While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 59 reviews, reviewers had a great experience with this company. Customers consistently praise the company's service, highlighting its reliability and the wide array of features it offers. Many people are particularly impressed with the exceptional customer service, noting the staff's helpfulness, quick response times, and professional approach in resolving issues. The user experience is frequently described as smooth and efficient, with many appreciating the ease of use and consistent performance. However, some customers also noted issues with their service being suspended due to terms of service violations, and a few experienced difficulties with video streaming, such as "no streams available" or stuttering. A small number of people also reported slow responses from customer service or a complete lack of response to their inquiries.

What people talk about most

Service

People report positive experiences with service. Customers consistently praise the exceptional level of... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers praise the support... See more

Response time

Consumers generally express satisfaction with response times. Many customers report fast communication, with... See more

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the support team for their... See more

User experience

Users describe positive interactions with the user experience. Many customers praise the service as amazing,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It took me more than a year to realise that Premiumize is much more than a debrid service but when I did it opened a whole new world for me. It looks like they are really expanding their services a... See more

Rated 5 out of 5 stars

When I first encountered them a couple years ago, I was wary - who would not be? It is not a "household brand" and with all the scams, it was understandable. I had not had any reason to test the... See more

Rated 5 out of 5 stars

Customer care responds promptly and clearly by email when visit their website. As well, a snafu in them changing billing providers this week caused many subscribers to receive a “Your subscription has... See more

Rated 5 out of 5 stars

Tried Premiumize because the Debrid's and others all stopped working for me. People need to stop complaining and tweaking out when these things don't work, this isn't Best Buy folks. Location, VPN, IS... See more


Company details

  1. Telecommunications Service Provider
  2. Internet Service Provider

Information provided by various external sources

Premiumize.me helps you to remotely fetch, store, process and stream media content. You can use Premiumize in your browser, with our apps and many external tools and plugins.


Contact info

4.1

Great

TrustScore 4 out of 5

160 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

One of the best Multihosters

Honestly one of the best Multihosters on the market. Great features, good prices, especially during the specials. So far everything worked perfectly for me and if not the support is great as well

June 17, 2019
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, very rarely do I have problems streaming my media. Very consistent and diverse package of services.

June 15, 2019
Unprompted review
Rated 5 out of 5 stars

Premiumize is an outstanding service…

Premiumize is an outstanding service that works flawlessly. The level of commitment they have in making sure there customers are satisfied is phenomenal! I definitely recommend giving them a try you won't be disappointed.

June 12, 2019
Unprompted review
Rated 5 out of 5 stars

Long time customer,

Long time customer,

very happy with the service using mostly the cloud torrent/usenet.

Also great support team :)

June 6, 2019
Unprompted review
Rated 2 out of 5 stars

Most of the file hosts no longer work…

Most of the file hosts no longer work please try again later..
gets a bit much after a while go elsewhere they have gone down hill this year well below par will not be renewing.

Torrent downloads works about 7 out of ten so at least its not a total loss.

March 25, 2018
Unprompted review
Rated 2 out of 5 stars

Recent changes in UI, TOS and restrictions in Jan 18 makes service sucky now

Have been a pretty happy user of this service and even extended for a few years. But now I'm very sorry that I did that, as their recent UI changes and TOS have become very restrictive and frankly makes service not very user-friendly.

Be very aware that as of Jan '18, they've severely limited their cloud downloads to max of 10 downloads at a time without any queuing ability. This was a big change from their previous policy and advertisements touting cloud downloads of torrents and nzbs.

Their customer service will hide behind the fineprint that they can change their TOS at anytime to restrict what they previously claimed as their advantage of cloud download abilities.

Also their UI now as part of new year's update is really messed up (waiting for fixes to be put in), but it is really sucky currently.

January 15, 2018
Unprompted review
Rated 4 out of 5 stars

premiumize.me

Have used them before and rate them highly although they are more expensive than some others.One thing i do like is payment can be made with paypal but if you do use it the price does go up slightly.

November 18, 2016
Unprompted review
Show reviews in all languages. (160 reviews)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look