Premier Lace Wigs Reviews 

913
•
TrustScore 4 out of 5

4.1

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Rated 3 out of 5 stars

I placed my order on September 19th, and I still haven’t received any update about the status of my order. I’ve tried contacting customer service by email and WhatsApp, but unfortunately I have... See more

Company replied

Rated 5 out of 5 stars

Gorgeous Rihanna lace front Brazilian hair/ transparent w silk top. 5 stars to a show stopper omg! Stunning root coloring and ombré mixed blonde. I paid extra for the highest quality hair and I’m s... See more

Rated 5 out of 5 stars

Very nice wigs i feel like a woman again i ordered the diamond highlight Qty Machine Made Glueless Wigs Deep Curly Fringe Bob, Indian Remy Human Hair,Removable elastic band and the Diamond--Blonde... See more

Rated 5 out of 5 stars

I was a little disappointed when I first got the wig. The hair looked dry and appeared to be 2 different lengths, but when I went back to the website description, I realized that when you order 16” in... See more

Company details

  1. Wig Shop
  2. also in
  3. Hair Product Store

Written by the company

PREMIER is a Brand Of High-end Human Hair Wigs. Premierlacewigs.com is the official online store of Qingdao Premier Wigs Co., Ltd. Founded in 1995, Qingdao Premier Wigs Co., Ltd. is one of the leading wig manufacturers. We specialize in developing and manufacturing full lace wigs,silk top wigs,360 lace wigs,lace front wigs,glueless medical wigs,hair toppers, lace frontals closures and weave bundles, etc. We have thousands of wigs in stock and can also take custom orders.


Contact info

4.1

Great

TrustScore 4 out of 5

913 reviews

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4.1

All reviews

(913)

8 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent wigs

Great company. The wigs are of excellent quality and can be customized. So far I've ordered 4 wigs from this company and they always arrived on time and without any problems. Customer service is very nice and helpful and responds quickly. Definitely recommend.

March 3, 2020
Unprompted review
Rated 1 out of 5 stars

HORRIBLE CUSTOMER SERVICE EXPERIENCE!

HORRIBLE CUSTOMER SERVICE EXPERIENCE!! They told me to cancel my order and to get my wig from a beauty supply store.

Update: My order was not a rush order based off the order process and shipping time listed on their website.

Mercy did not give me that reasoning. Mercy was very rude to a first time customer and only mentioned that my order is still being processed.If Mercy had given me the reasoning you just stated and was not rude, then my review might have been different.

March 3, 2020
Unprompted review
Premier Lace Wigs logo

Reply from Premier Lace Wigs

Hi Alex, thanks for your feedback. We are really very sorry for that, so do you like the wig? We told you to cancel the order because you said you wanted it very urgently and we could not rush your order. That was true and we were very honest. We really couldn't rush your order. Hope you can understand
Hi Alex, we are really very sorry. Yes your wig took a longer time to process than normal. we explained to you the reason and told you that you could cancel it if you could not wait . we would do full refund for you. You said you would wait . I don't understand why you leave a one-star review now. Because of the coronavirus, Chinese new year holiday was extended to Feb.10 and workers didn't work until Feb.10. there were two many orders after the holiday. we had to process them one by one. so your order was delayed . We told you the truth and gave you the option to cancel or wait. I don't understand why one-star review now
Hi Alex,
I just talked to Mercy and she said she was really very sorry and apologized to you sincerely, she was just too busy to explain more details. She said she should have been more patient to you. We are really very sorry, I guarantee this will not happen again in the future.

Rated 5 out of 5 stars

I LOVE MY "360 kinky straight human…

I LOVE MY "360 kinky straight human hair " 20inches
After reviewing videos and researching this company. I bought it on a Tuesday and it arrived in Less than 7 days. Customer service was great with replying to and answering my questions. They applied the coupon "LAVISHLYBRITT" and i recieved and immediate $10 dollars off. I am ordering a second wig. It's my opinion Premier is the way to go for beginners and for those finding their wings in the lace wig world. GO FOR IT!!!! Research different types of lace, definition of 360..etc..KNOW WHAT YOU WANT That was the key for me.

March 2, 2020
Unprompted review
Rated 3 out of 5 stars

Just ok

I received my wig about a week after ordering it. I originally ordered this wig from Amazon in a natural color 150% density and medium size cap. Unfortunately the cap was way to big even with the sewn in elastic band and the adjustable straps as well as the density was pretty thin in my opinion. I sent it back and went to the actual website to customize. I ordered a small, 1B, 12 inch, 180% density. The new wig still fit the same as the first one that I ordered on amazon and the length for both wigs are more like 16 inches instead of 12. The density on this one was more like 150% versus 180%. Also apparently the knots can’t be bleached on a 1B wig which I did not see that on the website and had I saw that I would have ordered the natural color. Also this wig had short hairs all through the wig especially the lace portion and the elastic band was sewn in incorrectly so I had to remove it. I attempted to contact the company by phone but received no response and I really needed the wig so I had to work on it myself to make it work for me. I love the texture the lace is awesome and very minimal shedding. I did finally reach out to them by email to see if I could receive a partial refund because the customization was not right but I received a response stating they sent everything correctly and if I had a problem with the wig I should not have cut the lace and sent it back for full refund. I will probably give them another chance if I need another wig because everyone deserves another chance.

February 21, 2020
Unprompted review
Rated 5 out of 5 stars

Very responsive

Very responsive. Unit came when they said it would come. All of my questions were answered promptly. Great customer service.

February 21, 2020
Unprompted review
Rated 1 out of 5 stars

I want to start off with this review…

I want to start off with this review not hating on the company. I truly love Premier Lace Wigs and I ONLY buy my wigs here. But I recently purchased a Deep Middle Part Curly 13'16 Lace Frontal 20 inch 180% density lace color medium wig. When I first took it out the protected seal and net and had it installed for a week I was very pleased. But literally after those 7 days were up, my wig gave up. And I was honestly confused considering I buy wigs from you guys all the time, and the state my wig is at right now, is the state my other wig are after having them for a few months. What makes it worse I've bought this wig before and loved it so much I bought it again but longer.
I followed ALL the wig care instructions when ever I buy your wigs, so I really disappointed when the wig started to shed like crazy and just any normal shedding, I mean when I would comb or finger my wig so much hair would come out. Also areas of the wig get tangled really easily and also feels different then the rest of the hair. It had me thinking was the add hair to give me 180 density synthetic hair?

January 12, 2020
Unprompted review
Premier Lace Wigs logo

Reply from Premier Lace Wigs

Hi Monea, thanks for your honest review. We are really very sorry for the problems. Yes I know you are our loyal customer. But you didn't inform us the problems .You know we are always doing serious business and this is reason why you are always ordering from us . our customer service is just help all customers solve all problems . So please email us all details of the problems, we will let you be satisfied. our email address is service@premierlacewigs.com. If you just want to leave a one-star review here and don't want to communicate , that's alright.

Rated 5 out of 5 stars

Excellent wig as usual

Excellent wig as usual! I have been ordering wigs from premier lace wigs for the past 5 years and have never experienced any problems with the quality of the hair. I buy one unit every year and wear that for the duration of the year. As expected with continuous daily wear (I don't sleep in my wigs), the texture of the wig does begin to change after 10 or so months but I am able to extend the longevity by deep conditioning etc. I will continue to purchase from this company as the hair is great and the shipping is super fast.

January 4, 2020
Unprompted review
Rated 3 out of 5 stars

The wig was super soft

The wig was super soft, though with my small head I thought getting a small cap size would be perfect to fit, since the medium is too big.. in this case the lace part fitting from ear to ear wasn’t quite like implied. The rest of the wig in the back was too big, for a small capsize. Overall I am pleased with the realistic look of the wig, minimal shedding on it as well

January 3, 2020
Unprompted review

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