Premium Lithium Reviews 78

TrustScore 2.5 out of 5

2.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 2 out of 5 stars

I'm beginning to think this company was set up to fail or perhaps just as the director (Hurray) was inexperienced - company: 10624408. In a rush to take as much cash orders as possible with very very... See more

Rated 1 out of 5 stars

Pay Attention !! Premium Lithium Ltd went into Voluntary Liquidation on 24 March 2024. Paid over £12k for batteries to be delivered & installed early Jan 24. Lots of e-mails, excuses, reschedule... See more

Rated 1 out of 5 stars

Now that the company has gone bust and left several customers out of pocket, can anyone share details of the Chinese inverter/battery supplier? We have a load of useless batteries as we can’t find inv... See more

Rated 5 out of 5 stars

So far so good... Bought batteries, very good customer service. Had batteries about 6 months now and all seems fine, am using constantly, charging with solar now but first few months in sunless UK w... See more

Company replied

Company details

  1. Energy Equipment and Solutions
  2. Battery Manufacturer
  3. Environmental Renewable Natural Resources
  4. Green Energy Supplier
  5. Solar Energy Company
  6. Solar Energy Equipment Supplier

About Premium Lithium

Written by the company

banner image one

Premium Lithium is on a mission: to assist anyone to benefit from our cutting-edge technologies that will manage and reduce their energy costs and enable them to become more energy independent.

That’s why whatever your circumstances, we’re certain to have a solution for you to reduce and save on your energy costs.

Most of our customers can reduce their energy costs by up to 90% with our Smart Batteries alone, and with our solar panel arrays, you could be totally energy independent and actually make money by selling your excess energy!

Want to find out how much you could reduce your energy costs by?

Then contact us using the link below to speak to one of our team today!

Contact Us

Our solar panel installations use the latest all black solar panels to maximise the amount of electricity generated on your roof.

Our custom designed and manufactured Premium Lithium Smart Batteries are a perfect option for you to store electricity from an existing solar panel array.

They can also be programmed to charge up during the cheap off-peak electricity hours, reducing or totally removing the need to use more expensive peak electricity rates.

Not only that, but with our unique modular design, you can expand your Smart Battery as your energy needs increase in the future, making your solution future-proof.

Unsure about which option is best for you? No problem, our team of expert advisors are here to guide you with the option that best works for you:

Speak To Us Today

Are you a commercial customer? No problem, all of our solutions work with commercial properties too – what’s more, subject to status we can offer up to 100% financing too!

With a proven track record of excellence, our solutions are perfect for both residential and commercial customers.

Book a Consultation

Put your trust in the experts - our 100%, 5 star review speak for themselves.

Contact us today using the details below to find out how we can help you.



Contact info

2.3

Poor

TrustScore 2.5 out of 5

78 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Future, here we come!

Our system has been installed and it was WELL worth the wait! Excellent service from the company and the installation team were brilliantly efficient and knowledgeable. It feels like having some future tech in our home, which is exciting, and looking at the app to monitor our energy has become a bit addictive! : )

April 24, 2023
Unprompted review
Premium Lithium logo

Reply from Premium Lithium

Hi Imogen,

Thanks for such a warm and wonderful review.

You were a complete delight to work with and we are so happy that you got the solution you wanted.

We love our future tech too and it’s so exciting for us to work with people who are as enthusiastic about green energy and renewables as much as we are!

Many thanks for putting your faith and trust in Premium Lithium – we’ll never let you down!

Team Lithium

Rated 5 out of 5 stars

Excellent set up and value.

Had full solar array with batteries installed and PL have been excellent. Matthew was more than happy to spend lots of time talking through kit and requirements and, possibly most important of all, very competitively priced (cheaper than three other quotes for the same set-up).
We had some delays in installation, which was linked to availability of sub-contractor installers, but PL compensated us for this delay of their own initiative and without any request to do so.
Would absolutely recommend.

October 9, 2022
Unprompted review
Premium Lithium logo

Reply from Premium Lithium

Hi Oliver,

Thanks for your positive words, it’s great for us and our team here these things so thanks!

Unfortunately, as can sometimes happen, even with the best will in the world, you did experience some delays which we were disappointed about. However, as you rightly said, we did take the initiative to ensure you were compensated for this. We felt this was the only fair and ethical thing to do under the circumstances!

We are always available to answer any questions and assist as much as required.

Recommendations and word of mouth to family and friends are the biggest honour anyone can give us, so we really appreciate this very much!

It was wonderful working with you and don’t forget, we are always here for you if you need us.

Thanks again!

Team Lithium

Rated 5 out of 5 stars

helpful and cooperative

I recently had a 20kw PowerPlant battery and solar panels with 5kw inverter installed. Matthew and Jonathan were very helpful in implementing the solution that I required.
They listened to what I needed. They were very helpful and cooperative. They also communicated well. It took a while because I had very specific requirements but I am now very happy with what I have.

March 18, 2023
Unprompted review
Premium Lithium logo

Reply from Premium Lithium

Hi Niall,

Many thanks for such a kind review!

We believe the first step in assisting anyone is to listen carefully to what they are looking for rather than force someone into something that is not perfectly suited for their needs.

While as you say your had specific requirements, we wanted to make sure you were totally happy.

It’s great to hear you are happy with things and don’t forget we are always here for you should you need us in the future or if you are even looking to upgrade your energy solution in the future.

Many thanks for putting your faith and trust in Premium Lithium – we’ll never let you down!

Thanks again.

Team Lithium

Rated 5 out of 5 stars

Unusually helpful

Really good product as well as professional, friendly and informed customer service

March 29, 2023
Unprompted review
Premium Lithium logo

Reply from Premium Lithium

Thanks for your kind words, we're always here if you need us.

Team Lithium

Rated 5 out of 5 stars

A great local company who we have used…

A great local company who we have used twice now.
The 1st time was to purchase a lithium battery for our campervan, Matthew was extremely helpful even opening up the warehouse on a bank holiday for us.
Our 2nd and most recent experience was to have batteries installed in our home so we have maximum benefit from our solar panels, we found the company really easy to deal with from start to finish.
Matthew went out of his way to compensate us due to a delay in installation which was a very welcome surprise.
Jonathan is very knowledgeable and was very helpful in explaining the system app to us.
The 2 electricians who did the installation were very friendly and courteous and we had every confidence in their work.
We didn't shop around for the best deal because we were so at ease with Premium Lithium from our 1st experience. The bonus is that they are fairly local to us as we like to support local businesses where we can.
Thank you to Matthew, Jonathan, Marcus and the team. We wouldn't hesitate in recommending Premium Lithium to anyone.
Roz and Neil Mallett

February 24, 2023
Unprompted review
Premium Lithium logo

Reply from Premium Lithium

Thanks for such a lovely and kind review, Roz!

Thanks for not only your business when it comes to our leisure batteries but also putting even more trust in us to provide your property with our Smart Battery solutions.

We were very sorry that you experienced a delay with your installation. This can happen on occasion when we are using subcontractors, but we certainly ensure that we do what we can always to ensure customers affected by these delays are compensated for them out of our own pocket. This is simply what we consider fair and kind in this circumstance though we appreciate that our competitors often take different view on this.

Recommendations and word of mouth to family and friends are the biggest honour anyone can give us, so we really appreciate this very much! It was wonderful working with you and don’t forget, we are always here for you if you need us.

Thanks again!

Team Lithium

Rated 5 out of 5 stars

Excellent company to deal with and great product.

Very helpful and knowledgable company. Nice to have sensible, real life offers which really benefit the users. I would definitely buy from them again. One very happy customer

February 24, 2023
Unprompted review
Premium Lithium logo

Reply from Premium Lithium

Thanks for your kind words.

We do try to offer solutions that can work for everyone and at a price that is affordable too – we believe this is one of the many ways we differentiate ourselves form competitors.

Thanks again!

Team Lithium

Rated 5 out of 5 stars

Excellent communication from Matthew…

Excellent communication from Matthew and informed advice given as to product suitability and type. We have had a solar panel installation with battery storage system fitted and it all looks good.
The installation team who fitted everything in one day were professional and pleasant. We would definitely recommend.

February 16, 2023
Unprompted review
Premium Lithium logo

Reply from Premium Lithium

Hi Wendy and Sharon,

Thanks for your review and everything else.

We are always available to answer any questions and assist as much as required.

Recommendations and word of mouth to family and friends are the biggest honour anyone can give us, so we really appreciate this very much! It was wonderful working with you and don’t forget, we are always here for you if you need us.

Thanks again!

Team Lithium

Rated 5 out of 5 stars

Thanks so much to Premium lithium for…

Thanks so much to Premium lithium for all your advice and help throughout the whole purchase and installation of my new batteries, they were always on hand to answer any questions, I wouldn’t hesitate in recommending them to anyone.

February 1, 2023
Unprompted review
Premium Lithium logo

Reply from Premium Lithium

Thanks for your kind words Lloyd, always here to help as you know!

Hope to hear from you soon.

Kind regards
Team Lithium

Rated 5 out of 5 stars

A lovely company to deal with

A lovely company to deal with. The two people I spoke with, Matthew and Nick, were very helpful. Even helping with advice on other parts of my system. I now have upgraded my aging system with two new shiny batteries from their ever growing online range. They are a company close to home who you can confidently rely on. And a tempting discount system if you don't mind waiting a few months. I'll be recommending to everyone.

January 23, 2023
Unprompted review
Premium Lithium logo

Reply from Premium Lithium

Hi Tim,

Thanks for positive words. Glad you've been able, like many, to benefit from our generous pre-ordering system!

We are always available to answer any questions and assist as much as required.

Recommendations and word of mouth to family and friends are the biggest honour anyone can give us, so we really appreciate this very much! It was wonderful working with you and don’t forget, we are always here for you if you need us.

Thanks again!

Team Lithium

Rated 5 out of 5 stars

Highly recommended

Spent a bit of time looking around for solar panels and battery storage. Premium lithium not only matched but beat the price offered by others. The staff were friendly and helpful from the outset, happy to answer any questions.
They visited my address, were polite, informative and reassuring giving honest opinions on the system.
Installation was swift, tidy and minimal disruption. Making sure everything was working correctly before they left.
Very happy with the service provided. And have recommended them to family and friends.
Highly recommended.

December 9, 2022
Unprompted review
Premium Lithium logo

Reply from Premium Lithium


Hi Graham,

Many thanks for you wonderful review of Premium Lithium. We are really glad you had such a positive experience with us and our installations teams. It is important that customers are treated courteously and respectfully at all times, especially during the installation process.

We really value recommendations to family and friends, most of our business comes form this, so that it really lovely to hear!

Don’t forget, we are always here for you if you need us.

Thanks

Everyone at Team Lithium

Rated 5 out of 5 stars

Happy Customer!

I am very pleased with the Powerpanel 9.47 kWh battery I have purchased from Premium Lithium. I was a little nervous at first dealing with Premium Lithium. They are clearly a relatively small, but growing company, and when I initially purchased the battery I was aware there was a long lead time of several weeks before it was delivered. With it being a substantial financial commitment I was mindful of the potential risks involved. And I must admit I was also slightly put off by the ‘creative marketing’ on their website (but that may just be my age and my old fashioned views!?). However after reading reviews and speaking directly to Matthew and others in the office I realised that they were very genuine business people who are passionate about what they are doing, and indeed as others have already commented, focused on providing good customer service. I went ahead with the purchase using my Credit Card to give me some protection. I am please to say that the battery was delivery in the timescale expected, albeit with a slight delay due to an industrial dispute at the port. However Matthew ultimately keep me informed and reassured about what was happening. He was also very willing to give advice on suitable charge controllers and how I set the battery up etc.

I was impressed with the delivery company that Premium Lithium used. The battery had obviously been handled very carefully (unlike some packages I’ve recently received from other sources / delivery companies!). The delivery driver was very helpful too. I was very impressed with how the battery had been initially packed when leaving the factory in China. Some thought had clearly gone in to how to send the battery safely half way round the world! I also liked the fact that Premium Lithium had tested and Quality Assured the battery before sending it on to me.

The battery itself looks to be well designed and put together. The onboard Battery Management System appears to be a good quality and well featured. I have now fitted the battery myself and integrated in to my existing solar panel / inverter setup. I’ve had it running for a week or so, and so far I am really pleased with it’s performance. I am still fine tuning the settings between the Charge Controller, Battery and the Inverter. But after running a handful of cycles through the battery everything appears to be working solidly as it should. I am also very delighted to report that despite the very short December days, and at times mixed winter weather, having the addition of the battery has certainly significantly boosted the overall usable output from my system.

I am very pleased that I took the decision to buy this battery. My experience buying from Premium Lithium has also been good, and I would certainly recommend them to others. They are a small growing company, who I am sure will have challenges as they grow, but they are clearly not just focused on ‘box shifting’ and are offering competitively priced lithium batteries with solid value-add customer service. I sincerely wish Matthew and his team all the best with their business in future

December 16, 2022
Unprompted review
Premium Lithium logo

Reply from Premium Lithium

We love that you are happy with your purchase, and thanks for your business! We will pass on your appreciation to the relevant team members who are always thrilled to hear their efforts, enthusiasm and passion is well received by our customers.

You’re right, we are growing quickly, very fast in fact, but that means it’s even more important that we ensure every customers at all times. Don’t forget, our service does not stop with selling and installing your energy solution – we are always on hand to assist in any way we can and in the unlikely event that you need further support, we are just an email or call away.

Thanks for being wonderful to do business with.

Hope you and your family have a wonderful Christmas!

Matthew

Rated 5 out of 5 stars

POWERPODS BY PREMIUM LITHIUM

I have been so happy with the performance of the equipment and service I ended up Buying one of the power pod 5 kW they also do a 10 kW and a 15 kW that I’m saving up to buy until I reach 15 kW a great investment from a great team with value for money The power pod works great with my Victron easy solo-2 3kva I had one of Victron
Seller and engineer log in to my Victron to help with the set up and he was happy with the performance of the power pod battery and the set up was very Successfully via VRM over the Internet thanks again premium Lithium

December 2, 2022
Unprompted review
Premium Lithium logo

Reply from Premium Lithium

Hi David. Thanks for such a lovely review. It’s always great to hear you have had a great experience with us. You have been an absolute pleasure to work with and we are really grateful that you reached out to write this. Don’t forget, our service does not stop with selling and installing your energy solution – we are always on hand to assist in any way we can and in the unlikely event that you need further support, we are just an email or call away. Thanks for being wonderful to do business with!

All the best from Team Lithium.

Rated 5 out of 5 stars

Excellent experience with Premium Lithium

Contacted Premium Lithium to enquire abiut a 20kw battery pack to power my property that i could charge up overnight at the cheap tariff. Dealt with Natalya all the way through the process. Couldn't fault Natalya as she would answer any question i had , of which there were many. Always got back to me quickly with any requests for information. Natalya is a credit to the company and i never fekt pressured , very proffesional.Gave me 3 quotes and discussed the best option thoroughly with me. Would highly recommend Premium Lithium.

November 1, 2022
Unprompted review
Premium Lithium logo

Reply from Premium Lithium

Many thanks, Chris. Glad that we were able to find a solution and help at a time of need - have a Merry Christmas with your family, and we look forward to catching up next year.

Many thanks
Team Lithium

Rated 5 out of 5 stars

5 star service all round

5 star service all round, superb company, excellent communication.
Premium Lithium installed an Automatic EPS switchover system through the Premium Lithium Energy Hardship Fund to keep my husbands medical equipment running through the planned power cuts, we are so grateful as this has given us such peace of mind.

We also had solar panels and a smart home battery installed, they provided an excellent service and have a great team of installers for the whole process. Matthew kept us up to date at all times.

We wouldn't hesitate is recommending him and his company.

December 7, 2022
Unprompted review
Premium Lithium logo

Reply from Premium Lithium

Dear Val,

Thanks so much for your kind comments, which I have passed onto the team!

It was a pleasure working with you, and I'm so glad that our Energy Hardship Fund was able help, given you power cut protection when you most need it.

Wishing you, Anthony, and the rest of the family a Merry Christmas, from Matthew and the rest of Team Lithium!

PS - don't forget we are always on hand for you should you need us.

Rated 5 out of 5 stars

Excellent battery, excellent company, excellent customer service!

Excellent battery, excellent company, excellent customer service!
I live in my self converted Transit van camper full time and needed to upgrade from WLA batteries to LiFePO4. After extensive research I found that Premium Lithium offered the best value and most promising product.
I took delivery a couple of months ago and I can honestly say moving to LiFePO4 has changed my life in a van.
The 100ah Faraday has put up with my demands and many part charges from the UK’s terrible lack of sunshine. On the other end of the scale, during the heatwave, the strong sun had this battery fully charged by 10am and kept it topped up and acting as a buffer for the charge controller until the sun went down.
I run all Victron electronics for the charging, both solar and mains. I’m yet to install a dc-dc charger but it’s next on my list.
There’s something to be said for a UK based company and their customer service. I’m always happy to pay a premium to be able to talk to someone when I need too, not wait days for a reply email only to find they never answered your question so the cycle starts again.
Premium Lithium I must say, could teach other companies a thing or two about customer service!
I emailed one Sunday morning with a question and was shocked to see a reply and answer within 5 minutes. I wasn’t expecting a reply until Monday which was fine by me. You don’t get that very often!

The battery itself has performed exemplarily, so much so that I now forget it’s even there. A weekly check on the app to make sure all is as it should be and that’s enough! It’s earned my trust and I just let it get on with managing itself.

I’m running 6 led lights, a 70watt 6000 lumen led spot lamp, Vitrifrigo fridge (24/7) a 19” 12v led tv, 5kw diesel night heater (draws 12 amps on start up) water pump, a 15 amp water pump for an enclosed boiler, and a plethora of devices that need charging. When the fridge kicks in, there’s not even a flicker of any of the lights, unlike on WLA. the tv runs flawlessly and the spot light stays on in full power without dimming.

If you’re thinking of switching to LiFePO4, you’ll do no better than choosing these guys 👌

December 4, 2022
Unprompted review
Premium Lithium logo

Reply from Premium Lithium

Hi Shane, many thanks for your kind words & continued support. While we are always on hand to support - we can't always promise you'll get such service on a Sunday morning ;)

It's been a pleasure working with you, Shane - always excited to hear about your latest project. Keep us involved!

Merry Christmas to you and your family.

Matthew & Team Lithium

Rated 5 out of 5 stars

I ordered 2x 200ah batteries which were…

I ordered 2x 200ah batteries which were delivered last week. I haven’t installed them in my camper yet as some work needs doing first but on opening the boxes I was very pleased at the appearance of them very smart and modern looking just hope they perform as well. I had a hiccup on delivery as I wasn’t at home but Mathew was on the ball and rescheduled another delivery the next day. I have communicated with Mathew a few times and have had my questions answered promptly. I would have no problem recommending this company in the future.

November 28, 2022
Unprompted review
Premium Lithium logo

Reply from Premium Lithium

Hi Michael. Many thanks for your 5 star review, it is very much appreciated! We are glad to hear that you are pleased with our batteries. Don’t forget we are always here for you to answer any questions or queries you have.

Also, if you have a need for any more batteries, including our larger Smart Home and Commercial batteries, then please do let us know! Thanks again for your review!

Matthew and everyone at Team Lithium

Rated 5 out of 5 stars

20kWh system ordered

We ordered a 20kWh battery system for our Solar Panels, and an EV charger from Premium Lithium. Matthew was extremely patient in answering all my (many) questions to try and determine if this system was appropriate for us and would work out cost effective. Compared to other providers we spoke to, Premium Lithium supplies a much bigger battery (others seem to be between 4kWh and 11kWh), and at a lower cost per kWh. This will make it more effective in allowing us to store solar generation and cheap overnight electricity, and therefore much more cost effective in the long term. At our request, Premium Lithium have delayed the installation until next year, so I can't review the system performance yet. However, in terms of dealing with the company, Matthew and the team have been very good and accommodating in responding to our needs, and I would recommend them as a team to deal with.

November 19, 2022
Unprompted review
Premium Lithium logo

Reply from Premium Lithium

Hi Andy. Many thanks for your kind review, it is very much appreciated! We are glad our pre-order option enabled you to get the price to match your budget. We are looking forward to getting this installed next year and assisting you on your exciting journey to energy independence!

Thanks again for the trust and faith you have placed in us – we won’t let you down. All the best.

Matthew and everyone at Team Lithium

Rated 5 out of 5 stars

Thank you from Ukraine!

We contacted many companies for help and Premium Lithium answered our prayers. They provided their excellent batteries to us at a loss so that we could use them in our emergency vehicles in Ukraine to help our citizens. Premium Lithium have literally helped save the lives of my people and for that we are eternally grateful. We love you guys!

November 11, 2022
Unprompted review
Premium Lithium logo

Reply from Premium Lithium

Hi Roman, it is our pleasure entirely. You guys are doing amazing work and we're honoured to be part of it. We are here for you wherever and whenever you need us!

From everyone at Team Lithium.

Rated 5 out of 5 stars

I bought 2x Lithium Life Po4 200ah…

I bought 2x Lithium Life Po4 200ah batteries. They have performed really well over the last year with Nick and Matthew providing excellent support and advice before during and after purchase. I have recently had a problem with 1x battery which Nick sorted for me whilst I waited. Nothing is too much problem for these guys and I wouldn’t hesitate to recommend them.

November 4, 2022
Unprompted review
Premium Lithium logo

Reply from Premium Lithium

Thanks Steve, always here if you need us!

Rated 5 out of 5 stars

10kwhr batteries installed in loft

Bought 10kw of batteries from premium lithium. Installation was easy and with app installed on my phone can see what is going on with the battery. Service was very efficient and a good price!

September 24, 2022
Unprompted review
Premium Lithium logo

Reply from Premium Lithium

Thanks Ian, happy to have you up and running, and saving money. See you soon for your capacity upgrade!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look