The procedure to order the pieces was professional done and the payment was arranged properly. The problem occurred as the announced delivery time of 2 weeks was superseded by 2 additional weeks. At... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I ordered my item on Jan 13. The item was not delivered to me until February 4. In that time I received one update from Power on Jan 18 that there would be a delay until Jan 21. From then on there was... See more
Company replied
I feel like the guys forcing me to buy their others products ie changing electricity company, changing telephone company etc. etc. Many time I have to say sorry not interested, not interested. I pe... See more
Company replied
I came not knowing the exact product I wanted, but I had an idea of what I was looking for. The personnel explained thoroughly and gave different alternatives. Very clear, friendly and helpful to get... See more
Company replied
Company details
Written by the company
POWER er stedet, hvor du kan købe elektronik, hvidevarer og de fedeste gadgets. Vores Prisrobot har tjekket priserne for dig, så du altid får en skarp pris - og så har vi altid samme lave pris i butik som på net. Så du kan handle, hvor du helst vil.
30 dages-testen
Ikke tilfreds med dit køb? Hos POWER har du fuld returret i hele 30 dage. Også selv om du har brugt din vare.
Vi bliver triste bare ved tanken om elektronik, der står og samler støv i et kælderrum. Derfor tilbyder vi, at du kan teste din nyindkøbte vare i 30 dage og returnere det, hvis det ikke lever op til dine forventninger. På den måde sikrer vi både glade kunder og elektronik, der rent faktisk bliver brugt.
Du skal blot levere varen retur uden skader og fuld funktionsdygtig og vise os kvitteringen. Ingen regler uden undtagelser, og her gælder returretten altså ikke digitale downloads, software, abonnementer, køkkendele, køkkener & specialbestillinger. Samt hvis emballagen er brudt på Apple iPad, Apple Watch, mobiltelefoner, film, spil og forbrugsvarer som batterier og blæk. Se mere på power.dk/kundefordele
Contact info
Herlev Hovedgade 17, 2730, Herlev, Denmark
- 70338080
4.0
Great
6K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from POWER.dk - Herlev
Hi Suresh,
Tak for din fantastiske 5-stjernede anmeldelse! Det glæder os meget at høre, at du har haft en god oplevelse med vores service og personale i Herlev. Din positive feedback betyder meget for os, og vi sætter stor pris på, at du tog dig tid til at dele den med os. Vi stræber altid efter at give vores kunder den bedste service, og det er dejligt at høre, at vi lykkedes med det i dit tilfælde.
Med venlig hilsen, Erik fra POWER! ⚡
But I see
But I see , i'm not happy because
When I buy the television monday I asked to change my address
And I expect Tomorrow.
Delivery
And the television of game gonna go to my old address
I think it's gonna be the last time.What?I buy something
Thanks
And tomorrow is gonna be very very difficult day
Because somebody don't do jobs
I cross the finger everything gonna be okay
July 5, 2025
Reply from POWER.dk - Herlev
Hi Vanya,
Tak for din tilbagemelding angående leveringen af dit TV. Vores specialistteam har modtaget din feedback og vil gennemgå den internt.
Det er frustrerende når leveringsdetaljer ikke bliver opdateret som ønsket. Ændringer af leveringsadresse skal anmodes om minimum 24 timer før levering.
Vores leveringsteam vil ringe cirka 30 minutter før ankomst.
Din feedback er værdifuld for os og hjælper os med at forbedre vores service.
Please consider providing a few chairs for elderly people and pregnant women. My wife, who is currently pregnant, had to sit on the floor during the entire shopping time because of delays caused by a
1. Fast and Professional Service
2. Excellent and Responsive Support
3. A Positive and Satisfying Experience
4. Successful and Helpful Collaboration
July 4, 2025
Reply from POWER.dk - Herlev
Hi Hamza,
Tak for din positive anmeldelse og de venlige ord om vores service! Det glæder os at høre, at du har haft en god oplevelse med vores support og samarbejde. Din feedback omkring siddepladser er meget værdifuld, og vi tager det med i vores overvejelser om at forbedre kundeoplevelsen i vores butikker.
Med venlig hilsen, Erik fra POWER! ⚡
Ali helped me and he was very nice and…
Ali helped me and he was very nice and professional.
June 17, 2025
Reply from POWER.dk - Herlev
Hi!
Thank you for the visit, the review and your reward of 5 beautiful ⭐⭐⭐⭐⭐
It’s great to see all of these stars, and we will do our utmost to repeat this success! 😊
We look forward to welcoming you again! 🤞🧡
Best regards,
Astrid/POWER
Good service 👌
June 18, 2025
Reply from POWER.dk - Herlev
Hi!
Thank you for the visit, the review and your reward of 5 beautiful ⭐⭐⭐⭐⭐
It’s great to see all of these stars, and we will do our utmost to repeat this success! 😊
We look forward to welcoming you again! 🤞🧡
Best regards,
Astrid/POWER
I have been waiting for my tablet
I have been waiting for my tablet
from May 22nd, the waiting time was three to five days.
Nothing. Today is June 16th
No contact or any information
Before you want to order something from this store think seriously.
June 11, 2025
Reply from POWER.dk - Herlev
Hi!
Thank you for the visit, the review and your reward of 5 beautiful ⭐⭐⭐⭐⭐
It’s great to see all of these stars, and we will do our utmost to repeat this success! 😊
We look forward to welcoming you again! 🤞🧡
Best regards,
Astrid/POWER
Reply from POWER.dk - Herlev
Hi!
Thank you for the visit, the review and your reward of 5 beautiful ⭐⭐⭐⭐⭐
It’s great to see all of these stars, and we will do our utmost to repeat this success! 😊
We look forward to welcoming you again! 🤞🧡
Best regards,
Astrid/POWER
Easy to find things and the people working there are easy to talk to😊…
Easy to find things and the people working are
June 1, 2025
Reply from POWER.dk - Herlev
Hi!
Thank you for the visit, the review and your reward of 5 beautiful ⭐⭐⭐⭐⭐
It’s great to see all of these stars, and we will do our utmost to repeat this success! 😊
We look forward to welcoming you again! 🤞🧡
Best regards,
Astrid/POWER
Have just bought an iPhone 16e at Power…
Have just bought an iPhone 16e at Power Herlev in shopping centre BIG. Mr. Ali from the support section was extremely friendly, patient and top notch professional. Power has a gem in him. Then we were sent to Daniall . Again a super smart, friendly and efficient salesman. His guidance made us very comfortable. Power is lucky to have him. Thank you to both .
June 1, 2025
Unprompted review
Reply from POWER.dk - Herlev
Hi!
Thank you for the visit, the review and your reward of 5 beautiful ⭐⭐⭐⭐⭐
It’s great to see all of these stars, and we will do our utmost to repeat this success! 😊
We look forward to welcoming you again! 🤞🧡
Best regards,
Astrid/POWER
Good………………
May 26, 2025
Reply from POWER.dk - Herlev
Hej!
Tusinde tak for din anmeldelse og for, at du deler din gode POWERoplevelse med os & andre!
I POWER elsker vi glade og tilfredse kunder, hvorfor det spreder ekstra smil at læse, at det lykkes!
Vi ser frem til at byde dig velkommen igen i fremtiden! 🤞😊
Du ønskes en dejlig dag!
De bedste hilsner,
Astrid/POWER
Reply from POWER.dk - Herlev
Hi!
Thank you for the visit, the review and your reward of 5 beautiful ⭐⭐⭐⭐⭐
It’s great to see all of these stars, and we will do our utmost to repeat this success! 😊
We look forward to welcoming you again! 🤞🧡
Best regards,
Astrid/POWER
19-05-2025 on Kl 10:03 i have been to…
19-05-2025 on Kl 10:03 i have been to the power Herlev and wants to buy an iPad.
Seller asked me do you needed any insurance. I sad nej Tak, again asked do you need cover for i pad? I replied no thanks, do you need charger? I replied no thanks i have it already. Then he got very angry and started to raise his voice and asked what is your telephone provider? . I said i am not interested
Then he started to said why you don't want to let me know the telephone provider name.
Then i replied to him
Can i explain why
He said no not needed and if you want pay for i pad or get out from my shop.
I just moved on to another shop and i bought my new i pad.
May 19, 2025
Unprompted review
Reply from POWER.dk - Herlev
Hi Lakshminarayanan,
Thank you for sharing your experience — I’m truly sorry to read how you were treated in our Herlev store. That is completely unacceptable. You should never experience being pressured, spoken to in a raised voice, or treated disrespectfully because you decline additional products or services. You have every right to say no, and our staff must respect that without question.
I fully understand why you chose to leave and buy your iPad elsewhere, and I sincerely regret that you had to experience such a situation. Please be assured that your feedback will be passed on to the store’s management so that this behavior can be addressed. It is certainly not how we want any of our customers to be met at POWER.
Thanks again for making us aware of this — and sorry, once more, for a disappointing and unpleasant visit.
You are wished a good day.
Best regards
Astrid/POWER
In general we had a good experience.
May 12, 2025
Reply from POWER.dk - Herlev
Hi Ashot!
Thank you for the visit, the review and your reward of 5 beautiful ⭐⭐⭐⭐⭐
It’s great to see all of these stars, and we will do our utmost to repeat this success! 😊
We look forward to welcoming you again! 🤞🧡
Best regards,
Astrid/POWER
Fast delivery 👌
May 6, 2025
Reply from POWER.dk - Herlev
Vi er virkelig glade for at høre, at vi kunne leve op til dine forventninger! Din tilfredshed er vores største prioritet, og vi ser frem til at se dig igen snart.
De bedste hilsner,
Andreas / POWER
Mobile Department
Not good service.
When I ask the specific Mobile phone the seller (I can not mention his name I want to see him on job). He just want customer (me) to buy and Taunting me on my Budget.
I have had bad experience with a phone company while bought a subscription from Power.
But the seller was constantly insisting me to buy the subscription which I did not want despite telling him I'm not intrested He was Taunting, Laughing with his other colleagues.
I kept his colleague mouth close that I'm talking and dealings to him Not You.
Cut a story short some of Power's seller Insist to sell their Phone subscription. Showing Expensive subscription in very fast, talkative and ambitious way. Which appears that they are selling Mobile Subscription in very cheap offer but in Reality they make Customer fool sell subscription very expensive.
They make customer irritate and customer wants to get rid of them. I would say it's bad really bad service they should talk very humbly in Easy and simple way of selling.
Not Tounting,Laughing and make laugh with other colleague, so that customer feel comfortable.
I'm happy and pleased being Power's customer but not with some of your mobile seller.
Hope my feedback will help improve your Customers care not Criticize.
Kind regards
Syed
April 29, 2025
Reply from POWER.dk - Herlev
Dear Syed,
Thank you for taking the time to share your experience. We're truly sorry to hear about the way you were treated — no customer should feel taunted, pressured, or uncomfortable when asking for help. Your feedback is both detailed and valuable, and we sincerely appreciate your honesty.
At POWER, respectful and helpful service is something we take very seriously. It is not acceptable that you felt pushed toward buying a subscription you didn’t want, and even worse, that your budget was not respected. We will use your experience as a clear reminder to improve the way we communicate with our customers — always with respect, clarity, and professionalism.
Thank you again for your loyalty and for giving us the chance to improve.
Wishing you a good day.
Kind regards
Astrid / POWER
I came not knowing the exact product I…
I came not knowing the exact product I wanted, but I had an idea of what I was looking for. The personnel explained thoroughly and gave different alternatives. Very clear, friendly and helpful to get the best with your available financial resource.
April 23, 2025
Reply from POWER.dk - Herlev
Det er fantastisk at høre, at du havde en så god oplevelse hos os! Vi er taknemmelige for din støtte og ser frem til at betjene dig igen i fremtiden.
De bedste hilsner,
Andreas / POWER
People’s are there just chatting with…
People’s are there just chatting with each other and not taking care just see him and see them after some time no response i left the shop and brought in another shop
April 15, 2025
Reply from POWER.dk - Herlev
Dear Thiruvarangam,
Thank you for sharing your experience with us.
We are truly sorry to hear that you felt ignored during your visit. This is certainly not the level of service we aim to provide. Every customer deserves attention and assistance, and it's disappointing to know that we did not meet that expectation for you.
Your feedback is very important, and we will work hard to ensure this does not happen again.
Thank you once again for taking the time to let us know — you are wished a wonderful day! 🌟
Best regards,
Astrid/POWER
En stor oplevelse at handle hos power i…
En stor oplevelse at handle hos power i herlev. Og en stor tak til Jeppe k for hans tålmodighed fantastisk service.
April 12, 2025
Reply from POWER.dk - Herlev
Tusind tak for de venlige ord! Vi sætter pris på din feedback og er henrykte over, at du er tilfreds med vores service. Vi håber at se dig igen i vores butikker snart!
De bedste hilsner,
Andreas / POWER
Broken device
Device is not working properly and the only thing you can do is to take it for a month for the repair. Instead of swapping the broken for the new one. I have just bought that device (quite expensive)
April 6, 2025
Reply from POWER.dk - Herlev
Hi,
Thank you for your review.
I'm truly sorry to hear about the issues with your newly purchased device. I completely understand how frustrating it must be, especially when it hasn't met your expectations and you've just acquired it.
I apologize for the inconvenience of having to send it for repair rather than receiving an immediate replacement. It's important to us that our customers are satisfied with their purchases, and I regret the distress this situation has caused you.
Thank you for bringing this to our attention, and we appreciate your feedback as it helps us to improve.
Best regards,
Jacob / POWER
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.