I always buy my clay from Potterycrafts, it arrives in good condition and is lovely to use. I also use a wide selection of glazes from here. I’ve had a couple of tight deadlines to meet recently and P... See more
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Appalling customer services, sent order with wrong/missing items, very unapologetic lady, I explained I needed the missing items urgently, Pottercrafts sent the missing items the cheapest/longest way... See more
Sadly having now read other reviews that have the same experience I doubt I will shop here again. Delivery times were shown at 3-5 working days. When I called on day 5 the person who answered the ca... See more
Company replied
They were great in 2019 when we bought our kiln but now the kiln has its heating elements popping out and need replacement and we can’t reach anyone for 8 days - no response to emails and phone never... See more
Company details
About POTTERYCRAFTS
Written by the company
Potterycrafts are leading ceramics suppliers in the UK.
We have a full range of pottery kilns, wheels, materials, glazes and equipment available to buy online. Our products are either produced at our UK facility or brought in from a selection of world class suppliers across the globe.
Visit our Website
We have a full range of pottery kilns, wheels, materials, glazes and equipment available to buy online. Our products are either produced at our UK facility or brought in from a selection of world class suppliers across the globe.
Visit our Website
Contact info
Campbell Road, ST4 4ET, Stoke-on-Trent, United Kingdom
- 01782 745000
- sales@potterycrafts.co.uk
- potterycrafts.co.uk
3.1
Average
161 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
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I have requested a refund but no…
I have requested a refund but no response as to how long it will take and where to get it
May 17, 2023
Unprompted review
Reply from POTTERYCRAFTS
Hello - could you send an email to sales@potterycrafts.co.uk with your order number or account number or your name. I can then check your order to see what has happened and rectify any issues that remain outstanding. Thanks, Potterycrafts Team
Really helpful friendly staff!
April 30, 2023
Reply from POTTERYCRAFTS
many thanks for the kind words we look forward to you shopping with you again soon.
Reply from POTTERYCRAFTS
Many thanks for the kind review, we hope you enjoy working with your products.
Helpful staff and speedy delivery
February 1, 2023
Reply from POTTERYCRAFTS
Many thanks for your kind review
Lovely smooth mould’s exactly as…
Lovely smooth mould’s exactly as described, can’t wait to use!!!
April 27, 2023
Reply from POTTERYCRAFTS
We are glad you are happy with your moulds. Thank you for your review.
Delivery items prompt and professional…
Delivery items prompt and professional no gripes....
April 11, 2023
Reply from POTTERYCRAFTS
thank you for your review.
Excellent staff
Excellent staff
Great to be able to park close by
Excellent explanation of how to use materials
April 25, 2023
Reply from POTTERYCRAFTS
So pleased we were able to help, hope to welcome you back soon.
Unfortunately two bags of clay
Unfortunately two bags of clay, arrived together, one day later than rest of order. This was due to it having to be repacked by DHL.
March 23, 2023
Reply from POTTERYCRAFTS
We are sorry you had a poor experience with our delivery partners. We will pass this feedback onto them.
Reply from POTTERYCRAFTS
Really pleased you are enjoying your clay.
Reply from POTTERYCRAFTS
Many thanks For your review.
Service excellent
Service excellent, and Goods arrived in good time - quality and condition perfect /............ I'm happy to use your company at any time with confidence !!!
April 20, 2023
Reply from POTTERYCRAFTS
Many thanks for the Kind review.
Delivery was in good time
Delivery was in good time, the item well packed and is excellent quality
March 20, 2023
Reply from POTTERYCRAFTS
Many thanks, enjoy your products
Quick and accurate glaze delivery
The glazes arrived very quickly and were exactly as ordered.
April 10, 2023
Reply from POTTERYCRAFTS
Many thanks. Hope you enjoy working with the glazes
Reply from POTTERYCRAFTS
Many thanks for your kind words
Reply from POTTERYCRAFTS
Many thanks for your kind review.
Reply from POTTERYCRAFTS
Many thanks, Hope you enjoy working with your products.
5 star service
You had the glazes I needed and they were delivered in good time with good communication on delivery status
April 17, 2023
Reply from POTTERYCRAFTS
Many thanks, enjoy the glazes
Products for sale that are out of…
Products for sale that are out of stock. Items ordered not dispatched for 2 weeks and then took ages to be delivered. Terrible customer service
April 18, 2023
Reply from POTTERYCRAFTS
Dear Laura. we are very sorry you have not had a good experience. We will look into what went wrong and do our best to make improvements.
The plastic container for resin aren’t…
The plastic container for resin aren’t as good as the metal tins .
Resin is discolouring and the smell comes through the plastic .
Everything went up in price but you don’t have a shop in Google St .
Otherwise everything is fine .
March 31, 2023
Reply from POTTERYCRAFTS
Dear Christopher, many thanks for the feedback on the resin packaging, we will pass this onto the supplier, pricing increases have been inevitable in the current economic situation but we have done our best to keep these increases to a minimum.
Delivered correctly & swiftly.
March 21, 2023
Reply from POTTERYCRAFTS
Many thanks for your kind words.
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