From a repair facility standpoint, the people were straight forward, pleasant, accurate and didn't waste time. Solid A!
Company replied
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See what reviewers are saying
Gabriel is so accommodating I always felt at ease that my job was going to be completed. He went above and beyond to look for a transmission for me and after we found one it took less than a week to c... See more
Company replied
When we had trouble with our truck while out of town, visiting family in Florida, we were able to take our truck to the Ford dealer and they worked hand-in-hand with preferred warranty to get our truc... See more
Company replied
Do NOT trust this company. Go see reviews posted on Consumer Advocacy sites. Interestingly they are straight 1 and 2 star. After three months of ownership and less than 2 1/2 months after an oil chang... See more
Company replied
Company details
Written by the company
When you see a pre-owned car, truck, SUV or motorcycle that’s covered by a Preferred Warranties extended protection plan, you can be sure that the vehicle – and the dealership offering it – are among the best you’ll find anywhere. Only select lots known for quality, dependable pre-owned vehicles are approved to offer Preferred Warranties protection plans.
Written by the company
Contact info
PO Box 278, 17961, Orwigsburg, United States
- 800-548-1121
- pwimarketing@preferredwarranties.com
- preferredwarranties.com
4.3
Excellent
1K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Horrible company
Horrible company. They say an item is covered then don't pay the dealership. Then they find any rain they can to void warranties. They tell you they only pay the average of the shops in the area, but then when you call those shops, they're higher price.D, but you get stuck paying the difference. Bbb complaint going attorney general next and lawyer. Don't waste your money
June 6, 2025
Unprompted review
Reply from Preferred Warranties, Inc. (PWI)
We’re sorry to hear about your experience. Our goal is to provide clear, reliable service based on the terms of each customer’s contract. Coverage decisions are made according to the plan’s guidelines, including fair labor and part rates in the area.
We understand repair costs can vary and are happy to review any concerns in more detail. Please feel free to reach out—we’re here to help clarify and support where we can.
Iv tried to use my warranty twice now…
Iv tried to use my warranty twice now on my truck and they always find a way to say this part isn’t covered. First one was a gasket second is a sensor and plus a high tech system sensor which I have the high tech package. Never again will I buy from this company and will push everyone on my social media pages to stay away when buying a new vehicle.
June 9, 2025
Unprompted review
Reply from Preferred Warranties, Inc. (PWI)
We’re sorry for your frustration and appreciate your feedback. Our service contracts aims to be as clear as possible, and we’d love to review your claim to ensure everything was handled correctly. Please contact our support team at 800-548-1121, and we’ll do our best to assist you.
Veta Frank is always friendly and…
Veta Frank is always friendly and extremely helpful. She is always available when i need assistants
May 30, 2025
Reply from Preferred Warranties, Inc. (PWI)
Thank you for the kind words! We’re glad to hear that Veta has been friendly, helpful, and readily available. We appreciate your feedback!
very pleasant and eager to help
very pleasant and eager to help. very professional and fun to chat with. honestly, he's the best so far.
May 30, 2025
Unprompted review
Reply from Preferred Warranties, Inc. (PWI)
Thank you for the great feedback! We're glad you had such a positive experience and appreciate your kind words.
Caleb Overdorf was a great help and…
Caleb Overdorf was a great help and made the experience that much better. He went above and beyond to help rectify the issue with my jeep. Pwi is a great and understanding company. They go above and beyond the rest of the warranty companies hands down.
May 30, 2025
Unprompted review
Reply from Preferred Warranties, Inc. (PWI)
Thank you for the kind words! We're so glad to hear that Caleb provided such great support and helped make your experience a positive one. Going above and beyond for our customers is what we strive for, and we truly appreciate your recognition.
Abhorrent company
This company is absolutely abhorrent. Do not purchase any kind of contract with them!
May 27, 2025
Unprompted review
Reply from Preferred Warranties, Inc. (PWI)
We’re sorry to hear about your experience and appreciate you bringing this to our attention. Unfortunately, we weren’t provided with any details to look into your concerns. We take contract fulfillment seriously and would like the opportunity to review your situation. Please contact us directly at 800-548-1121 so we can better assist you.
great service prompt on the phone and…
great service prompt on the phone and absolute ease of submission with the claim. easy to work with. 100% recommend.
May 14, 2025
Unprompted review
Reply from Preferred Warranties, Inc. (PWI)
Thank you for the kind words! We're so glad to hear your experience was smooth and hassle-free. We truly appreciate your recommendation!
Caleb was great along with Mike
Caleb was great along with Mike. They made the process easy and very painless. I work with aftermarket insurance companies a lot and I have to say this was the smoothest one yet.
May 14, 2025
Reply from Preferred Warranties, Inc. (PWI)
Thank you for the kind words! We're thrilled to hear that Caleb and Mike made the process smooth and easy for you. We appreciate your feedback and look forward to working with you again!
always easy do deal with
April 24, 2025
Reply from Preferred Warranties, Inc. (PWI)
Thank you for your kind words! We’re glad to hear that working with us has been a great experience.
It's been a pleasure to work with preferred warranties
I have had multiple issues with this vehicle and so far preferred warranties Inc has come through. Currently going through another issue. Customer service called me, opened up a new claim and made this experience. Definitely a lot easier. I'm a large family. We have a suburban. We are all shoving in a little car. While this is in the shop. They've always been very speedy with getting A claim opened and somebody out there to take a look at the vehicle to make this process as fast as possible. Thank you
April 1, 2025
Reply from Preferred Warranties, Inc. (PWI)
Thank you for sharing your experience! We understand how challenging it can be to be without your vehicle, especially with a large family. We're glad our team could help make the process smoother and get things moving quickly. We appreciate your trust in PWI!
I had a great experience with my…representative
I had a great experience with my representative yesterday... They are kind . Helpful and knowledgeable. Great job guys
March 25, 2025
Reply from Preferred Warranties, Inc. (PWI)
Thank you for your feedback! We're glad to hear you had a great experience with PWI! We appreciate your support and look forward to serving you again!
Chris Rollins is friendly and helpful
Chris Rollins is friendly and helpful. He makes the claims process easy
March 25, 2025
Reply from Preferred Warranties, Inc. (PWI)
Thank you for your kind words! We're thrilled to hear that Chris made the claims process easy for you. We appreciate your feedback and your business!
The adjustor was great to work with!
March 13, 2025
Reply from Preferred Warranties, Inc. (PWI)
Thank you for the five-star review!
Great Experience
I have had many dealings with a variety of warranty companies over the years, but I have to say that you guys have made the experience from the shop perspective much easier than most.
March 3, 2025
Reply from Preferred Warranties, Inc. (PWI)
Thank you for your feedback! We’re glad to hear that working with us has been a smooth experience. We appreciate your support!
THE ADJUSTER WAS EXCELLENT AND GAVE US…
THE ADJUSTER WAS EXCELLENT AND GAVE US AN FAST APPROVAL
February 24, 2025
Unprompted review
Reply from Preferred Warranties, Inc. (PWI)
Thank you for the five-star review!
Caleb is such an asset to your company…
Caleb is such an asset to your company to say the least. I have been with East Bay Autohaus for almost 16 years, when it comes to warranty companies (which I deal with at least 2 a day) it can be difficult, but not with your company thanks to Caleb.
he is professional, kind, and extremely knowledgeable.
Thank you Caleb for you help!! I will be referring this warranty company to many clients as they ask me everyday for recommendations.
Tiffany Hanson
-Manager
February 19, 2025
Unprompted review
Reply from Preferred Warranties, Inc. (PWI)
Thank you so much for sharing your experience! We’re thrilled to hear that Caleb’s professionalism, kindness, and expertise have made working with us easier. We’ll be sure to share your kind words with him. We truly appreciate your referrals and look forward to continuing to provide great service
the claims specialist was prompt
the claims specialist was prompt, knowledgeable, and friendly
February 17, 2025
Reply from Preferred Warranties, Inc. (PWI)
Thank you for your feedback! We’re glad to hear that our claims specialist provided prompt, knowledgeable, and friendly service. We appreciate your support!
Pwi is great
Everyone front the adjusters to the payment department is friendly, caring, and will go above and beyond to be of assistance
February 12, 2025
Reply from Preferred Warranties, Inc. (PWI)
Thank you for your wonderful feedback! We’re glad to hear that our team provided friendly and caring service. Your satisfaction is our priority, and we appreciate your support!
Why does your website say 24 7 customer…
Why does your website say 24 7 customer service ? And why does your website also say your hours of operation are Monday - Friday 8:30am to 7:00 pm and adjusters are available on Saturdays @8:30am -12:30 pm .
But when I call on Saturday I can't get ahold of anyone at all and it 9:28 am right now on Saturday ? Also why does my warranty brochure say that you guys offer rental cars for up to 6 days on the brochure I received when purchasing a warranty plan with you guys but wheni get on your website I see no info about car rentals when searching your entire website even under FAQs/ under questions / answers . But you did make a Faq questions about why people say bad things about your company on reviews and also have a answer for your ... Maybe get rid of this faq question from the list and add something about rental cars and how that process is taken ...
February 8, 2025
Unprompted review
Reply from Preferred Warranties, Inc. (PWI)
Thank you for your feedback. We apologize for any confusion regarding our hours and rental car benefits. We do take calls on Saturday's; we’ll look into why you couldn’t reach anyone. Regarding rental coverage, it is included in certain plans, and we appreciate your suggestion to make this clearer on our website. We’d love the opportunity to assist you directly—please send us your contact information so we can reach out or call 800-548-1121.
Chris (:
Chris (:
Chris was very easy to work with and got things done quickly!! Great asset to yalls company
February 6, 2025
Unprompted review
Reply from Preferred Warranties, Inc. (PWI)
Thank you for your feedback! We're glad to hear that Chris made the process easy and efficient for you. He’s truly a great asset to our team, and we appreciate your kind words!
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