Not worth the money. While the concept is brilliant, with the advertisement of contents portraying an excellent value product, in reality what arrived isn’t as received and the monetary value isn’... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Company details
Written by the company
Cheap toys, games, books, party supplies & more from just £1. www.poundfun.com
Contact info
Unit 2, River Technology Park, Brewery Street, BD21 4JQ, Keighley, United Kingdom
- hello@poundfun.com
- poundfun.com
Replied to 7% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Everything in one place
How fun is a website that has everything you need? You can get cheap toys which are good quality you get all party supplies party bags everything in one place.
Poundfun is a authentic site.they…
Poundfun is a authentic site.they delivered my daughter toys very fast.i love the quality of toy and they are quite reasonable and they offers good discount too.
Really love Poundfun and the variety of…
Really love Poundfun and the variety of things on offer. From cheap and cheerful joys and crafty items to good quality toys and games of which there’s a large selection.
Save your money
Bought the pawpatrol one at £35 it said 8+ items in received 5 in the box that no where near added upto £35 emailed them and they never got back to me
Cheap tat! Avoid.
I ordered the mystery box and was excited for it to arrive. However it was very underwhelming with the contents being worth less than the advertised price and fewer items than advertised. I added up the items from the site in my basket and it would have been cheaper to buy them separately than through a box and I definitely wouldn’t have ordered some of the tat they included.
The mystery boxes are basically a gimmicky way of selling the items no one wants to buy.
I did email the customer services before posting a review but after a month of saying they’d look into it, I’ve not had a reply.
Mega con box
Mega Surprise box should be renamed the mega con box!
Paid £20 for a Christmas box hoping to share our in stockings and got a scratch are set and a colour in stocking! The biggest con Im so annoyed! Then trying to contact customer services is absolutely impossible get passed around from website to website!
Scammers
DO NOT USE
BOUGHT FROM THEM IN JULY, PARCEL NEVER TURNED UP. COMPANY WENT BUST BUT LOOKS LIKE THEY’VE SET UP AGAIN USING ANOTHER FAMILY MEMBER. OLD COMPANY WAS ECOM GROUP NEW COMPANY IS ZENON GROUP THEY’VE STOLEN OVER £110 FROM ME. I GOT PROMISED A REFUND BY TOM AND THEN I CONTACTED AGAIN AND LISA WAS NO HELP EXACTLY THE SAME AS POUNDTOY A COUPLE OF YEARS AGO. CONTACTED BUT THEY IGNORE IGNORE IGNORE HOWVER HAVE THE CHEAKE TO ASK TO GIVE ME VOUCHER FOR GOOD REVIEW REPORTING TO TRADING STANDARDS. DO NOT TRUST, YOU HAVE BEEN WARNED.
Great online retailer with fair pricing!!
Recently used this website to order a birthday gift for my nephew. He loves Play Doh so I bought him a multipack on this site that was less than other toy retailers! I also found some fantastic priced costumes on here so bought a few of them as well! Items arrived in time, well packaged and nothing was missing! What a great online store, I will definitely be coming back here again!
Great experience
Easy to use website, great stock both for singular or bulk buys. Love the themed boxes.
Excellent company
Excellent company. Love the items and the surprise boxes are so fun for my kids. Keep up the good work
I love using pound fun
I love using pound fun! It has the best little items for the cheapest price, I always use this website for any occasions I have coming up for the children! Would honestly recommend!
Do not order their mega boxes not worth the money you pay
I ordered a Gabby’s Dolls House Mega Box and on the website it is advertised as a minimum of 9 items. I received 7 and they didn’t even come to the monetary value I paid for the box. It came to £19 and I paid £25 for the box. I then emailed customer service to advise this and they said they had missed off 2 items and were going to send them out and we are a month on no sign of the items and they have discontinued using the customer service email and have had no response to my chaser emails. I will never order from here again I am very disappointed and disgusted by their level of customer service in this matter.
Avoid. Rubbish toys and even worse customer service.
Items not as described and customer service is non-existent. The toys I received were very poor quality. Returns & refunds are only possible within 14 days and have to be arranged by emailing customer service. I have emailed five times over two weeks and after an initial reply to say they would get back to me, I have heard nothing since. My email chasers have been completely ignored. So I now have a box of tat and no way of arranging a return or refund.
Terrible experience
Terrible experience, I have emailed them. No one is messaging me back I have phone them no one is picking up. They are terrible at customer service. It’s been two weeks I want someone contact me
Excellent customer service
Ordered from here before and it’s always good value and good products so ordered for my sons birthday , there was a problem with delivery and my parcel went missing not to any fault of poundfun , but they sorted out a new parcel and received it the next day , can not fault poundfun as they dealt with everything so fast and couldn’t apologise enough even though as stated it wasn’t there fault so thank you to the guys who I spoke to on the phone :) friendly and professional and as always had a very happy boy with his toys in the mystery box , will be ordering from them in future :)
Liars about my order being delivered…
Liars about my order being delivered yet won’t provide proof. Never received my order and it’s been an ongoing battle trying to get in contact with someone.
Itsm missing not delivered
I got my order and i got a box missing the crayola suprise box i reached out several times and getting no where no replies nothing what a disappointment waste of money for something i never even received
Not worth the money
Not worth the money. While the concept is brilliant, with the advertisement of contents portraying an excellent value product, in reality what arrived isn’t as received and the monetary value isn’t what they suggest.
I ordered the sticker box for £10 in the “sale” what arrived were some odds of stickers and one sticker/colouring book. The stickers were no where near the value of £10, let alone the value of the original price.
It’s fun as kids love surprises, however buy your own bundle of stickers for much less and put them in a gift bag. You would save money and have the same fun.
AVOID!!!
AVOID!!!
Received the crayola surprise box and was vey disappointed. Nowhere near worth the amount this company claims is the rrp. Picture is misleading about the quality of items. I received 3 of the same tiny colouring book, 3 pots of play doh, 2 packs of chalk, 2 larger colouring books and a 2 min timer. Almost 50 percent of the box was colouring. Also had to throw away the pots of play doh as had dried out and just crumbled.
Have sent 2 emails re this and haven’t got a response.

Reply from PoundFun
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







