I love PourMoi products and have purchased from them for many years. I recently had an issue with a faulty item (for this first time ever). I literally have never had such a positive experience from... See more
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Review summary
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Reviews shaping this summary
I had just received an order and there was a slight problem with one of the bras I ordered. The customer service via online chat was absolutely first class and the issue was sorted for me within minut... See more
Company replied
I made a purchase but missed the discount code box and I was helped immediately by email. The process of buying the items and the help given after purchase was amazing. I don't think I have had such f... See more
Company replied
Great help from Statia on customer services. Had ordered an item , which took longer than expected , and when it arrived the package was damaged and the goods faulty. Contacted Pour Moi with photo evi... See more
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Company details
Information provided by various external sources
Pour Moi offer beautiful, sophisticated lingerie, swimwear and nightwear in a wide range of styles, colours and sizes available to order online and delivered to your door.
Contact info
United Kingdom
- pourmoi.co.uk
4.4
Excellent
693 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 78% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Swimming costume perished after handful of wears
Bought a brand new swimming costume with tags from Vinted in June.
Have worn it around 10 times and is now thinning at seams. Very poor quality.
I always wash immediately after use.
Won’t buy again.
August 30, 2024
Unprompted review
Reply from Pourmoi
Hi Angela,
Thank you for your feedback. As the swimsuit was purchased second-hand through Vinted, we can’t comment on the specific condition due to potential environmental factors or prior handling. However, we hope you’ll consider purchasing directly from us in the future, where we can ensure the quality and support you expect.
As a side note, all of our swimwear is handwash only.
Kind regards,
Ellie
Pour Moi
So Disappointing
Purchased what was to be a
So disappointed!
I purchased a beautiful bra from this company. It arrived stained and with pilling on the edges of the lace. Obviously returned by another customer, Disgusting, the item after arriving back at pour moi was then sent on to me. I was shocked as I had bought from Pour Moi before but I won’t again. I’m returning the bra today 28th aug 2024.
Mary Wallace
August 27, 2024
Unprompted review
Reply from Pourmoi
Hi Mary,
Thank you for your feedback, and I’m truly sorry to hear about your disappointing experience. This is certainly not the standard we aim for at Pour Moi, and I sincerely apologise for the condition in which the bra arrived.
I can see that your return has been processed and the issue resolved. Please rest assured that we are reviewing our processes to prevent this from happening in the future. We appreciate your past purchases and hope to have the opportunity to restore your confidence in us.
Kind regards,
Ellie
Pour Moi
Great product and great customer…
Great product and great customer service! Thank you Pour Moi. I purchased several bikinis and a dress for my holiday. Loved the quality and fit. I had an issue which meant I needed to contact customer service. Sam responded quickly and my issue was resolved efficiently. So refreshing to have a company with excellent customer service when issues arise. I will certainly be ordering again. 😊
August 22, 2024
Unprompted review
Reply from Pourmoi
Hi Julie,
Thank you so much for your kind words! I am happy to hear that you loved the quality and fit of your bikinis and dress. It's great to know that Sam was able to assist you quickly and efficiently. We truly appreciate your support and look forward to helping you with your next order. Have a wonderful holiday!
Kind regards,
Ellie
Pour Moi
5 Stars!
Excellent retailer. My wife loves the products and customer service is top notch!
August 21, 2024
Unprompted review
Reply from Pourmoi
Hi David,
Thank you for the great feedback! I am happy to hear that your wife loves our products and that you've had a great experience with our customer service. We look forward to serving you both again soon!
Kind regards,
Ellie
Pour Moi
Great service so far!
I placed an order today. Couldn’t see where to put my 10% code, so I paid full price. Emailed Pout Moi and they replied straight away and refunded the 10%. Excellent service so far! Looking forward to receiving my order 😊
August 13, 2024
Unprompted review
Reply from Pourmoi
Hi Dyan,
Thank you for your positive feedback! I am glad we could quickly assist with your discount and that you're pleased with our service. We hope you enjoy your order when it arrives. If you have any more questions or need further assistance, feel free to reach out. 😊
Kind regards,
Ellie
Pour Moi
Other Companies could learn from Pour Moi!
I have bought from Pour Moi a few times now. The service and quality of their products are excellent. I had cause to contact customer services and was very surprised and delighted about the way my issue was dealt with, very professional. Absolutely will be buying from them again, my go to for swimwear now. Highly recommend! 5*
August 7, 2024
Unprompted review
Reply from Pourmoi
Hi Anne,
Thank you so much for your wonderful review! I am so glad to hear that you’re always satisfied with both our products and customer service. We appreciate your recommendation and look forward to serving you again soon! 🌟
Kind regards,
Ellie
Pour Moi
Service has gone downhill
I love the styles but customer service needs to be considered. I had to return some items Sue to fit and the return code didn't work, Royal Mail said it was invalid. Despite emailing 3 times nobody has got back to me about refunding the fact that I had to pay for recorded postage. Not really way to treat longstanding customers who have spent a lot last couple of years!
August 5, 2024
Unprompted review
Reply from Pourmoi
Hi Lou,
Thank you for bringing this to our attention and sharing your experience. I can see that everything was resolved yesterday and the postage was refunded and credited to you.
I apologise for the issues you faced with the QR code. There were issues with the Post offices' systems on this week preventing them from being able to recognise our QR codes.
If there is anything else we can assist you with, please do not hesitate to reach out.
Best regards,
Ellie
Pour Moi
Beautiful lampshade
Beautiful lampshade. I ordered one of the William Morris designs. Looks fab in my new home. Excellent communication from Rachel who, even though she was going on holiday, made my lampshade and sent it to my new address. Thank you ☺️
July 31, 2024
Unprompted review
Reply from Pourmoi
Hi Deb,
Thank you so much for your lovely review!
Kind regards,
Ellie
Pour Moi
Customer services
Customer services - outstanding. Sam understood the problem. Communicated via email and phone call. Issue resolved immediately. Brilliant service.
July 29, 2024
Unprompted review
Reply from Pourmoi
Hi Diane,
Thank you so much for your wonderful feedback.
I am glad you found our customer service outstanding and Sam could understand and resolve your issue. If you need any further assistance in the future, please don't hesitate to get in touch.
Best regards,
Ellie
Pour Moi x
Excellent service
I am so thrilled with my purchase from Pour Moi! I have a beautiful well fitting bra I hardly know I’m wearing! I have ordered two more in different style as well. The choice is incredible and they are beautifully made.
July 27, 2024
Unprompted review
Reply from Pourmoi
Hi Helen,
Thank you so much for your lovely review! I am happy to hear that you are delighted with your purchase and that your new bra fits so comfortably.
We appreciate your continued support and look forward to serving you again with your new orders.
Thanks again!
Best regards,
Ellie
Pour Moi x
What can I say
What can I say, the experience I had with Pour moi has been second to none, especially Sam who totally went above and beyond to assist me , this is the standard other retailers should try to achieve. 100% satisfied customer.
July 26, 2024
Unprompted review
Reply from Pourmoi
Hi Cheryl,
Thank you so much for your fantastic review! I am happy to hear that you had such a positive experience with us. Sam will be glad to know that her assistance made such a difference for you.
Best regards,
Ellie
Pour Moi x
Quality but have to pay for return
Ordered two bikinis. I am very pleased with the quality and sizing of one, which I am keeping. I want to return the other as I feel that it is too padded and the returns are not free outside the UK. I have to pay €8 postage, which will dissuade me from ordering in the future.
June 25, 2024
Unprompted review
Reply from Pourmoi
Hi Vicky,
Thank you for your review and feedback. I am glad to hear you're pleased with the quality and sizing of one of the bikinis.
Unfortunately, due to costs, we do need to charge for international returns. This information is available on our website to ensure customers can consider it before ordering. We understand that this may be a downside, but we appreciate your understanding.
If you have any further questions or need assistance, please don't hesitate to get in touch.
Best regards,
Ellie
Pour Moi x
Wonderful shop
Went into Pour Moi in Leeds with a view to booking to get measured. I was dealt with immediately by an assistant called Georgia. She was very professional and discreet. She worked out my size straight away and brought me a selection of bras in my size. I couldn't have asked for better service from Georgia. She fit the bras perfectly and knew exactly which ones were perfect for me. I will be going back very soon. Lovely shop and wonderful assistants. Thankyou
June 7, 2024
Unprompted review
Reply from Pourmoi
Hi Martyn,
Thank you so much for sharing your experience at our Leeds store. I am glad that Georgia provided you with such professional and attentive service.
We look forward to welcoming you back soon. Thank you for your kind words about our shop and our assistants!
Best regards,
Ellie
Pour Moi x
Perfect fitting experience
I visited yesterday for a fitting at the Leeds store & to buy some new bras. I did measure myself at home beforehand but clearly did this very wrong!
The lovely lady who fitted me (sorry I didn't get your name) put me at ease and helped me find the perfect fit bras and gave advice on how to buy for my size in the future. I came away with 3 new bras that make me feel fabulous! Thank you so much!
July 18, 2024
Unprompted review
Reply from Pourmoi
Hi,
Thank you for your lovely review! I am happy to hear about your positive experience at our Leeds store. It's great to know the team made you feel at ease and helped you find the perfect fit.
I am happy that you left with bras that make you feel fabulous. Your feedback means a lot to us, and we look forward to welcoming you back in the future.
Thanks again!
Best wishes,
Ellie
Pour Moi x
I am very pleased with the products…
I am very pleased with the products from Pour Moi. The quality is excellent, and the measurements are accurate, ensuring a perfect fit. Although there was an issue with Royal Mail delivering the parcels to a different address, Sam was incredibly helpful. He responded to my email quickly and resolved the problem instantly. Exceptional customer service and great products – highly recommended!
July 18, 2024
Unprompted review
Reply from Pourmoi
Hi Madalina,
Thank you for your kind review! I am happy to hear that you're pleased with the quality and fit of our products.
We're sorry to hear about the delivery issue with Royal Mail but glad to know that Sam was able to assist you and resolve the problem. Your kind words about our customer service mean a lot to us.
Thank you for recommending us!
Best regards,
Ellie
incredible experience with becky
Absolutely incredible experience with Becky in the Victoria Quater Leeds store. Perfect customer service, she went above and beyond to help me select the bikinis that fitted me correctly and gave me lots of choice and giving me information in what i needed to look for. I came away with 2 bikini sets and will definitely be coming back for her to fit some bras will definitely be recommending to friends and family her customer service skills are fabulous
July 17, 2024
Unprompted review
Reply from Pourmoi
Hi Abi
Thank you so much for sharing your experience with Becky at our Leeds store. I am happy to hear that she provided you with such great customer service and helped you find the perfect bikinis.
We look forward to welcoming you back for your bra fitting and are grateful for your recommendations to friends and family.
Thank you once again for your lovely feedback!
Best regards,
Ellie
Absolutely amazing experience with…
Absolutely amazing experience with Becky in your Leeds store. Perfect customer service, she went above and beyond to help me select the underwear that fitted me correctly and gave me lots of choice. I wasn’t felt rushed or obliged to buy anything.
I came away with 3 underwear sets and feeling absolutely elated !!
I will definitely be back and will recommend it to my niece.
Thank you so much Becky, you are a lovely lady !
July 11, 2024
Unprompted review
Reply from Pourmoi
Hi Keeley,
Thank you for sharing your experience with Becky in our Leeds store. I am happy to hear that she provided you with great customer service and helped you find the right underwear.
Your recommendation to your niece is greatly appreciated.
Best regards,
Ellie
Pour Moi x
Quality Goods but Very Poor Customer Service
Spent a large amount of money on Pour Moi bikinis which are excellent quality, however the administration for returns was diabolical. The staff would not resolve the returns themselves & expected me, the customer, to highlight their failings in not refunding what I was legitimately entitled to. It took hours of my time to sort it out & at no time did they apologise or offer any goodwill gesture. As a resukt of their poor handling & inefficiency, I shall not be buying from them again. Poor, poor customer service.
July 1, 2024
Unprompted review
Reply from Pourmoi
Hi,
Thank you for sharing your feedback. I am glad to hear that you appreciate the quality of our bikinis, but I'm very sorry about the difficulties you experienced with our returns process.
Unfortunately, sometimes things can be missed, and human error can happen. We did need clarity on what you needed refunding so we could process this for you. I can see you have now been refunded for everything you returned, and we apologise that an item was missed initially.
Thank you for bringing this to our attention.
Best regards,
Ellie
Pour Moi
Slow to refund
Update
After chasing via email had confirmation that the refund had been issued. They had no idea why this had not already been done so good job I chased it.
Slow to refund - had to chase.
Items posted back 19th June 2024, tracking reference shows delivered on 21st June. Now 4th July and no email from Pour Moi to say they have received and refunded.
Getting fed up of having to chase online refunds with a lot of sellers these days. Do they think we don't notice or something?
June 19, 2024
Unprompted review
Reply from Pourmoi
Hi Kate,
Thank you for your feedback. After looking into the tracking and speaking with Royal Mail, we discovered that your return, along with a bulk of our other returns, was mistakenly delivered to a different company. This caused a delay, and we had no visibility of these misdelivered parcels.
We apologise for any inconvenience this has caused and appreciate your patience. We're glad to hear your refund has now been processed.
Kind regards,
Ellie
Pour Moi
Worst customer service ever
I strongly advise anyone considering purchasing from pour moi to think twice.
I placed an order at 5:42 pm. Immediately after realising that the order had an old address saved in the system, I emailed the company at 5:48 pm, just six minutes later. I used both the contact email address and the "Contact Me" page on their website to update my address.
Their customer service hours are from 9 am to 5 pm, and despite my immediate attempts to correct the address, my parcel was shipped at 8:35 the next morning. At 9:03 am, I received an email essentially stating that the best course of action would be to drive an hour and a half out of my way to a property I haven't lived at for eight years, to try and retrieve the parcel from strangers - not just any old parcel but lingerie!
This is utterly ridiculous. I am really disgusted by their response. Mistakes happen, but this company clearly does not have the infrastructure to handle them. After numerous attempts to contact them via email and their website, they are now ignoring my messages.
I am hoping that PayPal will assist in canceling my £200+ order, as Pour Moi has been completely unhelpful. Save yourself the frustration and avoid this company at all costs.
July 2, 2024
Unprompted review
Reply from Pourmoi
Hi Lian,
Thank you for your feedback.
Our warehouse team works around the clock to get orders out quickly for our customers. Because of this, once an order is placed, it's processed and shipped rapidly, which can sometimes limit our ability to make changes.
We understand that mistakes can happen, and we strongly recommend double-checking your shipping address before finalising your order to avoid this issue. We ship to the address provided during checkout and rely on that information to ensure your order reaches you.
To help with future orders, please update your address details in your account. Additionally, once your order is out for delivery, you can use the tracking options to redirect the parcel to a local post office or an alternative address. You can adjust the delivery details through Royal Mail’s tracking options. This can help prevent the need to retrieve the parcel from an old address.
If your order does not reach you despite these steps, we will look into a resolution for you.
Thank you for your understanding and patience.
Kind regards,
Ellie
Customer Service Manager
Pour Moi
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