Premier Products ltd Reviews 595

TrustScore 2 out of 5

1.8

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Rated 1 out of 5 stars

Ordered from this company a few years ago and was really happy with the car mats so thought I’d order from them again. Once ordered I had no confirmation email and had heard nothing from the seller. I... See more

Rated 1 out of 5 stars

Had used this company a few years ago with no issue, so never gave it a thought when I went on their website today to purchase a car seat cover.......to find out they went into liquidation, even thoug... See more

Rated 1 out of 5 stars

Order came wrong. Told a replacement set was sent. it never arrived asked for refund after sending order back took 15 days for them to process payment had to wait an additional 3 days for payment to r... See more

Company replied

Rated 3 out of 5 stars

Just received a one piece van mat for my Peugeot Expert, the black carpet with grey trim looks good complete with rubber heal pad. Unfortunately the item is not a good fit & the holes to secure it are... See more

Company details

  1. Car Accessories Store

Written by the company

Premier Products manufacture Car Mats, Seat Covers, Van Mats, Boot Mats and Boot Liners in our Nottinghamshire factory. Offering customers a wide range of choice and the option to personalise items. Premier products is apart of the MKR Assets Ltd Group


Contact info

1.8

Poor

TrustScore 2 out of 5

595 reviews

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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Exactly what we wanted!

This is the only company I could find that supplied the correct car mats for a Skoda Superb 2019. Good value, fitted perfectly and order arrived as specified within 3-5 working days. Would definitely recommend.

April 23, 2019
Unprompted review
Rated 5 out of 5 stars

I bought car floor mats

I bought car floor mats, they are just what I wanted and of Good Quality.
I also bought a Non slide boot mat and a boot net, pleased with all I purchased !

April 19, 2019
Unprompted review
Rated 3 out of 5 stars

You need to take a second look at your…

You need to take a second look at your delivery company you use. I live on the 3rd floor of a block of flats and was expecting the delivery to my door. The delivery driver rang my buzzer and simply dropped my purchases on the ground floor inside the main entrance. I waited for nearly 10 mins expecting him once I had let him into the block, to turn up at my door. I found my items the next day on my way out to work.

April 15, 2019
Unprompted review
Premier Products ltd logo

Reply from Premier Products ltd

Good afternoon

We are bitterly disappointed to read you have been let down by the delivery service.
A customer service agent will be in touch to review this and help with any further concerns with your order.

Kind Regards
Premier Products Ltd

Rated 1 out of 5 stars

Have not arrived

It's impossible to comment on something I haven't received. I ordered my car mats on 26 March 2019. Today is 14 April 2019 and as yet I haven't received them. I did receive an e-mail advising they had been dispatched to my address (which is correct) on 3 April 2019 but nothing has arrived yet. I'll have to chase this up with Premier Products, therefore I'm not happy at all with the service. I would not recommend ordering from this company, there are plenty of others to chose from.

April 14, 2019
Unprompted review
Premier Products ltd logo

Reply from Premier Products ltd

Good afternoon Phil

We are extremely disappointed to read the review you have left, we are very keen to to speak to you in regards to this however we are struggling to locate your order.
Please can I ask you to call our customer service team as a matter of urgency on 01623 645 100.

Kind Regards
Premier Products Ltd

Rated 3 out of 5 stars

Car mats

The mats are very good but the ones I ordered were for a Mercedes C Class manufactured in 2018. My husband totally destroyed the packaging before I could check I had received the right ones. Unfortunately the date of manufacture was not 2018, if I remember correctly it was 2014/2016. They fit but not on the notches on the floor of the car. We have them in the car and, up to now, they are not moving. Otherwise the quality is very good.

April 12, 2019
Unprompted review
Rated 3 out of 5 stars

My wife bought a set of mats for her…

My wife bought a set of mats for her Juke. Although the fittings are in the right place, they are not compatible with my wife`s vehicle. There was nothing when ordering saying that there were different fittings, and although there is, there was no way of ordering mats with different fittings.

April 2, 2019
Unprompted review
Rated 5 out of 5 stars

Beautifully made cover for car boot

Beautifully made cover for car boot - looks the business and fits our BMW perfectly. We bought this to protect car from our two dogs, the only thing I would say is the dogs paws slide on the material so we are going to have to buy a mat for them to give them the security they need

March 29, 2019
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service, small issues rectified without fuss and promptly too. Suggest they ditch Yodel for their deliveries though !!

March 27, 2019
Unprompted review
Rated 4 out of 5 stars

Good products

One order was very quick the second was a bit slower but still reasonable. One seat cover was great and a super fit. The other wasn't as good but will do the job. Overall satisfied with the results.

March 27, 2019
Unprompted review
Rated 5 out of 5 stars

Efficient

Smooth, prompt and hassle free service from ordering to the arrival of the goods.

March 27, 2019
Unprompted review

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