Premier Home Pros Reviews 

1,364
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 53 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being highly professional, knowledgeable, and thorough in their work. Many people highlight the excellent service, noting the efficiency, carefulness, and cleanliness of the work performed. Reviewers frequently express satisfaction with the final results, often describing their new installations as beautiful and well-done. However, some customers also noted concerns regarding product quality, such as cheap finishes, mismatched samples, or issues like buckling floors and leaking showers. A few other people also felt that there were problems with job completion, including uninstalled moulding, non-functional showerheads, or delays in finishing the work.

What people talk about most

Staff

Consumers generally report positive experiences with the staff, highlighting their professionalism,... See more

Service

Users describe positive interactions with service, highlighting professional, thorough, and kind installers... See more

Product

Reviewers mention ambiguous feedback about product, with many expressing satisfaction with the final result,... See more

Quality

Customers had ambiguous experiences with quality, with many expressing satisfaction with the workmanship,... See more

Facilities

Reviewers highlight ambiguous aspects of facilities, with some customers expressing satisfaction with their... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Jay and his assistant were very thorough and careful while they worked. These two are excellent representatives of your company. They reacted very easily and calmly when something out of the ordinary... See more

Company replied

Rated 5 out of 5 stars

Premier Home Pros are truly professional. 2 teams worked hard to fully refit my family bathroom using excellent materials. They also installed new stone tiles on my kitchen floor. After each of these... See more

Company replied

Rated 5 out of 5 stars

We just bought a walk in tub shower combo today! Very excited as I have body pains. The representative David S. with Minnesota office is excellent, very personable. Kevin S. from the main office w... See more

Company replied

Rated 5 out of 5 stars

Chris is very passionate about his work! His work ethic is something rare these days! William and Chris worked very well together…both are very nice considerate and listened to concerns and explained... See more

Company replied


Company details

  1. Remodeler
  2. Bathroom Remodeler
  3. Flooring Contractor

Written by the company

Fast, affordable, and beautiful home renovations start here. Premier Home Pros specializes in bathroom remodeling and flooring designed to transform your home without long timelines or high costs. From walk-in showers and tub-to-shower conversions to durable luxury vinyl plank and tile flooring, our team delivers high-quality results with a smooth, hassle-free experience. Homeowners choose us for expert design guidance, premium materials, and professional installation backed by national service and support. We make it easy to upgrade your home for comfort, style, and long-term value—on your timeline and within your budget. 📍 Bathroom Remodeling 📍 Flooring Solutions 📍 Fast Turnarounds • Honest Pricing • Beautiful Results


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.4

All reviews

(1,364)

799 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent work

Matt did excellent work, everything came out beautifully.

May 14, 2026
Unprompted review
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Reply from Premier Home Pros

Thank you so much for the kind words. We’re thrilled Matt did an excellent job and that everything turned out beautifully.

Rated 5 out of 5 stars

Professional Outfit

The crew was very professional and thorough. Created a barrier around the room where the work was being carried out to prevent dust from the remodeling activity from getting into other portions of the house. The job was completed at the time that was provided up front. Definitely highly recommend Premier Home Pros…

May 15, 2026
Unprompted review
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Reply from Premier Home Pros

Thank you so much for the wonderful review. We’re thrilled our crew delivered such a professional experience, and we truly appreciate your recommendation.

Rated 5 out of 5 stars

They did a great job

They did a great job. They were careful with my things and cleaned their mess up well.

May 15, 2026
Unprompted review
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Reply from Premier Home Pros

Thank you so much for the kind words. We’re thrilled our team did a great job and took such good care of your home.

Rated 5 out of 5 stars

They keep us informed explained what…

They keep us informed explained what and why they need to do things in that way.It truly looks amazing Everything cleaned up.

May 15, 2026
Unprompted review
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Reply from Premier Home Pros

Thank you so much for the kind words. We’re thrilled our team kept you informed, and we’re so glad you love how everything turned out.

Rated 5 out of 5 stars

The crew was very knowledgeable about…

The crew was very knowledgeable about their product. They were very friendly and professional. They did a wonderful job.

May 15, 2026
Unprompted review
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Reply from Premier Home Pros

Thank you so much for the kind words. We’re thrilled our crew provided such a friendly and professional experience and did a wonderful job.

Rated 3 out of 5 stars

The sales reps.should be trained better

The sales reps.should be trained better
My rep told me my bathroom floor would be leveled before the new floor was installed. But they they didn't do that. I was told I would get a second grab bar for stepping out of my new juccuzi tub because I'm 82, but they don't do that. Granted I signed the contract that only had 1 grab bar but I thought I was getting 2
The next issue is it was supposed to start May 6 and not take more than 2 maybe 3 days
First the night of the 5th I get a call wrong tub was ordered it will be another week. Then the next Wed. the guys found the tub was damaged. Tried to get it by Fri. But no luck and call from anyone . I called the workers to get the info. It took 2vweeks to finish but no bath or shower in all that time and no one reached out to maybe give me a discount or maybe the other grab bar inside the tub. I chose them because of a job they did for my friend. I will be sure to let people what I went thru when they ask. My time and situation means something.the actually contractors, were very polite,apologetic and personable. They worked hard and long to finish. They cleaned up when they were done. I would let them work in my home anytime


May 6, 2026
Unprompted review
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Reply from Premier Home Pros

Thank you for your feedback. We’re sorry to hear about your experience and the frustration this caused. We’re glad the contractors treated your home with care, but we understand your concerns and invite you to contact our customer service team at 734-224-2779 so we can address them.

Rated 5 out of 5 stars

Our floor looks amazing!

Our floor looks amazing! The entire team did a fantastic job standing behind their customer promise of exceptional service and support. Thank you to the entire team!!

May 15, 2026
Unprompted review
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Reply from Premier Home Pros

Thank you so much for the wonderful review. We’re thrilled you love your new floor and truly appreciate your kind words about our team.

Rated 2 out of 5 stars

Instalation was supposed to be two day

Instalation was supposed to be two days. Took 12days due to the door was incorrectly ordered. Also the insert was installed wrong and had to redo. Contacted Michael Hunt to explain my concerns. He never returned my call. I had to take extra time off work due to this. Company never once offered money off or a discount for all the issues and extra time.

May 14, 2026
Unprompted review
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Reply from Premier Home Pros

Thank you for your feedback. We’re sorry to hear about the delays, installation issues, and lack of follow up. Please contact our customer service team at 734-224-2779 so we can address your concerns.

Rated 5 out of 5 stars

Great product! Thorough and professional installation!

Very professional installation, great product! Installers took their time to ensure the job was done thoroughly and expertly dealt with plumbing issues of our older home.

May 14, 2026
Unprompted review
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Reply from Premier Home Pros

Thank you so much for the kind words. We’re thrilled you love the product and that our installers handled your older home with such care and professionalism.

Rated 4 out of 5 stars

Job Well Done but Communication Needs Work

Overall my experience was a good one, the work done was excellent and I am very satisfied. This company has to work on its communicating with the customer regarding setting up scheduling an appt to have the work done, including following up. Their communication in this regard needs improvement.

May 2, 2026
Unprompted review
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Reply from Premier Home Pros

Thank you for your feedback. We’re glad you’re very satisfied with the work, and we appreciate your comments about communication and scheduling.

Rated 5 out of 5 stars

Happy Homeowners

We are so happy with our new shower and new flooring!
Kevin and Sam were so easy to work with and obviously put their combined experience to work in our home.
With prior help scheduling from Joey, these reliable young men left us Happy Homeowners!!!

May 13, 2026
Unprompted review
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Reply from Premier Home Pros

Thank you so much for the wonderful review. We’re thrilled you love your new shower and flooring, and we truly appreciate your kind words about Kevin, Sam, and Joey.

Rated 1 out of 5 stars

From fine to bad to worst

The install appeared to go fine. It took longer than expected but finished nice. Then immediately had issues with the cheap plastic finishes and water not working. Area manager had to come fix the installers work. 3 weeks later the replacement cheap plastic parts are broken again and support is unresponsive. Would not recommend for any bathroom project of any kind, they cant even back their own installers or be bothered to use good finishes which should be bare minimum for the price being charged

April 2, 2026
Unprompted review
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Reply from Premier Home Pros

Thank you for your feedback. We’re sorry to hear about your experience and the ongoing issues after installation. Please contact our customer service team at 734-224-2779 so we can address your concerns.

Rated 5 out of 5 stars

Beautiful walk in tub

We had a walk in tub installed- the workers (Fidel, Walter & Ferdi) were very professional, courteous & polite. They cleaned up behind themselves and were very respectful of our property. The Manager called to insure we were pleased. The quality of their work is outstanding- I highly recommend this company.

May 12, 2026
Unprompted review
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Reply from Premier Home Pros

Thank you so much for the wonderful review. We’re thrilled Fidel, Walter, and Ferdi took such great care of your home, and we truly appreciate your recommendation.

Rated 5 out of 5 stars

Quality of work ,how clean they work…

Quality of work ,how clean they work ,make sure to cover floors from the main entrance to the bathroom .Installers very professional and Knowledgeable. They entire processes ,since the consultation ,has been amazing. Consultant Nick did a awesome presentation of company ,materials .Was a very pleasant first meeting ,then Eddie work with us into pricing to be able to go forward.That was great, because of him working with us we where able to get it done.I loved my new shower looks amazing
If anyone is thinking into remodel bathroom, contact then .You will be nicely surprise .

April 22, 2026
Unprompted review
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Reply from Premier Home Pros

Thank you so much for the wonderful review. We’re thrilled you had such an amazing experience from consultation to installation, and we’re so glad you love your new shower.

Rated 5 out of 5 stars

Rep was knowledgeable and friendly

Rep was knowledgeable and friendly. Installer did a great job.

May 12, 2026
Unprompted review
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Reply from Premier Home Pros

Thank you so much for the kind words. We’re thrilled you had a great experience from start to finish.

Rated 5 out of 5 stars

Shower Remodel

Ryan O was very detailed in his presentation. We learned a lot about the features and qualities of the product. He wasn't pushy and answered all our questions.

May 12, 2026
Unprompted review
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Reply from Premier Home Pros

Thank you so much for the kind words. We’re thrilled Ryan O provided such a helpful and informative experience and answered all your questions.

Rated 5 out of 5 stars

Sean Cedor and his helper Brett were…

Sean Cedor and his helper Brett were awesome. Our new walk-in shower was completed same day.
They did a great job & it looks Beautiful.
I highly recommend them .Thanks guys!

May 11, 2026
Unprompted review
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Reply from Premier Home Pros

Thank you so much for the wonderful review. We’re thrilled Sean Cedor and Brett did such a great job, and we’re so glad you love your beautiful new walk-in shower.

Rated 5 out of 5 stars

The worker's were very communicable with st

The worker's were very communicable. Their work ethic was of high quality. They were very professional. They laid down drop cloths, cleaned up neatly and took away all of the debris. Mr.Edison and the other gentleman worked and asked pertinent questions as they worked to solve any potential issues with plumbing.

May 9, 2026
Unprompted review
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Reply from Premier Home Pros

Thank you so much for the wonderful review. We’re thrilled Mr. Edison and the team provided such professional service and took great care of your home throughout the project.

Rated 5 out of 5 stars

We had an amazing experience with our flooring project …

We had an amazing experience with our flooring project from the time Mike & Mick walked into our home, they were very knowledgeable about the product, explained the process to us, was not pushy like most sales people, that alone made us feel comfortable in making our decision without having to go any further in looking at other flooring companies! It was a pleasure working with Edgar, our installer, he is very friendly & polite, he went above & beyond to do everything to make our flooring project go as smoothly as possible, I would highly recommend him & Premier Home Pros to anyone needing work done, he is truly a professional & very good at what he does!

May 11, 2026
Unprompted review
Premier Home Pros logo

Reply from Premier Home Pros

Thank you so much for the wonderful review. We’re thrilled Mike, Mick, and Edgar made your flooring project such a great experience, and we truly appreciate your recommendation.

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