Prepaid Financial Services Reviews 464

TrustScore 1 out of 5

1.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 145 reviews, most reviewers were let down by their experience overall. Many customers reported significant issues with accessing their accounts and making payments, which often led to carers not being paid on time. Reviewers frequently described the customer service as unhelpful and difficult to reach, with long hold times and unanswered calls or emails. The website was also a major source of frustration, with many experiencing login problems, validation errors, and general unreliability. Though some reviewers mentioned that customer service representatives were occasionally helpful, the overall sentiment highlighted a consistent failure in providing basic services and communication.

What people talk about most

Payment

Users describe negative interactions with payment, frequently reporting issues with accessing funds and... See more

Service

Customers had negative experiences with service, describing it as shocking, appalling, and terrible, with... See more

Customer service

People report negative experiences with customer service, often citing extremely long wait times, with some... See more

Website

Reviewers express significant frustration with the website, citing frequent crashes and prolonged periods of... See more

Response time

Customers consistently note negative experiences with response time, frequently reporting long wait times on... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Follow up from comment below (on 11/8). STILL NOT ANSWERING THE PHONE. Request by email (on 12/8/ticket 1248470) says someone will contact me by email within 48 hours - absolutely no contact.... See more

Company replied

Rated 1 out of 5 stars

Card totally unreliable and many issues when trying to do the simplest thing. Currently cannot log into my account. No-one answering the phone - spent hours with no reply. Company website says CS open... See more

Company replied

Rated 1 out of 5 stars

The worst banking system is at it again. Do you people realise carers need paying. They have motgages, direct debit, car payments and kids to look after. Request Payment Form hasn't worked for m... See more

Company replied

Rated 1 out of 5 stars

If you are receiving payment from a Council for care you are legally entitled to have that payment made into a dedicated Bank account that you set up.You do not have to use PPFS.My Council initaill... See more

Company replied


Company details

  1. Financial Institution
  2. Non-Bank Financial Service

Written by the company

Prepaid Financial Services Limited (PFSL) is a trusted provider of prepaid card solutions across the UK. Whether your card was issued through a government scheme, incentive or expense program, PFS puts flexibility and convenience in your hands. Manage your funds, check balances, and track transactions through our secure cardholder portals. Regulated by the Financial Conduct Authority (FCA), PFSL ensures your money is handled with safety, compliance, and care every step of the way. Need assistance? We’re here to help. Contact our support team, your feedback helps us improve and serve you better. Learn more at www.prepaidfinancialservices.com.


Contact info

1.1

Bad

TrustScore 1 out of 5

464 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Like most other reviews they tried to…

Like most other reviews they tried to scam me of £1800! Pretended to be my daughter but as the conversation moved on I realised it wasn’t my daughter! They sent me the details for sending the money and I told them I was reporting it to the police. They then deleted the details. Thankfully I had screenshot it and have now passed it to the police. Can’t believe how taken in I was at the start! These people have no shame!

January 19, 2022
Unprompted review
Rated 1 out of 5 stars

I was scammed last September and…still no response!

I was scammed last September and immediately contacted my bank who got in touch with this bank. Now 4 months later this bank still hasn't contacted my bank despite the fact that the rules state that they have 45 days to respond. You have no way of getting hold of them other than email - even though they supply a phone number that just goes to voicemail and you never get a response back. I have sent many emails to the Fraud team and the complaints team - which have been ignored! How they are allowed to still carry on trading is beyond me - but I will be taking this further

January 19, 2022
Unprompted review
Rated 1 out of 5 stars

SCAMMERS

I've been asked by my 'daughter'.....who is on holiday to transfer some money because she urgently needs an invoice paying for her business.....I almost fell for it until I started to drop in family members names.....who are no longer with us....and when they replied!!!!
It's an absolute scam
THIS IS NOT A BANK

January 18, 2022
Unprompted review
Rated 1 out of 5 stars

I also was scammed and lost nearly…

I also was scammed and lost nearly £5,000. I honestly thought I was 'talking' with my daughter who does the accounts for her company. I'm 72 and my pension is under £5k so it's a year's income I've lost. Before I open any bank account I have to thoroughly prove my identity. How do these scammers get away with it? Surely the police needs to shut them down.
Sherea Gordon-Harris
23-03-63
00332860

January 18, 2022
Unprompted review
Rated 1 out of 5 stars

Scammers bank.

This bank is used in the main by fraudsters. They are obviously not answerable to anyone. Surely they should be investigated. See all the reviews to back up my comments. They are encouraging scammers and thieves. They are themselves a scam bank.

January 16, 2022
Unprompted review
Rated 1 out of 5 stars

Scammed out of a large amount of money

This Financial Services are not proving to do a very good job. Last week received a very convincing What’s App message supposedly from my Son say this is his new number. Then very convincing message asking if I could help out by making a bank transfer for a considerable amount of money as he had to have new SIM card owing to water damage. It was so convincing I continued to make transfer, it was only when I was then asked by scammers to put more money in. After verifying with my son he had never contacted me asking for money, I rang Freud Team at Nat West Bank who then got me to Action Freud Team. Today I got a call from NatWest Scam team whom made me feel like I was the Scammer. I felt so bad I sat and cried alone for some time. I’m a 72 year old lady in not good health. Not once during the time since it happened has Nat West had the decency to contact me to ask how I was, I was told on first day that I would be contacted by support team!!! Was told there is lots of Scamming going on like this by Action Freud team. This has made me feel violated. Sick to the bottom of my stomach. I now feel even worse knowing that Nat West is part of this Financial Services.
PLEASE PLEASE BE AWARE OF ANYONE RECEIViNG WATTS APP MESSAGES.
These people are absolutely SCUM of the earth. Inflicting this on The Elderly, easy TARGETS

January 11, 2022
Unprompted review
Rated 1 out of 5 stars

I was nearly scammed yesterday

I was nearly scammed yesterday . The same mo as the others described here - a WhatsApp message purporting to be from my daughter saying she needed to make a payment . I’m pretty savvy, but I nearly feel for it until I saw the recipient . I’ve reported it . This organisation should be shut down

January 11, 2022
Unprompted review
Rated 1 out of 5 stars

Beware fraudsters using PFS accounts

Scammers use this bank, defrauding me of a rental significant property payment. I am awaiting a response from PFS to help recover the stolen funds, nothing concrete but understand the central bank of Ireland is investigating weak money laundering controls. Will post updates on my situation here.

January 9, 2022
Unprompted review
Rated 1 out of 5 stars

This bank is been used by fraudster.

This bank is been used by fraudster.
Patrick Okoh
23-75-24
10025730
Gave me this bank details I transferred £200 he claimed he didn’t received this money since September 2021.
My Halifax bank contacted this bank they confirmed the money was received.
I will not stopped until I received my money from these fraudulent people.
As said by others this bank need to be shut down after they have paid every single person they have defrauded.

January 6, 2022
Unprompted review
Rated 1 out of 5 stars

Sounds like a very dodgy bank

I too was the potential victim of a scammer pretending to be my son. The fraudster sent details of he account they wanted it paid into - about £4,000 . They gave the name of the account as Kerry Manning, sort code 23-03-63 account code 00465678. They refused to answer the phone, saying they were busy on the phone to the bank,

December 13, 2021
Unprompted review
Rated 1 out of 5 stars

Scam near miss

I was nearly scammed but luckily after a couple of exchanges realised it wasn't my daughter sending me messages. They tried to get me to send £2,900 to an account held with Prepaid Financial Services. I led them a merry dance thinking I was trying to sort out the money then the transfer. Really quite aggressive in their requests and trying to push me to send money before a specific time. I screen-shot the bank details which they later deleted but it was already too late for them. I then blocked their number - Some poor souls have fallen for this scam. This bank needs to be shut down having read earlier reviews on here. I have contacted the police and Antifraud Centre.

December 7, 2021
Unprompted review
Rated 1 out of 5 stars

MUST be shut down…

This organisation MUST be shut down immediately! Used by scammers. I genuinely thought I was chatting to my son on WhatsApp until he asked for money. Alarm bells rang. I phoned son on his normal number, he answered and knew nothing about this .

Why on earth are they allowed to use this dodgy outfit for bank accounts!

An absolute disgrace!!

December 7, 2021
Unprompted review
Rated 1 out of 5 stars

WhatsApp Scammers use this company

This company allow scammers to use their platform, my mother in law was contacted and defrauded out of 1500, the sort code used is directly linked to this company.

How is this allowed to happen, what are you doing to stop this.

Shameful

December 2, 2021
Unprompted review
Rated 1 out of 5 stars

Scammers and fraudsters should be their name!!!

This financial establishment continues to permit the use of their facilities to scammers and fraudulent users. Again another WhatsApp message purporting to be my son...said he had changed mobile phone provider, had a new number, to delete his old number, couldn't call me as he was with company, needed to pay a debt by that day, would pay me back tomorrow blah blah. I tried ringing the number, it cut off....the grammar and spelling in the message was weird, and the name on the account had red flags all over it. When he asked if it was done I messaged back "is it heck, you must think I was born yesterday". I blocked and reported the number and checked and changed all my privacy and security settings on WhatsApp. Reading these reviews it becomes more and more blatantly obvious that this organisation is as corrupt and fraudulent as the people they permit to use their services. A disgrace, they need shutting down.

November 30, 2021
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look