Pott Candles Reviews 

447
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 273 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the wonderful products, beautiful designs, and very smooth ordering process. People regularly state that online purchases always arrive promptly and are securely packaged in protective, eco-friendly materials. Buyers are thoroughly impressed by the attractive pottery containers and the wonderful, natural fragrances that create a pleasant atmosphere at home. However, some people mentioned that a few specific candles suffered from uneven burning or problematic pooling wax issues during use. Others also noted that certain fragrance options felt a bit disappointing or much weaker than expected once finally lit.

What people talk about most

Quality

Customers consistently note positive experiences with quality, frequently praising the beautiful handmade... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting that items arrive quickly and... See more

Order

Users describe positive interactions with order, highlighting how placing an order is super easy and products... See more

Customer service

People report positive experiences with customer service, noting that the team is responsive, helpful, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve been seeing Pott Candles among many other candle makers in my Facebook feed for several months now. I used to be a big Yankee Candle fan, but I think not only have they priced themselves to... See more

Rated 5 out of 5 stars

Just received my first Pott candle, in the Noël scent with dark green Holly pot. The fragrance is beautiful and I can’t wait to light it nearer Christmas. The quality of the pott and the match Pott i... See more

Rated 5 out of 5 stars

I love this little candle company! After being gifted a Pott candle & match set for Christmas and absolutely falling in love with the scent (the fig one, it’s insane), I decided to sign up to a rollin... See more

Company replied

Rated 5 out of 5 stars

I love these candles! I have several around the house now. The hand made pots are beautiful in their own right and the candles smell gorgeous, natural and light with no artificial tang like so many.... See more

Company replied



4.5

Excellent

TrustScore 4.5 out of 5

447 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 34% of negative reviews

Typically replies within 2 weeks

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4.5

All reviews

(447)

276 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great concept

Great concept, great smelling candles made from good quality non toxic ingredients. Potts are very well made and for me good to colour coordinate with my colour schemes. I have also signed up for the .monthly refill subscription

May 1, 2026
Rated 1 out of 5 stars

Incredibly disappointed by this…

Incredibly disappointed by this company’s customer service. My pot has an issue, the wax is seeping out of the bottom and pooling on the surface below it. I contacted Pott to ask for a solution, upon sending them photos they decided no issue with my pot, I’m left with an expensive useless item and two candles I need to find containers for. After this I’ve canceled my candle subscription with them because what’s the point of having their candles now.

April 28, 2026
Rated 5 out of 5 stars

Gorgeous

Gorgeous! I got the standard pott, plus matches pott in speckle with orangery candle scent. Love the scent. I understand when people say they are expensive, but the pott's all individually thrown and candle actually burns down, i cant say how many times ive thought i got a bargain for me to be left with a lot of candle wax.

April 22, 2026
Rated 3 out of 5 stars

Hard to leave a review

Hard to leave a review - still waiting for the delivery. Was too late with my change of address so it was sent to my previous address - but only despatched AFTER I had given my change if address. Hopefully, it will eventually turn up at my previous address and I can drive the 45
minutes to retrieve it from there.

May 1, 2026
Unprompted review
Rated 2 out of 5 stars

Lack of communication

Lack of communication. I only got an acknowledgement of the order today (26) and placed the order on 22nd. That was because i put a complaint in.
I also ordered matchsticks and match pads on the same day and received them on the 25th??? Not impressed.

April 25, 2026
Unprompted review
Rated 1 out of 5 stars

Not happy with this Company.

I set up a subscription with Pott Candles but was disappointed with the candle burn so cancelled my subscription and asked for confirmation, several times. I have not had said confirmation and have since been sent and charged for another candle. So, no, I would not recommend Pott Candles.

April 16, 2026
Rated 5 out of 5 stars

I love everything about Pott…

I love everything about Pott Candles...they smell divine, burn beautifully and the service when purchasing is incredible.
I'll never buy candles from anywhere else 🌟🌟🌟🌟🌟

April 15, 2026

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