Premier Care in Bathing Reviews 

776
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 120 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of workmanship and the high standard of service provided, often resulting in superb and accessible new spaces. Many highlight the professionalism, skill, and hard work of the fitters, who are described as capable, efficient, and dedicated to achieving excellent results. People also appreciate the seamless installation process, often completed efficiently and within estimated timelines. The customer service team receives frequent commendation for being helpful, friendly, and maintaining excellent communication throughout the project. Additionally, reviewers note that staff are meticulous in cleaning up daily, ensuring minimal disruption and leaving homes tidy after completion.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, friendliness, and... See more

Service

Customers had positive experiences with service, consistently praising the professionalism, efficiency, and... See more

Quality

Reviewers highlight positive aspects of quality, with many praising the high standard of workmanship and the... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting excellent communication... See more

Facilities

Consumers find facilities to be positive, with many expressing delight over newly installed accessible... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The quality of work carried out by Gaffer was second to none. We are thoroughly delighted with our new bathroom and would highly recommend him. The whole experience from start to finish was stress-f... See more

Company replied

Rated 5 out of 5 stars

Premier care did a fantastic job of our shower room, Tyler the fitter was very capable and worked like 2 people and nothing was too much trouble for him. The bidet toilet is amazing, perfect for peopl... See more

Company replied

Rated 5 out of 5 stars

Bogdan, the installer, was friendly and hardworking, starting as soon as he arrived. Based on our house being old, uneven walls/floors and the small space he had to work in, he has created a l... See more

Company replied

Rated 5 out of 5 stars

Completed in half the time estimated John the fitter worked so hard even refusing tea and refreshments, very professional courteous and polite. Cleaned up once finish hoovering up dust etc Sales... See more

Company replied


Company details

  1. Bathroom Remodeler
  2. Bathroom Supply Store
  3. Mobility Equipment Supplier

Written by the company

Our walk-in baths and walk-in showers are produced to the highest safety and quality standards, ensuring Comfort, Safety and Independence. We will assess your bathroom and your mobility needs to find the right bathing solution for you and your home. We will install your new bath and leave your bathroom in perfect condition.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

776 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 80% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(776)

118 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Orgez was extremely hard working and…

Orgez was extremely hard working and very professional in the process of converting our bath area into a shower area.After completing the shower the area was left in a very clean and presentable area,he did a great job.

June 30, 2025
Unprompted review
Premier Care in Bathing logo

Reply from Premier Care in Bathing

Hi Customer,

We're thrilled to read your feedback and truly appreciate you taking the time to share your experience.

We grow through word-of-mouth and would be delighted if you introduced us to others who might need our service.

Best wishes.

Rated 4 out of 5 stars

Quick and efficient installation.

From initial inquiry to complete refurbishment of our en suite shower only took 3 weeks. Very pleased with the quality and finish of the project. There was some difficulty in communications but otherwise would recommend.

June 26, 2025
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Reply from Premier Care in Bathing

Hi Ray,

Reading such feedback brightens our day. We're happy to know you had a positive experience.

Cheers.

Rated 5 out of 5 stars

Bathroom

Helpful staff

July 2, 2025
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Reply from Premier Care in Bathing

Hey Carol,

Your feedback means a lot to our team and community. Thanks for contributing your perspective.

With gratitude.

Rated 5 out of 5 stars

Installation of mobility bathroom

A very professional company who did an excellent job with the design and installation of my bathroom with walk in shower.
I had daily calls from Marcus to insure I was managing the disruption.
Kito my installer was professional, highly skilled, worked very hard, was very tidy, kept me updated on progress and the quality of work was outstanding. I’m very happy with his work and my new bathroom.
I would highly recommend Kito and the company to anyone who is getting a new bathroom.

June 28, 2025
Unprompted review
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Reply from Premier Care in Bathing

Hi BARBARA,

We're thrilled to read your feedback and truly appreciate you taking the time to share your experience.

Your positive experience can be shared among friends and family. We'd love to serve them too.

With gratitude.

Rated 5 out of 5 stars

Really good experience

Really good experience. Knowledgeable sales person to help with design. Smooth and efficient process for survey and bathroom fit on time with minimal fuss and disruption.
Really pleased with the quality of the fit and finish. Would highly recommend for bathroom changes for elderly or mobility impaired.

June 9, 2025
Unprompted review
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Reply from Premier Care in Bathing

Hey Olivia,

Reading such feedback brightens our day. We're happy to know you had a positive experience.

Cheers.

Rated 5 out of 5 stars

Mobility + Bathing Solutions

Our experience with bathing Solutions was really great our installation was done by Keith he was so good the whole process was very easy

June 16, 2025
Unprompted review
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Reply from Premier Care in Bathing

Hey Judith,

It's always a pleasure to hear from our customers. Your insights are invaluable to us.

Warm regards.

Rated 5 out of 5 stars

Very impressed. Read my review.

The installation went well and Mark Collins did a really nice job, very impressed. Surprised that he managed to carry and manipulate the old 6ft bath and new panels by himself. A tidy job where he managed to leave us with a working toilet pan each night.
There was a bit of confusion regarding the materials that we ordered and what we actually received but Mark managed to sort that for us.
A special mention to Yvonne Mcallister who phoned daily for a progress report and to help with a problem we had, thank you Yvonne.
Overall, very pleased.

June 11, 2025
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Reply from Premier Care in Bathing

Hey DAVID,

Reading such feedback brightens our day. We're happy to know you had a positive experience.

Cheers.

Rated 4 out of 5 stars

Excellent fitters

Our fitters, Festim and Nick, did an excellent job, both in terms of workmanship and for the consideration and kindness shown to a very elderly couple. Festim made sure that we were happy with the position of the grab rails and he ensured that the seat in the shower was set at the correct height for my husband. The bathroom is aesthetically excellent and we are finding showering so much easier especially as now I need to assist my husband with his showers.
We only deducted a star as we had some issues over the survey and during installation which we discussed with the company and which now appear to be resolved. Once Festim arrived we had confidence in his many years of experience. He did an excellent job.

May 22, 2025
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Reply from Premier Care in Bathing

Hello Mrs,

It's always a pleasure to hear from our customers. Your insights are invaluable to us.

Your positive experience can be shared among friends and family. We'd love to serve them too.

Cheers.

Rated 5 out of 5 stars

Quick worker

Quick friendly and tidy worker

June 5, 2025
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Reply from Premier Care in Bathing

Hey Peter,

Thank you for sharing your thoughts with us. We always strive to provide the best experience to our valued customers.

Your positive experience can be shared among friends and family. We'd love to serve them too.

With gratitude.

Rated 5 out of 5 stars

Mic has worked really hard

Mic has worked really hard, cannot fault him, he has gone above and beyond, wouldn’t hesitate to recommend him, cannot say enough about how good a job he has done. I am adding to my review the work I have no problem, but the aftercare is appalling, my husband and I are both housebound, we have had a small problem with the basin in the bathroom, after contacting the company more than once and being told someone would come, no one came, them being told the project manager would sort it, still no joy, I have given up on them and will eventually get it sorted myself, just want to reiterate the workers were great the aftercare rubbish

May 23, 2025
Unprompted review
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Reply from Premier Care in Bathing

Hi Jean,

Reading such feedback brightens our day. We're happy to know you had a positive experience.

Your positive experience can be shared among friends and family. We'd love to serve them too.

Best wishes.

Rated 5 out of 5 stars

Brilliant company to work with

Excellent company to deal with. They exceeded all their promises and the installation was provided in an excellent and professional manner. the installer, MIke, is one of the nicest and hard working individuals we have met.
We would highly recommend this company and its employees.

May 26, 2025
Unprompted review
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Reply from Premier Care in Bathing

Hi Barrie,

Your feedback means a lot to our team and community. Thanks for contributing your perspective.

Cheers.

Rated 5 out of 5 stars

Seamless installation of walk in shower…

Seamless installation of walk in shower cubical, & new flooring, all work carried out promptly.
From delivery of products to fitting & checking by Project Manager, very happy with my new shower.

May 28, 2025
Premier Care in Bathing logo

Reply from Premier Care in Bathing

Greetings Alison,

It's always a pleasure to hear from our customers. Your insights are invaluable to us.

We grow through word-of-mouth and would be delighted if you introduced us to others who might need our service.

Thank you again.

Rated 2 out of 5 stars

Customer Report an Opinion.

Customer Report an Opinion.
Ensure all materials required are delivered.
Ensure fitters assigned are familiar with all aspects of the job.
Ensure supervisor pays at least one site visit to check on progress and advise fitter if necessary.
Ensure fitter has ample time allotted to complete works.
Promised toilet facilities were not given.
Site was covered with dust throughout the work and at completion.
Notwithstanding the undoubted multiple trade skills of the fitter (Andy Grey) and generally satisfactory outcome,a tidier,cleaner job was expected for the price paid.

May 30, 2025
Unprompted review
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Reply from Premier Care in Bathing

Mr Niblett, thank you for your feedback and apologies your journey with us hasn't been as smooth as expected. Following our conversations earlier today our project manager will be in contact to arrange a site visit and resolve your snagging issues.

Rated 5 out of 5 stars

Good bath

Expensive, but a very good bath installed with great care and attention to detail

May 22, 2025
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Reply from Premier Care in Bathing

Hey Malcolm,

Reading such feedback brightens our day. We're happy to know you had a positive experience.

Cheers.

Rated 5 out of 5 stars

Thoroughly Professional

Not cheap but very professional company who did a great job with the design and installation of our bathroom upgrade. The fitter, James, worked very hard and finished well ahead of schedule. End result was excellent.

May 16, 2025
Unprompted review
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Reply from Premier Care in Bathing

Greetings Mr,

Reading such feedback brightens our day. We're happy to know you had a positive experience.

Thank you again.

Rated 5 out of 5 stars

The Quality of the materials use was…but unfortunately today we have no hot water from the bath tap this very disappointed, need you to rector this ASP

The Quality of the materials use was high quality and the skills of the fitter was amazing, all fitted by Mike who did a fantastic job, would recommend these to everyone

May 21, 2025
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Reply from Premier Care in Bathing

Hello Anthony,

Your feedback means a lot to our team and community. Thanks for contributing your perspective.

With gratitude.

Rated 5 out of 5 stars

Kenny was amazing he made the whole…

Kenny was amazing he made the whole experience easy and seamless.
So impressed with Kenny’s work ethic.
Extremely hard working he was there to get the job done and very well at that.
The company is lucky to have such a dedicated employee.

May 20, 2025
Unprompted review
Premier Care in Bathing logo

Reply from Premier Care in Bathing

Greetings Alison,

Your feedback means a lot to our team and community. Thanks for contributing your perspective.

With gratitude.

Rated 4 out of 5 stars

I was very impressed with the fitter…

I was very impressed with the fitter Mike Trevor who is not only highly skilled, but also made me feel safe. If anything I now feel safer in the shower room than the rest of the house. It helps if you have a good idea of what you want and need before contacting Premier Care

April 28, 2025
Unprompted review
Premier Care in Bathing logo

Reply from Premier Care in Bathing

Hello Jen,

Your feedback means a lot to our team and community. Thanks for contributing your perspective.

Cheers.

Rated 5 out of 5 stars

James did a great job

James did a great job. efficient and polite. kept me well informed as the job progressed.

May 9, 2025
Unprompted review
Premier Care in Bathing logo

Reply from Premier Care in Bathing

Hello Richard,

We're thrilled to read your feedback and truly appreciate you taking the time to share your experience.

Your positive experience can be shared among friends and family. We'd love to serve them too.

Best wishes.

Rated 5 out of 5 stars

Job Excellence

From the very beginning to the very end of having our bathroom fitted.was amazing. I had everything confidence in everyone who came to our house.
We had daily phone calls from Yvonne who ensured we were managing the disruption. Our bathroom fitter Carl was excellent, the quality of work was outstanding. We are more than happy with the outcome.

May 1, 2025
Premier Care in Bathing logo

Reply from Premier Care in Bathing

Hello Mrs,

Reading such feedback brightens our day. We're happy to know you had a positive experience.

Cheers.

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