PPL Motor Homes Reviews 2

I have a European Motorhome in the USA and the Truma heater is playing up, do I went in as they are on the Truma N America approved repair list. The lady pointed to all her certificates and said we haven’t a qualified technicien actually advising me to return to Europe (in 20 months ) and get it repaired. It’s freezing here et the moment with snow!! Then she said wait spoke to her technicien who said he knew about the heater and would take a look! No thanks I left wasted an hour and have no confidence at all after they exchange

Last Spring I was in the market for a used Airstream Interstate. My kids were not happy that their 80 year old mom was still pulling a 19’ Airstream Bambi. On the internet I found a used Interstate I could afford at PPL Motor Homes on the Southwest Freeway in Houston.

When I showed up I was assigned to Paul Daron. He is a charming salesman, but ultimately dishonest. I was prepared to pay cash for the 2018 Airstream. Paul gave me a persuasive pitch about helping his family by financing a portion of the price for six months. He did tell me that he and PPL would receive a finder’s fee and that I could pay the balance off after six months. Oh, he forgot to mention that the interest rate would be 12.9%.

Next came the pitch for insurance. I initially said no as I was happy with USAA. Paul told me that for $1000 everything on this used motorhome would be covered for 12 months. During his pitch he took a “call’ from a recent buyer. His side of the call went like this: “I am sorry that you are having a problem. When I offered you the insurance you declined. Unfortunately you are on your own.” Hearing only Paul’s side of the ‘call’, I reconsidered and said yes.

I found to my chagrin that no such one year policy even exists. The service manager warned me that I should always verify what a salesman says. The policy Paul sold me costs $10,000 for 3 years. It does not cover ‘as is’ problems on a used motorhome. I discovered this after my first trip. I brought the RV back to PPL with multiple problems. The insurance covered $229 on a $1500 bill. I wonder what Paul’s commission was.

I should have had one of my children with me when I was signing the very large stack of papers. The person who handled the closing failed to explain either the 12.9% interest nor the $10,000 insurance plan. I trusted Paul so I just signed on the many dotted lines.

When I discovered that I was paying $10,000 for insurance, I tried without success to get in touch with Paul. He did not return my calls. Finally I showed up in person and asked to talk to the General Manager. Geno Mazariegos is also charming. As I told my sad story he listened carefully and even took notes. He promised to have the insurance charge removed from my balance at Members Choice Credit Union. That was in July. In August I made another long trip to PPL to see Geno. He reassured me the charge was in the process of being removed. “Please give it another few weeks.” It is still on my loan balance.

The 6 months required to earn PPL their finder’s fee is now up. I don’t find that coincidental.