We received an email yesterday saying our electric bill had not been paid. It is on a Direct Debit and has been going out every month however last months did not go out and they have added this months... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I spoke with Surabhi Shankar today, who was extremely helpful. I had 4 different accounts with PE and she managed to sort them out in no time and amalgamate into one simple account. She was very clear... See more
Company replied
At the end of my first call I was told very aggressively to expect these reviews and don't ignore them by Sumit Nair . Further to that I was badgered by email by him as to why I hadn't written the r... See more
Company replied
Surabhi Shankar was help today, very helpful and professional at the same times. Harmain 47 account was held up for few months and I was very frustrated at start of the call. Surabhi understood the wh... See more
Company replied
Company details
Written by the company
Pozitive Energy is a technology-led supplier of gas and renewable electricity to small and medium-sized businesses and Industrial & Commercial customers in the UK. Its unique technology platform uses intelligent automation to deliver lower costs and a better experience for customers.
To all our CNG customers
Written by the company
- We are here to help
- We fully understand the frustrations you are feeling under the current situation due to the steep increase in prices. Energy markets have hit record highs which have caused major problems across the energy industry. We trust the following provides some reasoning for the increases: CNG forward bought your gas usage when the wholesale market was considerably lower than today, this enabled you to be on the rate you were previously on. Unfortunately, when CNG went into administration these hedges / forward purchases ended. The knock-on effect of this is that Pozitive Energy inherited your supply at the current market rate which is significantly higher. After a rigorous tender process Pozitive Energy was appointed the “supplier of last resort” (SoLR) During this process deemed / out of contract prices were strictly agreed with Ofgem As Pozitive Energy was appointed the supplier of last resort no hedges could be put in place as you have no contract with us, therefore the current market rate is applicable. Unfortunately, the rate you were previously on to the rate you are on now is significantly more, however, we are forced to buy and supply you at these rates. Our fixed term contracts are far more competitive than our deemed pricing and we would encourage everyone to get in touch with our Customer Care team to discuss a fixed term contract with us. You can get in touch on customercare@pozitive.energy or 0333 370 9900.
Contact info
United Kingdom
- pozitive.energy
4.7
Excellent
16K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
over the phone name Paresh Padwal sort…
over the phone name Paresh Padwal sort it out our case very smooth, and good service ! thank you
July 23, 2026
Unprompted review
Reply from PE Solutions
Hi,
Thank you for taking the time to leave your review. We are glad we could help and will pass on your appreciation.
Regards,
PE Solutions
Great Support by the agent named Priyanka
I am Afruze ali from Al Khazra Markuzi Masjid, we had an issues from last 3-4 month which is resolved by the PE agent named Priyanka. She was so helpful and showed positive attitude. Great support.
July 23, 2026
Unprompted review
Reply from PE Solutions
Hi,
Thank you for taking the time to leave your review. We are glad we could help and will pass on your appreciation.
Regards,
PE Solutions
Suraj was great helped me a lot when…
Suraj was great helped me a lot when cleaning up my account well done
Ravi
July 23, 2026
Unprompted review
Reply from PE Solutions
Hi,
Thank you for taking the time to leave your review. We are glad we could help and will pass on your appreciation.
Regards,
PE Solutions
Husain Shaikh dealt with our query…
Husain Shaikh dealt with our query professionally and we were very pleased with the service.
July 23, 2026
Unprompted review
Reply from PE Solutions
Hi,
Thank you for taking the time to leave your review. We are glad we could help and will pass on your appreciation.
Regards,
PE Solutions
My experience was 5 stars plus
My experience was 5 stars plus
Willy was very helpful gave me great assistance in my problem 5 stars from me Rujina Akther from skewen fish bar
July 23, 2026
Unprompted review
Reply from PE Solutions
Hi,
Thank you for taking the time to leave your review. We are glad we could help and will pass on your appreciation.
Regards,
PE Solutions
Thanks For Nafisa
Thanks For Nafisa
She was very helpful and polite
One of the best 👍🏻
July 23, 2026
Unprompted review
Reply from PE Solutions
Hi,
Thank you for taking the time to leave your review. We are glad we could help and will pass on your appreciation.
Regards,
PE Solutions
Very good customer service
I called today with a query and my call was taken by Yoshit Poojary who was able to assist me very efficiently and resolve the issue. I was emailed almost immediately with the information I needed and he was very helpful setting up the account for me going forward.
July 23, 2026
Unprompted review
Reply from PE Solutions
Hi,
Thank you for taking the time to leave your review. We are glad we could help and will pass on your appreciation.
Regards,
PE Solutions
Beware of Undisclosed Transmission Charges
I am extremely disappointed with this energy supplier's sales practices.
When I accepted their quote, I was not informed that the contract would include additional transmission fixed charges of 58.7299 per day. I only discovered these charges after reviewing the contract. Had these costs been disclosed upfront, I would have made a different decision.
Adding significant charges that were not clearly explained during the quotation process feels misleading and is not the level of transparency customers should expect. I have asked the company to remove these charges or cancel the contract.
I would advise anyone considering this supplier to read the contract very carefully and ensure that all charges are fully explained before agreeing to anything.
July 22, 2026
Unprompted review
Reply from PE Solutions
Hi,
We would like to clarify that the Transmission Fixed Charges are clearly detailed within the contract documentation provided to you. The contract sets out all applicable charges, including the unit rate, standing charge, and transmission charges, before it is signed.
We encourage all customers to carefully review the contract terms before accepting and signing the agreement. By signing the contract, you confirmed your acceptance of the charges and terms outlined within it.
We also note that you have raised a formal complaint. Our Complaints Team is currently reviewing the matter and will investigate your concerns in full before providing a formal response.
Kind regards,
PE Solutions
Surabhi Shankar was very helpful and…
Surabhi Shankar was very helpful and efficient in helping me.
Edward McCourt
July 22, 2026
Unprompted review
Reply from PE Solutions
Hi,
Thank you for taking the time to leave your review. We are glad we could help and will pass on your appreciation.
Regards,
PE Solutions
Reply from PE Solutions
Hi,
Thank you for taking the time to leave your review. We are glad we could help and will pass on your appreciation.
Regards,
PE Solutions
Reply from PE Solutions
Hi,
Thank you for taking the time to leave your review. We are glad we could help and will pass on your appreciation.
Regards,
PE Solutions
Vivek viond
Hi
Vivek Vinod
Really helped me through the process of terminating my contract thank you again
Najum Hussain
July 22, 2026
Unprompted review
Reply from PE Solutions
Hi,
Thank you for taking the time to leave your review. We are glad we could help and will pass on your appreciation.
Regards,
PE Solutions
Quick service
Quick service . Really recommend.mr. Yoshit very helpful.
July 22, 2026
Unprompted review
Reply from PE Solutions
Hi,
Thank you for taking the time to leave your review. We are glad we could help and will pass on your appreciation.
Regards,
PE Solutions
Surabhi Shankar Has been extremely…
Surabhi Shankar Has been extremely helpful. Pleased with the outcome. Thanks
Sajed
July 22, 2026
Unprompted review
Reply from PE Solutions
Hi,
Thank you for taking the time to leave your review. We are glad we could help and will pass on your appreciation.
Regards,
PE Solutions
Reply from PE Solutions
Hi,
Thank you for taking the time to leave your review. We are glad we could help and will pass on your appreciation.
Regards,
PE Solutions
Reply from PE Solutions
Hi,
Thank you for taking the time to leave your review. We are glad we could help and will pass on your appreciation.
Regards,
PE Solutions
Priyanka has been absolutely amazing in…
Priyanka has been absolutely amazing in providing the support with technical issues related to the portal. She is always so friendly and helpful and gets the job done. Thank you Priyanka.
July 22, 2026
Unprompted review
Reply from PE Solutions
Hi,
Thank you for taking the time to leave your review. We are glad we could help and will pass on your appreciation.
Regards,
PE Solutions
Surabhi Shankar Fantastic customer…
Surabhi Shankar Fantastic customer service agent - friendly & helpful✨⚡️
July 22, 2026
Unprompted review
Reply from PE Solutions
Hi,
Thank you for taking the time to leave your review. We are glad we could help and will pass on your appreciation.
Regards,
PE Solutions
I am very satisfied with the assistance she gsve meanc tfuly appreciate her support thanks surabhi for your outstanding help
I had many problems and questions regarding my gas account, bills, and even logging into my account. I called Positive Energy several times, but unfortunately, nobody was able to help me resolve my issues.
However, today I spoke with Surabhi Shankar, and she was extremely helpful. She listened to my concerns, resolved my gas account issues, and provided excellent customer service. I am very satisfied with the assistance she gave me and truly appreciate her support. Thank you, Surabhi, for your outstanding help.
July 21, 2026
Unprompted review
Reply from PE Solutions
Hi,
Thank you for taking the time to leave your review. We are glad we could help and will pass on your appreciation.
Regards,
PE Solutions
Second call was a great experience
At the end of my first call I was told very aggressively to expect these reviews and don't ignore them by Sumit Nair . Further to that I was badgered by email by him as to why I hadn't written the review yet.
I was then contacted today by a manager from PE her name was Lovina, not only did she solve my query beautifully but she was professional and very nice to deal with.
July 21, 2026
Unprompted review
Reply from PE Solutions
Hi,
Thank you for taking the time to leave your review. We are glad we could help and will pass on your appreciation.
Regards,
PE Solutions
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.