The procedure to order the pieces was professional done and the payment was arranged properly. The problem occurred as the announced delivery time of 2 weeks was superseded by 2 additional weeks. At... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I ordered my item on Jan 13. The item was not delivered to me until February 4. In that time I received one update from Power on Jan 18 that there would be a delay until Jan 21. From then on there was... See more
Company replied
I feel like the guys forcing me to buy their others products ie changing electricity company, changing telephone company etc. etc. Many time I have to say sorry not interested, not interested. I pe... See more
Company replied
I came not knowing the exact product I wanted, but I had an idea of what I was looking for. The personnel explained thoroughly and gave different alternatives. Very clear, friendly and helpful to get... See more
Company replied
Company details
Written by the company
POWER er stedet, hvor du kan købe elektronik, hvidevarer og de fedeste gadgets. Vores Prisrobot har tjekket priserne for dig, så du altid får en skarp pris - og så har vi altid samme lave pris i butik som på net. Så du kan handle, hvor du helst vil.
30 dages-testen
Ikke tilfreds med dit køb? Hos POWER har du fuld returret i hele 30 dage. Også selv om du har brugt din vare.
Vi bliver triste bare ved tanken om elektronik, der står og samler støv i et kælderrum. Derfor tilbyder vi, at du kan teste din nyindkøbte vare i 30 dage og returnere det, hvis det ikke lever op til dine forventninger. På den måde sikrer vi både glade kunder og elektronik, der rent faktisk bliver brugt.
Du skal blot levere varen retur uden skader og fuld funktionsdygtig og vise os kvitteringen. Ingen regler uden undtagelser, og her gælder returretten altså ikke digitale downloads, software, abonnementer, køkkendele, køkkener & specialbestillinger. Samt hvis emballagen er brudt på Apple iPad, Apple Watch, mobiltelefoner, film, spil og forbrugsvarer som batterier og blæk. Se mere på power.dk/kundefordele
Contact info
Herlev Hovedgade 17, 2730, Herlev, Denmark
- 70338080
4.0
Great
6K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I have been robbed for something that… Do not buy if you think you may need service later on
I have been robbed for something that should have
-been covered by 2 years guarantee. I bought a SW + HW product and they charged me for something they called SW error
-they have not informed me clearly and distinctly that I should pay
-forced me to sign a danish papir and said they will not support without sign
March 30, 2025
Reply from POWER.dk - Herlev
Hi Aziz,
I'm really sorry to hear about your experience with us. It sounds incredibly frustrating, especially when it involves guarantees and unexpected charges. Clear communication is key, and it seems we fell short in this instance.
I'll make sure your feedback is heard by our team to help prevent similar situations in the future. It's important to us that all our customers are well-informed and feel secure with their purchases and the subsequent process.
Best regards,
Christian / POWER
---------------------------------------------------------
Hi Aziz 😊
Our team has sent you an email explaining the charge of 399 kr and the circumstances around it. I understand how crucial proper guidance is, and we'll be taking your feedback to heart to improve our processes and ensure better communication in the future.
Thank you for bringing this to our attention. We appreciate your patience and hope that this issue can be resolved to your satisfaction.
Best regards,
Christian / POWER
Nice Experience
Excellent service and very helpful and friendly young lady at the cash desk..
March 28, 2025
Reply from POWER.dk - Herlev
Vi er begejstrede for at høre, at du har haft en fremragende oplevelse hos os! Din tilfredshed er vores største prioritet, og vi ser frem til at se dig igen snart.
De bedste hilsner Andreas / POWER
Okay service.
March 5, 2025
Reply from POWER.dk - Herlev
Kære Abdel,
Tak for din anmeldelse. Vi er glade for, at du har haft en okay serviceoplevelse. Vi sætter pris på din feedback og vil altid stræbe efter at gøre vores service endnu bedre.
Skulle der være noget, vi kan hjælpe dig med fremadrettet, er du altid velkommen til at kontakte os.
Venlig hilsen
Astrid/POWER
Great service
Great service
Did everything they could to give me a good deal on my purchase.
March 2, 2025
Reply from POWER.dk - Herlev
Hej
Stor tak for din anmeldelse og for de herlige stjerner!
I POWER har vi netop stor fokus på at give vores kunder en god handelsoplevelse, hvorfor det er en fornøjelse for os at læse, at det lykkes! 😃😃
Du kan tro, at vi vil gøre vores absolut bedste for at fortsat leve op til alle dine 5-stjernede forventninger ved dit næste POWERkøb! 🤞🧡
De bedste hilsner
Zaineb/POWER
Good Customer service :)
February 20, 2025
Reply from POWER.dk - Herlev
Hi Mariel!
Thank you for the visit, the review and your reward of 5 beautiful ⭐⭐⭐⭐⭐
It’s great to see all of these stars, and we will do our utmost to repeat this success! 😊
We look forward to welcoming you again! 🤞🧡
Best regards,
Astrid/POWER
Upsold badly
I ordered a TV online. The staff member in store upsold me on picture quality but didn’t cover what was really important to me - the VESA wallmount and TV thickness. The new TV didn’t fit so i had to bring it back and buy the one i originally had ordered.
February 12, 2025
Reply from POWER.dk - Herlev
Hi Alan 😊
Thank you for your review.
I'm sorry to hear about the inconvenience you experienced with your TV purchase. It's important that our staff provide comprehensive information, especially regarding key features like VESA wall mount compatibility and TV thickness. I apologize for any oversight in this regard.
We appreciate your feedback and will use it to improve our service and ensure that we address all customer needs more thoroughly in the future. If there's anything further we can do to assist you, please don't hesitate to reach out.
Best regards,
Christian
Reply from POWER.dk - Herlev
Hi Kishan,
Thank you for your great review! 😊 We're thrilled to hear that you found shopping with us easy and fast.
We always aim to provide our customers with a smooth and efficient experience, so it's wonderful to know we hit the mark with you.
We look forward to offering you another speedy and easy shopping experience next time you drop by.
Have a fantastic day!
Best regards,
Jacob / POWER
there have been a mix-up with the…
there have been a mix-up with the reimbursement process. I returned Kobo eReader but was reimbursed for something unrelated, a twin chocolate purchase.
January 22, 2025
Reply from POWER.dk - Herlev
Hi Halim,
Thank you for your review.
I'm sorry to hear about the mix-up with the reimbursement process. It sounds like a frustrating situation, and I apologize for any inconvenience this has caused. We will contact the store to ensure that your reimbursement is processed correctly for the Kobo eReader.
Your feedback is important to us, and we want to resolve this issue as quickly as possible.
We hope to provide you with a better experience in the future. ⚡️
Best regards,
Christian
Reply from POWER.dk - Herlev
Hej🤗️
Tak for din positive anmeldelse og de fine stjerner! 🌟
Det glæder mig at læse din anmeldelse! 🙌 Det er så dejligt at høre, du har haft en god oplevelse her hos POWER, og at du har taget dig tid til at dele din glæde med os ved at give os disse strålende stjerner 🌟🤩.
Vi sætter stor pris på din støtte og dine venlige ord. Det betyder meget for os at vide, at vores indsats blev værdsat🤗
Tak for at vælge Power!
Vi glæder os til at byde dig velkommen igen næste gang du besøger os eller handler online!
Ha en dejlig dag!
Med venlig hilsen,
Lucas /POWER
Reply from POWER.dk - Herlev
Hello Jamil,
Thank you for your review.
It's great to hear that you've had a good experience with us. We truly appreciate your positive words and look forward to serving you again at POWER 😊
Wishing you a wonderful day!
Best regards,
Louise
Theproduct was deficient and needed to…
The product was deficient and needed to be returned. I went twice to Herlev from Amager for a tape player that was substandard. There was hardly any staff at Herlev and they were as lively as a scarecrow. Finally, I returned the item at Vestebro after using three afternoons for nothing.
January 7, 2025
Reply from POWER.dk - Herlev
Hej!
Jeg vil gerne tage et øjeblik til at udtrykke min oprigtige taknemmelighed for din ærlige feedback.
Din tid og dine tanker betyder virkelig meget for os. Det er gennem kunder som dig, der tager sig tid til at dele deres oplevelser, at vi virkelig kan forbedre os. Selvom vi er kede af at høre, at din seneste oplevelse ikke var perfekt, er vi taknemmelige for muligheden for at lære af den.
Din feedback er uvurderlig for os, og vi vil gøre alt for at forbedre os.
Venligst kontakt os på review@power.dk, hvis der er noget mere, du gerne vil dele, eller hvis der er yderligere du ønsker hjælp med.
Endnu engang, tak for din ærlighed og din støtte. Vi ser frem til at gøre din næste oplevelse med os til en mere positiv og mindeværdig en.
Venlig hilsen,
Mia/POWER
Poor communication, personnel suggested unnecessary other items
Communication was poor when collecting the item. Attending personnel tried to sell other items, which I did not ask for.
December 13, 2024
Reply from POWER.dk - Herlev
Hello Benjamin,
Thank you for your review.
I'm sorry to hear about the communication issues you experienced when collecting your item. It's important to us that our customers feel heard and respected, and I apologize if this wasn't the case during your visit. We appreciate your feedback and will take it into consideration to improve our service.
We hope you'll give us another chance in the future so we can provide you with a better experience.
Wishing you a great day! 😊
Best regards,
Louise
The product was as in the description
The product was as in the description. My order was prepared really fast for picking it up.
January 7, 2025
Reply from POWER.dk - Herlev
Hej😎️
Tak for din positive anmeldelse og de fine stjerner! 🌟
Det glæder mig at læse din anmeldelse! 🙌 Det er så dejligt at høre, du har haft en god oplevelse her hos POWER, og at du har taget dig tid til at dele din glæde med os ved at give os disse strålende stjerner 🌟🤩.
Vi sætter stor pris på din støtte og dine venlige ord. Det betyder meget for os at vide, at vores indsats blev værdsat🤗
Tak for at vælge Power!
Vi glæder os til at byde dig velkommen igen næste gang du besøger os eller handler online!
Ha en dejlig dag!
Med venlig hilsen,
Jacob/POWER
Did not sign up for constant emails
They won’t stop sending emails to get you to rate them on trust pilot.
January 7, 2025
Reply from POWER.dk - Herlev
Hello Matthew,
I apologize for the inconvenience caused by the repeated emails asking for your Trustpilot review. It's certainly not our intention to overwhelm our customers with requests.
Your feedback is important to us, and we will take it into account to adjust how often we request reviews. We aim to respect our customers' preferences regarding feedback.
Thank you for bringing this to our attention. We hope to provide you with a better experience in the future.
Best regards,
Louise
Reply from POWER.dk - Herlev
Hello Shailender,
Thank you for your kind words! 😊
We're thrilled to hear that you had a very nice experience with us at POWER. We appreciate your feedback and look forward to welcoming you back soon!
Wishing you a fantastic day! 🌟
Best regards,
Louise
Good service and they accepted a priced…
Good service and they accepted a priced matched which saved me a lot of money.
December 15, 2024
Reply from POWER.dk - Herlev
Hej David,
Thank you for your wonderful review! 😊
We're thrilled to hear that you received good service and that we could offer a price match, saving you a lot of money. Your feedback is greatly appreciated, and we're glad we could provide you with a positive experience at POWER!
We look forward to welcoming you back soon!
Wishing you a fantastic day! 🌟
Best regards,
Louise
non-commitment to honor their delivery "promises".
I ordered a Samsung 65 inch TV on Black Friday weekend Nov. 30. from Herlev BIG.
My order says: "Levering til POWER butik - Afhent om 2-5 hverdage"
It is Dec. 13 now and everytime I open the order delivery status the expected date has changed from Dec. 12 to 12-02-2025.
I can see the tv is in stock in other Power locations.
I can also see that Bilka and El Giganten have the exact same TV for the exact same price in stock in several locations.
I just don't understand Power's inconsistent delivery dates and non-commitment to honor their delivery "promises".
I thought I would try out Power's service becuase I usually use El Giganten. I'm really regretting my choice now.
December 13, 2024
Unprompted review
Reply from POWER.dk - Herlev
Hi Randy,
I'm sorry to hear about your disappointing experience with the delivery of your Samsung TV. It's understandable that the changing delivery dates and lack of communication would cause frustration, especially when other retailers have the item in stock. This is not the level of service we aim to provide, and I sincerely apologize for the inconvenience you’ve faced.
I see that your order has been cancelled, and while this may not make up for the initial experience, I hope it helps free you to make the best purchasing decision for your needs. Your feedback is important, and I will ensure it is passed on to improve our processes and customer service.
Thank you for bringing this to our attention, and I apologize once again for the inconvenience.
Best regards,
Christian
Couldn't manage to deliver and install a simple refrigerator
I purchased a wine fridge and a refrigerator on 24.11.2024 with installation and delivery including the door installation of refrigerator as it was an integrated one. They promised for the delivery of all products for 27.11.2024. Only wine fridge came. Anyways, contacted power, they found another date for the refrigerator and confirmed the delivery for 27.11.2024 and nothing happened! No one came, no one informed. I constantly try to reach out to Power and they created a ticket for shop to take care of it but nothing happened. Finally found a date and confirmed the delivery on 5.12.2024 but guess what happened, the delivery guys came with the fridge but didn't install as it was not arranged in the right way by the shop - Power BIG Herlev. A purchase experience cannot be more exhausting than this.
And also I found out that the power cable didn’t delivered with it.
December 5, 2024
Unprompted review
Reply from POWER.dk - Herlev
Hej😞️
Først og fremmest vil jeg gerne beklage over din mindre positive oplevelse hos os.
Det gør mig virkelig trist at høre, at vores service ikke levede op til dine forventninger, og jeg vil gerne personligt undskylde for enhver frustration eller besvær, du har oplevet. Det er aldrig vores hensigt at skuffe vores kunder og det er simpelthen ikke standarden som vi ønsker at sætte som virksomhed.
Vores mål er at sikre, at hver kunde føler sig hørt, respekteret og taget hånd om. Derfor vil jeg gerne forsikre dig om, at vores dedikerede kundeserviceteam er tilgængeligt og ivrig efter at hjælpe dig med eventuelle spørgsmål, bekymringer eller problemer, du måtte have. Du kan kontakte dem direkte på review@power.dk, og de vil gøre deres bedste for at hjælpe.
Vi vil gerne forstå, hvordan vi kan gøre tingene bedre og sikre, at dine fremtidige oplevelser med os er helt enestående. Derfor er din feedback uundværlig og vi sætter stor pris på den.
Endnu en gang, undskyld for enhver ulejlighed dette måtte have forårsaget.
Med venlig hilsen,
Louise/POWER
Click and collect should be easy
Click and collect should be easy. For the second time it wasn't. My parcel wasn't there, I had to go to 3 sections, speak to 4 different people to finally get another version of the orignal product I had ordered. When I initially ordered my product, delivery would have been in January 2025, but click and collect was an option. The staff were kind and friendly, but they don't need the stress. Please fix your processes for your customers AND your staff.
December 4, 2024
Reply from POWER.dk - Herlev
Hej😞️
Først og fremmest vil jeg gerne beklage over din mindre positive oplevelse hos os.
Det gør mig virkelig trist at høre, at vores service ikke levede op til dine forventninger, og jeg vil gerne personligt undskylde for enhver frustration eller besvær, du har oplevet. Det er aldrig vores hensigt at skuffe vores kunder og det er simpelthen ikke standarden som vi ønsker at sætte som virksomhed.
Vores mål er at sikre, at hver kunde føler sig hørt, respekteret og taget hånd om. Derfor vil jeg gerne forsikre dig om, at vores dedikerede kundeserviceteam er tilgængeligt og ivrig efter at hjælpe dig med eventuelle spørgsmål, bekymringer eller problemer, du måtte have. Du kan kontakte dem direkte på review@power.dk, og de vil gøre deres bedste for at hjælpe.
Vi vil gerne forstå, hvordan vi kan gøre tingene bedre og sikre, at dine fremtidige oplevelser med os er helt enestående. Derfor er din feedback uundværlig og vi sætter stor pris på den.
Endnu en gang, undskyld for enhver ulejlighed dette måtte have forårsaget.
Med venlig hilsen,
Louise/POWER
it's just awful
The seller doesn't care what kind of product I need, but he was eager to sell me what I don't need, subscribers are sorry that there is no desire to sell me what I really need and why did i come there
December 2, 2024
Reply from POWER.dk - Herlev
Hej
Jeg vil gerne tage et øjeblik til at udtrykke min oprigtige taknemmelighed for din ærlige feedback.
Din tid og dine tanker betyder virkelig meget for os. Det er gennem kunder som dig, der tager sig tid til at dele deres oplevelser, at vi virkelig kan forbedre os. Selvom vi er kede af at høre, at din seneste oplevelse ikke var perfekt, er vi taknemmelige for muligheden for at lære af den.
Din feedback er uvurderlig for os, og vi vil gøre alt for at forbedre os.
Venligst kontakt os på review@power.dk, hvis der er noget mere, du gerne vil dele, eller hvis der er yderligere du ønsker hjælp med.
Endnu engang, tak for din ærlighed og din støtte. Vi ser frem til at gøre din næste oplevelse med os til en mere positiv og mindeværdig en.
Venlig hilsen,
Mia/POWER
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.