Ease of purchase, speed of delivery and safe arrival, all fantastic. Then we waited for our kitchen painters to complete their job & finally, yesterday we were able to attach our fabulous splash back... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
A very pleasing transaction. The splashback we ordered came quite quickly after confirmation that the glass had been cut to size. The supplied adhesive is very easy to use. I would definitely recomme... See more
We ordered a shutterstock acrylic splashback for the kitchen. Item arrived in 2 days, well packaged and came with very good rated adhesive. Fitted same day and very happy with the product. Image was a... See more
Company replied
We had no idea what to expect, the person who took our order was really helpful I was pleasantly surprised with the price, and though it was a small order I felt valued. When we collected it all was... See more
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Company details
Written by the company
Premier Range is ranked the number 1 supplier of Glass Splashbacks, Glass Radiator Covers, wall art, place mats and much more by Trust Pilot. You can't buy our products anywhere else as they are all designed and produced in our own dedicated factories. We work hard to make our products fit the lifestyle you lead, paying close attention to functionality, ease of use and style whilst ensuring that they remain very affordable. We pride ourselves on our fast service, quality merchandise and the highest standard of customer service.
Contact info
Crow Carr Ings Mill, Vale St, OL14 5HG, Todmorden, United Kingdom
- 01706839253
- info@premierrange.co.uk
- premierrange.co.uk
4.8
Excellent
9K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Word Collage glass splash back
Easy website to navigate and order from as well being kept updated throughout, the final product is exceptional and just finishes of our new kitchen, hardest part of the process was working out which names to include in the wording.
March 1, 2026
Lots to choose from at reasonable…
Lots to choose from at reasonable prices. Easy ordering and good communication re delivery. Delivery was within time frame and safely delivered. My kitchen splashback looks fab and I've had lots of comments on it
May 15, 2026
Be extremely careful when ordering from…
Be extremely careful when ordering from this company. I ordered a simple Hob Splashback from the sizes listed on their website. After failure on multiple occasions from their contracted delivery service, we have cancelled the order. They are now stating that they will not provide a refund as they claim the standard measurement choices that we picked from are classed as bespoke, No mention of it being bespoke on the website. I am currently going through The Ombudsman with our complaint and legal advice to collect our refund.
Buy elsewhere if you want to receive your purchase. These people are completely incompetent clowns.
In response to Premier Range's comical reply to an accurate and true representation of their service, the item is not bespoke, maybe you should understand what that service means. Standard sizes are not bespoke... It would seem my review touched a nerve, maybe you have to have a lot of these conversations.
My reviews are only to help others stay away from incompetent clowns like yourselves who fail to deliver a paid for item and refuse to refund. This is classed as theft and is currently with Trading Standards.
Your reply was amusing though and clearly shows your amazing (sarcasm there for you) customer service.
April 30, 2026
Unprompted review
Reply from Premier Range
Good day Neil - I’m sorry to hear you’re unhappy with your order…
That being said you seem to be unhappy with pretty much every order you make, as a quick click on your name reveals your trust pilot profile which shows you give nearly every company 1 star.
However, let us not digress.
The basis of your complaint (and 1 star review) is that you think the item was not a bespoke item, and therefore think you should be allowed to return it.
To be clear;
Premier Range sell some stock items, we also sell some bespoke items.
If you are making a purchase from our bespoke range, just before making payment a huge box pops up and says the following;
𝗜 𝗵𝗮𝘃𝗲 𝗰𝗵𝗲𝗰𝗸𝗲𝗱 𝘁𝗵𝗲 𝘀𝗶𝘇𝗲, 𝗰𝗼𝗹𝗼𝘂𝗿 𝗮𝗻𝗱 𝗶𝗺𝗮𝗴𝗲 (𝘄𝗵𝗲𝗿𝗲 𝗮𝗽𝗽𝗹𝗶𝗰𝗮𝗯𝗹𝗲) 𝗮𝗻𝗱 𝘂𝗻𝗱𝗲𝗿𝘀𝘁𝗮𝗻𝗱 𝘁𝗵𝗶𝘀 𝗶𝘁𝗲𝗺 𝘄𝗶𝗹𝗹 𝗯𝗲 𝗺𝗮𝗱𝗲 𝗲𝘀𝗽𝗲𝗰𝗶𝗮𝗹𝗹𝘆 𝗳𝗼𝗿 𝗺𝗲, 𝗯𝗲𝗰𝗮𝘂𝘀𝗲 𝗼𝗳 𝘁𝗵𝗶𝘀 𝘁𝗵𝗲𝗿𝗲 𝗶𝘀 𝗻𝗼 𝗿𝗶𝗴𝗵𝘁 𝗼𝗳 𝗰𝗮𝗻𝗰𝗲𝗹𝗹𝗮𝘁𝗶𝗼𝗻, 𝗮𝗺𝗲𝗻𝗱𝗺𝗲𝗻𝘁 𝗼𝗿 𝗿𝗲𝘁𝘂𝗿𝗻.
(Yes it displays it in bold letters)
I can confirm I’ve had our tech team review your interaction - it absolutely, 100% did come up, you ticked the box, and agreed to NO RETUNS
If you wish to revisit our site, go to buy the item again and read the box that pops up before you pay, im sure you will see it.
We put the pop up box before you pay
We put it in BOLD letters
You have to say you have read it AND tick it before you can pay,
I’m honestly not sure what more we could of done to communicate this to you.
Thank you for your business (and the very unfair review)
Quick service good product
April 3, 2026
Brilliant
We ordered a shutterstock acrylic splashback for the kitchen. Item arrived in 2 days, well packaged and came with very good rated adhesive. Fitted same day and very happy with the product. Image was a perfect representation of what we ordered. Looks great with the led lights above it. Would highly recommend.
April 16, 2026
Unprompted review
Reply from Premier Range
Good Afternoon,
What a fantastic review – thank you! We’re thrilled to know that your new splashback has met your expectations and that you enjoyed your experience with Premier Range.
At the heart of what we do is ensuring every customer feels valued, so your positive words really motivate the team. Don’t forget to spread the word to family and friends who might be looking for the same!
All the best,
Matt @ Premier Range
Thank you so much ordered on friday the…
Thank you so much ordered on friday the 13received on 18 and we love it it’s a splashback for a small bath sink with a canal boat of our local area
March 13, 2026
Unprompted review
Reply from Premier Range
Good Morning,
Thank you for using Premier Range to supply your Splashback and thanks for the great review! Here at Premier Range we believe good customer service is built through every review our customers leave whether positive or negative.
We like to think we put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We appreciate your feedback and look forward to seeing you in the future - don’t forget to recommend us!
Many Thanks
Matt @ Premier Range
Excellent Quality
I am absolutely thrilled to bits with my new splashback, which was delivered today, 10 April 2026. Exceeded my expectations by far. Excellent quality. I was kept informed on the status of my order throughout the process. I would highly recommend Premier Range. 5 🌟
April 10, 2026
Unprompted review
Reply from Premier Range
Good Afternoon,
Thank you for your fabulous review regarding your recent purchase of one of our Splashbacks. Here at Premier Range we believe good customer service is built through every review our customers leave - whether positive or negative.
We feel we put customer experience and satisfaction as our priority so thanks again for the kind words and we look forward to seeing you in the future - don’t forget to recommend us to your friends!
Many Thanks
Matt @ Premier Range
Splashbacks
Excellent service, perfect fit of a complicated installation requiring multiple pieces of varying shapes and sizes, with many cutouts and junction. All coming together seamlessly. Will definitely be using this company again on future projects.
Thank you for your attention to detail.
April 6, 2026
Reply from Premier Range
Good Morning,
Thank you for your recent review regarding your Splashback. Our staff will be happy to read what you have written, so thanks again for your kind words.
Here at Premier Range we believe good customer service is built through these reviews. Whether they are positive or negative we use them to improve our business and help our customers.
We like to think we put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We hope to see you again in the future and don't forget to recommend us to your friends.
Many Thanks
Matt @ Premier Range
Item arrived exactly as described
Item arrived exactly as described, well packaged and in a timely manner. Could not fault the service from this company.
April 5, 2026
Reply from Premier Range
Good Morning,
Thanks a bunch for sharing your feedback on your Splashback! Our team is thrilled to hear your kind words. At Premier Range, we value every review, whether it's positive or negative, as they help us enhance our services for you.
Customer satisfaction is our top priority, and your review reaffirms the dedication we put into our work every day. We'd love to have you back soon, and don't forget to spread the word to your friends!
Many Thanks
Matt @ Premier Range
Highly recommend for Premier Range for…
Highly recommend for Premier Range for all splashback requirements. Great customer support and service.
April 5, 2026
Reply from Premier Range
Good Morning,
Thank you for using Premier Range to supply your Splashback and thanks for the great review! Here at Premier Range we believe good customer service is built through every review our customers leave whether positive or negative.
We like to think we put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We appreciate your feedback and look forward to seeing you in the future - don’t forget to recommend us!
Many Thanks
Matt @ Premier Range
Fabulous splash back - we love it!
Ease of purchase, speed of delivery and safe arrival, all fantastic. Then we waited for our kitchen painters to complete their job & finally, yesterday we were able to attach our fabulous splash back above our hob! And absolutely spectacular it is - we love it! Thank you Premier Range, service, delivery, everything has been great, highly recommend!
March 22, 2026
Reply from Premier Range
Good Morning,
Thanks for choosing Premier Range for your Splashback needs and for leaving such a fantastic review! We believe that every review, whether good or bad, helps us improve our customer service.
At Premier Range, your satisfaction is what drives us, and your positive feedback motivates us to keep up the good work. We appreciate your support and can't wait to serve you again soon. Don't forget to recommend us to others!
Many Thanks
Matt @ Premier Range
Great product
Great product, quick service. Nice to chat to, very helpful.
This is my second time of using.
Thank you
April 4, 2026
Reply from Premier Range
Good Morning,
Thank you for your recent review regarding your Splashback. Our staff will be happy to read what you have written, so thanks again for your kind words.
Here at Premier Range we believe good customer service is built through these reviews. Whether they are positive or negative we use them to improve our business and help our customers.
We like to think we put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We hope to see you again in the future and don't forget to recommend us to your friends.
Many Thanks
Matt @ Premier Range
Very good quitity,customer service and…
Very good quitity,customer service and advise is seconded to non.
Products are perfect
April 4, 2026
Reply from Premier Range
Good Morning,
Thanks a bunch for sharing your feedback on your Splashback! Our team is thrilled to hear your kind words. At Premier Range, we value every review, whether it's positive or negative, as they help us enhance our services for you.
Customer satisfaction is our top priority, and your review reaffirms the dedication we put into our work every day. We'd love to have you back soon, and don't forget to spread the word to your friends!
Many Thanks
Matt @ Premier Range
Everything went very smoothly
Everything went very smoothly. Efficient service, prompt delivery and packaging was excellent.
February 26, 2026
Reply from Premier Range
Good Morning,
Thank you for using Premier Range to supply your Splashback and thanks for the great review! Here at Premier Range we believe good customer service is built through every review our customers leave whether positive or negative.
We like to think we put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We appreciate your feedback and look forward to seeing you in the future - don’t forget to recommend us!
Many Thanks
Matt @ Premier Range
It was a pleasure from start to finish will definitely be using them again
From the time we ordered to the time we got our product it was a great experience definitely be ordering of them again
April 4, 2026
Reply from Premier Range
Good Morning,
Thanks for choosing Premier Range for your Splashback needs and for leaving such a fantastic review! We believe that every review, whether good or bad, helps us improve our customer service.
At Premier Range, your satisfaction is what drives us, and your positive feedback motivates us to keep up the good work. We appreciate your support and can't wait to serve you again soon. Don't forget to recommend us to others!
Many Thanks
Matt @ Premier Range
Reply from Premier Range
Good Morning,
Thank you for your recent review regarding your Splashback. Our staff will be happy to read what you have written, so thanks again for your kind words.
Here at Premier Range we believe good customer service is built through these reviews. Whether they are positive or negative we use them to improve our business and help our customers.
We like to think we put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We hope to see you again in the future and don't forget to recommend us to your friends.
Many Thanks
Matt @ Premier Range
Excellent product and an excellent…
Excellent product and an excellent delivery, would definitely recommend.
April 3, 2026
Reply from Premier Range
Good Morning,
Thanks a bunch for sharing your feedback on your Splashback! Our team is thrilled to hear your kind words. At Premier Range, we value every review, whether it's positive or negative, as they help us enhance our services for you.
Customer satisfaction is our top priority, and your review reaffirms the dedication we put into our work every day. We'd love to have you back soon, and don't forget to spread the word to your friends!
Many Thanks
Matt @ Premier Range
Reply from Premier Range
Good Morning,
Thank you for using Premier Range to supply your Splashback and thanks for the great review! Here at Premier Range we believe good customer service is built through every review our customers leave whether positive or negative.
We like to think we put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We appreciate your feedback and look forward to seeing you in the future - don’t forget to recommend us!
Many Thanks
Matt @ Premier Range
Given time to decide
Given time to decide. Kept informed of progress. Finished panels cut to dimensions provided. Finished splash backs first class.
April 2, 2026
Reply from Premier Range
Good Morning,
Thanks for choosing Premier Range for your Splashback needs and for leaving such a fantastic review! We believe that every review, whether good or bad, helps us improve our customer service.
At Premier Range, your satisfaction is what drives us, and your positive feedback motivates us to keep up the good work. We appreciate your support and can't wait to serve you again soon. Don't forget to recommend us to others!
Many Thanks
Matt @ Premier Range
Reply from Premier Range
Good Afternoon,
Thank you so much for taking the time to leave us such a wonderful 5-star review of your splashback purchase. We’re delighted to hear that you’re happy with both the product and your experience with Premier Range.
Your feedback means a lot to us and helps us continue delivering the high standard of service we strive for. We really appreciate your recommendation and look forward to helping you again in the future.
Kind regards,
Matt @ Premier Range
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