Premierretros Reviews 

286
TrustScore 2 out of 5

2.1

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Rated 1 out of 5 stars

No Communication. I've emailed, Whatsapped the guy, no response on my order and guess what it's now in it's 3rd week! Not even dispatched!!!

Rated 1 out of 5 stars

If a less than one star review was possible then this is what I would leave. Ordered some Scotland attire on the 23rd of April under the assurance would be delivered prior to the start of June. Stil... See more

Rated 1 out of 5 stars

Ordered in March, still no shirt as I write on 30th June. Multiple chaser messages and request for refund ignored. Don’t use. Terrible service.

Rated 5 out of 5 stars

Just received my retort AC Milan top, fantastic quality very happy with it! Delivered within the 21days expected lead time. Note make sure you check your junk email folder for any corresponds. Will b... See more

2.1

Poor

TrustScore 2 out of 5

286 reviews

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No history of asking for reviews

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2.1

All reviews

(286)

30 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Avoid avoid avoid..ordered on Nov 12th…

Avoid avoid avoid..ordered on Nov 12th to ensure delivery for Christmas, received an email that day to say my order was being processed. Have heard nothing since, despite emailing and facebook messaging. Money gone from my account though.
Very disappointing.

December 27, 2023
Unprompted review
Rated 5 out of 5 stars

Premier retros

Just bought the hamburg shirt absolutely top quality as always, I do recommend buying shirts from Premier retros

December 24, 2023
Unprompted review
Rated 4 out of 5 stars

Ordered a Bulgarian shirt for my dad…

Ordered a Bulgarian shirt for my dad for Christmas on the 25th of November and it arrived today. The shirt if good quality however it doesn’t look like a large it looks more like a medium and we only got an update when it was posted so the communication was a little bit poor. But overall I am happy and me and brother like it very much. I am definitely considering ordering another shirt form here again for me aswell!!

December 22, 2023
Unprompted review
Rated 1 out of 5 stars

STAY CLEAR!!

Placed order on 28th November in line with Christmas delivery window (assuring delivery for Christmas) no order dispatch, no reply to two emails asking for an update… stay clear!!

November 28, 2023
Unprompted review
Rated 1 out of 5 stars

Order never arrived

Order never arrived, don't reply to any emails and no other way to contact them...Scam , take payment then nothing..stay well clear of premier retros

November 14, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent quality

Excellent quality and good price.
I was a bit dubious after reading some reviews, however ordered as they looked the best replica shirts our there. Everton shirt arrived which took about 5 weeks. It's great quality and very precise replica of original which I remember fondly. I would definitely recommend this company, just need to be prepared to wait for it like everyone says. I have to admit there is zilch customer service as I received no reply from an email I sent after 4 weeks and there is no phone number but I think after a second email at week 5 (as I was about to move address so was getting desperate) the shirt came two days later. Maybe they do read chasing up emails so that might be worth doing to get them moving. But now I have purchased would absolutely recommend.

December 15, 2023
Unprompted review
Rated 4 out of 5 stars

Worth the wait

Good news 1st. I have received my order. Its great quality and after 3 months wait they were kind enough to send me a mystery shirt from the same team which was great.

When I placed my order there was no confirmation email or customer number. I contacted by email a week after the month delivery date to which there was no reply. When they did eventually reply they stated they were out of stock. 2 months later they finally chased it up and because of my wait they sent a 2nd mystery shirt from the same team which I am grateful for.

So although it was a poor start. They were nice to amend the situation and compensate me for it. I'd recommend but be prepared for a long wait and they won't always reply to emails you have to keep pushing.

August 31, 2023
Unprompted review
Rated 1 out of 5 stars

Avoid

Placed order no confirmation. Have emailed company to ask why still waiting for a reply or acknowledgement of order. Have now requested a refund due to no confirmation and money taken from my account again awaiting a reply.
I suggest looking to find items elsewhere where there is a customer service and guarantee of items.

November 30, 2023
Unprompted review
Rated 1 out of 5 stars

Just a terrible experience

Ordered a shirt over 3 months ago and finally decided just to ask for a refund today. Thankfully it’s been done. Don’t expect any updates or emails for delays, you need to keep chasing. Zero customer service. Hugely disappointing not to get what I ordered. If you want certainty and good customer service then stay away from Premierretros and find another supplier. Only positive is I’m not out of pocket😢

November 16, 2023
Unprompted review
Rated 5 out of 5 stars

Wonderful

You may have to wait for about a month (which is stated on the website) until item is processed and dispatched. Outside of Scotland/Britain you will pay a custom charge on your item!

November 6, 2023
Unprompted review
Rated 5 out of 5 stars

Review Update!

My original review was concerned that I had bought a pig in a poke. It turns out I was premature in my review. After several emails to the supplier, I did get a response and timely responses from then on. I received the tracking number from Royal Mail. My order was to be delivered in Canada. The shirt finally arrived a month after ordering so not really out of line. It got delayed in Canadian customs probably. I have apologised to the supplier. My hope is every international customer waits the month before getting concerned. The shirt looks well made and is a good replica.
I am a bona fide customer.

November 4, 2023
Unprompted review
Rated 5 out of 5 stars

They came through!

Order was lost in transit by RM due to me entering incorrect address. Once received back my PR they contacted me and sent to correct AUS address covering a percentage of the cost!
Thank you for all your help and understanding 😊 great service

October 7, 2023
Unprompted review
Rated 1 out of 5 stars

AVOID - Fraud

AVOID! Ordered and payed for a shirt, got a serious order confirmation email and then a few weeks later an order completed email stating it would take 2 business days (a few more outside uk) to deliver it. It’s now been a month - no shirt and no response to any email I send them.
Complete robbery.

October 28, 2023
Unprompted review

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