I have bought an LG TV today. Redha was amazing at giving the service. His thorough product knowledge and willingness to adapt to my requirements both in technology as well as financially, I truly ap... See more
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Very professional, personlig, patient service with Martin! It was amazing with the OK connection and advantages. I had no idea about OK other than benzin discount! Telmore too. Martin explained it al... See more
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The delivery was really fast, and I got the product, which I ordered based on the product code, however on the website, another product's photo was uploaded which has slightly different features (eg.... See more
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William at power Frederiksberg centre helped me with my laptop purchase and stopped me right before I made a bad buy, he recommended a pc that suited me and my needs. Very happy for his quick servi... See more
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Company details
Written by the company
POWER er stedet, hvor du kan købe elektronik, hvidevarer og de fedeste gadgets. Vores Prisrobot har tjekket priserne for dig, så du altid får en skarp pris - og så har vi altid samme lave pris i butik som på net. Så du kan handle, hvor du helst vil.
30 dages-testen
Ikke tilfreds med dit køb? Hos POWER har du fuld returret i hele 30 dage. Også selv om du har brugt din vare.
Vi bliver triste bare ved tanken om elektronik, der står og samler støv i et kælderrum. Derfor tilbyder vi, at du kan teste din nyindkøbte vare i 30 dage og returnere det, hvis det ikke lever op til dine forventninger. På den måde sikrer vi både glade kunder og elektronik, der rent faktisk bliver brugt.
Du skal blot levere varen retur uden skader og fuld funktionsdygtig og vise os kvitteringen. Ingen regler uden undtagelser, og her gælder returretten altså ikke digitale downloads, software, abonnementer, køkkendele, køkkener & specialbestillinger. Samt hvis emballagen er brudt på Apple iPad, Apple Watch, mobiltelefoner, film, spil og forbrugsvarer som batterier og blæk. Se mere på power.dk/kundefordele
Contact info
Falkoner Alle 21, 2000, Frederiksberg, Denmark
- 70338080
3.9
Great
3K reviews
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Great experience with Salesperson
March 24, 2025
Reply from POWER.dk - Frederiksberg
Din anmeldelse gør os meget stolte over det arbejde, vi udfører hver dag. Tak fordi du tog dig tid til at dele din oplevelse med os!
De bedste hilsner Andreas / POWER
Jes it was Nice and cheep product and I…
Jes it was Nice and cheep product and I want to buy 65 or 75 inch tv so what do you advice me
March 6, 2025
Reply from POWER.dk - Frederiksberg
Hej
Stor tak for din anmeldelse og for den fine perlerække af ⭐⭐⭐⭐⭐ dem 🧡 vi!
I POWER lever vi af glade og tilfredse kunder, hvorfor det spreder ekstra smil og glæde at læse om din tilfredshed med dette POWERkøb!
Vi glæder os til at kunne fortsætte denne positive stime & ønsker dig en dejlig dag! 🤞😊
De bedste hilsner
Mark/POWER
Quick and good
February 11, 2025
Reply from POWER.dk - Frederiksberg
Hi Mariusz 😊
Thank you for your review.
I'm glad to hear that you had a quick and good experience! We truly appreciate your feedback and look forward to serving you again in the future.
Best regards,
Christian
Bought a phone more than 2 weeks ago
Bought a phone more than 2 weeks ago. Go promised to pick up a store in Frederiksberg 3/4 days. Phone never came. Came to the store a few days ago, after a very bad and dismissed service got told to come to the store today. I'm here, phone is not. I Am told to go by myself if I want today, otherwise I have to wait for a minimum of 10 DAYS!!!
I got then told by your vendor: "The phone is there in Herlev, if I want I have o go and catch myself. Don't bother call customer service, They will tell you the same and not help you."
What kind of service is that, Power? Is it because the phone is cheap? It was a birthday gift to a teenager. I'm appalled, literally appalled!!!
January 24, 2025
Unprompted review
Reply from POWER.dk - Frederiksberg
Hi Karen,
Thank you for your review.
I'm truly sorry to hear about your experience with the phone purchase and the subsequent service at our Frederiksberg store. This is certainly not the level of service we aim to provide, and I understand how frustrating and disappointing this situation must be, especially when it involves a birthday gift.
It's important to us that our customers feel valued and receive the assistance they need. The communication you received regarding picking up the phone yourself is not acceptable, and I apologize for any inconvenience this has caused.
Your feedback is invaluable as it helps us improve our processes. We will take your comments seriously and work on ensuring better communication and support in similar situations moving forward.
Thank you for bringing this to our attention.
Best regards,
Jacob / POWER
_______________________________________________
Opdateret d. 10-02-2025
i Karen,
Thank you for your patience and understanding.
I'm glad to hear that the issue with your phone has been resolved after your visit. We truly appreciate you giving us the opportunity to address the situation, and I hope everything is now in order.
Thank you once again for bringing this matter to our attention.
Best regards,
Jacob / POWER
Very nice man who help me choice some…
Very nice man who help me choice some things.
January 16, 2025
Reply from POWER.dk - Frederiksberg
Hello Joanna,
Thank you for your review!
It's wonderful to hear that you had a very nice man assist you in choosing some things. We truly appreciate your positive words and are glad we could provide you with a pleasant experience 😊
We look forward to welcoming you back to POWER soon.
Wishing you a fantastic day!
Best regards,
Louise
Good items with fast shipping!!!
January 7, 2025
Reply from POWER.dk - Frederiksberg
Hej🤗️
Tak for din positive anmeldelse og de fine stjerner! 🌟
Det glæder mig at læse din anmeldelse! 🙌 Det er så dejligt at høre, du har haft en god oplevelse her hos POWER, og at du har taget dig tid til at dele din glæde med os ved at give os disse strålende stjerner 🌟🤩.
Vi sætter stor pris på din støtte og dine venlige ord. Det betyder meget for os at vide, at vores indsats blev værdsat🤗
Tak for at vælge Power!
Vi glæder os til at byde dig velkommen igen næste gang du besøger os eller handler online!
Ha en dejlig dag!
Med venlig hilsen,
Zaneb/POWER
Super service
January 5, 2025
Reply from POWER.dk - Frederiksberg
Hej Adrian!
Tusinde tak for din anmeldelse og for, at du deler din gode POWERoplevelse med os & andre!
I POWER elsker vi glade og tilfredse kunder, hvorfor det spreder ekstra smil at læse, at det lykkes!
Vi ser frem til at byde dig velkommen igen i fremtiden! 🤞😊
Du ønskes en dejlig dag!
De bedste hilsner,
Astrid/POWER
Attempted to order an e-reader and case…
Attempted to order an e-reader and case through the website. Website would not allow me to select delivery for both items. Had to pay delivery on the e-reader and went instore to get the case that said it was in stock.
Went instore, they couldn’t find it, said it was possibly stolen or lost. Without any suggestions of workarounds so I left.
I returned later in the day to ask if I was to click and collect now, what would happen. Was told I would eventually get a refund.
No suggestions from the staff about what to do. I then asked them if they could order to the store. I found it laughable I paid .01 extra to to have it delivered between stores but whatever, I’ve come this far.
In summary - 3 trips to the store and one to the package point to sort a purchase that should have been online only.
The website customer service is also terrible and they seemingly don’t understand the difference between and ereader and a case/cover.
Update: Upon going instore to pickup my order, asked the counter, was directed to another desk, had to interrupt 2 employees chatting about their weekend. One took my order details, checked the system, then told me to speak to someone at another desk. Walked down to the other desk by the tv’s, same thing - looked it up and directed me to another desk. Head to the Phone area where I presented my order details, only for the employee to then head back to the main counter to check the stock room for my order. Why this took 4 interactions with staff is beyond belief. Terrible customer experience, seems typical of the Frederiksberg store based on the quantity of poor reviews already.
They always have plenty of staff around, they just seem to be very good at actively ignoring customers and providing subpar customer service.
Update 2) received a call to apologise for the service - offered for me to come in to receive compensation for the poor service. Score updated accordingly. Adam was very helpful.
January 8, 2025
Reply from POWER.dk - Frederiksberg
Hi Adam,
We are truly sorry to hear about your experience, and we understand your frustration. This is not the level of service we aim to deliver at POWER.
We have noted your feedback and will pass it on to the store's management. They will be asked to review the situation and follow up with you as soon as possible to find a resolution.
We sincerely apologize for the inconvenience caused and hope to welcome you back to POWER again in the future under better circumstances.
_______________________________________________________
Update 20-01-2025
Hi Adam,
We’re glad to hear that you’ve been in touch with the store and that a satisfactory solution has been found. It means a lot to us that we could help turn the situation around and provide a better experience for you.
We truly appreciate your patience throughout the process and look forward to welcoming you back to POWER in the future. If there’s anything else we can assist you with, don’t hesitate to let us know.
Wishing you a great day!
Best regards,
Lucas/POWER
We got great help from Bilal regarding…
We got great help from Bilal regarding the purchase of our TV - great guy 👍🏽👍🏽
December 28, 2024
Unprompted review
Reply from POWER.dk - Frederiksberg
Hello Yasemin,
Thank you for your wonderful review! 😊
We're thrilled to hear that you received great help from Bilal regarding your TV purchase. He's indeed a great guy, and we're lucky to have him on our team! 👍🏽👍🏽
We look forward to welcoming you back soon – we're here to help anytime!
Have a fantastic day!
Best regards,
Louise
Kanon god service- god rådgivning om…
Kanon god service- god rådgivning om produkter og mulige rabatordninger. Value for Money- thanks Bilal Kazmi
December 28, 2024
Unprompted review
Reply from POWER.dk - Frederiksberg
Hej Irfan,
Tak for din fantastiske anmeldelse! 😊
Det er dejligt at høre, at du oplevede kanon god service og fik god rådgivning om produkter og mulige rabatordninger. Vi elsker, når vores medarbejdere som Bilal Kazmi kan give vores kunder en god oplevelse. 🙌
Vi glæder os til dit næste besøg – vi står klar til at hjælpe igen.
Hav en skøn dag!
Venlig hilsen,
Louise
Well played Power and high five for…
Well played Power and high five for making me laugh out loud. Great job 👏
December 28, 2024
Reply from POWER.dk - Frederiksberg
Hello Mazen,
Thank you for your fantastic review! 😊
We're thrilled to hear that we could make you laugh out loud and that you had such a positive experience with us. High five right back at you! 🙌👏
We look forward to welcoming you back soon – we're here to help anytime!
Have a fantastic day!
Best regards,
Louise
The customer service was very nice and…
The customer service was very nice and helped with the choose of the product I was looking for:)
December 14, 2024
Reply from POWER.dk - Frederiksberg
Hello Elga,
Thank you for your wonderful review! 😊
We're thrilled to hear that our customer service team was very nice and helped you choose the product you were looking for. Your feedback is greatly appreciated, and we're glad we could provide you with a positive experience at POWER! 🙂
We look forward to welcoming you back soon!
Wishing you a fantastic day! 🌟
Best regards,
Louise
Reply from POWER.dk - Frederiksberg
Hello Syed,
Thank you for your feedback.
I apologize for the poor service you experienced from our salesmen. This is certainly not the standard we aim to provide for our customers. We take your feedback very seriously and will address it internally with the management to improve our customer service.
We hope to welcome you back to POWER under better circumstances.
Best regards,
Louise
Reply from POWER.dk - Frederiksberg
Hej Qazi,
Thank you for your feedback!
I'm glad to hear that you're enjoying the Apple Watch Ultra 2 with the titanium chain. If you have any questions or need further assistance, feel free to reach out. We look forward to welcoming you back to POWER! 😊
Best regards,
Louise
I had a mixed experience at POWER.dk in…
I had a mixed experience at POWER.dk in Frederiksberg. While some staff were friendly and helpful, I encountered issues with a misleading phone subscription signup and unhelpful follow-up regarding a TV calibration service. Customer service has been slow to respond and address the problem. Overall, an average experience with room for improvement. 3 stars.
October 20, 2024
Unprompted review
Reply from POWER.dk - Frederiksberg
Hej
Jeg vil gerne tage et øjeblik til at udtrykke min oprigtige taknemmelighed for din ærlige feedback.
Din tid og dine tanker betyder virkelig meget for os. Det er gennem kunder som dig, der tager sig tid til at dele deres oplevelser, at vi virkelig kan forbedre os. Selvom vi er kede af at høre, at din seneste oplevelse ikke var perfekt, er vi taknemmelige for muligheden for at lære af den.
Din feedback er uvurderlig for os, og vi vil gøre alt for at forbedre os.
Venligst kontakt os på review@power.dk, hvis der er noget mere, du gerne vil dele, eller hvis der er yderligere du ønsker hjælp med.
Endnu engang, tak for din ærlighed og din støtte. Vi ser frem til at gøre din næste oplevelse med os til en mere positiv og mindeværdig en.
Venlig hilsen,
Mia/POWER
(NOT SO) Horrible experience
Horrible experience, first the promised delivery did not happen and i didn't even get a call to earn me, second I ordered a Samsung DU7105 but o was given instead a DU7100, at that point I didn't even return it because it would cost a lot just for the courier. Horrible experience, never again with Power.
REDACTED: "I got a call from POWER offering to refund 50% of the delivery costs, I think it is a responsible answer to the problem and I have emended my review"
November 27, 2024
Reply from POWER.dk - Frederiksberg
Hi Alessandro,
Thank you for your honest review. We're truly sorry to hear about your bad experience with us. This is not at all how we want our customers to experience their purchases at POWER.
It's really not okay that the delivery didn't happen as promised, and that you even received the wrong product on top of that. We completely understand your frustration!
We've informed the relevant store about your case, and they will dive into what went wrong. They're taking your feedback very seriously and will use it to improve our processes so we can avoid similar situations in the future.
Your feedback is super valuable to us, as it helps us to get better. We really hope you'll give us another chance in the future to show that we can deliver a much better experience!
Thanks for taking the time to share your thoughts with us.
Best regards,
Jacob/POWER
Reply from POWER.dk - Frederiksberg
Hej🤗️
Tak for din positive anmeldelse og de fine stjerner! 🌟
Det glæder mig at læse din anmeldelse! 🙌 Det er så dejligt at høre, du har haft en god oplevelse her hos POWER, og at du har taget dig tid til at dele din glæde med os ved at give os disse strålende stjerner 🌟🤩.
Vi sætter stor pris på din støtte og dine venlige ord. Det betyder meget for os at vide, at vores indsats blev værdsat🤗
Tak for at vælge Power!
Vi glæder os til at byde dig velkommen igen næste gang du besøger os eller handler online!
Ha en dejlig dag!
Med venlig hilsen,
Jacob/POWER
Skulle blot hente en klik and collect…
Skulle blot hente en klik and collect vare, men blev udsat for salgstale om køb af el abonnement , et råd om at i blot udlevere en pjece
November 21, 2024
Reply from POWER.dk - Frederiksberg
Hej Lina,
Tak for din anmeldelse og for at dele din oplevelse med os. Jeg beklager, at du blev udsat for en salgstale om el-abonnement, da du blot skulle hente en Click & Collect-vare.
Det er bestemt ikke vores hensigt at presse vores kunder unødvendigt.
Vi sætter stor pris på dit råd om at udlevere en pjece i stedet, og vi vil tage det til efterretning for at forbedre vores kundeserviceoplevelse. Din feedback hjælper os med at blive bedre.
Vi håber, at vi kan byde dig velkommen igen i POWER med en endnu bedre oplevelse næste gang.
Ha' en god dag!
Venlig hilsen,
Louise
Fast delivery
Fast delivery, clerk was a tad too pushy when trying to sell the insurance but that's the game
November 16, 2024
Reply from POWER.dk - Frederiksberg
Hej Sarah,
Thank you for your feedback!
I'm glad to hear that the delivery was fast. However, I apologize if the sales approach felt a bit too pushy regarding the insurance offer. We do strive to present valuable options to our customers, but it's important that it doesn't feel overwhelming.
Your feedback helps us to improve and ensure a more balanced approach in the future. Thank you for sharing your experience, and I hope to welcome you back to POWER with an even better experience next time!
Best regards,
Louise
I went to vesterport power store to buy…
I went to vesterport power store to buy Samsung tablet A9. They said they don't have but I can go to Frederiksberg store they have. I went there asked 2 guys they said they don't work for that section. One guy was dealing with tablets with another customer. I had to wait around 15 minutes and then he said they also do not have it in store, so I need to book it in advance. So I did. They I said I will pay cash and again around 8-10 minutes I was in line. Too much time consuming.
November 6, 2024
Reply from POWER.dk - Frederiksberg
Dear Zakia,
Thank you for your detailed feedback about your experience at our Vesterport and Frederiksberg stores. We're sorry to hear that your visit didn't meet our usual standards of customer service.
We regret the inconvenience you faced, including the misinformation about product availability and the long wait times. This is not the efficient experience we aim to provide.
Your feedback is valuable and will help us improve our inventory communication between stores and reduce wait times for our customers.
We hope that despite these challenges, you're satisfied with your Samsung tablet. We appreciate your patience and hope to provide you with a better shopping experience in the future.
Best regards,
Jacob/POWER
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