from outside the UK, we are open 24/7 and can arrange this for you.

You can also reach us via email at info@postoffice.travelmoneycard.co.uk

Post Office Travel Money Card

Rated 3 out of 5 stars

Could not use my card automatically in…

Could not use my card automatically in French supermarket. Had to use an atm initially.

April 3, 2026
Post Office Travel Money Card logo

Reply from Post Office Travel Money Card

Dear Mike Marshall,

Thank you for taking the time to leave a review. We apologise for the inconvenience caused and have since followed up on this matter. If there’s anything further we can assist with, please don’t hesitate to reach out on 0344 335 0109, +44 207 937 0280 if calling from outside the UK, or email info@postoffice.travelmoneycard.co.uk.

Post Office Travel Money Card

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look