I have bought an LG TV today. Redha was amazing at giving the service. His thorough product knowledge and willingness to adapt to my requirements both in technology as well as financially, I truly ap... See more
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Very professional, personlig, patient service with Martin! It was amazing with the OK connection and advantages. I had no idea about OK other than benzin discount! Telmore too. Martin explained it al... See more
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The delivery was really fast, and I got the product, which I ordered based on the product code, however on the website, another product's photo was uploaded which has slightly different features (eg.... See more
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William at power Frederiksberg centre helped me with my laptop purchase and stopped me right before I made a bad buy, he recommended a pc that suited me and my needs. Very happy for his quick servi... See more
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Company details
Written by the company
POWER er stedet, hvor du kan købe elektronik, hvidevarer og de fedeste gadgets. Vores Prisrobot har tjekket priserne for dig, så du altid får en skarp pris - og så har vi altid samme lave pris i butik som på net. Så du kan handle, hvor du helst vil.
30 dages-testen
Ikke tilfreds med dit køb? Hos POWER har du fuld returret i hele 30 dage. Også selv om du har brugt din vare.
Vi bliver triste bare ved tanken om elektronik, der står og samler støv i et kælderrum. Derfor tilbyder vi, at du kan teste din nyindkøbte vare i 30 dage og returnere det, hvis det ikke lever op til dine forventninger. På den måde sikrer vi både glade kunder og elektronik, der rent faktisk bliver brugt.
Du skal blot levere varen retur uden skader og fuld funktionsdygtig og vise os kvitteringen. Ingen regler uden undtagelser, og her gælder returretten altså ikke digitale downloads, software, abonnementer, køkkendele, køkkener & specialbestillinger. Samt hvis emballagen er brudt på Apple iPad, Apple Watch, mobiltelefoner, film, spil og forbrugsvarer som batterier og blæk. Se mere på power.dk/kundefordele
Contact info
Falkoner Alle 21, 2000, Frederiksberg, Denmark
- 70338080
3.9
Great
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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The service was good and fast
The service was good and fast. Gabriel was nice and helped me chose a sports watch.
September 8, 2025
Unprompted review
Reply from POWER.dk - Frederiksberg
Hi Milena,
Tak for din fantastiske anmeldelse! Det er dejligt at høre, at du havde en god oplevelse i vores Frederiksberg butik. Vi er glade for, at Gabriel kunne hjælpe dig med at finde det rigtige sportsur, og at du oplevede hurtig og god service. Din positive feedback betyder meget for os!
Alt det bedste, Erik hos POWER! ⚡
Very poor customer service at Power Frederiksberg centreI purchased a new robo vacuum cleaner…
I purchased a new robo vacuum cleaner at Power Frederiksberg Center yesterday. This was available in both black and white options. I asked the salesman for the white product. He went to fetch it at their basement. I took it home. When we opened the box we were disappointed to see that he had delivered the black model. Ok, we thought we all make mistakes. So Zoe took it back and explained the situation. What surprised me most was that the lady who I spoke to, whom si understood was the shop’s manager did not even once say that they were sorry / apologized for the mistake. I thought that thus was very poor customer oriented service as after all I had to spend almost two hours of my Saturday morning with the return oricrss
August 24, 2025
Reply from POWER.dk - Frederiksberg
Hi Alfonso,
Hej!
Tak for din anmeldelse. Det lyder virkelig frustrerende at skulle bruge to timer af din lørdag morgen på at rette en fejl, som ikke var din skyld. Vi forstår godt din skuffelse over, at du fik den forkerte farve leveret, og at oplevelsen i butikken ikke var som forventet.
Det er ærgerligt at høre, at du ikke følte dig ordentligt behandlet, når du vendte tilbage med produktet. Vi sætter stor pris på, at du tog dig tid til at komme tilbage og give os chancen for at rette fejlen.
Vores specialistteam har modtaget denne feedback og vil videregive den internt til gennemgang. Din oplevelse hjælper os med at blive bedre til at servicere vores kunder.
Vi håber, at du til sidst fik den hvide robotstøvsuger, som du oprindeligt ønskede, og at den fungerer perfekt for dig.
Tak fordi du valgte POWER.
Don’t bother
Long delivery time
Bad customer experience in store. The sellers stand in a group and chat.
The communication via email/chat is confusing and unhelpful.
Will never return
August 7, 2025
Reply from POWER.dk - Frederiksberg
Hi Guy,
Tak for din feedback om din oplevelse i vores Frederiksberg butik. Din tilbagemelding om leveringstider, butiksservice og kommunikationsudfordringer er modtaget og vil blive gennemgået internt af vores specialistteam.
Det er naturligvis ikke acceptabelt, at medarbejderne står i grupper og snakker, i stedet for at hjælpe kunderne. Din beskrivelse af kommunikationen som forvirrende og uhelpsom er også værdifuld feedback for os.
Din tilbagemelding hjælper med at identificere områder, hvor vi kan forbedre os markant - både i butikken og i vores digitale kanaler.
Good price on Io toothbrush
Had a nice campaign on Oral B Io brushes.
The only small inconvenience was that the giftcard can only be used at the shop, but at least it was a pleasant experience. :)
July 20, 2025
Reply from POWER.dk - Frederiksberg
Hi Ziv,
Tak for din positive anmeldelse! Det glæder os meget at høre, at du har haft en god oplevelse med vores kampagne på Oral B Io tandbørster. Vi sætter stor pris på din forståelse omkring gavekortets begrænsninger, og det er dejligt at høre, at det overordnet var en behagelig oplevelse for dig.
Med venlig hilsen, Erik fra POWER! ⚡
Unfriendliness
Both times I went, the sales assistants were unfriendly. Like if they were bothered by people who buy there.
Also I had a situation with a defective product in which it had to be replaced and gave me something of worse quality with the excuse it was an upgrade, that clearly wasn't
July 16, 2025
Reply from POWER.dk - Frederiksberg
Hello Macarena!
Thank you for your feedback. 😕
I'm genuinely sorry to hear about your experiences with our sales assistants, which did not meet your expectations in terms of friendliness. It's disappointing to learn you felt they were unfriendly and that your replacement product was not up to standard despite being presented as an upgrade.
We aim to provide a welcoming and supportive environment for our customers, and it’s clear we need to improve in these areas. We will take your comments seriously and use them to train our staff better to ensure you have a positive experience in future.
I appreciate your understanding and thank you for bringing this to our attention.
Best regards,
Christian/POWER
I ordered a click and collect and…
I ordered a click and collect and received an email confirming that it was ready to be collected. Upon arriving I was told that the product would arrived the next day meaning I had just completed wasted an hour and a half of my time and the girl behind the counter could not be less helpful and seemed more interested in her sandwich than to explain to me or help me with what I could do next. Did I mention that it was a gift for my son who was very excited but then VERY disappointed after we couldn’t get the item. Thanks for that experience, I will NOT be recommending Power to anyone anytime soon.
July 18, 2025
Reply from POWER.dk - Frederiksberg
Hi Monty,
Thank you for sharing your experience. Our specialist team has received your feedback about the Click & Collect service at our Frederiksberg store, and we will pass this on internally for review.
We understand your frustration with receiving a collection notice when the item wasn't actually available, and the impact this had on both you and your son.
For Click & Collect orders, items that are in stock should be ready within 30 minutes, while items from our central warehouse take 2-5 business days. Sometimes during high-demand periods, our Click & Collect service may experience longer processing times.
We value your feedback about the customer service interaction at our store.
Bad service, delivery and installation
The prices were good and the web site OK. The Cahtbat was horrible and when you got a real person they kept stopping the chat so they could get feedback. I tried calling but when I finally got a person they told me it was not their department and redirected me where I waited for some time until they hung up.And the delivery was bad, the guy kept swearing and I had to show them what to do.
July 19, 2024
Reply from POWER.dk - Frederiksberg
Hi Sigurður,
Tak for din anmeldelse. Det glæder mig at høre, at du er tilfreds med vores priser og hjemmeside. Det er dog ærgerligt at høre om din negative oplevelse med vores kundeservice, levering og installation. Vi stræber altid efter at yde den bedste service, og din feedback hjælper os med at forbedre os. Vi vil tage dine kommentarer til efterretning og arbejde på at forbedre både vores chat- og telefonservice samt leveringsoplevelsen.
Med venlig hilsen, Erik fra POWER! ⚡
En specialist vil se nærmere på dette og kontakte dig snarest. Vi sætter pris på din tålmodighed og forståelse.
Ordered a pointer for my project a week…
Ordered a pointer for my project a week a go via Click and Collect in Frederiksberg - no reply about the order and no update in a week although the product was on stock
I tried the AI chat which is the most useless customer service tool I ever used - no one reaches out back from customer service as a real person
Because of you and your bad system now I need to find a pointer on the day I am presenting adding extra stress and pressure - really a dissapointment of a company that you became
Will stay away and would never again rely on your services
Sooo sooo bad!!! A total Disappointment and will share this within my network
Ordre #223418961
June 25, 2025
Unprompted review
God service.
June 20, 2025
Reply from POWER.dk - Frederiksberg
Hej!
Tusinde tak for din anmeldelse og for, at du deler din gode POWERoplevelse med os & andre!
I POWER elsker vi glade og tilfredse kunder, hvorfor det spreder ekstra smil at læse, at det lykkes!
Vi ser frem til at byde dig velkommen igen i fremtiden! 🤞😊
Du ønskes en dejlig dag!
De bedste hilsner,
Astrid/POWER
My son (10) had birthday yesterday and…
My son (10) had birthday yesterday and got a debit card. So he was excited to pay a gamer keyboard and approached the sales person. He asked the sales person to pay and he completely ignored him and walked away. I followed the sales person and asked again if we could pay. He said something he was on the phone and walked away from me. I am sorry that my son has experienced this, since he wanted to pay with his own money and being proud of.
June 19, 2025
The pre ordered product wasn’t ready on…
The pre ordered product wasn’t ready on the day stated but you still sold the same product to customers who haven’t pre ordered
June 5, 2025
Disaster
You (Power , Frederiksberg center) deleted all my files from my laptop without my permission when all I wanted was a replacement mouse (m330). And then you charged me for deleting my files. REFUND ME THE MONEY YOU TOOK FROM ME FOR DESTROYING MY FILES. The staff at your Frederiksberg outlet know the full story. Disgraceful service. Never again!
My mobile number is
51154584
If you want the full sorry story. The only helpful person was Idris in the Frederiksberg Centre store
January 7, 2025
Poor service
Poor service. Nobody will assists you if you have a question. When you order online and ready to pick up, I have to wait more than 30 mins. because they have to find the item in the storage area :-(
May 26, 2025
Reply from POWER.dk - Frederiksberg
Hi
Thank you for your review – and we're truly sorry to hear about your frustrating experience.
It's certainly not the level of service we aim to provide when no one is available to assist you with questions, and having to wait more than 30 minutes for a pre-ordered item is unacceptable. Click & Collect should be quick and convenient, and we understand how disappointing it is when that expectation is not met.
We appreciate your feedback and will share it with the relevant team to help us improve the pickup process and ensure better customer support moving forward.
Wishing you a much better experience next time.
Best regards
Astrid/POWER
Reply from POWER.dk - Frederiksberg
Hej!
Tusinde tak for din anmeldelse og for, at du deler din gode POWERoplevelse med os & andre!
I POWER elsker vi glade og tilfredse kunder, hvorfor det spreder ekstra smil at læse, at det lykkes!
Vi ser frem til at byde dig velkommen igen i fremtiden! 🤞😊
Du ønskes en dejlig dag!
De bedste hilsner,
Astrid/POWER
Reply from POWER.dk - Frederiksberg
Hi Vincent,
Thank you for your review – and for letting us know.
We’re really sorry to hear that you didn’t receive your Samsung phone. That’s absolutely not the experience we want our customers to have, and we understand how frustrating this must be.
Although I can’t check your order directly here, your feedback will be passed on internally so we can work on improving our process and communication.
You deserve better – and we’re truly sorry this has happened.
Wishing you a better day ahead.
Best regards,
Astrid/POWER
Perfect
All good: online shopping and store delivery. The products were as specified and in perfect condition.
May 2, 2025
Reply from POWER.dk - Frederiksberg
Vi er yderst taknemmelige for, at du valgte os, og at du havde en god oplevelse. Tak fordi du delte din erfaring – vi ser frem til mange flere positive oplevelser fremover!
De bedste hilsner,
Andreas / POWER
Nice people and diversity of products
Nice people and diversity of products, plus reasonable price
May 3, 2025
Reply from POWER.dk - Frederiksberg
Vi er ovenud begejstrede for at modtage din anmeldelse! Din tilfredshed er vores største belønning, og vi glæder os til at betjene dig igen i fremtiden.
De bedste hilsner,
Andreas / POWER
Great service from Azaan
May 2, 2025
Unprompted review
Reply from POWER.dk - Frederiksberg
Tak fordi du tog dig tid til at anmelde os! Vi er glade for at høre, at du er tilfreds med vores service og produkter. Vi ser frem til at fortsætte med at give dig enestående oplevelser.
De bedste hilsner,
Andreas / POWER
Reply from POWER.dk - Frederiksberg
Tak fordi du tog dig tid til at anmelde os! Vi er glade for at høre, at du er tilfreds med vores service og produkter. Vi ser frem til at fortsætte med at give dig enestående oplevelser.
De bedste hilsner,
Andreas / POWER
Stod i Kø til kassen for at betale for…
Stod i Kø til kassen for at betale for mine varer i over 30min trods vi kun stod 5 i kø. Ualmindelig langsom service.
April 22, 2025
Unprompted review
Reply from POWER.dk - Frederiksberg
Hej Mads,
Tak for din anmeldelse.
Jeg er ked af at høre om den lange ventetid, du oplevede ved kassen. Det er bestemt ikke den service, vi stræber efter at levere, og jeg beklager mange gange de gener, det har medført.
Jeg vil tage din feedback videre, så vi kan se på, hvordan vi kan forbedre vores køhåndtering og sikre en hurtigere og mere smidig oplevelse for vores kunder.
Tak for at dele din oplevelse med os. Det hjælper os med at blive bedre.
Venlige hilsner,
Jacob / POWER
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