Post Office  Reviews 3,722

Hello I paid extra for next day delivery. My parcel was a gift. It's a day late already and no guarantee when it's going to arrive 😕. Shocking service.

I needed to renew my driving licence, so I contacted Barnwood Post Office 📞. I was advised to visit Brockworth Post Office, as they supposedly offered a document check and send service 📄.

Before making a special trip 🚗, I checked the website, which clearly listed that branch as providing “Document Certification Service and Paper Check & Send – New & Renewals” ✅. I also tried calling multiple times over a week (as instructed) 📲 but could never get through.

When I arrived 😐, I was told they do not offer any verification service ❌. Even worse, their phone line is outgoing calls only—despite customers being told to ring the branch ☎️.

End result: a completely wasted journey ⛽, time ⏳, and effort.

👉 Please update your staff training and website to reflect accurate information.
👉 Also, don’t instruct customers to call branches that cannot receive incoming calls.

Very frustrating and entirely avoidable experience.

🔄 Update (26/03/2026)

After speaking with Post Office via social media, I compared the services listed for Kings Square Post Office and Barnwood Post Office.

It appears that “DVLA Photocard Renewal” is specifically listed for Kings Square, whereas Barnwood does not clearly state this service.

The Post Office have acknowledged the issue, stating they will “definitely note this” and apologised for the mix-up, which is appreciated.

That said, the confusion arose from being advised to go to Barnwood and interpreting “Document Certification Service & Paper Check & Send” as an all-encompassing service—which, in practice, it is not.

So while I accept there was some misunderstanding on my part, the information and guidance provided is still unclear and could easily mislead others.

👉 Clearer distinction between services (especially DVLA-related) would help prevent similar situations.

💡 Suggestion:
A clearer way to present this would be to explicitly list key services such as “DVLA Photocard Renewal” for each branch, using a simple visual system (for example, a ✅ green tick for available services and a ❌ red cross for unavailable ones). This is a common and easy-to-understand format that would help prevent confusion.

Supposed to open at 6am but wasn’t open when I went at 6.25!

So as a husband yes I left my wife’s Mother’s Day present till the last minute. I paid £5.65 for GUARANTEED next day delivery.
I have received a text this morning saying my address is inaccessible, which is funny because I live on a fairly main road, and I have also drove past the sorting office in Stafford this morning and no access issues. I asked my wife was the road blocked she said no. I’m coming to the conclusion that it is because it’s a Sunday. I can’t find anywhere to complain other than a form. Dont guarantee a Sunday if
You can’t deliver. I’ll also bet my bottom dollar I won’t get my money back!
Abysmal service from a once great company.

Parcel posted from Wexford Ireland 13th Feb, arrived in Coventry Parcelforce 17th Feb. Held at customs they want £70 for a small picture gift. No choice but to pay the fee, fee paid 24th Feb. Solent PFW holding item who knows why. No information given to me. Nothing heard and they have still not been in touch. Today 14th March still nothing. Spent hours trying to find out where my parcel is, they have my phone number and email address but no contact. Utterly rubbish service. Where is my parcel, four weeks of waiting, not knowing where it is, I’m really worried it’s been lost or damaged.

I wish someone would take this over. Slow, pricey, and 80% incorrect. I dread going into a post office and avoid it if I can.
The whole system should be online. Ripp off service.

oday unfortunately was my last visit to this shop - under Keith it was a wonderful place to shop and for me post my parcels - the new guy Tom closes at random and today even refused to sell me a stamp - he is plain rude and should not be in a customer facing role , other members of staff Claire and Thomas have been excellent - i have been using this place for at least 2 years and today was the last straw - get rid of this man - he is giving Morrisons a bad name , i will now be going elsewhere - a terrible shame that one person can do this to a shop !! i have also made an official complaint to the company - other reviews also mention this man - i hope his bosses are reading

Again Maria at High Street Maidstone post office was so professional and kind.
Best custmer service is there!
Marina

I visited the Putney Post Office (Upper Richmond Road, London SW15 6SG) to print some black-and-white documents and was charged £1 per page. I printed 10 pages and ended up paying £10 in total.

When I mentioned that the price seemed extremely high, I was told that this was the price set by the Post Office. However, just outside the branch there are several places where black-and-white printing typically costs around 10p to 15p per page.

Charging £1 per page for a simple black-and-white print is excessively expensive and far above the normal market rate. This kind of pricing is difficult to justify and should be reviewed.

On 5 December last year my wife paid to send a large package containing Christmas gifts to relatives who were visiting Portugal with their young family. She purchased a 10 day 'priority' mailing service at our local Post Office, which she was told would ensure the delivery of the package within that time. It didn't. Seemingly swallowed up by the EVRi logistics system Post Office now uses the package re emerged several weeks later in Portuguese customs. It was eventually delivered six weeks late on 21 January, the package having been torn open en route and deprived of several of its contents. Having paid additional taxes and customs charges and bought replacement gifts on Christmas Eve the whole experience cost us almost £400! We paid Post Office £56.80 to send the package and we now want to recover what we lost. But the staff at our local branch and at Post Office Head Office made it very clear that they want nothing to do with it. We have instead been told to contact EVRi about our case. We feel incensed that Post Office has outsourced its mailing service to a third party and it is now trying to dodge its responsibility. I have a terrible feeling that we'll just have to go to court to recover our money. The Post Office used to actually care about this kind of thing. But those days are gone.

Don’t ever use Kentish Town post office if you are in a rush.

There’s no reason I had to wait so long.

Absolutely atrocious

Great Delivery Service from the Post Office

I was kept fully informed by the Post Office from the moment my order was dispatched. They updated me on the expected delivery day, which made the whole process smooth and reassuring. My remote control arrived safely, promptly, and exactly as promised. Excellent service all round

At 263 parade Chelmsford Essex Post office the service is absolutely amazing, all the staff there especially the two ladies are exceptional their customerservice is second to none, I am made to feel valued and there always do their upmost to help

Still waiting for bus pass. Hospital letter, finacial paperwork. Service in Shoeburyness Essex SS3 is shocking.

I signed up for the Over 50s life insurance because of the £125 gift card. Only to have to wait A YEAR for it then when its due I have wait further 4 weeks for it.
Ridiculous.

ushocking..obviously evri..post office and amazon are desperate for staff..too many envelopes and parcels broken into..most are really wet through obviously to hide the tear or hole as accidentally burst...how on earth they get wet travelling in vans .the thieves think we are idiots..
.today 9th march granddaughter birthday and a card arrived envelope torn open...sender i messaged said £10 was in...i had similar problem last year when a parcel forced through letter box..delivery guy didn't know i was in..inside a bottle of water instead of a new mobile phone..i ran outside to see a taxi leaving..i drove after taxi blocked its path and grabbed the guy who muttered something but surrendered the phone

Postoffice all ways quose out the door thy lose your post verry poor servie

I visited the main Post Office at Bideford to tax a car, I tried to do it through DVLA but because it required a taxation class change I had to tax it first 😒and then send the documents back to DVLA again with proof it's taxed then they would change the class and send the documents back 😒😒😒, so into the Post Office I went, I spoke to a lovely smiley lady and explained what I had to do, she read the letter from DVLA and said " why do all that I can do it all for you here and now". She checked the MOT and Insurance documents, took payment and said "all done, I will send the V5C away for you as well and it will come back with the new tax class".
All this took about 5 minutes, wonderful service from a very helpful, happy lady. 10/10 Bideford, Thank you.

Horrendous - two female counter staff chatting whilst I waited at their 'stop' sign. No other customers. Continued to chat, I moved in front of them, continued to chat. Eventually the dark-haired lady said 'yes'. I asked for stamps please. No 'please' or 'thank you' in reply (basic curtesy?). Ruder than rude! Reading other reviews, it appears that many customers are treated similarly. Begs the question – does the Franchisee/Agent or Royal Mail not care about this level of unprofessionalism and appalling customer service? RUDE!!!!! Will avoid going in that shop and using that PO counter. If I could have score NO STAR I would have.

I posted a birthday card by 2nd class 6 days before a family member's birthday. It arrived 11 days later.This is not the first time it has happened.Royal Mail is getting from bad to worse.