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Premium Car Buying Service Reviews 

1,401
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Review summary

Created with AI, based on recent reviews

Looking at 396 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are exceptionally professional, punctual, and very helpful during vehicle appointments and inspections. People also deeply appreciate the remarkably smooth and straightforward selling process, noting consistently that they received fair and competitive prices for their cars. Some reviewers were not happy with unexpected price adjustments made during the negotiation and transaction process. Consumers specifically mentioned that final vehicle valuations were sometimes reduced upon collection or altered after reaching initial agreements. Consumers noted that these price reductions frequently occurred after initial arrangements were made.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professional, polite, and... See more

Service

People report positive experiences with service, highlighting a seamless, fast, and straightforward process.... See more

Price

Consumers find price and valuation experiences to be positive overall. Reviewers frequently report receiving... See more

User experience

Customers had positive experiences with user_experience, describing the process as smooth, clear, and... See more

Product

Users describe ambiguous interactions with product evaluations, highlighting both positive acquisitions and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Premium Car Buying Service was very good to deal with. Abs was our contact and he was extremely friendly, professional and thorough. It was a quick transaction and although we ended up getting less th... See more

Company replied

Rated 5 out of 5 stars

Conor was excellent in his communication skills, made all so easy and responded in very good time. When Conor and Ian arrived they were punctual, smart and professional but friendly as well. They... See more

Company replied

Rated 5 out of 5 stars

Despite eventually not completing the sale of my Mercedes with PCBS it was still a 5-star experience. I never felt under any kind of pressure during my dealings with them. Ellie, their staff member, w... See more

Rated 5 out of 5 stars

Good service and polite approach from both Ruben and Alan. Fair appraisal to the vehicle and negotiation was relatively easy. Would recommend o er we buy any car ! For sure .

Company replied


Company details

  1. Car Dealer
  2. Used Car Dealer

Written by the company

Sell your car today with Premium Car Buying Service. We don't charge admin fees and offer same day payment for free. Save your valuable time when we visit you. It means we know facts like how much extra a limited edition is worth. Or whether a certain colour is in particular demand. Or how much those extra features you’ve lavished on your car have cost you – and how much value they’ve added. Or even whether it’s a particularly good time of year – for example, cabriolets are most popular in spring and summer, while for 4 x 4s it’s winter. Essentially, we review each car on its merits, and take all relevant factors into consideration. This is priceless knowledge that no computer can replicate. And it’s reflected in the price we pay. PremiumCarBuyingService.com unlike our competitors we won’t give you a valuation based on an automated system. We use our experience and knowledge of our vehicle specialists. Contact us now on 0330 822 7081 for a personalised quote and experience the difference for yourself.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 57% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.7

All reviews

(1,401)

386 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Abs was very helpful

Abs was very helpful, polite and thorough. He got me the best price that he could for my car.

April 23, 2026
Unprompted review
Premium Car Buying Service logo

Reply from Premium Car Buying Service

Thank you for your kind comments and feedback.
As an independent company, your review is extremely important to us and very much appreciated.

Kind regards,
Premium Car Buying Service

Rated 5 out of 5 stars

Easy transaction

Easy transaction. Great honest sales people. Ash was a brilliant help.

April 23, 2026
Unprompted review
Premium Car Buying Service logo

Reply from Premium Car Buying Service

Thank you for your kind comments and feedback.
As an independent company, your review is extremely important to us and very much appreciated.

Kind regards,
Premium Car Buying Service

Rated 5 out of 5 stars

Wayne & Ian were fantastic

Wayne & Ian were fantastic, they were let down by a driver in the morning but managed to reorganise so they kept to the original time schedule & were mindful I had a meeting to go to. Very friendly but also professional, I would use them again & would also have no hesitation buying a car from them based on the checks they did on mine before buying from me.

April 21, 2026
Unprompted review
Rated 5 out of 5 stars

The service from Abs was extremely…

The service from Abs was extremely efficient, he was hugely knowledgably and a genuine pleasure to deal with.

April 14, 2026
Unprompted review
Premium Car Buying Service logo

Reply from Premium Car Buying Service

Thank you so much for the great feedback! We’re thrilled to hear that Abs made selling your car such a positive experience, we really appreciate your support. We hope to see you again soon!

kind regards
Premium Car Buying Service

Rated 5 out of 5 stars

Sold my BMW M5 comp

Sold my BMW M5 comp, smooth process with Alan and Conor. Professional service and I am happy to recommend.

April 14, 2026
Unprompted review
Premium Car Buying Service logo

Reply from Premium Car Buying Service

Thank you for the wonderful review! We’re thrilled to hear that Conor and Alan delivered such professional, polite, and informative service. Your recommendation means a lot to us, and we’re so happy your experience went smoothly!
Your recommendation is truly appreciated!

Kind regards,
Premium Car Buying Service

Rated 5 out of 5 stars

Abs very good negotiated well and happy…

Abs very good negotiated well and happy to work with again if needed

April 14, 2026
Unprompted review
Premium Car Buying Service logo

Reply from Premium Car Buying Service

Thank you for your kind comments and feedback.
As an independent company, your review is extremely important to us and very much appreciated.

Kind regards,
Premium Car Buying Service

Rated 5 out of 5 stars

Polite

Polite, courteous, friendly… Good experience

April 14, 2026
Unprompted review
Premium Car Buying Service logo

Reply from Premium Car Buying Service

Thank you so much for your fantastic 5-star review! We’re thrilled you were happy with the service you received and hope you choose Premium Car Buying Service again in the future.

Kind regards,
Premium Car Buying Service

Rated 5 out of 5 stars

High Recommend this Service

Dealt with Conor who was a lovely guy. Came and was very clear and knowledgeable about the car. At no point did I feel pressured and lured into a decision. At the end a fair offer for the car was made, proof of PCP paid and all documents completed before driving off with the vehicle. Would highly recommend the service.

March 24, 2026
Unprompted review
Premium Car Buying Service logo

Reply from Premium Car Buying Service

Thank you so much for the great feedback! We’re thrilled to hear that Conor made selling your car such a positive experience. Your recommendation means a lot to us, and we really appreciate your support. We hope to see you again soon!

kind regards
Premium Car Buying Service

Rated 5 out of 5 stars

Abs has been great in helping us sell…

Abs has been great in helping us sell our beloved family car. We will definitely use him and this company again

April 13, 2026
Unprompted review
Premium Car Buying Service logo

Reply from Premium Car Buying Service

Thank you for your kind comments and feedback.
As an independent company, your review is extremely important to us and very much appreciated.

Kind regards,
Premium Car Buying Service

Rated 5 out of 5 stars

Excellent servicel

Excellent servicel. Vehicle collected by Conor and Stuart who were both extremely professional.

March 10, 2026
Unprompted review
Premium Car Buying Service logo

Reply from Premium Car Buying Service

Thank you for your kind comments and feedback.
As an independent company, your review is extremely important to us and very much appreciated.

Kind regards,
Premium Car Buying Service

Rated 5 out of 5 stars

Very pleased with the service

Very pleased with the service provided by Abs. We managed to reach an agreement which I was very satisfied with. I would use this company again. Thanks again Abs

April 11, 2026
Unprompted review
Premium Car Buying Service logo

Reply from Premium Car Buying Service

Thank you very much for taking the time to leave us a lovely 5 star review, we really appreciate it and we're so happy to hear that you’ve had such a pleasant experience, and that you were happy with the price.

We hope to see you again in the future!

Kind regards
Premium Car Buying Service

Rated 5 out of 5 stars

Great company

Abs was great to deal with from start to finish. Great company compared to the others out there. Abs was honest from phone call to coming out to me.
Payment made within minutes. Definitely would recommend this company.

April 11, 2026
Unprompted review
Premium Car Buying Service logo

Reply from Premium Car Buying Service

Thank you so much for the fantastic feedback! We’re delighted to hear that you felt our approach stood apart from the usual car-buying experience. Providing an honest, fair, and personal service is exactly what we strive for, and we really appreciate your recommendation.

kind regards
Premium Car Buying Service

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