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Premium Car Buying Service Reviews 

1,401
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 396 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are exceptionally professional, punctual, and very helpful during vehicle appointments and inspections. People also deeply appreciate the remarkably smooth and straightforward selling process, noting consistently that they received fair and competitive prices for their cars. Some reviewers were not happy with unexpected price adjustments made during the negotiation and transaction process. Consumers specifically mentioned that final vehicle valuations were sometimes reduced upon collection or altered after reaching initial agreements. Consumers noted that these price reductions frequently occurred after initial arrangements were made.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professional, polite, and... See more

Service

People report positive experiences with service, highlighting a seamless, fast, and straightforward process.... See more

Price

Consumers find price and valuation experiences to be positive overall. Reviewers frequently report receiving... See more

User experience

Customers had positive experiences with user_experience, describing the process as smooth, clear, and... See more

Product

Users describe ambiguous interactions with product evaluations, highlighting both positive acquisitions and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Premium Car Buying Service was very good to deal with. Abs was our contact and he was extremely friendly, professional and thorough. It was a quick transaction and although we ended up getting less th... See more

Company replied

Rated 5 out of 5 stars

Conor was excellent in his communication skills, made all so easy and responded in very good time. When Conor and Ian arrived they were punctual, smart and professional but friendly as well. They... See more

Company replied

Rated 5 out of 5 stars

Despite eventually not completing the sale of my Mercedes with PCBS it was still a 5-star experience. I never felt under any kind of pressure during my dealings with them. Ellie, their staff member, w... See more

Rated 5 out of 5 stars

Good service and polite approach from both Ruben and Alan. Fair appraisal to the vehicle and negotiation was relatively easy. Would recommend o er we buy any car ! For sure .

Company replied


Company details

  1. Car Dealer
  2. Used Car Dealer

Written by the company

Sell your car today with Premium Car Buying Service. We don't charge admin fees and offer same day payment for free. Save your valuable time when we visit you. It means we know facts like how much extra a limited edition is worth. Or whether a certain colour is in particular demand. Or how much those extra features you’ve lavished on your car have cost you – and how much value they’ve added. Or even whether it’s a particularly good time of year – for example, cabriolets are most popular in spring and summer, while for 4 x 4s it’s winter. Essentially, we review each car on its merits, and take all relevant factors into consideration. This is priceless knowledge that no computer can replicate. And it’s reflected in the price we pay. PremiumCarBuyingService.com unlike our competitors we won’t give you a valuation based on an automated system. We use our experience and knowledge of our vehicle specialists. Contact us now on 0330 822 7081 for a personalised quote and experience the difference for yourself.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 57% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.7

All reviews

(1,401)

387 reviews in the last 12 months

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Rated 5 out of 5 stars

Business conducted like gentlemen

Business conducted like gentlemen
Fair remarks on the condition of the vehicle
Price could have been a little higher but overall satisfied

April 8, 2026
Unprompted review
Premium Car Buying Service logo

Reply from Premium Car Buying Service

Thank you very much for taking the time to leave us a lovely 5 star review, we really appreciate it and we're so happy to hear that you’ve had such a pleasant experience.
We hope to see you again in the future!

Kind regards
Premium Car Buying Service

Rated 5 out of 5 stars

Experience Abs has been great with…

Experience Abs has been great with initially the purchase of an M4 and now the sale of the car. Thank you for the assistance

April 10, 2026
Unprompted review
Premium Car Buying Service logo

Reply from Premium Car Buying Service

Thank you so much for your fantastic 5-star review! We’re thrilled you were happy with the service you received and hope you choose Premium Car Buying Service again in the future.

Kind regards,
Premium Car Buying Service

Rated 5 out of 5 stars

Wayne and Stuart were amazing

Wayne and Stuart were amazing. The main process was very smooth until we got to the final stage of the transaction. This was very frustrating as payment took some time to be sent. What a shame there is not greater alignment at this stage of the process.

April 10, 2026
Unprompted review
Premium Car Buying Service logo

Reply from Premium Car Buying Service

Thank you so much for your 5-star review! We’re thrilled you were happy with the service you received and hope you choose Premium Car Buying Service again in the future.
We apologise on this occasion if your payment took a little longer than expected. Your comments will be shared with the team to help us continue improving our service.

Kind regards,
Premium Car Buying Service

Rated 5 out of 5 stars

Reuben from PCBS bought my Tesla model 3.

Reuben bought my Tesla model 3.
Reuben and Alan made it a very smooth experience when selling my car, they we’re professional and made it very hassle free experience, I do recommend 👍

April 10, 2026
Unprompted review
Premium Car Buying Service logo

Reply from Premium Car Buying Service

Thank you for your amazing review and 5 stars! We pride ourselves in giving the best customer service, and making sure we make Premium Car Buying Service an easy, quick and hassle free experience! Your recommendation is truly appreciated!

Kind regards
Premium Car Buying Service

Rated 5 out of 5 stars

Excellent service

Abs was brilliant from the start. His manner on phone and in person were exemplary. Turned up on time and was true to his word. Hard to find someone trustworthy in this line but he was

April 10, 2026
Unprompted review
Premium Car Buying Service logo

Reply from Premium Car Buying Service

Thank you for the 5-star review! Honest and transparent customer service is at the heart of what we do, and we’re thrilled you found our service just that.

kind regards
Premium Car Buying Service

Rated 5 out of 5 stars

Sold my Porsche Macan to Abs today

Sold my Porsche Macan to Abs today. Easy process and very nice to deal with. Money arrived within 10 mins. Brilliant

April 8, 2026
Unprompted review
Premium Car Buying Service logo

Reply from Premium Car Buying Service

Thank you very much for taking the time to leave us a lovely 5-star review. We truly appreciate it and are delighted to hear that you had such an easy and hassle-free experience.

kind regards
Premium Car Buying Service

Rated 5 out of 5 stars

A great selling experience!

Abs was great to deal with, communicated well and was really friendly and helpful.
I sold to PCBS instead of car wow and others because of him!

April 8, 2026
Unprompted review
Premium Car Buying Service logo

Reply from Premium Car Buying Service

Thank you so much for the great feedback! We’re thrilled to hear that Abs made selling your car such a positive experience, we really appreciate your support. We hope to see you again soon!

kind regards
Premium Car Buying Service

Rated 5 out of 5 stars

Very good service

Very good, quick service. Ash was professional and a pleasure to deal with

April 8, 2026
Unprompted review
Premium Car Buying Service logo

Reply from Premium Car Buying Service

Thank you for sharing your experience with us! We’re delighted to hear that the process was quick, straightforward, and hassle-free.

Kind regards,
Premium Car Buying Service

Rated 5 out of 5 stars

Easy/professional/efficient use of my time to sell my BMW 530d

I needed to sell my BMW 530d and went on line to the usual suspects, carwow and webuyanycar, and got the usual poor computerised responses back. Then I noticed Premium Car Buying Service and filled out my details. Within 10 mins I had received an email reply that asked for more details and this quickly turned into a phone call from Abs to clarify the car specification and other bits like history, etc. From that point on Abs was always in touch, not in a pushy way, but a professional way and we agreed a provisional price and an appointment. The day arrived and Abs and Liam turned up, both in PCBS clothing and both professional and amicable. After a very thorough survey and test of the car, even asking if I minded if he closed the bonnet with a little force to enable the catch to work correctly, again very respectful I felt. We then came down to the nitty gritty of agreeing a final price. Abs pointed out a couple of defects, that I had missed and were genuine and we agreed a figure. Monies were transferred within 10 minutes and the car sold. I genuinely felt that the process fro start to finish with PCBS was 5* and I would 100% recommend them to anyone. I would also sell my next car through them, easy/professional/efficient use of my time

April 7, 2026
Unprompted review
Premium Car Buying Service logo

Reply from Premium Car Buying Service

Thank you so much for the fantastic feedback! We’re delighted to hear that you felt our approach stood apart from the usual car-buying experience. Providing an honest, fair, professional and personal service is exactly what we strive for, and we really appreciate your recommendation.

kind regards
Premium Car Buying Service

Rated 5 out of 5 stars

The dealer Abs was on time very helpful…

The dealer Abs was on time very helpful in buying a Mercedes 400 AMG convertible. We had a few calls and he was genuinely helpful to help conclude the sale. Well done ABS 👍

April 7, 2026
Unprompted review
Premium Car Buying Service logo

Reply from Premium Car Buying Service

Thank you very much for taking the time to leave us a lovely 5-star review. We truly appreciate it and are delighted to hear that you had such an easy and hassle-free experience.

kind regards
Premium Car Buying Service

Rated 5 out of 5 stars

Hi abs

Hi, brilliant service by abs such a nice man couldn’t do anymore to help us, much appreciated. Many thanks Michael condon

April 6, 2026
Unprompted review
Premium Car Buying Service logo

Reply from Premium Car Buying Service

Thank you so much for the great feedback! We’re thrilled to hear that Abs made selling your car such a positive experience, we really appreciate your support. We hope to see you again soon!

kind regards
Premium Car Buying Service

Rated 5 out of 5 stars

Pleasure doing business with a…

Pleasure doing business with a trustworthy bunch of people in this day and age. Would definitely use this company again! Connor and the team were very reassuring.

March 25, 2026
Unprompted review
Premium Car Buying Service logo

Reply from Premium Car Buying Service

Thank you so much for the great feedback! We’re thrilled to hear that Conor made selling your car such a positive experience, we really appreciate your support. We hope to see you again soon!

kind regards
Premium Car Buying Service

Rated 5 out of 5 stars

Sold my Mercedes GLC to Abs

I sold my Mercedes GLC to Abs today. He was a very helpful guy because he got me the best price. Very fast process and they paid off my finance as well.
I would highly recommend Abs and Premium Car Buying Service to anybody looking to sell their car

April 3, 2026
Unprompted review
Premium Car Buying Service logo

Reply from Premium Car Buying Service

Thank you very much for taking the time to leave us a lovely 5 star review, we really appreciate it and we're so happy to hear that you’ve had such a positive experience and received outstanding service and support from us.

kind regards
Premium Car Buying Service

Rated 5 out of 5 stars

Wayne was excellent

Wayne was excellent, really nice guy and easy work with not a bad word to say about him.

April 3, 2026
Unprompted review
Premium Car Buying Service logo

Reply from Premium Car Buying Service

Thank you so much for your fantastic 5-star review! We’re thrilled you were happy with the service you received and hope you choose Premium Car Buying Service again in the future.

Kind regards,
Premium Car Buying Service

Rated 5 out of 5 stars

Great service

Great service, Wayne was very professional and did a great job.
Followed up as promised and was very courteous.

April 2, 2026
Unprompted review
Premium Car Buying Service logo

Reply from Premium Car Buying Service

Thank you for your kind comments and feedback.
As an independent company, your review is extremely important to us and very much appreciated.

Kind regards,
Premium Car Buying Service

Rated 5 out of 5 stars

Abs is great!

Sold a Vellfire Toyota with Abs. He has been great help test driving and talk through the details.

April 2, 2026
Unprompted review
Premium Car Buying Service logo

Reply from Premium Car Buying Service

Thank you for your kind comments and feedback.
As an independent company, your review is extremely important to us and very much appreciated.

Kind regards,
Premium Car Buying Service

Rated 5 out of 5 stars

I sold my Porsche macan turbo to Conor…

I sold my Porsche macan turbo to Conor and got 2k more than motorway, he had great knowledge about cars and understood the value of my car second time seeking to these guys won’t go anywhere else

March 12, 2026
Unprompted review
Premium Car Buying Service logo

Reply from Premium Car Buying Service

Thank you so much for the great feedback! We’re thrilled to hear that Conor made selling your car such a positive experience.
We hope to see you again in the future!

kind regards
Premium Car Buying Service

Rated 5 out of 5 stars

Easy handover

Conor was polite and explained the process thoroughly. He carried out a full inspection and test drive and offered me close to the agreed price on the telephone. There was no major devaluing as is familiar with some other firms that buy cars for cash.

March 16, 2026
Unprompted review
Premium Car Buying Service logo

Reply from Premium Car Buying Service

Thank you for the 5-star review! We always strive to ensure you get the most accurate and fair price from the start. Honest and transparent customer service is at the heart of what we do, and we’re thrilled you found our service just that.

kind regards
Premium Car Buying Service

Rated 5 out of 5 stars

Conor and Stuart were both extremely…

Conor and Stuart were both extremely professional and Conor was particularly thorough in his examination of both the cars.
We found them to be very fair with their handling and pricing of the cars and would recommend the company to anyone considering selling their car

March 23, 2026
Unprompted review
Premium Car Buying Service logo

Reply from Premium Car Buying Service

Thank you for the fantastic review! We’re so pleased to hear that Conor and Stuart made your experience both friendly and professional, and that you were happy with the price and how smoothly everything went. We really appreciate your kind feedback and are delighted we could make the sale quick and hassle-free!

kind regards
Premium Car Buying Service

Rated 5 out of 5 stars

Recently sold my Audi S5 with these…

Recently sold my Audi S5 with these guys. Straight forward one honest people. Got a little less than I imagined, but all the imperfections were pointed out. Great doing business with them

March 29, 2026
Unprompted review
Premium Car Buying Service logo

Reply from Premium Car Buying Service

Thank you for your kind comments and feedback.
As an independent company, your review is extremely important to us and very much appreciated.

Kind regards,
Premium Car Buying Service

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