Power Meter City Reviews 4,102

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 534 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the exceptional customer service, noting the personalized assistance and prompt communication throughout their purchasing journey. Many people appreciate the fast and efficient shipping, with products often arriving sooner than expected and well-packaged. Reviewers also praise the extensive range of quality products and the ease of the ordering process, making it a simple choice for repeat purchases. However, some customers also noted an occasional delay in shipment despite items being listed as in stock, which impacted their delivery expectations.

What people talk about most

Product

Users describe positive interactions with product, often highlighting the great quality and fair pricing of... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the super fast shipping and... See more

Service

Clients share positive opinions on service, consistently highlighting the exceptional and fast service... See more

Order

People report positive experiences with order, highlighting the ease and speed of the ordering process.... See more

Customer service

Consumers find customer service to be positive, with many describing it as helpful, responsive, and quick.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Power meter arrived rapidly, setup/installation was simple, just bolting a chainring on and re-attaching my Raceface Cinch crank. The phone app has been removed from Google play despite having link... See more

Company replied

Rated 5 out of 5 stars

I’ve bought two power meters and chain rings through power meter city. Fantastic customer service Dave. There has been great back-and-forth with emails on both my original orders and some follow up st... See more

Company replied

Rated 5 out of 5 stars

My purchase was an international sale, and to be fair it arrived in less time than a domestic package. I was kept updated from sale to when the package arrived. Product wise Power Meter City has an ex... See more

Company replied

Rated 5 out of 5 stars

From start to finish a great experience. Was looking to add a power meter to my Eiillie crankset, but didn't want to wait to get it from China. Power Meter city to the rescue. Easy order process, GREA... See more

Company replied


Company details

  1. Bike Accessories Store
  2. Bicycle Store
  3. Sporting Goods Store

Written by the company

Since launching in 2016, Power Meter City has been dedicated to offering the widest selection of power meters available—along with the knowledge you need to use them. While that mission still drives us, we’ve expanded to include a broad range of bike components and accessories, all selected with the same level of care and expertise. We’re a small, passionate team of cyclists who live and breathe bikes. Whether you're a seasoned rider or just getting started, our goal is simple: to give you outstanding service and support every step of the way!


Contact info

4.9

Excellent

TrustScore 5 out of 5

4K reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Power Meter City has been a trusted…

Power Meter City has been a trusted vendor and partner for Testa della Corsa Cycling & Fitness for several years! After winning the Senior Games of Mississippi ITT and getting 2nd place in the road race, I decided to get the Assiamo Favero dual-sided pedals for enhanced power metrics. Thanks for the support & I would be delighted to add you to our web site.

June 3, 2026
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Reply from Power Meter City

Hi Richard! Thank you for your continued support and congratulations on your impressive results at the Senior Games of Mississippi! We're honored to be a trusted partner for Testa della Corsa Cycling & Fitness and hope you enjoy the additional insights from your new Favero Assioma pedals. If there's anything else we can do for you, please don't hesitate to reach out.

Rated 5 out of 5 stars

Dave to the rescue!

There are not enough words to express how satisfying buying a product from such a great company is. From the first contact on the chat Forum from Dave, to the follow up phone call from Dave making sure that I had indeed ordered the correct product. Then you had a third email from him saying just give me a call with questions, and then he walked me through the final couple of steps that were confusing to me.

Overall, their emails keeping you up-to-date the shipping confirmations and just a very personal touch they give should reassure anyone that this is the right purchase from the right place. I can’t thank them enough for their help. The best part was absolutely zero pressure to even buy anything. That’s what makes buying something so satisfying. Thanks guys and thanks, Dave!!

June 3, 2026
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Reply from Power Meter City

Thank you for the incredible feedback! We're thrilled to hear Dave was able to help throughout the process and ensure everything went smoothly. We truly appreciate your kind words and are grateful for your trust in us. If you ever have questions or need assistance in the future, we're always here to help. Enjoy your new power meter!

Rated 5 out of 5 stars

Fast service.

June 3, 2026
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Reply from Power Meter City

Thank you, Steve! It was a pleasure doing business with you! Please let us know if there is anything else we can help you with!

Rated 5 out of 5 stars
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Reply from Power Meter City

Thank you for your review! We're glad you had a great experience with our customer service and fast delivery. If there's anything else we can help with, please let us know!

Rated 5 out of 5 stars

International purchase

My purchase was an international sale, and to be fair it arrived in less time than a domestic package. I was kept updated from sale to when the package arrived. Product wise Power Meter City has an extensive range and their service has always been first class so it was a simple choice to purchase from them again.

May 31, 2026
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Reply from Power Meter City

Thank you for your continued support and for choosing us again! We're delighted to hear that your international order arrived so quickly and that our updates kept you informed every step of the way. It's also great to know that our product range and customer service continue to meet your expectations. Ride safe, Stephen!

Rated 5 out of 5 stars

Found just the right pedals!

Found just the right pedals after struggling to find just the right power meter for my gravel bike. And, they were delivered quickly. Tested them out this weekend and they are EXCELLENT. Thank you, PM City!

May 28, 2026
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Reply from Power Meter City

Thank you for the wonderful review! We're glad we could help you find the right power meter pedals for your gravel bike. It's great to hear they arrived quickly and performed excellently on their first ride. Enjoy the new data and adventures ahead, and thank you for choosing Power Meter City!

Rated 5 out of 5 stars

Exactly what you’d hope

Fast service, good price, good shipping.

May 29, 2026
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Reply from Power Meter City

Thank you! We're happy to hear you were pleased with the service, pricing, and shipping speed. We appreciate your business and look forward to helping you again!

Rated 4 out of 5 stars

Good source of gear otherwise not in…

Good source of gear otherwise not in US, but lack of military/veterans support drops one star.

May 29, 2026
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Reply from Power Meter City

Thank you for your feedback and for choosing Power Meter City. We're glad we could provide access to products that can be difficult to find in the US. We also appreciate your comments regarding military and veteran support, and we'll be sure to share your feedback with our team. Thank you for your support!

Rated 5 out of 5 stars

Hella fast!

May 21, 2026
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Reply from Power Meter City

Thank you, Michael! We are here if there is anything else we can help you with! Ride safe!

Rated 5 out of 5 stars

Fast shipping and if needed any…

Fast shipping and if needed any information it was given fast and correctly!!

May 28, 2026
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Reply from Power Meter City

Thank you for the review, John. We are glad that you received your power meter on time! Please let us know if there is anything else we can help you with!

Rated 5 out of 5 stars
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Reply from Power Meter City

Thank you for your review! We're happy to hear your part arrived quickly. We appreciate your support and hope to help again in the future!

Rated 5 out of 5 stars

Great information and great service.

Great information and great service. Easy to get the product I needed. thank you

May 15, 2026
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Reply from Power Meter City

Thank you! We're glad our information and service helped make the process easy and straightforward. We appreciate your business and support!

Rated 5 out of 5 stars

Easy to order

Easy to order. They had the product I was looking for. Fair price. Shipping was quick. Product worked great. No complaints.

May 21, 2026
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Reply from Power Meter City

Thank you for your review! We're happy to hear you found exactly what you needed at a fair price and that everything arrived quickly and worked perfectly. We appreciate your support!

Rated 5 out of 5 stars

Easy shopping experience and great…

Easy shopping experience and great communication with prompt shipping. Can’t improve on that.

May 14, 2026
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Reply from Power Meter City

Thank you for the great feedback! We're glad you had an easy shopping experience along with prompt communication and fast shipping. We truly appreciate your support!

Rated 5 out of 5 stars

Fast delivery

Fast delivery. No BS. Great product. Thank you.

May 14, 2026
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Reply from Power Meter City

Thank you! We appreciate the straightforward review and are glad you enjoyed the fast delivery and product. Thanks again for choosing Power Meter City!

Rated 5 out of 5 stars

Power Meter City is awesome!

Power Meter City are the experts and the most reliable source for anything associated with a crankset. Easy ordering at fair prices and fast shipping. These folks are awesome!

May 19, 2026
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Reply from Power Meter City

Thank you so much for the incredible feedback! We take great pride in being a trusted source for cranksets and power meter components. We're glad the ordering process, pricing, and shipping all met your expectations. Your support means a lot to us!

Rated 5 out of 5 stars

Delivery was fast.

Delivery was fast.

May 13, 2026
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Reply from Power Meter City

Thank you for your feedback! We're glad your delivery arrived quickly. We appreciate your support!

Rated 5 out of 5 stars

Great shop

Great shop! Quick shipping and delivery!

May 12, 2026
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Reply from Power Meter City

Thank you! We're happy to hear you had a great experience with our shop and enjoyed the quick shipping and delivery. We appreciate your support!

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