From a repair facility standpoint, the people were straight forward, pleasant, accurate and didn't waste time. Solid A!
Company replied
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See what reviewers are saying
Gabriel is so accommodating I always felt at ease that my job was going to be completed. He went above and beyond to look for a transmission for me and after we found one it took less than a week to c... See more
Company replied
When we had trouble with our truck while out of town, visiting family in Florida, we were able to take our truck to the Ford dealer and they worked hand-in-hand with preferred warranty to get our truc... See more
Company replied
Do NOT trust this company. Go see reviews posted on Consumer Advocacy sites. Interestingly they are straight 1 and 2 star. After three months of ownership and less than 2 1/2 months after an oil chang... See more
Company replied
Company details
Written by the company
When you see a pre-owned car, truck, SUV or motorcycle that’s covered by a Preferred Warranties extended protection plan, you can be sure that the vehicle – and the dealership offering it – are among the best you’ll find anywhere. Only select lots known for quality, dependable pre-owned vehicles are approved to offer Preferred Warranties protection plans.
Written by the company
Contact info
PO Box 278, 17961, Orwigsburg, United States
- 800-548-1121
- pwimarketing@preferredwarranties.com
- preferredwarranties.com
4.3
Excellent
1K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I must assert that Preferred Warranties…
I must assert that Preferred Warranties merits a rating no higher than one star. Despite my enrollment in their powertrain plan, they have egregiously failed to provide any financial coverage when needed. Additionally, their lack of formal communication regarding this issue is unacceptable. I strongly advise against placing any trust in their services.Update : They called me after my review and only told me this is still declined. PWI is completely SCAM !
April 22, 2024
Unprompted review
Reply from Preferred Warranties, Inc. (PWI)
Hi Tunc, we are sorry that you feel PWI has not provided the service you expected. One of our representatives will reach out to you shortly to discuss your claim. Thank you for taking the time to review PWI.
Reply from Preferred Warranties, Inc. (PWI)
Thank you for the five-star review! So happy to hear you are pleased with our customer service!
VERY PROFESSIONAL
April 17, 2024
Reply from Preferred Warranties, Inc. (PWI)
Thank you for the five-star review!
THE SERVICE ADVISER WAS VERY FRIENDLY…
THE SERVICE ADVISER WAS VERY FRIENDLY AND KNOWLEDGABLE
April 15, 2024
Reply from Preferred Warranties, Inc. (PWI)
Thank you for the five-star review! So happy to hear you are pleased with your PWI experience!
Customer service was for sure a 5 …
Customer service was for sure a 5 quick responses and quick payment.
However, its time to update labor rates. You're paying sub par labor rates .
April 4, 2024
Reply from Preferred Warranties, Inc. (PWI)
We appreciate your feedback and are glad to hear you had a positive experience with our customer service. We continuously evaluate and adjust our labor rates to ensure fairness and competitiveness in the market. Your input helps us in this process, and we'll certainly take your comments into consideration. Thank you for taking the time to review PWI!
easy process and great customer service
March 27, 2024
Reply from Preferred Warranties, Inc. (PWI)
Thank you for the five-star review! So happy to hear you are satisfied with your PWI experience.
Definitely recommend
Was very easy to start my claim, they communicated with my service provider in a timely manner and completely knowledgeable. They payed for what was under warranty per contract. The adjuster was very explanatory on the warranty. Would definitely recommend them.
March 12, 2024
Reply from Preferred Warranties, Inc. (PWI)
Thank you for the excellent review! So happy to hear your experience with PWI went smoothly.
Great response from preferred
When we had trouble with our truck while out of town, visiting family in Florida, we were able to take our truck to the Ford dealer and they worked hand-in-hand with preferred warranty to get our truck repaired done quickly to get us back on the road to Michigan. The people that preferred were responsive and helpful, and great to work with ! Thank you!
March 6, 2024
Reply from Preferred Warranties, Inc. (PWI)
So happy to hear we were able to get you back on the road quickly and with ease. Thank you for taking the time to review PWI!
Neil is amazing!
I have had trouble getting this claim moved along but Neil was so helpful and walked me through the process. Expedited service and excellent communication.
February 22, 2024
Reply from Preferred Warranties, Inc. (PWI)
Thank you for the excellent review! So happy to hear Neil was able to assist and get your claim processed.
Thank you !
Every person we came in contact with was more than helpful and accommodating all the way to the end .. Great experience !
February 12, 2024
Reply from Preferred Warranties, Inc. (PWI)
Thank you for the five-star review! So happy to hear your experience with PWI went well.
Nice doing business with your company
Nice doing business with your company. Very happy with the fast efficient service.
February 6, 2024
Reply from Preferred Warranties, Inc. (PWI)
Thank you for the five-star review! So happy to hear that your PWI experience was great!
QUICK
FROM A REPAIR FACILITY STANDPOINT-THE WHOLE PROCESS FROM CALLING TO VERIFY COVERAGE AND GOING OVER THE REPAIR ORDER AND COST, TO PAYMENT WENT SMOOTHLY
January 31, 2024
Reply from Preferred Warranties, Inc. (PWI)
Thank you for the excellent review! So happy to hear that your PWI experience went well!
Quick desisive and efficient
Quick desisive and efficient.
Easy to work with.
As a service writer, would recommend to any customer who's looking for a great warranty company to aid in any and all repairs.
Sincerely
Precision tune auto care
January 26, 2024
Reply from Preferred Warranties, Inc. (PWI)
Thank you for the great review! So happy to hear that your experience was quick and easy!
Disappointed that the customer had to…
Disappointed that the customer had to pay $350 for us to remove a valve cover to "prove" that the engine was not sludged, we could see that through the oil fill cap.
Otherwise customer service personel were very helpful and answers wre prompt.
January 26, 2024
Unprompted review
Reply from Preferred Warranties, Inc. (PWI)
Thank you for the four-star review! We apologize that your customer had out of pocket expenses. But there are certain processes that we are required to follow to ensure proper diagnosis. We appreciate your feedback.
Fast and no hassle had great experience…
Fast and no hassle had great experience with everyone I talked to
January 24, 2024
Reply from Preferred Warranties, Inc. (PWI)
Thank you for the five-star review! So happy to hear that you had a great PWI experience!
Reply from Preferred Warranties, Inc. (PWI)
Thank you for the five-star review! So happy to hear that Ryan was able to help!
PWI hides behind vague language of…
In my opinion, PWI hides behind vague language of contrast to avoid paying claims and then on covered claims pays much less than service shop charges leaving you with significant out of pocket costs. Very disappointed.
January 25, 2024
Unprompted review
Reply from Preferred Warranties, Inc. (PWI)
We are sorry you did not have a great PWI experience. Please know there may be times our customers could experience some out of pocket expenses, such as non-covered items, difference in labor rates and/or deductible. We would be happy to review your service contract with you. Thank you for taking the time to review PWI.
They made the approval process very…
They made the approval process very easy to get my customer back on the road right away, and paid very prompt after I performed the repairs! Would highly recommend them!
January 23, 2024
Reply from Preferred Warranties, Inc. (PWI)
Thank you for the excellent review and recommendation! We are so happy to hear you are pleased with your PWI experience.
TIMELY APPROVAL AND PAYMENT
COMPANY WAS FRIENDLY AND APPROVAL WAS A BREEZE TIMELY PAYMENT WHEN WORK WAS DONE
January 15, 2024
Reply from Preferred Warranties, Inc. (PWI)
Thank you for the five-star review! We are so happy to hear you are pleased with your PWI experience.
Payment was easy paid within 1 hour of…
Payment was easy paid within 1 hour of sending invoice
January 9, 2024
Reply from Preferred Warranties, Inc. (PWI)
Thank you for the great review! Please let us know if we can help make your experience any better!
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