Premier Pet Transport Reviews 2,348

TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 1,727 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, kindness, and excellent communication throughout the delivery process. Many people highlight the exceptional care taken with their pets, noting that puppies arrived clean, happy, and calm. The delivery service is frequently described as efficient and often ahead of schedule, which many consumers appreciate. Reviewers are also very satisfied with the overall service and user experience, finding it seamless and well-organized.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the staff for their... See more

Delivery service

Users describe positive interactions with delivery service. Many customers praise the early arrivals, with... See more

Service

People report positive experiences with service. Customers consistently praise the professionalism, care, and... See more

Product

Clients share positive opinions on product. Many customers report that their puppies arrived in excellent... See more

User experience

Reviewers mention positive feedback about user experience. Customers consistently describe their experiences... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Team Ryan & Titus came through all the way to Las Vegas, Nevada & delivered a healthy baby King Charles to us as promised, Mr. Rudy, now Mr. Ronan is the Best little puppy ever! We are thrilled with t... See more

Rated 5 out of 5 stars

Premier Pet Transport is a business that works with puppyspot. I recently purchased a golden retriever puppy that needed transport from Indiana to Mass. I was kept updated and informed thru the whole... See more

Rated 5 out of 5 stars

We were given very detailed instructions as to how their transport system works and how our new puppy will be cared for. We were given their cell number if we had to reach them while they were on the... See more

Rated 5 out of 5 stars

My puppy was delivered earlier than planned which made it all the more exciting. Puppy was cleaned and adorable. Reminder to bring your license to prove who you are (and tip $$$ if you want). Thanks... See more


Company details

  1. Pet Moving Service
  2. Transportation Service

Written by the company

Here at Premier Pet Transport, we put puppy and driver safety first. We are pet transport specialists with over 20 years of experience in commercial, private and ground transportation. We determine the safest method of travel based off a wide range of factors from breed, size, age and location to make sure each puppy has a safe and relaxing trip to meet their new family. We take pride in offering unparalleled customer service.


Contact info

5.0

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
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1-star

Replied to 44% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 5 out of 5 stars

Henry

They kept in contact and arrived early. My pup was in good shape and not stressed out.

April 25, 2026
Unprompted review
Rated 5 out of 5 stars

Not only Friends and helpful, arrived early

We were expecting our puppy around 2 PM on a Saturday, but were informed they may be early. Saturday morning got a call and got our puppy about 10 AM. The drivers wanted to make sure we could be available at that time. Such a nice surprise. Our drivers Dallas and Dale, were very friendly and helpful. Would certainly recommend then as well as Premier PET Transportation!

April 25, 2026
Unprompted review
Rated 5 out of 5 stars

We are extremely happy with Premier Pet…

We are extremely happy with Premier Pet Transport. Richard delivered our new Rottweiler puppy, Misia, on Wednesday at the scheduled time. He was knowledgeable, patient, and answered all of our questions. He made welcoming our new baby into our home a wonderful experience. Highly recommend!

April 22, 2026
Unprompted review
Rated 5 out of 5 stars

The drivers were very professional

The drivers were very professional. They came super early than expected. I was really happy about it. They gave me my puppy and my puppies papers. Thank you so much. Job Well done I recommend them 100%.

April 24, 2026
Unprompted review
Rated 5 out of 5 stars

Fabulous job

Fabulous job! Professional, timely, communicative. Couldn’t have asked for anything more. Tom and Sebastian delivered my new puppy like royalty. Great work!

April 24, 2026
Unprompted review
Rated 5 out of 5 stars

ABSOLUTELY UNBELIEVABLY AMAZING!

ABSOLUTELY UNBELIEVABLY AMAZING!! I was a bit worried about my little boy’s adventure, but from start to finish, I was put at ease immediately and kept in the loop the whole way! I really loved hearing all of the details for how the furbabies are transported and cared for, as well as their spectacular mannered men when they arrived - both had big smiles on their faces, were polite and just as excited for me! My little man arrived smelling fresh and was even calmed by one of the guy’s final pets goodbye, as I was holding him, could feel his tiny shakes calm the second he touched him! It showed they all had a really fun time together on their near 4 day road trip together! What a fun experience! I will certainly share my love for you guys to all I know and encounter! It’s a wonderful service for those who fall in love across the county and may not have the time, ability or the means to travel. SUPERB!

April 24, 2026
Unprompted review
Rated 5 out of 5 stars

New pups home!

I was so excited to be meeting my new pup Friday morning. To my surprise David and Dallas called me Thursday night to tell me they were ahead of schedule! I got my sweet, healthy, happy Mochi Friday night. Thank you PuppySpot and the great care given by David and Dallas of Premier Pet Transport. Definitely Premier service. Thank you again and again!!

April 23, 2026
Unprompted review
Rated 5 out of 5 stars

5 star rating

Dallas and David were great kept me updated was in fact two hours earlier then planned and kept my puppy safe worth every penny

April 23, 2026
Unprompted review
Rated 5 out of 5 stars

Puppy arrived early!

Puppy arrived adorable & they were early  instead of 11.30 they texted me making good time &arrived @ 830.Both men were kind & really top notch puppy! I give them 5+ star review. Soo glad Tracy the Cane Corso is here. Pretty all BLK. & she’s in crate, Food & water. David & Dallas both men a fantastic
5+ star review AMAZING A

April 23, 2026
Unprompted review
Rated 5 out of 5 stars

Ryan and Titus are the best!

Ryan and Titus are the best! They brought us our fur baby (Spud) in perfect condition - he was so clean, well taken care of and most importantly he was happy and so content. Thank you so much for bringing us this perfect addition to our family ❤️😍 Highly recommend - 10 stars for Ryan and Titus!!!

April 23, 2026
Unprompted review
Rated 5 out of 5 stars

Premier Pet Transport is The Real Deal!

Tom and Sebastian just delivered our new Golden Retriever puppy named Maverick. Great communication prior to delivery and Maverick arrived full of energy and ready to enjoy his new life in Texas. Thanks Tom and Sebastian for a job well done. Thanks for taking great care of our four-legged fur-buddy prior to delivery. Premier Pet Transport is the real deal when it comes to quality pet transportation to their new homes.

April 21, 2026
Unprompted review
Rated 5 out of 5 stars

Today Ryan and Titus brought my little…

Today Ryan and Titus brought my little pup, our new family member, home to me. I can't say how impressed I was with the way my aussiedoodle was cared for. This little guy would have stayed with them if given the chance. It was very obvious that great care was taken with this beautiful little guy and I just can't say enough about the team of Ryan and Titus. My little pup had no trouble adjusting to his new environment and I truly believe it was because of the care he received for his long trip to his new family. Nothing but the best!!

April 23, 2026
Unprompted review
Rated 5 out of 5 stars

Professional service

Professional service- Ryan and Titus brought us our ideal little companion for what will be, hopefully, many years to come. Thank you👏

April 21, 2026
Unprompted review

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