I ordered 3 items online and paid for them. I only received the confirmation of the order been sent, but never the message updating that the order was ready to be picked at Frederiksberg Center. When... See more
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Great experience shopping at Power with Taha! He was really helpful, gave amazing advise and helped us make the right choice. Also very friendly and polite. Highly recommend
Company replied
I had really great experience shopping at Power Fredriksberg. One of sales person named ‘TAHA’ was very kind, helpful and find the product we wanted. That’s why I will give 5 stars service for his... See more
Company replied
The delivery was really fast, and I got the product, which I ordered based on the product code, however on the website, another product's photo was uploaded which has slightly different features (eg.... See more
Company replied
Company details
Written by the company
POWER er stedet, hvor du kan købe elektronik, hvidevarer og de fedeste gadgets. Vores Prisrobot har tjekket priserne for dig, så du altid får en skarp pris - og så har vi altid samme lave pris i butik som på net. Så du kan handle, hvor du helst vil.
30 dages-testen
Ikke tilfreds med dit køb? Hos POWER har du fuld returret i hele 30 dage. Også selv om du har brugt din vare.
Vi bliver triste bare ved tanken om elektronik, der står og samler støv i et kælderrum. Derfor tilbyder vi, at du kan teste din nyindkøbte vare i 30 dage og returnere det, hvis det ikke lever op til dine forventninger. På den måde sikrer vi både glade kunder og elektronik, der rent faktisk bliver brugt.
Du skal blot levere varen retur uden skader og fuld funktionsdygtig og vise os kvitteringen. Ingen regler uden undtagelser, og her gælder returretten altså ikke digitale downloads, software, abonnementer, køkkendele, køkkener & specialbestillinger. Samt hvis emballagen er brudt på Apple iPad, Apple Watch, mobiltelefoner, film, spil og forbrugsvarer som batterier og blæk. Se mere på power.dk/kundefordele
Contact info
Falkoner Alle 21, 2000, Frederiksberg, Denmark
- 70338080
3.9
Great
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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The pre ordered product wasn’t ready on…
The pre ordered product wasn’t ready on the day stated but you still sold the same product to customers who haven’t pre ordered
June 5, 2025
Disaster
You (Power , Frederiksberg center) deleted all my files from my laptop without my permission when all I wanted was a replacement mouse (m330). And then you charged me for deleting my files. REFUND ME THE MONEY YOU TOOK FROM ME FOR DESTROYING MY FILES. The staff at your Frederiksberg outlet know the full story. Disgraceful service. Never again!
My mobile number is
51154584
If you want the full sorry story. The only helpful person was Idris in the Frederiksberg Centre store
January 7, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Poor service
Poor service. Nobody will assists you if you have a question. When you order online and ready to pick up, I have to wait more than 30 mins. because they have to find the item in the storage area :-(
May 26, 2025
Reply from POWER.dk - Frederiksberg
Hi
Thank you for your review – and we're truly sorry to hear about your frustrating experience.
It's certainly not the level of service we aim to provide when no one is available to assist you with questions, and having to wait more than 30 minutes for a pre-ordered item is unacceptable. Click & Collect should be quick and convenient, and we understand how disappointing it is when that expectation is not met.
We appreciate your feedback and will share it with the relevant team to help us improve the pickup process and ensure better customer support moving forward.
Wishing you a much better experience next time.
Best regards
Astrid/POWER
Reply from POWER.dk - Frederiksberg
Hej!
Tusinde tak for din anmeldelse og for, at du deler din gode POWERoplevelse med os & andre!
I POWER elsker vi glade og tilfredse kunder, hvorfor det spreder ekstra smil at læse, at det lykkes!
Vi ser frem til at byde dig velkommen igen i fremtiden! 🤞😊
Du ønskes en dejlig dag!
De bedste hilsner,
Astrid/POWER
Reply from POWER.dk - Frederiksberg
Hi Vincent,
Thank you for your review – and for letting us know.
We’re really sorry to hear that you didn’t receive your Samsung phone. That’s absolutely not the experience we want our customers to have, and we understand how frustrating this must be.
Although I can’t check your order directly here, your feedback will be passed on internally so we can work on improving our process and communication.
You deserve better – and we’re truly sorry this has happened.
Wishing you a better day ahead.
Best regards,
Astrid/POWER
Perfect
All good: online shopping and store delivery. The products were as specified and in perfect condition.
May 2, 2025
Reply from POWER.dk - Frederiksberg
Vi er yderst taknemmelige for, at du valgte os, og at du havde en god oplevelse. Tak fordi du delte din erfaring – vi ser frem til mange flere positive oplevelser fremover!
De bedste hilsner,
Andreas / POWER
Nice people and diversity of products
Nice people and diversity of products, plus reasonable price
May 3, 2025
Reply from POWER.dk - Frederiksberg
Vi er ovenud begejstrede for at modtage din anmeldelse! Din tilfredshed er vores største belønning, og vi glæder os til at betjene dig igen i fremtiden.
De bedste hilsner,
Andreas / POWER
Great service from Azaan
May 2, 2025
Unprompted review
Reply from POWER.dk - Frederiksberg
Tak fordi du tog dig tid til at anmelde os! Vi er glade for at høre, at du er tilfreds med vores service og produkter. Vi ser frem til at fortsætte med at give dig enestående oplevelser.
De bedste hilsner,
Andreas / POWER
Reply from POWER.dk - Frederiksberg
Tak fordi du tog dig tid til at anmelde os! Vi er glade for at høre, at du er tilfreds med vores service og produkter. Vi ser frem til at fortsætte med at give dig enestående oplevelser.
De bedste hilsner,
Andreas / POWER
Stod i Kø til kassen for at betale for…
Stod i Kø til kassen for at betale for mine varer i over 30min trods vi kun stod 5 i kø. Ualmindelig langsom service.
April 22, 2025
Unprompted review
Reply from POWER.dk - Frederiksberg
Hej Mads,
Tak for din anmeldelse.
Jeg er ked af at høre om den lange ventetid, du oplevede ved kassen. Det er bestemt ikke den service, vi stræber efter at levere, og jeg beklager mange gange de gener, det har medført.
Jeg vil tage din feedback videre, så vi kan se på, hvordan vi kan forbedre vores køhåndtering og sikre en hurtigere og mere smidig oplevelse for vores kunder.
Tak for at dele din oplevelse med os. Det hjælper os med at blive bedre.
Venlige hilsner,
Jacob / POWER
Great experience with Salesperson
March 24, 2025
Reply from POWER.dk - Frederiksberg
Din anmeldelse gør os meget stolte over det arbejde, vi udfører hver dag. Tak fordi du tog dig tid til at dele din oplevelse med os!
De bedste hilsner Andreas / POWER
Jes it was Nice and cheep product and I…
Jes it was Nice and cheep product and I want to buy 65 or 75 inch tv so what do you advice me
March 6, 2025
Reply from POWER.dk - Frederiksberg
Hej
Stor tak for din anmeldelse og for den fine perlerække af ⭐⭐⭐⭐⭐ dem 🧡 vi!
I POWER lever vi af glade og tilfredse kunder, hvorfor det spreder ekstra smil og glæde at læse om din tilfredshed med dette POWERkøb!
Vi glæder os til at kunne fortsætte denne positive stime & ønsker dig en dejlig dag! 🤞😊
De bedste hilsner
Mark/POWER
Quick and good
February 11, 2025
Reply from POWER.dk - Frederiksberg
Hi Mariusz 😊
Thank you for your review.
I'm glad to hear that you had a quick and good experience! We truly appreciate your feedback and look forward to serving you again in the future.
Best regards,
Christian
Bought a phone more than 2 weeks ago
Bought a phone more than 2 weeks ago. Go promised to pick up a store in Frederiksberg 3/4 days. Phone never came. Came to the store a few days ago, after a very bad and dismissed service got told to come to the store today. I'm here, phone is not. I Am told to go by myself if I want today, otherwise I have to wait for a minimum of 10 DAYS!!!
I got then told by your vendor: "The phone is there in Herlev, if I want I have o go and catch myself. Don't bother call customer service, They will tell you the same and not help you."
What kind of service is that, Power? Is it because the phone is cheap? It was a birthday gift to a teenager. I'm appalled, literally appalled!!!
January 24, 2025
Unprompted review
Reply from POWER.dk - Frederiksberg
Hi Karen,
Thank you for your review.
I'm truly sorry to hear about your experience with the phone purchase and the subsequent service at our Frederiksberg store. This is certainly not the level of service we aim to provide, and I understand how frustrating and disappointing this situation must be, especially when it involves a birthday gift.
It's important to us that our customers feel valued and receive the assistance they need. The communication you received regarding picking up the phone yourself is not acceptable, and I apologize for any inconvenience this has caused.
Your feedback is invaluable as it helps us improve our processes. We will take your comments seriously and work on ensuring better communication and support in similar situations moving forward.
Thank you for bringing this to our attention.
Best regards,
Jacob / POWER
_______________________________________________
Opdateret d. 10-02-2025
i Karen,
Thank you for your patience and understanding.
I'm glad to hear that the issue with your phone has been resolved after your visit. We truly appreciate you giving us the opportunity to address the situation, and I hope everything is now in order.
Thank you once again for bringing this matter to our attention.
Best regards,
Jacob / POWER
Very nice man who help me choice some…
Very nice man who help me choice some things.
January 16, 2025
Reply from POWER.dk - Frederiksberg
Hello Joanna,
Thank you for your review!
It's wonderful to hear that you had a very nice man assist you in choosing some things. We truly appreciate your positive words and are glad we could provide you with a pleasant experience 😊
We look forward to welcoming you back to POWER soon.
Wishing you a fantastic day!
Best regards,
Louise
Good items with fast shipping!!!
January 7, 2025
Reply from POWER.dk - Frederiksberg
Hej🤗️
Tak for din positive anmeldelse og de fine stjerner! 🌟
Det glæder mig at læse din anmeldelse! 🙌 Det er så dejligt at høre, du har haft en god oplevelse her hos POWER, og at du har taget dig tid til at dele din glæde med os ved at give os disse strålende stjerner 🌟🤩.
Vi sætter stor pris på din støtte og dine venlige ord. Det betyder meget for os at vide, at vores indsats blev værdsat🤗
Tak for at vælge Power!
Vi glæder os til at byde dig velkommen igen næste gang du besøger os eller handler online!
Ha en dejlig dag!
Med venlig hilsen,
Zaneb/POWER
Super service
January 5, 2025
Reply from POWER.dk - Frederiksberg
Hej Adrian!
Tusinde tak for din anmeldelse og for, at du deler din gode POWERoplevelse med os & andre!
I POWER elsker vi glade og tilfredse kunder, hvorfor det spreder ekstra smil at læse, at det lykkes!
Vi ser frem til at byde dig velkommen igen i fremtiden! 🤞😊
Du ønskes en dejlig dag!
De bedste hilsner,
Astrid/POWER
Attempted to order an e-reader and case…
Attempted to order an e-reader and case through the website. Website would not allow me to select delivery for both items. Had to pay delivery on the e-reader and went instore to get the case that said it was in stock.
Went instore, they couldn’t find it, said it was possibly stolen or lost. Without any suggestions of workarounds so I left.
I returned later in the day to ask if I was to click and collect now, what would happen. Was told I would eventually get a refund.
No suggestions from the staff about what to do. I then asked them if they could order to the store. I found it laughable I paid .01 extra to to have it delivered between stores but whatever, I’ve come this far.
In summary - 3 trips to the store and one to the package point to sort a purchase that should have been online only.
The website customer service is also terrible and they seemingly don’t understand the difference between and ereader and a case/cover.
Update: Upon going instore to pickup my order, asked the counter, was directed to another desk, had to interrupt 2 employees chatting about their weekend. One took my order details, checked the system, then told me to speak to someone at another desk. Walked down to the other desk by the tv’s, same thing - looked it up and directed me to another desk. Head to the Phone area where I presented my order details, only for the employee to then head back to the main counter to check the stock room for my order. Why this took 4 interactions with staff is beyond belief. Terrible customer experience, seems typical of the Frederiksberg store based on the quantity of poor reviews already.
They always have plenty of staff around, they just seem to be very good at actively ignoring customers and providing subpar customer service.
Update 2) received a call to apologise for the service - offered for me to come in to receive compensation for the poor service. Score updated accordingly. Adam was very helpful.
January 8, 2025
Reply from POWER.dk - Frederiksberg
Hi Adam,
We are truly sorry to hear about your experience, and we understand your frustration. This is not the level of service we aim to deliver at POWER.
We have noted your feedback and will pass it on to the store's management. They will be asked to review the situation and follow up with you as soon as possible to find a resolution.
We sincerely apologize for the inconvenience caused and hope to welcome you back to POWER again in the future under better circumstances.
_______________________________________________________
Update 20-01-2025
Hi Adam,
We’re glad to hear that you’ve been in touch with the store and that a satisfactory solution has been found. It means a lot to us that we could help turn the situation around and provide a better experience for you.
We truly appreciate your patience throughout the process and look forward to welcoming you back to POWER in the future. If there’s anything else we can assist you with, don’t hesitate to let us know.
Wishing you a great day!
Best regards,
Lucas/POWER
We got great help from Bilal regarding…
We got great help from Bilal regarding the purchase of our TV - great guy 👍🏽👍🏽
December 28, 2024
Unprompted review
Reply from POWER.dk - Frederiksberg
Hello Yasemin,
Thank you for your wonderful review! 😊
We're thrilled to hear that you received great help from Bilal regarding your TV purchase. He's indeed a great guy, and we're lucky to have him on our team! 👍🏽👍🏽
We look forward to welcoming you back soon – we're here to help anytime!
Have a fantastic day!
Best regards,
Louise
Kanon god service- god rådgivning om…
Kanon god service- god rådgivning om produkter og mulige rabatordninger. Value for Money- thanks Bilal Kazmi
December 28, 2024
Unprompted review
Reply from POWER.dk - Frederiksberg
Hej Irfan,
Tak for din fantastiske anmeldelse! 😊
Det er dejligt at høre, at du oplevede kanon god service og fik god rådgivning om produkter og mulige rabatordninger. Vi elsker, når vores medarbejdere som Bilal Kazmi kan give vores kunder en god oplevelse. 🙌
Vi glæder os til dit næste besøg – vi står klar til at hjælpe igen.
Hav en skøn dag!
Venlig hilsen,
Louise
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