From a repair facility standpoint, the people were straight forward, pleasant, accurate and didn't waste time. Solid A!
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Gabriel is so accommodating I always felt at ease that my job was going to be completed. He went above and beyond to look for a transmission for me and after we found one it took less than a week to c... See more
Company replied
When we had trouble with our truck while out of town, visiting family in Florida, we were able to take our truck to the Ford dealer and they worked hand-in-hand with preferred warranty to get our truc... See more
Company replied
Do NOT trust this company. Go see reviews posted on Consumer Advocacy sites. Interestingly they are straight 1 and 2 star. After three months of ownership and less than 2 1/2 months after an oil chang... See more
Company replied
Company details
Written by the company
When you see a pre-owned car, truck, SUV or motorcycle that’s covered by a Preferred Warranties extended protection plan, you can be sure that the vehicle – and the dealership offering it – are among the best you’ll find anywhere. Only select lots known for quality, dependable pre-owned vehicles are approved to offer Preferred Warranties protection plans.
Written by the company
Contact info
PO Box 278, 17961, Orwigsburg, United States
- 800-548-1121
- pwimarketing@preferredwarranties.com
- preferredwarranties.com
4.3
Excellent
1K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Prompt Response
"I had the pleasure of working with Christoper Rollins he was incredibly knowledgeable and addressed all my questions and concerns with expertise. His promptness and attention to detail made the entire process smooth.
February 6, 2025
Unprompted review
Reply from Preferred Warranties, Inc. (PWI)
Thank you for your kind words! We're delighted to hear that Chris provided knowledgeable and attentive service. His expertise and dedication to a smooth process are truly valued, and we’ll be sure to share your feedback with him. We appreciate your support
great company to provide warranty work…
great company to provide warranty work for our customers, Rebel Motorworks appreciates all your referrals as well!
January 31, 2025
Unprompted review
Reply from Preferred Warranties, Inc. (PWI)
Thank you for your support! We’re glad to be a trusted partner. We truly appreciate the collaboration and your feedback!
Bravos automotive and collision
Bravos automotive and collision
very prompt to make claim easy as possible always putting customer first
January 22, 2025
Reply from Preferred Warranties, Inc. (PWI)
Thank you for your kind words! We’re glad to hear that our team made the claims process easy and customer-focused. Providing prompt and efficient service is our top priority!
Reply from Preferred Warranties, Inc. (PWI)
Thank you for your wonderful feedback! We’re thrilled to hear you’re happy with our coverage and service.
VERY ATTENTIVE
VERY ATTENTIVE, AWARE OF TIME FOR CALLER, AND
PROFESSIONAL.
FAST SERVICE WAS APPRECIATED
January 24, 2025
Reply from Preferred Warranties, Inc. (PWI)
Thank you for your kind words! We’re glad to hear that you had a professional and efficient experience with our team. We truly appreciate your feedback!
grate service
respect - frendly all the time and year i work with preferred warranties never had a bad experience AAA+++ service
January 27, 2025
Reply from Preferred Warranties, Inc. (PWI)
Thank you for your kind words and for your continued trust in PWI! We’re thrilled to hear that you’ve had consistently great experiences with us. Providing top-notch service is our priority, and we truly appreciate your support!
easy process…
from beginning to end of processing my claim, it was an easy and excellent fast experience, phone call took only 15 minutes to approve the job, its a blessing for an auto garage to deal with hassle free experts
thank you very much
January 16, 2025
Reply from Preferred Warranties, Inc. (PWI)
Thank you for your wonderful feedback! We’re so glad to hear that your claim process hassle-free. Providing efficient and expert support is what we strive for, and we’re thrilled to know we could make things smooth for your auto garage. Thank you for your business!
Matt was awesome He was on able to get…
Matt was awesome He was on able to get me an approval and get the sheet to me in less than 10 minutes. Easy experience and made my job 10x easier. Definitely one of the better companies i have worked with.
January 17, 2025
Unprompted review
Reply from Preferred Warranties, Inc. (PWI)
Thank you for your fantastic feedback! We’re thrilled to hear that Matt provided such prompt and efficient service. We’re proud to have him on our team and will be sure to share your kind words with him. We truly value your partnership and look forward to working with you again!
Real answers, real quick
Reached a real person quickly. They spoke clear english. They found my account and answered my questions with confidence and competence. A friendly and productive interaction.
January 13, 2025
Reply from Preferred Warranties, Inc. (PWI)
Thank you for your feedback! We’re delighted to hear that your experience with our team was efficient. Providing clear and confident support is what we aim for, and we’re glad we could assist you. If you ever have more questions, don’t hesitate to reach out!
All depends on who you talk to!!
I gave PWI 3 stars because it all depends on who you talk to.
To make a really long story short, I have been dealing with PWI for a year and a half for transmission issues with my 2017 Ram 3500.
IF you talk to the right person, like claims adjuster Steve Stefanowicz, PWI is great to work with.
However, not everyone at PWI is like Steve. Some are just downright rude and not enjoyable to talk with at all.
That being said, I am very thankful that I have an extended warranty on the truck but I've purchased 3 warranties since and none of them have been with PWI.
If everyone at PWI was like Claims Adjuster Steve Stefanowicz, I would have no problem buying PWI products in the future and recommending to friends and family.
June 16, 2024
Unprompted review
Reply from Preferred Warranties, Inc. (PWI)
Thank you for taking the time to share your experience. We sincerely appreciate your feedback and are glad to hear that Steve provided exceptional service during your claim process. We also regret that not all interactions met your expectations, and we apologize for any frustration caused.
Your feedback helps us identify areas for improvement, and we’ll be addressing this internally to ensure a more consistent and positive experience for all our customers. We value your insights and hope to have the opportunity to regain your trust in the future. Thank you again for sharing your thoughts
I’m beyond frustrated with this…
I’m beyond frustrated with this warranty. I spent over $8,000 on this warranty. my car has a strong gas odor inside. A certified shop confirmed there’s a leak near the engine, so I filed a claim. The inspector who came out was grumpy and rude, and he said, “I can’t take a picture of gas or exhaust fumes,” so the claim was denied. I called support and reopened the claim, but the process has been a nightmare.
The inspector insisted I leave my car at the shop overnight so he could check a cold start in the morning, but he never showed up. Now, I’m stuck without a car, losing money because I can’t get to work, and still fighting to get the warranty protection I was promised. My car is still sitting in the shop, waiting for the inspector, and once again, I’ve been forced to leave it overnight. This experience has been incredibly frustrating and unacceptable.
UPDATE: got a new inspector and they finally showed up late last night. He was super nice and was able to find the issues. I will remove this review when my case gets approved.
January 13, 2025
Unprompted review
Reply from Preferred Warranties, Inc. (PWI)
Thank you for your response. After reviewing the information you provided, we were unable to locate a service contract in our system. It appears that you may not have a service contract with us.
Reply from Preferred Warranties, Inc. (PWI)
Thank you for the five-star review! So happy to hear you were pleased with your PWI experience.
Unless your vehicle it’s not working…
Unless your vehicle it’s not working anymore, they won’t cover Harley anything, give you the runaround for weeks just to still deny your claim
December 22, 2024
Unprompted review
Reply from Preferred Warranties, Inc. (PWI)
We’re sorry to hear about your experience and appreciate your feedback. At PWI, we strive to provide clear and fair coverage while ensuring claims are processed efficiently. Our goal is to help customers avoid unexpected repair costs, but there are instances where claims may not qualify based on the terms of the contract. One of our Claims Supervisors will be reaching out to address your concerns and answer any questions.
I WAS VERY PLEASED WITH MIKE HE REALLY…
I WAS VERY PLEASED WITH MIKE HE REALLY GO THE BALL ROLLING AFTER THE SECOND CALL WITH HIM.
December 4, 2024
Reply from Preferred Warranties, Inc. (PWI)
Thank you for your feedback! We're glad Mike was able to assist you and get things moving efficiently. We appreciate your kind words!
Fast payment is always great
Fast payment is always great. The young lady was
so polite and nice.
December 4, 2024
Reply from Preferred Warranties, Inc. (PWI)
Thank you for your kind words! We're thrilled to hear that our fast payment process and polite service made your experience a positive one. We appreciate your feedback!
Did not want to pay our labor rate and…
Did not want to pay our labor rate and would not cover OEM parts
November 25, 2024
Reply from Preferred Warranties, Inc. (PWI)
Thank you for your feedback. Our goal is to provide quality service while adhering to the terms outlined in the service contract. Labor rates and part coverage are determined based on the provisions of --the contract and industry standards. We understand this may not always align with every shop’s r--ates or OEM part preferences. If you’d like to discuss this further, please feel free to contact us at 800-548-1121.
Easy and efficient customer service
Representative was friendly and claim was easy to get approved. Fantastic experience!
November 20, 2024
Reply from Preferred Warranties, Inc. (PWI)
Thank you for your wonderful feedback! We're so glad to hear that our representative was friendly and the claim process was easy. We’re thrilled you had a fantastic experience and appreciate your support!
Rep was great
November 5, 2024
Reply from Preferred Warranties, Inc. (PWI)
Thank you for the excellent review!
Very prompt and professional service
Very prompt and professional service. One of the best warranty companies our shop has worked with.
November 4, 2024
Reply from Preferred Warranties, Inc. (PWI)
Thank you for the fantastic feedback! We're so glad to hear that our prompt and professional service has made a positive impact. We appreciate your partnership and look forward to supporting you and your customers!
QUICK PROCESS
October 29, 2024
Reply from Preferred Warranties, Inc. (PWI)
Thank you for the five-star review!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.