This store has many things and when I ask for help there is always someone who wants to help me and there are many times where you can get really cheap Nintendo switch games, so I am happy with this s... See more
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See what reviewers are saying
The seller was very professional. I already knew which model I wanted and he confirmed that was a good choice, but pointing the pros and cons of the model. He also promised that I would be helped to... See more
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We are at Power kolding to buy TV but we have to stand there for 5 minutes because no one entertain us. We keep on asking when is his colleague come but he just keep on saying it's coming. Poor custom... See more
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Click and collect, fungerer godt. Hurtig og nem ekspedition og glad for at man stadig kan pakke ind som gave i butikken ☺️👌🏻
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Company details
Written by the company
POWER er stedet, hvor du kan købe elektronik, hvidevarer og de fedeste gadgets. Vores Prisrobot har tjekket priserne for dig, så du altid får en skarp pris - og så har vi altid samme lave pris i butik som på net. Så du kan handle, hvor du helst vil.
30 dages-testen
Ikke tilfreds med dit køb? Hos POWER har du fuld returret i hele 30 dage. Også selv om du har brugt din vare.
Vi bliver triste bare ved tanken om elektronik, der står og samler støv i et kælderrum. Derfor tilbyder vi, at du kan teste din nyindkøbte vare i 30 dage og returnere det, hvis det ikke lever op til dine forventninger. På den måde sikrer vi både glade kunder og elektronik, der rent faktisk bliver brugt.
Du skal blot levere varen retur uden skader og fuld funktionsdygtig og vise os kvitteringen. Ingen regler uden undtagelser, og her gælder returretten altså ikke digitale downloads, software, abonnementer, køkkendele, køkkener & specialbestillinger. Samt hvis emballagen er brudt på Apple iPad, Apple Watch, mobiltelefoner, film, spil og forbrugsvarer som batterier og blæk. Se mere på power.dk/kundefordele
Contact info
Vejlevej 257C, 6000, Kolding, Denmark
- 70338080
3.9
Great
4K reviews
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Formally raising a complaint
I am writing to formally raise a complaint regarding my recent experience at your Power store at Vejlevej 257C, Kolding, on 7 April 2026 (around 15:00) and 8 April 2026 (around 16:00). I have attached my receipt for reference.
I chose to visit your store based on its strong reputation for Apple products. However, my experience has involved misinformation, price inconsistency, and lack of accountability, which I find unacceptable.
On 7 April, I visited your store to explore purchasing options. I was informed that the iPhone 17 Pro was unavailable for 2-3 weeks. I then asked about the iPhone 17 Pro Max and was clearly told that it was available for 9,999 DKK, which was significantly cheaper than other retailers.
On 8 April, I returned to make the purchase. At this point, I was informed that the price was 10,999 DKK, a difference of 1,000 DKK from what I had been told the previous day. I did not receive any explanation for this discrepancy, which raises concerns about the accuracy of information provided to customers.
Before completing the purchase, I spoke with a staff member at the support desk, Lucas (I'm not sure if this is the name but starts with an L), and explained that I had not yet backed up my iPhone 15 Pro (256 GB) and asked what my options were. Based on this, he proposed a process in which I could:
Purchase the new phone
Transfer my data
Reset my old phone
Sell it to Power
Return the new phone (with data transferred)
Redeem points and repurchase the new phone
He clearly confirmed that this was possible and assured me he would assist me after the purchase.
Based on this guidance, I proceeded to purchase the iPhone 17 Pro Max for 11,123 DKK, which is a significant expense for me as an international student. As a consumer, I expect accurate and consistent information when making a high-value purchase decision.
However, when I returned to the support desk after purchase, I was informed by the store manager that none of this process was possible due to store policy. This is a policy that should reasonably be known and communicated correctly by all staff members.
Instead, I was given only two options:
Proceed with a trade-in for points (which are not useful to me, as I do not intend to make another large purchase), or
Sell my phone elsewhere
When I questioned why I had been given incorrect and misleading information, I was told that Lucas was not responsible for such queries and had only been covering them temporarily. This response reflects a clear lack of accountability.
To be clear, I did not propose this process myself - I relied entirely on the guidance provided by your staff. I made a high-value purchase based on that information. Had I been given accurate information, I would not have proceeded in the same way.
As a customer, it is not acceptable that I am now expected to bear the inconvenience of correcting a situation caused by misinformation from your team.
Given the circumstances, I request a fair resolution. This may include a price adjustment to the originally quoted 9,999 DKK and/or an exception to facilitate the trade-in process as originally explained to me.
I would appreciate a prompt response and resolution to this matter within the next few days.
April 9, 2026
May use AI-assist with repliesRead more
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Reply from POWER.dk - Kolding
Hi Petya,
Tak for din fantastiske anmeldelse! Det er dejligt at høre, at du har haft en fremragende oplevelse med os i Kolding. Vi sætter stor pris på din positive feedback og er glade for, at vi kunne levere den service, du fortjener.
All the best, Erik at POWER! ⚡
Reply from POWER.dk - Kolding
Hi Sentongo Desmond,
Tak for din anmeldelse! Det er fantastisk at høre, at du havde en god oplevelse med vores personale i butikken. Vi sætter stor pris på, at du fremhæver deres service.
Hvad angår din oplevelse ved afhentningsstedet, beklager vi, at det ikke levede op til dine forventninger. Vi tager din feedback seriøst og arbejder konstant på at forbedre servicen på alle vores lokationer.
Kontakt venligst vores kundeservice direkte, så vores specialister kan hjælpe dig videre med din specifikke oplevelse.
Alt det bedste, Erik hos POWER! ⚡
God service
February 24, 2026
Reply from POWER.dk - Kolding
Hej der,
Tak for din fantastiske anmeldelse! Det glæder os enormt at høre, at du har haft en god oplevelse med vores service i Kolding. Din positive feedback betyder meget for os og motiverer hele vores team til at fortsætte med at levere den bedste service.
Vi sætter stor pris på, at du tog dig tid til at dele din oplevelse!
Alt det bedste, Erik hos POWER! ⚡
Reply from POWER.dk - Kolding
Hej Verner,
Tak for din fantastiske anmeldelse! Det glæder os enormt at høre, at du har haft en god oplevelse med vores service i Kolding. Din positive feedback betyder meget for os og motiverer vores team til at fortsætte med at levere den bedste service.
Vi sætter stor pris på, at du tog dig tid til at dele din oplevelse med os!
Alt det bedste, Erik hos POWER! ⚡
Easy, fast and comfortable to order items online
I ordered laptop online and within 30-40 mins I have got a message that I can pick it up. It was great that I had an option to pay when I pick up ordered item. On arrival just gave my phone number and paid for the laptop. It was first and very easy to order online. And very cool that I can pay at the store.
January 11, 2026
Reply from POWER.dk - Kolding
Hi Elchin,
Tak for din fantastiske anmeldelse! Det er dejligt at høre, at din online bestilling gik så glat, og at du var tilfreds med vores Click & Collect service. Vi er glade for, at du kunne få besked så hurtigt og nyde fleksibiliteten ved at betale i butikken ved afhentning. Det lyder som om vores team i Kolding leverede en rigtig god oplevelse for dig.
Alt det bedste, Erik hos POWER! ⚡
Someone came and help me before I had…
Someone came and help me before I had to ask for help
Good customer service Democratic countries in America
January 9, 2026
Reply from POWER.dk - Kolding
Hi Humphrey,
Tak for din fantastiske anmeldelse! Det er dejligt at høre, at vores medarbejder var så opmærksom og hjælpsom, at de kom til dig, før du overhovedet nåede at bede om hjælp. Sådan proaktiv kundeservice er noget, vi virkelig sætter pris på at levere.
Det betyder meget for os at vide, at du havde en så positiv oplevelse i vores Kolding-butik. Vi arbejder hårdt for at sikre, at alle vores kunder føler sig godt behandlet og får den hjælp, de har brug for.
Tak fordi du tog dig tid til at dele din oplevelse med os!
Med venlig hilsen, Erik hos POWER! ⚡
Reply from POWER.dk - Kolding
Hi Muna,
Tak for din fantastiske anmeldelse! Det varmer vores hjerter at høre, at du har haft en fremragende oplevelse med vores service og vejledning. Vi sætter stor pris på, at du tog dig tid til at dele din positive feedback.
Det betyder meget for os at vide, at vores team i Kolding har leveret den service, du fortjener. Vi arbejder hver dag for at give vores kunder den bedste oplevelse.
Tak fordi du valgte POWER!
Alt det bedste, Erik hos POWER! ⚡
Reply from POWER.dk - Kolding
Hi Rowen,
Tak for din fantastiske anmeldelse! Det er dejligt at høre, at du har haft en god oplevelse med os i Kolding. Vi sætter stor pris på din positive feedback om behandlingen og at alt gik nemt og godt.
All the best, Erik at POWER! ⚡
Skarp pris i black weeks på…
Skarp pris i black weeks på robotstøvsugere. Click and collect, på lager i kolding. Super oplevelse!
November 22, 2025
Reply from POWER.dk - Kolding
Hej Jacob,
Tak for din fantastiske anmeldelse! Det er dejligt at høre, at du havde en super oplevelse med vores skarpe priser på robotstøvsugere under Black Weeks. Vi er glade for, at click and collect fungerede perfekt for dig i Kolding, og at produktet var på lager som forventet. Din positive feedback betyder meget for os!
Med venlig hilsen, Erik hos POWER! ⚡
They have the best customers support
They have the best customers support, really good price and the products have a high quality. I will always go back to buy from them.
November 18, 2025
Reply from POWER.dk - Kolding
Hi ana cristina,
Tak for din fantastiske anmeldelse! Det varmer virkelig vores hjerter at høre, at du er så tilfreds med vores kundeservice, priser og produktkvalitet. Det betyder meget for os at vide, at vi lever op til dine forventninger, og at du vil vende tilbage som kunde. Vi sætter stor pris på din tillid og loyalitet!
Alt det bedste, Erik hos POWER! ⚡
Friendly salesperson
Friendly salesperson. Made finding a washer and dryer quick and painless. Was in and out of store in less than 10 minutes.
November 1, 2025
Reply from POWER.dk - Kolding
Hi Jessie,
Tak for din fantastiske anmeldelse! Det er dejligt at høre, at vores sælger i Kolding kunne hjælpe dig med at finde den perfekte vaskemaskine og tørretumbler så hurtigt og nemt. Vi sætter stor pris på, at du tog dig tid til at dele din positive oplevelse med os.
Alt det bedste, Erik hos POWER! ⚡
My experience was good
October 16, 2025
Reply from POWER.dk - Kolding
Hi Dipendra,
Tak for din fantastiske anmeldelse! Det glæder os enormt at høre, at din oplevelse var god. Vi sætter stor pris på din positive feedback.
Din tilfredshed betyder meget for os, og det er dejligt at vide, at vi leverede en god service til dig.
Alt det bedste, Erik hos POWER! ⚡
Perfect 👍👍👍
September 19, 2025
Reply from POWER.dk - Kolding
Hi Mykhailo,
Thank you for taking the time to leave such a positive review! We're thrilled to hear that your experience with your order Web-224316956 was perfect.
Your feedback means a lot to us and helps other customers feel confident about shopping with POWER. We're glad we could meet your expectations and provide you with excellent service.
We appreciate your business and look forward to serving you again in the future!
Reply from POWER.dk - Kolding
Hi Adeyinka,
Tak for din fantastiske anmeldelse! Det er dejligt at høre, at du var tilfreds med både vores service og levering. Vi sætter stor pris på din positive feedback og er glade for, at vi kunne leve op til dine forventninger.
All the best, Erik at POWER! ⚡
Reply from POWER.dk - Kolding
Hi Wilson,
Thank you for your positive review! We are delighted to hear that you are satisfied with the quality of your purchase. Your feedback is valuable to us, and we truly appreciate you taking the time to share your experience. We always strive to deliver high-quality products to our customers.
Click and collect fungerer godt
Click and collect, fungerer godt.
Hurtig og nem ekspedition og glad for at man stadig kan pakke ind som gave i butikken ☺️👌🏻
July 23, 2025
Reply from POWER.dk - Kolding
Hej Helle,
Tak for din positive anmeldelse! Det glæder os meget at høre, at du havde en god oplevelse med vores Click & Collect service. Det er netop designet til at være både hurtigt og nemt.
Med venlig hilsen, Erik fra POWER! ⚡
Reply from POWER.dk - Kolding
Hi Dumitru,
Tak for din fantastiske anmeldelse! Det glæder os meget at høre, at du har haft en god oplevelse med vores personale i Kolding. Din positive feedback betyder meget for os, og vi sætter stor pris på, at du tog dig tid til at dele den med os. Vi stræber altid efter at give den bedste service til vores kunder.
Med venlig hilsen, Erik fra POWER! ⚡
Reply from POWER.dk - Kolding
Hej Kubrum,
Tak for din fantastiske 5-stjernede anmeldelse af POWER Kolding! Det glæder os meget at høre, at du har haft en god oplevelse med vores butik og personale. Din positive feedback om den gode service og de smilende medarbejdere betyder meget for os. Vi stræber altid efter at give vores kunder den bedste oplevelse, og det er dejligt at høre, at vi har levet op til dette i dit tilfælde.
Med venlig hilsen, Erik fra POWER! ⚡
Excellent customer service
Excellent customer service. Many thanks to Lasse from Power Kolding, who made a great sales package to us.
July 5, 2025
Unprompted review
Reply from POWER.dk - Kolding
Hi Cony,
Tak for din fantastiske anmeldelse! Det glæder os meget at høre, at du har haft en god oplevelse i vores butik i Kolding. Vi sætter stor pris på din positive feedback.
Med venlig hilsen, Erik fra POWER! ⚡
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