Feedback is mixed. Buying a new PC and chose Chromebook. Was correctly advised that this was not suitable and this changed to a better Windows based PC. Great. The not so good feedback is that there... See more
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Overall excellent experience. It was easy to book the item and select “pay on collection”. The process during pick up was also easy and efficient. Overall happy with my experience and power always has... See more
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My son laptop stopped working but due to guarantee, power fixed that and changed all motherboard again. We are so happy. And secondly customer service is very professional and efficient. Thank you pow... See more
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⭐⭐⭐⭐⭐ I had a very good experience. The service was fast, professional, and friendly. Everything went smoothly, and I am very satisfied with my purchase. I would happily recommend this company to o... See more
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Company details
Written by the company
POWER er stedet, hvor du kan købe elektronik, hvidevarer og de fedeste gadgets. Vores Prisrobot har tjekket priserne for dig, så du altid får en skarp pris - og så har vi altid samme lave pris i butik som på net. Så du kan handle, hvor du helst vil.
30 dages-testen
Ikke tilfreds med dit køb? Hos POWER har du fuld returret i hele 30 dage. Også selv om du har brugt din vare.
Vi bliver triste bare ved tanken om elektronik, der står og samler støv i et kælderrum. Derfor tilbyder vi, at du kan teste din nyindkøbte vare i 30 dage og returnere det, hvis det ikke lever op til dine forventninger. På den måde sikrer vi både glade kunder og elektronik, der rent faktisk bliver brugt.
Du skal blot levere varen retur uden skader og fuld funktionsdygtig og vise os kvitteringen. Ingen regler uden undtagelser, og her gælder returretten altså ikke digitale downloads, software, abonnementer, køkkendele, køkkener & specialbestillinger. Samt hvis emballagen er brudt på Apple iPad, Apple Watch, mobiltelefoner, film, spil og forbrugsvarer som batterier og blæk. Se mere på power.dk/kundefordele
Contact info
Herlev Hovedgade 17, 2730, Herlev, Denmark
- 70338080
3.9
Great
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Good Customer service :)
February 20, 2025
Reply from POWER.dk - Herlev
Hi Mariel!
Thank you for the visit, the review and your reward of 5 beautiful ⭐⭐⭐⭐⭐
It’s great to see all of these stars, and we will do our utmost to repeat this success! 😊
We look forward to welcoming you again! 🤞🧡
Best regards,
Astrid/POWER
Upsold badly
I ordered a TV online. The staff member in store upsold me on picture quality but didn’t cover what was really important to me - the VESA wallmount and TV thickness. The new TV didn’t fit so i had to bring it back and buy the one i originally had ordered.
February 12, 2025
Reply from POWER.dk - Herlev
Hi Alan 😊
Thank you for your review.
I'm sorry to hear about the inconvenience you experienced with your TV purchase. It's important that our staff provide comprehensive information, especially regarding key features like VESA wall mount compatibility and TV thickness. I apologize for any oversight in this regard.
We appreciate your feedback and will use it to improve our service and ensure that we address all customer needs more thoroughly in the future. If there's anything further we can do to assist you, please don't hesitate to reach out.
Best regards,
Christian
Reply from POWER.dk - Herlev
Hi Kishan,
Thank you for your great review! 😊 We're thrilled to hear that you found shopping with us easy and fast.
We always aim to provide our customers with a smooth and efficient experience, so it's wonderful to know we hit the mark with you.
We look forward to offering you another speedy and easy shopping experience next time you drop by.
Have a fantastic day!
Best regards,
Jacob / POWER
there have been a mix-up with the…
there have been a mix-up with the reimbursement process. I returned Kobo eReader but was reimbursed for something unrelated, a twin chocolate purchase.
January 22, 2025
Reply from POWER.dk - Herlev
Hi Halim,
Thank you for your review.
I'm sorry to hear about the mix-up with the reimbursement process. It sounds like a frustrating situation, and I apologize for any inconvenience this has caused. We will contact the store to ensure that your reimbursement is processed correctly for the Kobo eReader.
Your feedback is important to us, and we want to resolve this issue as quickly as possible.
We hope to provide you with a better experience in the future. ⚡️
Best regards,
Christian
Reply from POWER.dk - Herlev
Hej🤗️
Tak for din positive anmeldelse og de fine stjerner! 🌟
Det glæder mig at læse din anmeldelse! 🙌 Det er så dejligt at høre, du har haft en god oplevelse her hos POWER, og at du har taget dig tid til at dele din glæde med os ved at give os disse strålende stjerner 🌟🤩.
Vi sætter stor pris på din støtte og dine venlige ord. Det betyder meget for os at vide, at vores indsats blev værdsat🤗
Tak for at vælge Power!
Vi glæder os til at byde dig velkommen igen næste gang du besøger os eller handler online!
Ha en dejlig dag!
Med venlig hilsen,
Lucas /POWER
Reply from POWER.dk - Herlev
Hello Jamil,
Thank you for your review.
It's great to hear that you've had a good experience with us. We truly appreciate your positive words and look forward to serving you again at POWER 😊
Wishing you a wonderful day!
Best regards,
Louise
Theproduct was deficient and needed to…
The product was deficient and needed to be returned. I went twice to Herlev from Amager for a tape player that was substandard. There was hardly any staff at Herlev and they were as lively as a scarecrow. Finally, I returned the item at Vestebro after using three afternoons for nothing.
January 7, 2025
Reply from POWER.dk - Herlev
Hej!
Jeg vil gerne tage et øjeblik til at udtrykke min oprigtige taknemmelighed for din ærlige feedback.
Din tid og dine tanker betyder virkelig meget for os. Det er gennem kunder som dig, der tager sig tid til at dele deres oplevelser, at vi virkelig kan forbedre os. Selvom vi er kede af at høre, at din seneste oplevelse ikke var perfekt, er vi taknemmelige for muligheden for at lære af den.
Din feedback er uvurderlig for os, og vi vil gøre alt for at forbedre os.
Venligst kontakt os på review@power.dk, hvis der er noget mere, du gerne vil dele, eller hvis der er yderligere du ønsker hjælp med.
Endnu engang, tak for din ærlighed og din støtte. Vi ser frem til at gøre din næste oplevelse med os til en mere positiv og mindeværdig en.
Venlig hilsen,
Mia/POWER
Poor communication, personnel suggested unnecessary other items
Communication was poor when collecting the item. Attending personnel tried to sell other items, which I did not ask for.
December 13, 2024
Reply from POWER.dk - Herlev
Hello Benjamin,
Thank you for your review.
I'm sorry to hear about the communication issues you experienced when collecting your item. It's important to us that our customers feel heard and respected, and I apologize if this wasn't the case during your visit. We appreciate your feedback and will take it into consideration to improve our service.
We hope you'll give us another chance in the future so we can provide you with a better experience.
Wishing you a great day! 😊
Best regards,
Louise
The product was as in the description
The product was as in the description. My order was prepared really fast for picking it up.
January 7, 2025
Reply from POWER.dk - Herlev
Hej😎️
Tak for din positive anmeldelse og de fine stjerner! 🌟
Det glæder mig at læse din anmeldelse! 🙌 Det er så dejligt at høre, du har haft en god oplevelse her hos POWER, og at du har taget dig tid til at dele din glæde med os ved at give os disse strålende stjerner 🌟🤩.
Vi sætter stor pris på din støtte og dine venlige ord. Det betyder meget for os at vide, at vores indsats blev værdsat🤗
Tak for at vælge Power!
Vi glæder os til at byde dig velkommen igen næste gang du besøger os eller handler online!
Ha en dejlig dag!
Med venlig hilsen,
Jacob/POWER
Did not sign up for constant emails
They won’t stop sending emails to get you to rate them on trust pilot.
January 7, 2025
Reply from POWER.dk - Herlev
Hello Matthew,
I apologize for the inconvenience caused by the repeated emails asking for your Trustpilot review. It's certainly not our intention to overwhelm our customers with requests.
Your feedback is important to us, and we will take it into account to adjust how often we request reviews. We aim to respect our customers' preferences regarding feedback.
Thank you for bringing this to our attention. We hope to provide you with a better experience in the future.
Best regards,
Louise
Reply from POWER.dk - Herlev
Hello Shailender,
Thank you for your kind words! 😊
We're thrilled to hear that you had a very nice experience with us at POWER. We appreciate your feedback and look forward to welcoming you back soon!
Wishing you a fantastic day! 🌟
Best regards,
Louise
Good service and they accepted a priced…
Good service and they accepted a priced matched which saved me a lot of money.
December 15, 2024
Reply from POWER.dk - Herlev
Hej David,
Thank you for your wonderful review! 😊
We're thrilled to hear that you received good service and that we could offer a price match, saving you a lot of money. Your feedback is greatly appreciated, and we're glad we could provide you with a positive experience at POWER!
We look forward to welcoming you back soon!
Wishing you a fantastic day! 🌟
Best regards,
Louise
non-commitment to honor their delivery "promises".
I ordered a Samsung 65 inch TV on Black Friday weekend Nov. 30. from Herlev BIG.
My order says: "Levering til POWER butik - Afhent om 2-5 hverdage"
It is Dec. 13 now and everytime I open the order delivery status the expected date has changed from Dec. 12 to 12-02-2025.
I can see the tv is in stock in other Power locations.
I can also see that Bilka and El Giganten have the exact same TV for the exact same price in stock in several locations.
I just don't understand Power's inconsistent delivery dates and non-commitment to honor their delivery "promises".
I thought I would try out Power's service becuase I usually use El Giganten. I'm really regretting my choice now.
December 13, 2024
Unprompted review
Reply from POWER.dk - Herlev
Hi Randy,
I'm sorry to hear about your disappointing experience with the delivery of your Samsung TV. It's understandable that the changing delivery dates and lack of communication would cause frustration, especially when other retailers have the item in stock. This is not the level of service we aim to provide, and I sincerely apologize for the inconvenience you’ve faced.
I see that your order has been cancelled, and while this may not make up for the initial experience, I hope it helps free you to make the best purchasing decision for your needs. Your feedback is important, and I will ensure it is passed on to improve our processes and customer service.
Thank you for bringing this to our attention, and I apologize once again for the inconvenience.
Best regards,
Christian
Couldn't manage to deliver and install a simple refrigerator
I purchased a wine fridge and a refrigerator on 24.11.2024 with installation and delivery including the door installation of refrigerator as it was an integrated one. They promised for the delivery of all products for 27.11.2024. Only wine fridge came. Anyways, contacted power, they found another date for the refrigerator and confirmed the delivery for 27.11.2024 and nothing happened! No one came, no one informed. I constantly try to reach out to Power and they created a ticket for shop to take care of it but nothing happened. Finally found a date and confirmed the delivery on 5.12.2024 but guess what happened, the delivery guys came with the fridge but didn't install as it was not arranged in the right way by the shop - Power BIG Herlev. A purchase experience cannot be more exhausting than this.
And also I found out that the power cable didn’t delivered with it.
December 5, 2024
Unprompted review
Reply from POWER.dk - Herlev
Hej😞️
Først og fremmest vil jeg gerne beklage over din mindre positive oplevelse hos os.
Det gør mig virkelig trist at høre, at vores service ikke levede op til dine forventninger, og jeg vil gerne personligt undskylde for enhver frustration eller besvær, du har oplevet. Det er aldrig vores hensigt at skuffe vores kunder og det er simpelthen ikke standarden som vi ønsker at sætte som virksomhed.
Vores mål er at sikre, at hver kunde føler sig hørt, respekteret og taget hånd om. Derfor vil jeg gerne forsikre dig om, at vores dedikerede kundeserviceteam er tilgængeligt og ivrig efter at hjælpe dig med eventuelle spørgsmål, bekymringer eller problemer, du måtte have. Du kan kontakte dem direkte på review@power.dk, og de vil gøre deres bedste for at hjælpe.
Vi vil gerne forstå, hvordan vi kan gøre tingene bedre og sikre, at dine fremtidige oplevelser med os er helt enestående. Derfor er din feedback uundværlig og vi sætter stor pris på den.
Endnu en gang, undskyld for enhver ulejlighed dette måtte have forårsaget.
Med venlig hilsen,
Louise/POWER
Click and collect should be easy
Click and collect should be easy. For the second time it wasn't. My parcel wasn't there, I had to go to 3 sections, speak to 4 different people to finally get another version of the orignal product I had ordered. When I initially ordered my product, delivery would have been in January 2025, but click and collect was an option. The staff were kind and friendly, but they don't need the stress. Please fix your processes for your customers AND your staff.
December 4, 2024
Reply from POWER.dk - Herlev
Hej😞️
Først og fremmest vil jeg gerne beklage over din mindre positive oplevelse hos os.
Det gør mig virkelig trist at høre, at vores service ikke levede op til dine forventninger, og jeg vil gerne personligt undskylde for enhver frustration eller besvær, du har oplevet. Det er aldrig vores hensigt at skuffe vores kunder og det er simpelthen ikke standarden som vi ønsker at sætte som virksomhed.
Vores mål er at sikre, at hver kunde føler sig hørt, respekteret og taget hånd om. Derfor vil jeg gerne forsikre dig om, at vores dedikerede kundeserviceteam er tilgængeligt og ivrig efter at hjælpe dig med eventuelle spørgsmål, bekymringer eller problemer, du måtte have. Du kan kontakte dem direkte på review@power.dk, og de vil gøre deres bedste for at hjælpe.
Vi vil gerne forstå, hvordan vi kan gøre tingene bedre og sikre, at dine fremtidige oplevelser med os er helt enestående. Derfor er din feedback uundværlig og vi sætter stor pris på den.
Endnu en gang, undskyld for enhver ulejlighed dette måtte have forårsaget.
Med venlig hilsen,
Louise/POWER
it's just awful
The seller doesn't care what kind of product I need, but he was eager to sell me what I don't need, subscribers are sorry that there is no desire to sell me what I really need and why did i come there
December 2, 2024
Reply from POWER.dk - Herlev
Hej
Jeg vil gerne tage et øjeblik til at udtrykke min oprigtige taknemmelighed for din ærlige feedback.
Din tid og dine tanker betyder virkelig meget for os. Det er gennem kunder som dig, der tager sig tid til at dele deres oplevelser, at vi virkelig kan forbedre os. Selvom vi er kede af at høre, at din seneste oplevelse ikke var perfekt, er vi taknemmelige for muligheden for at lære af den.
Din feedback er uvurderlig for os, og vi vil gøre alt for at forbedre os.
Venligst kontakt os på review@power.dk, hvis der er noget mere, du gerne vil dele, eller hvis der er yderligere du ønsker hjælp med.
Endnu engang, tak for din ærlighed og din støtte. Vi ser frem til at gøre din næste oplevelse med os til en mere positiv og mindeværdig en.
Venlig hilsen,
Mia/POWER
Reply from POWER.dk - Herlev
Hej🤗️
Tak for din positive anmeldelse og de fine stjerner! 🌟
Det glæder mig at læse din anmeldelse! 🙌 Det er så dejligt at høre, du har haft en god oplevelse her hos POWER, og at du har taget dig tid til at dele din glæde med os ved at give os disse strålende stjerner 🌟🤩.
Vi sætter stor pris på din støtte og dine venlige ord. Det betyder meget for os at vide, at vores indsats blev værdsat🤗
Tak for at vælge Power!
Vi glæder os til at byde dig velkommen igen næste gang du besøger os eller handler online!
Ha en dejlig dag!
Med venlig hilsen,
Zaneb/POWER
Sweet corn Jesus
Sweet corn Jesus, I use click and collect cause I'm gonna be in a hurry, but then the cashier tells me I have to retrieve the goods at the computer section anyway, queuing for the clerk's attention. And then this guy insists on selling me a mobile data package and then a contract with some random electricity provider. I really don't understand why pushing customer to buy on Amazon honestly, the mind cannot comprehend such a bizzarre business strategy.
November 21, 2024
Reply from POWER.dk - Herlev
Hello,
I apologize for your frustrating experience with our Click & Collect service. I completely understand your expectation for a quick and hassle-free process. It sounds like there was unnecessary complexity added, especially with getting redirected to another section and dealing with additional sales pitches.
We aim to make your shopping experience as convenient as possible, and I’m sorry we didn’t meet those expectations this time. We appreciate your feedback, and I’ll ensure it’s taken into account so we can improve our service and streamline the Click & Collect process for future visits.
Thank you for taking the time to share your experience, and I hope you will consider giving us another chance to show you a more seamless service.
Best regards,
Louise
Super service.
August 15, 2024
Reply from POWER.dk - Herlev
Hej Adiola,
Mange tak for din positive feedback!
Det er dejligt at høre, at du oplevede super service hos os. Vi stræber altid efter at give vores kunder den bedst mulige oplevelse.
Vi ser frem til at betjene dig igen hos POWER! 😊
Venlige hilsner,
Louise
super helpful!
October 15, 2024
Reply from POWER.dk - Herlev
Dear Kerry
Thank you so much for your wonderful review! 🌟 We’re thrilled to hear that you found our team super helpful! 🙌😊 Our goal is always to provide exceptional service and support to our customers, and it’s fantastic to know that we hit the mark with you!
Your feedback means the world to us and motivates us to keep striving for excellence every day. 💪✨ We truly appreciate you taking the time to share your experience, and we can’t wait to assist you again in the future! 🛍️💖
We look forward to welcoming you back to POWER! 🔋⚡ If you ever have any questions or need assistance, please don’t hesitate to reach out. Have a fabulous day! ☀️😊
Best regards,
POWER Customer Service
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