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2.7

Poor

TrustScore 2.5 out of 5

16 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 50% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

Gave it as a gift, went over super well

Actually ended up giving this to my friend last weekend—she kept touching the petals and was obsessed with how tightly they’re stitched. The bouquet held its shape really well even after being shoved in my tote for a day. I’ve bought fabric flowers before but none of them felt as sturdy when you squeeze the blooms.

March 31, 2026
Rated 3 out of 5 stars

Overall, a positive experience

At first I was worried because the shipping took a long time. I received the sweatshirt, which fits large, truly oversized. The cat is printed, not a patch. The material is light. However, it looks very nice.

January 23, 2026
Rated 1 out of 5 stars

Not a good company to deal with in my…

Not a good company to deal with in my experience they sent me wrong size trying to give me details how to return it was a nightmare I paid via Klarna the only way I got my money bk was not to pay Klarna and contact them to tell them why I hadn’t paid and eventually Klarna got there money back from them

April 11, 2025
Unprompted review
Pregenm logo

Reply from Pregenm

We are deeply sorry for the unpleasant shopping experience you experienced. This is absolutely not the level of service we should provide. We assure you that we always put our customers first and are committed to providing the highest quality service. We understand your feelings. To resolve your issue more efficiently, please send your details to our customer service email: service@pregenm.com. Our dedicated customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends. This time, we will give you a satisfactory answer.

Rated 1 out of 5 stars

Terrible company

Terrible company. They say they have a 14 day no quibble return and refund policy on their website and on their delivery packaging. Absolutely couldn’t be further from the truth! They won’t give me a refund, just want me to buy another size was the response to my email ! Won’t reply to further requests for returns address in Uk . DO NOT BUY FROM THEM !

May 1, 2025
Unprompted review
Rated 1 out of 5 stars

Trying to contact you people is a joke

Trying to contact you people is a joke. You kept saying my order was sent and received / I have not received it. I keep emailing and all I get is a generic email saying ‘your email was replied to please read it’. That’s not solving my problem
Is it? I want either my money back or my order delivered - thank you

March 12, 2025
Unprompted review
Rated 1 out of 5 stars

Two piece trouser suit…

Recieved 2 piece touser set .Not as shown in video .It's cheap tacky poor quality material.Tried to e mail for returns label no reply from them.Very disappointed in this company

January 28, 2025
Unprompted review
Rated 1 out of 5 stars

AVOID

I ordered the wonder jeans load of rubbish, thin cheap jeans and to small. Avoid this site.

October 10, 2024
Unprompted review
Rated 1 out of 5 stars

Product sent was not what was ordered

Product sent was not what was ordered

The trousers that they sent me are absolutely nothing like what was advertised 

They don't even look like the same trousers in the advert 

The material is incredibly thin and the fit, design and look are nothing like what they had advertised 

For almost £20 this is the worst item I have ever purchased

Absolutely disgusting service

September 21, 2024
Unprompted review
Rated 5 out of 5 stars

Good products!

Bought 2 items good prices.
Pair of jeans were not the size I ordered so emailed and they sent the correct size with no question!Nice quality!

June 5, 2024
Unprompted review
Rated 1 out of 5 stars

AVOID AVOID AVOID

Stay well clear of this website. Models and photos on the site look professional and attractive, products look good quality. They are anything but. Ordered a pair of jeans, paid over £20. What eventually arrived were hideous, cheap, badly dyed and horrendous quality. Have bought far better quality in Primark for half the price. DO NOT BE FOOLED. THIS IS A CHEAP NASTY LITTLE WEBSITE IN CHINA. Waiting on a refund, will be interesting to see how that goes!

April 26, 2024
Unprompted review
Rated 1 out of 5 stars

The jeans I ordered eventually arrived

The jeans I ordered eventually arrived, but didn’t fit. The company policy states that you first email them & they will send you a return number & printable returns label. After numerous emails I am still awaiting a response. I would not recommend this company to anyone.

May 10, 2024
Unprompted review

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