I ordered 3 items online and paid for them. I only received the confirmation of the order been sent, but never the message updating that the order was ready to be picked at Frederiksberg Center. When... See more
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Great experience shopping at Power with Taha! He was really helpful, gave amazing advise and helped us make the right choice. Also very friendly and polite. Highly recommend
Company replied
I had really great experience shopping at Power Fredriksberg. One of sales person named ‘TAHA’ was very kind, helpful and find the product we wanted. That’s why I will give 5 stars service for his... See more
Company replied
The delivery was really fast, and I got the product, which I ordered based on the product code, however on the website, another product's photo was uploaded which has slightly different features (eg.... See more
Company replied
Company details
Written by the company
POWER er stedet, hvor du kan købe elektronik, hvidevarer og de fedeste gadgets. Vores Prisrobot har tjekket priserne for dig, så du altid får en skarp pris - og så har vi altid samme lave pris i butik som på net. Så du kan handle, hvor du helst vil.
30 dages-testen
Ikke tilfreds med dit køb? Hos POWER har du fuld returret i hele 30 dage. Også selv om du har brugt din vare.
Vi bliver triste bare ved tanken om elektronik, der står og samler støv i et kælderrum. Derfor tilbyder vi, at du kan teste din nyindkøbte vare i 30 dage og returnere det, hvis det ikke lever op til dine forventninger. På den måde sikrer vi både glade kunder og elektronik, der rent faktisk bliver brugt.
Du skal blot levere varen retur uden skader og fuld funktionsdygtig og vise os kvitteringen. Ingen regler uden undtagelser, og her gælder returretten altså ikke digitale downloads, software, abonnementer, køkkendele, køkkener & specialbestillinger. Samt hvis emballagen er brudt på Apple iPad, Apple Watch, mobiltelefoner, film, spil og forbrugsvarer som batterier og blæk. Se mere på power.dk/kundefordele
Contact info
Falkoner Alle 21, 2000, Frederiksberg, Denmark
- 70338080
3.9
Great
3K reviews
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This company invites their customers to review, whether positive or negative
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Well played Power and high five for…
Well played Power and high five for making me laugh out loud. Great job 👏
December 28, 2024
Reply from POWER.dk - Frederiksberg
Hello Mazen,
Thank you for your fantastic review! 😊
We're thrilled to hear that we could make you laugh out loud and that you had such a positive experience with us. High five right back at you! 🙌👏
We look forward to welcoming you back soon – we're here to help anytime!
Have a fantastic day!
Best regards,
Louise
The customer service was very nice and…
The customer service was very nice and helped with the choose of the product I was looking for:)
December 14, 2024
Reply from POWER.dk - Frederiksberg
Hello Elga,
Thank you for your wonderful review! 😊
We're thrilled to hear that our customer service team was very nice and helped you choose the product you were looking for. Your feedback is greatly appreciated, and we're glad we could provide you with a positive experience at POWER! 🙂
We look forward to welcoming you back soon!
Wishing you a fantastic day! 🌟
Best regards,
Louise
Reply from POWER.dk - Frederiksberg
Hello Syed,
Thank you for your feedback.
I apologize for the poor service you experienced from our salesmen. This is certainly not the standard we aim to provide for our customers. We take your feedback very seriously and will address it internally with the management to improve our customer service.
We hope to welcome you back to POWER under better circumstances.
Best regards,
Louise
Reply from POWER.dk - Frederiksberg
Hej Qazi,
Thank you for your feedback!
I'm glad to hear that you're enjoying the Apple Watch Ultra 2 with the titanium chain. If you have any questions or need further assistance, feel free to reach out. We look forward to welcoming you back to POWER! 😊
Best regards,
Louise
I had a mixed experience at POWER.dk in…
I had a mixed experience at POWER.dk in Frederiksberg. While some staff were friendly and helpful, I encountered issues with a misleading phone subscription signup and unhelpful follow-up regarding a TV calibration service. Customer service has been slow to respond and address the problem. Overall, an average experience with room for improvement. 3 stars.
October 20, 2024
Unprompted review
Reply from POWER.dk - Frederiksberg
Hej
Jeg vil gerne tage et øjeblik til at udtrykke min oprigtige taknemmelighed for din ærlige feedback.
Din tid og dine tanker betyder virkelig meget for os. Det er gennem kunder som dig, der tager sig tid til at dele deres oplevelser, at vi virkelig kan forbedre os. Selvom vi er kede af at høre, at din seneste oplevelse ikke var perfekt, er vi taknemmelige for muligheden for at lære af den.
Din feedback er uvurderlig for os, og vi vil gøre alt for at forbedre os.
Venligst kontakt os på review@power.dk, hvis der er noget mere, du gerne vil dele, eller hvis der er yderligere du ønsker hjælp med.
Endnu engang, tak for din ærlighed og din støtte. Vi ser frem til at gøre din næste oplevelse med os til en mere positiv og mindeværdig en.
Venlig hilsen,
Mia/POWER
(NOT SO) Horrible experience
Horrible experience, first the promised delivery did not happen and i didn't even get a call to earn me, second I ordered a Samsung DU7105 but o was given instead a DU7100, at that point I didn't even return it because it would cost a lot just for the courier. Horrible experience, never again with Power.
REDACTED: "I got a call from POWER offering to refund 50% of the delivery costs, I think it is a responsible answer to the problem and I have emended my review"
November 27, 2024
Reply from POWER.dk - Frederiksberg
Hi Alessandro,
Thank you for your honest review. We're truly sorry to hear about your bad experience with us. This is not at all how we want our customers to experience their purchases at POWER.
It's really not okay that the delivery didn't happen as promised, and that you even received the wrong product on top of that. We completely understand your frustration!
We've informed the relevant store about your case, and they will dive into what went wrong. They're taking your feedback very seriously and will use it to improve our processes so we can avoid similar situations in the future.
Your feedback is super valuable to us, as it helps us to get better. We really hope you'll give us another chance in the future to show that we can deliver a much better experience!
Thanks for taking the time to share your thoughts with us.
Best regards,
Jacob/POWER
Reply from POWER.dk - Frederiksberg
Hej🤗️
Tak for din positive anmeldelse og de fine stjerner! 🌟
Det glæder mig at læse din anmeldelse! 🙌 Det er så dejligt at høre, du har haft en god oplevelse her hos POWER, og at du har taget dig tid til at dele din glæde med os ved at give os disse strålende stjerner 🌟🤩.
Vi sætter stor pris på din støtte og dine venlige ord. Det betyder meget for os at vide, at vores indsats blev værdsat🤗
Tak for at vælge Power!
Vi glæder os til at byde dig velkommen igen næste gang du besøger os eller handler online!
Ha en dejlig dag!
Med venlig hilsen,
Jacob/POWER
Skulle blot hente en klik and collect…
Skulle blot hente en klik and collect vare, men blev udsat for salgstale om køb af el abonnement , et råd om at i blot udlevere en pjece
November 21, 2024
Reply from POWER.dk - Frederiksberg
Hej Lina,
Tak for din anmeldelse og for at dele din oplevelse med os. Jeg beklager, at du blev udsat for en salgstale om el-abonnement, da du blot skulle hente en Click & Collect-vare.
Det er bestemt ikke vores hensigt at presse vores kunder unødvendigt.
Vi sætter stor pris på dit råd om at udlevere en pjece i stedet, og vi vil tage det til efterretning for at forbedre vores kundeserviceoplevelse. Din feedback hjælper os med at blive bedre.
Vi håber, at vi kan byde dig velkommen igen i POWER med en endnu bedre oplevelse næste gang.
Ha' en god dag!
Venlig hilsen,
Louise
Fast delivery
Fast delivery, clerk was a tad too pushy when trying to sell the insurance but that's the game
November 16, 2024
Reply from POWER.dk - Frederiksberg
Hej Sarah,
Thank you for your feedback!
I'm glad to hear that the delivery was fast. However, I apologize if the sales approach felt a bit too pushy regarding the insurance offer. We do strive to present valuable options to our customers, but it's important that it doesn't feel overwhelming.
Your feedback helps us to improve and ensure a more balanced approach in the future. Thank you for sharing your experience, and I hope to welcome you back to POWER with an even better experience next time!
Best regards,
Louise
I went to vesterport power store to buy…
I went to vesterport power store to buy Samsung tablet A9. They said they don't have but I can go to Frederiksberg store they have. I went there asked 2 guys they said they don't work for that section. One guy was dealing with tablets with another customer. I had to wait around 15 minutes and then he said they also do not have it in store, so I need to book it in advance. So I did. They I said I will pay cash and again around 8-10 minutes I was in line. Too much time consuming.
November 6, 2024
Reply from POWER.dk - Frederiksberg
Dear Zakia,
Thank you for your detailed feedback about your experience at our Vesterport and Frederiksberg stores. We're sorry to hear that your visit didn't meet our usual standards of customer service.
We regret the inconvenience you faced, including the misinformation about product availability and the long wait times. This is not the efficient experience we aim to provide.
Your feedback is valuable and will help us improve our inventory communication between stores and reduce wait times for our customers.
We hope that despite these challenges, you're satisfied with your Samsung tablet. We appreciate your patience and hope to provide you with a better shopping experience in the future.
Best regards,
Jacob/POWER
Excellent customer service at Power Frederiksberg
The whole process was simple and fast, whatever I ordered was what I received.
November 3, 2024
Reply from POWER.dk - Frederiksberg
Hi Ann!
Thank you for your feedback. I'm glad to hear that the entire process was simple and fast, and that you received exactly what you ordered. We strive to make the shopping experience as seamless as possible for our customers.
We look forward to serving you again in the future!
Best regards,
Christian 😊
Reply from POWER.dk - Frederiksberg
Hello 😊
Thank you for your review.
I'm glad to hear that you experienced good service with us. We appreciate your feedback and are happy to have provided you with a positive experience.
We look forward to welcoming you back again soon!
Best regards,
Fatma 🌟
I had really good experience
I had really good experience. All the employees were very helpful. Haidar guided me very well and made me very comfortable. Thank you so much
September 20, 2024
Unprompted review
Reply from POWER.dk - Frederiksberg
Hej🤗️
Jeg takker for din positive anmeldelse! 🙌
Det betyder meget for mig at vide, at din oplevelse her hos POWER har været god, og vi er taknemmelig for, at du har taget dig tid til at dele din glæde med os ved at give os disse fantastiske stjerner 🌟🤩. Vi sætter pris på alt feedback!
Tak fordi du valgte Power! Vi ser virkelig frem til at betjene dig igen i fremtiden, uanset om det er online på Power.dk eller i en af vores butikker 🤗 Og hvis der er noget, vi kunne have gjort for at gøre din oplevelse endnu bedre, vil vi meget gerne høre det, så vi kan stræbe efter at give dig en femstjernet oplevelse næste gang!
Med venlig hilsen,
Oliver/POWER
Terrible handling of warranty case
I bought a TV in 2023 October for 7.000 DKK including a 2.000 DKK calibration service which their salesperson pushed on me. The TV's screen got a pixel damage and as per Power's advice I contacted Samsung directly, who handled the claim very professionally, picked up the TV, fixed it, delivered it back. However since the screen is replaced, the calibration is gone and Power is not willing to re-do it, only sending me meaningless emails since May, saying they are forwarding my request to the store manager. Totally unprofessional, not recommended to shop here.
September 5, 2024
Reply from POWER.dk - Frederiksberg
Hi Gera,
Thank you for your review.
I'm sorry to hear about the issues you've experienced with your TV calibration. This is certainly not the experience we want for our customers, and I completely understand your frustration.
It's good to know that Samsung handled the repair professionally, but I apologize that we haven't followed up on the calibration as expected.
We have taken your feedback to the store, who will contact you about a solution
Thank you for your feedback
Best regards,
Oliver
Wait in line for too long
Bought the item online -pick up and collect- but had to wait about 30 min in line because there was only one employee to help 6 people.
August 6, 2024
Reply from POWER.dk - Frederiksberg
Dear Camilla,
Thank you for your feedback. We apologise for the inconvenience you experienced with our pick-up and collect service. We understand how frustrating it can be to wait in line for an extended period.
We are sorry to hear about the long wait time and the lack of staff to assist you and other customers promptly. This is not the standard of service we aim to provide. We will review our staffing and processes to ensure a smoother and faster pick-up experience in the future.
We wish you a great day!
Best regards,
Astrid/POWER
Great Customer Service
I had the best experience purchasing a phone, subscription, and accessories. All of which I would have purchased if Morten wasn’t so helpful and kind.
August 1, 2024
Unprompted review
Reply from POWER.dk - Frederiksberg
Hej😍️
Tak for din positive anmeldelse og de fine stjerner! 🌟
Det glæder mig at læse din anmeldelse! 🙌 Det er så dejligt at høre, du har haft en god oplevelse her hos POWER, og at du har taget dig tid til at dele din glæde med os ved at give os disse strålende stjerner 🌟🤩.
Vi sætter stor pris på din støtte og dine venlige ord. Det betyder meget for os at vide, at vores indsats blev værdsat🤗
Tak for at vælge Power!
Vi glæder os til at byde dig velkommen igen næste gang du besøger os eller handler online!
Ha en dejlig dag!
Med venlig hilsen,
Mia/POWER
The best one mobille shop
July 12, 2024
Reply from POWER.dk - Frederiksberg
Hej😍️
Tak for din positive anmeldelse og de fine stjerner! 🌟
Det glæder mig at læse din anmeldelse! 🙌 Det er så dejligt at høre, du har haft en god oplevelse her hos POWER, og at du har taget dig tid til at dele din glæde med os ved at give os disse strålende stjerner 🌟🤩.
Vi sætter stor pris på din støtte og dine venlige ord. Det betyder meget for os at vide, at vores indsats blev værdsat🤗
Tak for at vælge Power!
Vi glæder os til at byde dig velkommen igen næste gang du besøger os eller handler online!
Ha en dejlig dag!
Med venlig hilsen,
Isabella/POWER
So much better than Elgiganten
July 12, 2024
Reply from POWER.dk - Frederiksberg
Hej🤗️
Jeg vil gerne tage et øjeblik til at udtrykke min oprigtige taknemmelighed for din ærlige feedback.
Din tid og dine tanker betyder virkelig meget for os. Det er gennem kunder som dig, der tager sig tid til at dele deres oplevelser, at vi virkelig kan forbedre os. Selvom vi er kede af at høre, at din seneste oplevelse ikke var perfekt, er vi taknemmelige for muligheden for at lære af den.
Din feedback er uvurderlig for os, og vi vil gøre alt for at forbedre os.
Venligst kontakt os på review@power.dk, hvis der er noget mere, du gerne vil dele, eller hvis der er yderligere du ønsker hjælp med.
Endnu engang, tak for din ærlighed og din støtte. Vi ser frem til at gøre din næste oplevelse med os til en mere positiv og mindeværdig en.
Venlig hilsen,
Oliver/POWER
Reply from POWER.dk - Frederiksberg
Hej😎️
Tusind tak for din positive feedback og de flotte stjerner! 🌟Det var virkelig en fornøjelse at læse om din gode oplevelser hos os.
Det er kunder som dig, der gør vores arbejde så meningsfyldt og givende. Ved at dele dine oplevelser hjælper du ikke kun os med at vokse, men du inspirerer os også til at stræbe efter endnu bedre service hver dag. 🤗. 🙌 Jeg er glad for, at du havde en god oplevelse hos POWER, og at du tog dig tid til at dele din glæde ved at give os disse fantastiske stjerner 🌟🤩.
Dine ord er ikke bare et kærkomment skulderklap; de er brændstof for vores passion og dedikation til at give den bedste service muligt. 🤗
Tak for at vælge POWER! Vi kan slet ikke vente med at se dig igen, enten i vores butik eller online, og fortsætte med at gøre din oplevelse hos POWER fantastisk.
Ha' en skøn dag!
Venlig hilsen,
Mia/POWER
Reply from POWER.dk - Frederiksberg
Hej😍️
Tusind tak for din positive feedback og de flotte stjerner! 🌟Det var virkelig en fornøjelse at læse om din gode oplevelser hos os.
Det er kunder som dig, der gør vores arbejde så meningsfyldt og givende. Ved at dele dine oplevelser hjælper du ikke kun os med at vokse, men du inspirerer os også til at stræbe efter endnu bedre service hver dag. 🤗. 🙌 Jeg er glad for, at du havde en god oplevelse hos POWER, og at du tog dig tid til at dele din glæde ved at give os disse fantastiske stjerner 🌟🤩.
Dine ord er ikke bare et kærkomment skulderklap; de er brændstof for vores passion og dedikation til at give den bedste service muligt. 🤗
Tak for at vælge POWER! Vi kan slet ikke vente med at se dig igen, enten i vores butik eller online, og fortsætte med at gøre din oplevelse hos POWER fantastisk.
Ha' en skøn dag!
Venlig hilsen,
Isabella/POWER
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