Premier Vehicle Group Ltd Reviews 

837
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 78 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally patient, friendly, and attentive throughout the entire vehicle selection process. Many people mention that team members take the time to answer all questions thoroughly without making anyone feel rushed or pressured. Consumers note that the overall leasing procedure is entirely seamless, professional, and completely stress-free from start to finish. Reviewers also appreciate the excellent delivery service, noting that vehicles arrive on time and that communication remains consistent until handover. Buyers consistently value the personal touch and dedication provided, making them eager to return for future vehicle needs.

What people talk about most

Staff

Customers had positive experiences with staff, describing them as professional, knowledgeable, and genuinely... See more

Service

Clients share satisfaction regarding the service, frequently highlighting a stress-free process from start to... See more

Customer service

Users describe positive interactions with customer service, highlighting exceptional satisfaction and support... See more

User experience

Consumers find user experience to be positive, highlighting a smooth, efficient, and stress-free journey from... See more

Delivery service

Customers consistently note positive experiences with delivery service, praising vehicles arriving on the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Outstanding Service – Elliot Made It Easy! I can’t thank Elliot enough for his incredible help in finding me the perfect car on finance. From the very beginning, he was knowledgeable, transparent, a... See more

Rated 5 out of 5 stars

Cannot recommend Elliott enough - been to a few dealerships but Elliott showed us what it should be like buying a premium vehicle. Always on hand, answered EVERY single question and was more than ha... See more

Rated 5 out of 5 stars

First time dealing with Premier, excellent experience from minute one. I dealt with Elliot during the process, he was brilliant with me and also has the patience of a saint, we managed to find the... See more

Rated 5 out of 5 stars

Yet another A1 experience from end to end from Premier Vehicle Group. Elliott & Charlotte in there were consummate professionals all the way through and are a credit to the business. Yet another car a... See more


Company details

  1. Leasing Service

Written by the company

New Car and Van Leasing Specialists / Low Rate Finance On Used Vehicles


Contact info

4.9

Excellent

TrustScore 5 out of 5

837 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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4.9

All reviews

(837)

68 reviews in the last 12 months

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Rated 5 out of 5 stars

Amazing customer service by Elliott

Amazing customer service! Elliott went above and beyond. I received hands on support from start to finish, I’ve never actually received a service like it. 5 stars! Elliott was able to find me the perfect car within hours of me forwarding me very niche brief. By far the most stress free process of sourcing a new car. Having a company you can trust is price less. Thank you so much!

Charlotte was also fab & super quick at answering all of my questions.

December 18, 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic experience

Fantastic experience! Had the pleasure of being assisted by Elliot at Premier vehicle leasing while purchasing my new car. Couldn't have been more helpful, everything went so smoothly and I couldn't have been happier with the service provided. Would highly recommend 👌

December 3, 2024
Unprompted review
Rated 5 out of 5 stars

Great service🙏🏽

Great service through the whole process. They made the process of getting a new car easy, updated me the whole time and wanted me to find the best car for myself. Highly recommend!

December 5, 2024
Rated 5 out of 5 stars

Fantastic 5 Star Service

From the moment I spoke to Tom to discuss the car, to the day I collected it from Charlotte, I couldn’t have received better service. Tom made sure I got to see the car at a time that suited and Charlotte managed the sales process really efficiently; not forgetting that the car is fantastic of course. I’ll be back when I trade up and recommend to anyone who asked.

November 21, 2024
Unprompted review
Rated 5 out of 5 stars

Charlotte was amazing from start to…

Charlotte was amazing from start to finish, she kept me updated on everything that was going on and made sure the whole process was flawless throughout. When we noticed an amazing deal on their Instagram it took Charlotte a matter of weeks to get the van delivered to us. This is our sixth time using PVG and we wouldn’t go anywhere else! In fact we are already looking at our next car with them!

November 28, 2024
Unprompted review
Rated 5 out of 5 stars

The best customer experience

The best customer experience from start to finish! Everything was so straightforward and hassle-free. The car I bought is in amazing condition and Jono & Charlotte kept me up-to-date throughout the whole process and took good care of everything. Absolutely love my new wheels & I will definitely be recommending PVG to anyone looking for good quality/excellence service & will definitely be using them for all future cars.

November 26, 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic service

I recently bought a car from Elliott at PRV. I'd been researching for over 9 months and knew what I wanted, Elliott had one available but unfortunately it looked like it wouldn't be able to work because I had finance pre-arranged with a provider who don't work with PRV. Elliott was proactive and creative coming up with a number of potential solutions and we pursued one together which was equivalent to my existing lender. I wouldn't have thought about this solution, but he found a way to make it work. His aftersales service was exemplary; from staying in touch about the status of the car, the stage in the prep it was up to and sourcing and arranging for an additional key for me. Arguably one of the best sales teams I have dealt with, definitely the best team in the automotive industry I have dealt with. I'll be coming back to them and recommend my friends do the same. Superb.

November 1, 2024
Unprompted review
Rated 5 out of 5 stars

5 star

Honest, reliable & professional are the three words that spring to mind when i think about Premier vehicle group. They were fantastic from the get go. Elliot, Charlotte & Jonny made the process seamless from start to finish & i’d highly recommend them to anyone looking for their ideal car. Thanks guys

November 6, 2024
Unprompted review
Rated 5 out of 5 stars

Nothing but great service!

Premier vehicle group deliver nothing but great service and even better cars.

From the get go, Jonny was great and showed me lots of different options within my price range. Jonny looked for about 6 months to find my perfect car as I was very fussy about what I wanted. When we found one I was happy with Charlotte helped me through all the finance and delivery options. Her service was exceptional; a genuinely lovely lady!

Absolutely love my new car, and wouldn't hesitate to use PVG again in the future.

October 30, 2024
Unprompted review
Rated 5 out of 5 stars

Great service and fantastic communication!

The PVL team were an absolute pleasure to deal with from start to finish! Elliot from the team was extremely supportive during the whole process to make sure I could get the best deal for my current vehicle and providing me with lots of options for my new car. Would definitely recommend to anyone who is looking to replace their car.

October 28, 2024
Unprompted review
Rated 5 out of 5 stars

I dealt with Jonny and Charlotte from…

I dealt with Jonny and Charlotte from PVG.

What a great team.

Easy, quick and efficient!

They found me an excellent deal and the process was smooth and hassle free.

Thanks again to you both a credit to your company.

Would highly recommend!

October 29, 2024

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