I ordered 3 items online and paid for them. I only received the confirmation of the order been sent, but never the message updating that the order was ready to be picked at Frederiksberg Center. When... See more
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Great experience shopping at Power with Taha! He was really helpful, gave amazing advise and helped us make the right choice. Also very friendly and polite. Highly recommend
Company replied
I had really great experience shopping at Power Fredriksberg. One of sales person named ‘TAHA’ was very kind, helpful and find the product we wanted. That’s why I will give 5 stars service for his... See more
Company replied
The delivery was really fast, and I got the product, which I ordered based on the product code, however on the website, another product's photo was uploaded which has slightly different features (eg.... See more
Company replied
Company details
Written by the company
POWER er stedet, hvor du kan købe elektronik, hvidevarer og de fedeste gadgets. Vores Prisrobot har tjekket priserne for dig, så du altid får en skarp pris - og så har vi altid samme lave pris i butik som på net. Så du kan handle, hvor du helst vil.
30 dages-testen
Ikke tilfreds med dit køb? Hos POWER har du fuld returret i hele 30 dage. Også selv om du har brugt din vare.
Vi bliver triste bare ved tanken om elektronik, der står og samler støv i et kælderrum. Derfor tilbyder vi, at du kan teste din nyindkøbte vare i 30 dage og returnere det, hvis det ikke lever op til dine forventninger. På den måde sikrer vi både glade kunder og elektronik, der rent faktisk bliver brugt.
Du skal blot levere varen retur uden skader og fuld funktionsdygtig og vise os kvitteringen. Ingen regler uden undtagelser, og her gælder returretten altså ikke digitale downloads, software, abonnementer, køkkendele, køkkener & specialbestillinger. Samt hvis emballagen er brudt på Apple iPad, Apple Watch, mobiltelefoner, film, spil og forbrugsvarer som batterier og blæk. Se mere på power.dk/kundefordele
Contact info
Falkoner Alle 21, 2000, Frederiksberg, Denmark
- 70338080
3.9
Great
3K reviews
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This company invites their customers to review, whether positive or negative
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Jeg syntes at Power er for svær at…
Jeg syntes at Power er for svær at komme i kontakt med.
March 16, 2024
Reply from POWER.dk - Frederiksberg
Hej Pia Sofie,
Tak fordi du tog dig tid til at dele din feedback med os, selvom vi er virkelig kede af at høre om den udfordring, du oplevede med at komme i kontakt med os. 😔
Vi beklager oprigtigt enhver ulejlighed dette måtte have forårsaget dig. Vi forstår vigtigheden af at være let tilgængelige og lydhøre over for vores kunder, og vi er skuffede over at høre, at vi ikke levede op til dine forventninger på dette område.
Din feedback er uvurderlig for os, og vi vil helt sikkert tage den i betragtning, mens vi stræber efter at forbedre vores kommunikationskanaler og tilgængelighed.
Hvis der er noget specifikt, du har brug for hjælp til, eller hvis du har yderligere feedback, du gerne vil dele, så tøv ikke med at lade os vide det. Vi er her for at hjælpe og ivrige efter at rette op på tingene for dig.
Vi sætter pris på din tålmodighed og forståelse.
Bedste hilsner,
Mathias
Reply from POWER.dk - Frederiksberg
Hej Evald!
Tak for din anmeldelse.
Det glæder os at høre, at du var tilfreds med betjeningen og servicen, du modtog. Vi stræber altid efter at give vores kunder den bedst mulige oplevelse, og det er dejligt at få bekræftet, at vores indsats blev værdsat.
Vi håber at byde dig velkommen igen ved en anden lejlighed.
Ha' en fantastisk dag!
Med venlig hilsen
Mathias S/POWER
Reply from POWER.dk - Frederiksberg
Hej Boguslawa,
Tak for din anmeldelse.
Det er fantastisk at høre, at du havde en god oplevelse med vores service! Vi sætter pris på din tilbagemelding. Hvis du har brug for hjælp i fremtiden eller har spørgsmål, er du altid velkommen til at kontakte os. Vi er her for at sikre, at du får den bedst mulige oplevelse. Tak for din støtte, og vi håber at se dig igen snart!
Venlig hilsen,
Mert
Reply from POWER.dk - Frederiksberg
Hej
Jeg takker for din positive anmeldelse! 🙌
Det betyder meget for mig at vide, at din oplevelse her hos POWER har været god, og vi er taknemmelig for, at du har taget dig tid til at dele din glæde med os ved at give os disse fantastiske stjerner 🌟🤩. Vi sætter pris på alt feedback!
Tak fordi du valgte Power! Vi ser virkelig frem til at betjene dig igen i fremtiden, uanset om det er online på Power.dk eller i en af vores butikker 🤗 Og hvis der er noget, vi kunne have gjort for at gøre din oplevelse endnu bedre, vil vi meget gerne høre det, så vi kan stræbe efter at give dig en femstjernet oplevelse næste gang!
Venlig Hilsen
Oliver
Fin service
February 28, 2024
Reply from POWER.dk - Frederiksberg
Hej
Tak for din positive anmeldelse! 🌟
Det glæder mig at læse din anmeldelse! 🙌 Det er så fantastisk at vide, at du har haft en god oplevelse her hos POWER, og at du har taget dig tid til at dele din glæde med os ved at give os disse strålende stjerner 🌟🤩.
Vi sætter stor pris på din støtte og dine venlige ord. Det betyder meget for os at vide, at vores indsats blev værdsat.
Tak for at vælge Power!
Vi glæder os til at byde dig velkommen igen næste gang du besøger os eller handler online!
Ha en dejlig dag!
Hilsen
Oliver
Great Service
The representative was very nice and explained everything very calmly and patiently. Within ew minutes, we decided to buy the refrigerator we needed. He was able to understand our needs and did not waste our time in useless talks. He listened to us and gave us the correct advice. The product I wanted was not there but available on another website. He did a price match and gave me the same offer. I really appreciate the service and with the representative all the vesy best for his future. Thanks.
February 21, 2024
Reply from POWER.dk - Frederiksberg
Dine stjerner bringer et smil frem på vores ansigter! 🌟
Det glæder mig at læse din positive anmeldelse! 🙌 Det er så fantastisk at vide, at du har haft en god oplevelse her hos POWER, og at du har taget dig tid til at dele din glæde med os ved at give os disse strålende stjerner 🌟🤩. Vi sætter pris på al feedback!
Tak for at vælge Power! Vi ser frem til at betjene, dig igen i fremtiden, hvad enten det er online på Power.dk eller i en af vores butikker 🤗
De varmeste POWER hilsner
Jonas/POWER
God service
February 15, 2024
Reply from POWER.dk - Frederiksberg
Dine stjerner bringer et smil frem på vores ansigter! 🌟
Det glæder mig at læse din positive anmeldelse! 🙌 Det betyder en hel del for os her hos POWER, at du har investeret tid i at give os de fantastiske stjerner 🌟🤩. Vi værdsætter virkelig al feedback!
Endnu en gang tak for at vælge Power, og vi ser frem til at betjene dig igen i fremtiden, uanset om det er online på Power.dk eller i en af vores butikker 🤗
De bedste POWER hilsner
Oliver/POWER
Den var tiptop
February 13, 2024
Reply from POWER.dk - Frederiksberg
Dine stjerner bringer et smil frem på vores ansigter! 🌟
Det glæder mig at læse din positive anmeldelse! 🙌 Det betyder en hel del for os her hos POWER, at du har investeret tid i at give os de fantastiske stjerner 🌟🤩. Vi værdsætter virkelig al feedback!
Endnu en gang tak for at vælge Power, og vi ser frem til at betjene dig igen i fremtiden, uanset om det er online på Power.dk eller i en af vores butikker 🤗
De bedste POWER hilsner
Oliver/POWER
Reply from POWER.dk - Frederiksberg
Dine stjerner bringer et smil frem på vores ansigter! 🌟
Det glæder mig at læse din positive anmeldelse! 🙌 Det betyder en hel del for os her hos POWER, at du har investeret tid i at give os de fantastiske stjerner 🌟🤩. Vi værdsætter virkelig al feedback!
Endnu en gang tak for at vælge Power, og vi ser frem til at betjene dig igen i fremtiden, uanset om det er online på Power.dk eller i en af vores butikker 🤗
De bedste POWER hilsner
Mathias/POWER
Reply from POWER.dk - Frederiksberg
Dine stjerner bringer et smil frem på vores ansigter! 🌟
Det glæder mig at læse din positive anmeldelse! 🙌 Det betyder en hel del for os her hos POWER, at du har investeret tid i at give os de fantastiske stjerner 🌟🤩. Vi værdsætter virkelig al feedback!
Endnu en gang tak for at vælge Power, og vi ser frem til at betjene dig igen i fremtiden, uanset om det er online på Power.dk eller i en af vores butikker 🤗
De bedste POWER hilsner
Zaneb/POWER
Tak for god behandling
February 4, 2024
Reply from POWER.dk - Frederiksberg
Dine stjerner bringer et smil frem på vores ansigter! 🌟
Det glæder mig at læse din positive anmeldelse! 🙌 Det betyder en hel del for os her hos POWER, at du har investeret tid i at give os de fantastiske stjerner 🌟🤩. Vi værdsætter virkelig al feedback!
Endnu en gang tak for at vælge Power, og vi ser frem til at betjene dig igen i fremtiden, uanset om det er online på Power.dk eller i en af vores butikker 🤗
De bedste POWER hilsner
Jonas/POWER
God service!
January 30, 2024
Reply from POWER.dk - Frederiksberg
Tusind tak for de fine stjerner!🌟
Det glæder mig at læse din positive anmeldelse! 🙌 Det betyder en hel del for os her hos POWER, at du har investeret tid i at give os de fantastiske stjerner 🌟🤩. Vi værdsætter virkelig al feedback!
Endnu en gang tak for at vælge Power, og vi ser frem til at betjene dig igen i fremtiden, uanset om det er online på Power.dk eller i en af vores butikker 🤗
De bedste POWER hilsner
Mathias/POWER
God service
January 26, 2024
Reply from POWER.dk - Frederiksberg
Vi takker for de strålende stjerner! 🌟
Jeg er henrykt over at se din positive vurdering 🙌 Det betyder meget for os i POWER at du har brugt tid på at give os de fine stjerner🌟🤩, Vi sætter stor pris på al feedback!
Endnu en gang tak for at vælge Power, og vi ser frem til at betjene dig igen i fremtiden, uanset om det er online på Power.dk eller i en af vores butikker 🤗
De bedste POWER hilsner
Oliver/POWER
efektivitet under handling
January 19, 2024
Reply from POWER.dk - Frederiksberg
Hej Julio
Tak for handlen, din feedback & for din belønning af stjerner – dem er vi beæret over!
I POWER er glade og tilfredse kunder dét brændstof, der holder POWERgejsten oppe! Derfor er det en fornøjelse at læse om din tilfredshed 🤩
Vi glæder os til dit næste POWERbesøg & ønsker dig en dejlig dag! 🤞😊
De bedste hilsner
Emil/POWER
I have a question
I have a question, if a product is not in your storage and your stock is zero, why are you selling a product that you do not have? This must have happened to other customers and it will surely damage your reputation.
January 15, 2024
Reply from POWER.dk - Frederiksberg
Hi Sajjad,
Thank you for your question.
The order that you reference here is an item which we have in stock, and we can also see that you received your purchased item. If an item is not in stock, but still available on our website, it means that the item is not out of our assortment. It is just not available now and will come back.
If you have further questions, you are always welcome to contact our customer support.
Have a lovely day.
Best regards,
Orhan/POWER
Alt for lang leveringstid
January 12, 2024
Reply from POWER.dk - Frederiksberg
Hej Mariam.
Tak for at dele, din oplevelse med os.
Jeg er ked af at høre, vi ikke har kunne levere din ordre, til den forventede tid.
Jeg kan godt se, der har været en udskydelse på din ordre.
For dette vil jeg gerne undskylde, på POWER vegne.
Jeg har derfor taget tiden, til at notere din oplevelse intern.
Så vi kan forbedre den oplevelse, vi ønsker at give dig som kunde.
Igen undskylder jeg for dette.
Du ønskes en god dag.
De bedste hilsner.
Jonas/POWER.
Quick service
January 8, 2024
Reply from POWER.dk - Frederiksberg
Vi takker for de strålende stjerner! 🌟
Jeg er henrykt over at se din positive vurdering 🙌 Det betyder meget for mig at vide, at du har haft en god oplevelse hos os i POWER 🤩 Vi sætter stor pris på al feedback!
Endnu en gang tak for at vælge Power, og vi ser frem til at betjene dig igen i fremtiden, uanset om det er online på Power.dk eller i en af vores butikker 🤗
De bedste POWER hilsner
Oliver/POWER
Reply from POWER.dk - Frederiksberg
Mange tak for de strålende stjerner! 🌟
Jeg er henrykt over at se din positive vurdering 🙌 Det betyder meget for mig at vide, at du har haft en god oplevelse hos os i POWER 🤩 Vi sætter stor pris på al feedback!
Endnu en gang tak for at vælge Power, og vi ser frem til at betjene dig igen i fremtiden, uanset om det er online på Power.dk eller i en af vores butikker 🤗
De bedste POWER hilsner
Mathias/POWER
Rude incompetent Manager
I went to the store to buy an action camera and I was very badly treated.
The person who served, Jakob, who according to him was the Manager, either was on a very bad day or is completely clueless as to what customer service implies, or even just minimal politeness standards.
He was rude, didn't know anything about the camera nor did he look to know or to talk to a colleague who would. He just said: "I dont know anything about the camera, it's not my area... and we don't have it, do you want to order it?"
I was appalled by how rude and incompetent this person was and said: "no thank you, but I would like to know your name, if you would be so kind."
He was very upset, said 3 times he would not give it to me, he wanted me to justify why I wanted to know his name. I insisted and he finally gave me his name, reluctantly, with no apologies for the bad service, and asked once again if I wanted to order. I said: "no thank you, I am afraid I will have to buy it somewhere else."
It is disgraceful that I am a client of Power for many years and I was going to buy or order the camera 100%, but with this focus on selling without any attention to service I am pretty sure I will never set foot in Power again. If I am to spend my hard-earned money I might as well be well-treated.
December 31, 2023
Unprompted review
Reply from POWER.dk - Frederiksberg
Hello
We sincerely apologize for the disappointing experience you had at our store while attempting to purchase an action camera. It is disheartening to hear about the interaction with Jakob, who identified himself as the Manager, and we extend our deepest apologies for the lack of customer service and politeness you encountered.
Your feedback is crucial to us, and we want to assure you that we take this matter seriously. We will be addressing your concerns internally to ensure that such incidents are not repeated in the future. We appreciate you bringing this to our attention, as it helps us improve our services.
If you would like to provide further details or if you wish to discuss your experience in more detail, please feel free to reach out to us at review@power.dk. Kindly include your Trustpilot username and contact information, as we were unable to locate your details based on this review alone.
We value your long-standing patronage with POWER, and it is truly regrettable that your recent visit did not reflect the high standards we aim to uphold. We understand the importance of both product knowledge and exceptional customer service, and we sincerely apologize for falling short on these fronts during your visit.
We would like to invite you back to POWER for a more positive experience. Your satisfaction is of utmost importance to us, and we are committed to ensuring that your future interactions with us are both pleasant and seamless.
Once again, we apologize for any inconvenience caused, and we hope to have the opportunity to regain your trust in the future. Wishing you a good day ahead.
Warm regards,
Zaneb/POWER
Excellent customer service and always…
Excellent customer service and always helpful.
December 31, 2023
Reply from POWER.dk - Frederiksberg
Hej Soe👋
Det varmer vores POWER🧡 at læse, om din tilfredshed med denne handelsoplevelse og håber, at din nye vare spreder en masse glæde i din hverdag!
Vi glæder os til at se dig igen og du ønskes en herlig dag 🧡🤞
De bedste hilsner
Zaneb/POWER
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