Premier Products ltd Reviews 595

TrustScore 2 out of 5

1.8

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Rated 1 out of 5 stars

Ordered from this company a few years ago and was really happy with the car mats so thought I’d order from them again. Once ordered I had no confirmation email and had heard nothing from the seller. I... See more

Rated 1 out of 5 stars

Had used this company a few years ago with no issue, so never gave it a thought when I went on their website today to purchase a car seat cover.......to find out they went into liquidation, even thoug... See more

Rated 1 out of 5 stars

Order came wrong. Told a replacement set was sent. it never arrived asked for refund after sending order back took 15 days for them to process payment had to wait an additional 3 days for payment to r... See more

Company replied

Rated 3 out of 5 stars

Just received a one piece van mat for my Peugeot Expert, the black carpet with grey trim looks good complete with rubber heal pad. Unfortunately the item is not a good fit & the holes to secure it are... See more

Company details

  1. Car Accessories Store

Written by the company

Premier Products manufacture Car Mats, Seat Covers, Van Mats, Boot Mats and Boot Liners in our Nottinghamshire factory. Offering customers a wide range of choice and the option to personalise items. Premier products is apart of the MKR Assets Ltd Group


Contact info

1.8

Poor

TrustScore 2 out of 5

595 reviews

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Hasn’t replied to negative reviews

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Rated 3 out of 5 stars

Good price, arrived faster - just not 100% right

Good price - products seem well made. My two concerns would be that the colour (red in my case) didn't match the red of the car interior they were designed for, and the passenger mat didn't appear to have the holes in it to fit it to the car.

They will do the job, they don't look too bad - but could be a little better.

June 7, 2019
Unprompted review
Rated 1 out of 5 stars

What an incredibly awful company to do…

What an incredibly awful company to do business with. We ordered rubber mats to protect the carpets of our new Mini but they arrived without a lip or edge to stop mud and water running off them and spoiling our car carpets. As they were not for for purpose we asked to return them but were told that there would be a restocking charge of over 25% as they were a “special order” to fit a 2019 Mini.

The mats arrived folded in a flimsy plastic bag and we were also told in a string of emails that if we returned them folded there would be no refund at all. In the end we had them delivered by hand to their premises in Mansfield. Caveat emptor.

June 7, 2019
Unprompted review
Premier Products ltd logo

Reply from Premier Products ltd

Good afternoon Gerald

We are extremely disappointed to read your review and understand from this you are dissatisfied with the level of service our customer service team has provided.

Was this to be challenged at the time your order was returned, our team would have explained this in more clarity and continued to work with you for this to be resolved satisfactorily.

Please be assured a customer service agent is currently in the process of contacting you in regards to this issue.

Kind Regards
Premier Products Ltd

Rated 5 out of 5 stars

Green striped car mats

Great experience good price and value my wife loves her new luxury green striped car mats they look excellent in her new car and delivery was really quick will be using this company again and definitely recommend,

June 3, 2019
Unprompted review
Rated 5 out of 5 stars

Car mats

Car mats for Peugeot. Second set of mats purchased for two different Peugeotz. Great quality, fit well, look great. Just ordered some rubber mats to compliment the ones already purchased.

May 24, 2019
Unprompted review
Rated 4 out of 5 stars

Nice fit on my B Class Mercedes (had…

Nice fit on my B Class Mercedes (had bought and returned horrible one from somewhere else). Good touch to have FRONT written on it, so you know it's the right way round when covering. Zip on driver side so you can get into car without pulling the whole cover off. Car is kept on rear drive that has trees, so lots of bird poo and sap in the summer. Now I don't have to worry about the cars paintwork, or clean it so often. Not sure how durable it is as it's starting to wear a bit hence 4 stars (but thats just me being picky).

May 21, 2019
Unprompted review
Rated 3 out of 5 stars

Quality OK

Quality OK - but passenger footwell mat does not have the holes to fit into the retainers in the floor. These mats are supposed to fit a Honda jazz up to the 2018 model, mine is registered in sept 2018 !!!

May 21, 2019
Unprompted review
Rated 2 out of 5 stars

Covers do not fit properly to big so

Covers do not fit properly to big so they slide around on the seat have slots for armrests not requested
communication very slow
Sent an email progressing order took days but then never got a satisfactory answer eventually got a email telling me they had been despatched a week after they had been received

May 9, 2019
Unprompted review
Premier Products ltd logo

Reply from Premier Products ltd

Hello Ian

We are very disappointed to read your review and would like to contact you in regards to this.

Unfortunately, we are struggling to locate your order.

Please can I encourage you to contact our customer service team on 01623 645 100 or through support@carmats-uk.com.

Kind Regards
Premier Products Ltd

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