We received an email yesterday saying our electric bill had not been paid. It is on a Direct Debit and has been going out every month however last months did not go out and they have added this months... See more
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Review summary
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I spoke with Surabhi Shankar today, who was extremely helpful. I had 4 different accounts with PE and she managed to sort them out in no time and amalgamate into one simple account. She was very clear... See more
Company replied
At the end of my first call I was told very aggressively to expect these reviews and don't ignore them by Sumit Nair . Further to that I was badgered by email by him as to why I hadn't written the r... See more
Company replied
Surabhi Shankar was help today, very helpful and professional at the same times. Harmain 47 account was held up for few months and I was very frustrated at start of the call. Surabhi understood the wh... See more
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Company details
Written by the company
Pozitive Energy is a technology-led supplier of gas and renewable electricity to small and medium-sized businesses and Industrial & Commercial customers in the UK. Its unique technology platform uses intelligent automation to deliver lower costs and a better experience for customers.
To all our CNG customers
Written by the company
- We are here to help
- We fully understand the frustrations you are feeling under the current situation due to the steep increase in prices. Energy markets have hit record highs which have caused major problems across the energy industry. We trust the following provides some reasoning for the increases: CNG forward bought your gas usage when the wholesale market was considerably lower than today, this enabled you to be on the rate you were previously on. Unfortunately, when CNG went into administration these hedges / forward purchases ended. The knock-on effect of this is that Pozitive Energy inherited your supply at the current market rate which is significantly higher. After a rigorous tender process Pozitive Energy was appointed the “supplier of last resort” (SoLR) During this process deemed / out of contract prices were strictly agreed with Ofgem As Pozitive Energy was appointed the supplier of last resort no hedges could be put in place as you have no contract with us, therefore the current market rate is applicable. Unfortunately, the rate you were previously on to the rate you are on now is significantly more, however, we are forced to buy and supply you at these rates. Our fixed term contracts are far more competitive than our deemed pricing and we would encourage everyone to get in touch with our Customer Care team to discuss a fixed term contract with us. You can get in touch on customercare@pozitive.energy or 0333 370 9900.
Contact info
United Kingdom
- pozitive.energy
4.7
Excellent
16K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 1 week
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Vivek Vinod Was very helpful
Vivek Vinod Was very helpful. I am zhaoor Ahmed and great experience very useful conversation and he guide me through very very impressed with the service.
July 21, 2026
Unprompted review
Reply from PE Solutions
Hi,
Thank you for taking the time to leave your review. We are glad we could help and will pass on your appreciation.
Regards,
PE Solutions
Cindrella D was super helpful and…
Cindrella D was super helpful and polite and solved my issue with my Gas bill. Thanks Cindrella
July 21, 2026
Unprompted review
Reply from PE Solutions
Hi,
Thank you for taking the time to leave your review. We are glad we could help and will pass on your appreciation.
Regards,
PE Solutions
Priyanka was very helpful today
Priyanka was very helpful today, very professional, got me sorted!
Thanks Sadie
July 21, 2026
Unprompted review
Reply from PE Solutions
Hi,
Thank you for taking the time to leave your review. We are glad we could help and will pass on your appreciation.
Regards,
PE Solutions
Sumit Nair- great experience
July 21, 2026
Unprompted review
Reply from PE Solutions
Hi,
Thank you for taking the time to leave your review. We are glad we could help and will pass on your appreciation.
Regards,
PE Solutions
Reply from PE Solutions
Hi,
Thank you for taking the time to leave your review. We are glad we could help and will pass on your appreciation.
Regards,
PE Solutions
Excellent service
I spoke with Ms. Namrata today regarding queries about our Direct Debit and outstanding balances. She was polite, professional, and extremely helpful.
She resolved all of our issues and provided excellent guidance for the future.
July 21, 2026
Unprompted review
Reply from PE Solutions
Hi,
Thank you for taking the time to leave your review. We are glad we could help and will pass on your appreciation.
Regards,
PE Solutions
Reply from PE Solutions
Hi,
Thank you for taking the time to leave your review. We are glad we could help and will pass on your appreciation.
Regards,
PE Solutions
Husain Shaikh was very helpful today
Husain Shaikh was very helpful today, helping me with my energy questions for my business Aneesah Spice
July 21, 2026
Unprompted review
Reply from PE Solutions
Hi,
Thank you for taking the time to leave your review. We are glad we could help and will pass on your appreciation.
Regards,
PE Solutions
Reply from PE Solutions
Hi,
Thank you for taking the time to leave your review. We are glad we could help and will pass on your appreciation.
Regards,
PE Solutions
Sachin helped me sort out my invoice…
Sachin helped me sort out my invoice payment
July 21, 2026
Unprompted review
Reply from PE Solutions
Hi,
Thank you for taking the time to leave your review. We are glad we could help and will pass on your appreciation.
Regards,
PE Solutions
Summit nair was very kind and helpful
Summit nair was very kind and helpful
July 21, 2026
Unprompted review
Reply from PE Solutions
Hi,
Thank you for taking the time to leave your review. We are glad we could help and will pass on your appreciation.
Regards,
PE Solutions
Lovelina helped me to resolve my query…
Lovelina helped me to resolve my query easily and without any fuss
Thanks for all of your help, Lovelina.
Paul
July 21, 2026
Unprompted review
Reply from PE Solutions
Hi,
Thank you for taking the time to leave your review. We are glad we could help and will pass on your appreciation.
Regards,
PE Solutions
Sunny B Was very helpful
Sunny B Was very helpful, polite, patient & stayed with me until the task was completed.
Thank you once again.
Ashwin Sheth
July 21, 2026
Unprompted review
Reply from PE Solutions
Hi,
Thank you for taking the time to leave your review. We are glad we could help and will pass on your appreciation.
Regards,
PE Solutions
Nilesh Joshi - Very Helpful
I called PE Energy today and Nilesh was very helpful in resolving a query on a closed account. Also very polite in dealing with the query. Thanks from Max Spielmann Limited
July 21, 2026
Unprompted review
Reply from PE Solutions
Hi,
Thank you for taking the time to leave your review. We are glad we could help and will pass on your appreciation.
Regards,
PE Solutions
Thankyou Briyanka for all your help
Thankyou Briyanka for all your help. I am most grateful
July 21, 2026
Unprompted review
Reply from PE Solutions
Hi,
Thank you for taking the time to leave your review. We are glad we could help and will pass on your appreciation.
Regards,
PE Solutions
Hi Toady spoke one of team member name…
Hi Toady spoke one of team member name Yoshit , he very helpful and support me very well.
S&S savour catering ltd.
July 21, 2026
Unprompted review
Reply from PE Solutions
Hi,
Thank you for taking the time to leave your review. We are glad we could help and will pass on your appreciation.
Regards,
PE Solutions
Nilesh Joshi Was very helpful listened…
Nilesh Joshi Was very helpful listened and helped resolve my issues very patient and friendly also.
July 21, 2026
Unprompted review
Reply from PE Solutions
Hi,
Thank you for taking the time to leave your review. We are glad we could help and will pass on your appreciation.
Regards,
PE Solutions
Sudhanshu Jaiswal it’s good kompani and…
Sudhanshu Jaiswal it’s good kompani and frendly staf
July 21, 2026
Unprompted review
Reply from PE Solutions
Hi,
Thank you for taking the time to leave your review. We are glad we could help and will pass on your appreciation.
Regards,
PE Solutions
Thanks to Shailesh got sorted quickly
Thanks to Shailesh got sorted quickly
July 20, 2026
Unprompted review
Reply from PE Solutions
Hi,
Thank you for taking the time to leave your review. We are glad we could help and will pass on your appreciation.
Regards,
PE Solutions
Very helpful very good experience with…
Very helpful very good experience with mark thanks mark
July 20, 2026
Unprompted review
Reply from PE Solutions
Hi,
Thank you for taking the time to leave your review. We are glad we could help and will pass on your appreciation.
Regards,
PE Solutions
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