Extremely unprofessional. Lost some of my paperwork, kept telling me different things every other day. The underwriter I worked with was useless. If they needed something of mine from loan officer wou... See more
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See what reviewers are saying
We worked with Donna Maxwell, and she was terrific. In particular, when our contingent offer was "bumped" by the Seller, she and her team were extremely responsive in helping speed things along so th... See more
I worked with Frank Sardina at the Buffalo office and I couldn’t be happier with his expertise and experience. Although I have purchased a home before it was not in NY. Frank was able to walk me throu... See more
We came to Premium Mortgage on a rec from our RE agent since an established bank with offices in Buffalo could not clear us for a loan even though they pre-qualified us three months earlier. Time... See more
Company details
Contact info
2541 Monroe Avenue, 14618, Rochester, United States
- 1 (844) 793-0177
- info@premiummortgage.com
- premiummortgage.com
I was not an easy client
I was not an easy client. Thay were great with me
The best service
This was our first home purchase and Premium Mortgage helped us every step of the way! They made sure we had documentation, payments and information as soon as possible to make everything go smoothly. I had many questions along the way and our representative always made herself available to answer. Excellent service, I would recommend Premium to anyone buying a home in WNY.
great service-Cheryl is a joy to work…
great service-Cheryl is a joy to work with-clients love her and premium is spot on for everything from application-actually pre-qual to close
Both Chris and Michelle at Premium were…
Both Chris and Michelle at Premium were tremendous. From their industry and documentation knowledge to their prompt responses to my constant questions, I couldn't have had a better experience. I highly recommend Chris, Michelle and Premium Mortgage. Thank you both!
I work with many mortgage companies but…
I work with many mortgage companies but Premium Mortgage outshines them all! Every deal I have ever had has had a successful closing. All transactions are drama-free. You have built an excellent team! Jackie Ruotsi is a rockstar!
I have been working with Donna Maxwell…
I have been working with Donna Maxwell for several years now and don't have one complaint . She is responsive and diligent in her job .
I hope to work with Donna in the future as much as possible
I Love Premium Mortgage!!
I Love Premium Mortgage!!! Local Experts Great and Fast service!!
Transaction was handled professionally
Transaction was handled professionally. Responses were quick and all dates were met as required.
More needs to be done
Always delayed on closing. Not conducting good checks on student loans- need better vetting of buyers.

Reply from Premium Mortgage
Mehila
Mehila, was wonderful to work with! Very responsive and professional. Would always keep me updated. I look forward to working with her in the future.
Great experience!
The Art of Professionalism and Timing
The professionalism and knowledge that has given to my clients is something you don't see everyday. Matt Secor and his team show that the process of buying a home can be a smooth process. In addition, Matt's availability when clients need him is second to none. To me it is very simply as an agent when I have a buyer that is ready to start the process of Purchasing their new Home timing is everything. They need to talk to someone as soon as they make the decision to purchase to put them at ease about the financing and their Options with so many programs out there. Matt's Team has proven that numerous times.
I truly appreciate how well Jeanie…
I truly appreciate how well Jeanie Nasello and Courtney Mattice take care of my buyer's throughout the mortgage process too make their home buying experience as stress-free and happy as possible! A huge thank you from your biggest fan- Lori McAlees @ McAlees Realty
Great service
Great service! Got the job done in a timely manner. i would recommend Premium Mortgage to a client.
Karen Haberer is the loan officer that…
Karen Haberer is the loan officer that I refer buyers to and there is a reason for that. Karen gets it done! I can always count on Karen.
The entire team was great to work with
The entire team was great to work with! I was contacted within a day after applying and from that point forward I was continually updated throughout the entire process. We had an extremely aggressive closing date, and hit the target with the help of Premium. I highly recommend Premium and would happily use them in the future!
They are the best we had some ups and…
They are the best we had some ups and downs with trying to get our house but they were amazing to work with supportive and everything I would recommend them all day long they have an amazing team thanks again for our beautiful home
Premium Mortgage Experience Very Positive
When proceeding through the mortgage approval process, I was guided very step of the way from Donna Maxwell, Kim Bell, and the entire team. I was informed of what I needed to do and how to do it. Everyone was helpful and friendly. The application process became stress-free for me due to the support from Premium.
Great people to work with!
They were very helpful throughout the home buying process, and always responded to my emails very fast!
We truly enjoyed our experience and…
We truly enjoyed our experience and hard work from Tina and Amy and love our new home.
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