Prepaid Financial Services Reviews 464

TrustScore 1 out of 5

1.1

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Review summary

Created with AI, based on recent reviews

Looking at 145 reviews, most reviewers were let down by their experience overall. Many customers report significant issues with accessing their accounts and funds, often being unable to log in or transfer money, which directly impacts their ability to pay essential care providers. The service is frequently described as unreliable, with the website often crashing or displaying errors, and security systems causing repeated problems. Reviewers also highlight a severe lack of communication and extremely poor customer service, with calls going unanswered for hours, emails receiving no response, and a general inability to get help. These ongoing problems have led to vulnerable individuals and their carers facing immense stress and financial difficulties, with many unable to pay for vital care services. However, some customers also noted that they had been using the service for years without issues, and in one instance, a customer service representative was very helpful.

What people talk about most

Payment

Consumers find payment to be a source of significant frustration, with many reporting issues such as... See more

Service

People report negative experiences with service, with many reviewers expressing significant concerns about... See more

Customer service

Reviewers highlight negative aspects of customer service, with many expressing frustration over long wait... See more

Website

Customers had negative experiences with the website, with many reporting persistent issues logging in, often... See more

Response time

Clients share negative opinions on response time, with many reviewers expressing significant frustration over... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Follow up from comment below (on 11/8). STILL NOT ANSWERING THE PHONE. Request by email (on 12/8/ticket 1248470) says someone will contact me by email within 48 hours - absolutely no contact.... See more

Company replied

Rated 1 out of 5 stars

If you are receiving payment from a Council for care you are legally entitled to have that payment made into a dedicated Bank account that you set up.You do not have to use PPFS.My Council initaill... See more

Company replied

Rated 1 out of 5 stars

Local authorities need to review their contract with this unacceptable service which has been down for 5 days. The impact of this is that direct payments from people who employ their own carers throug... See more

Company replied

Rated 1 out of 5 stars

Card totally unreliable and many issues when trying to do the simplest thing. Currently cannot log into my account. No-one answering the phone - spent hours with no reply. Company website says CS open... See more

Company replied


Company details

  1. Financial Institution
  2. Non-Bank Financial Service

Written by the company

Prepaid Financial Services Limited (PFSL) is a trusted provider of prepaid card solutions across the UK. Whether your card was issued through a government scheme, incentive or expense program, PFS puts flexibility and convenience in your hands. Manage your funds, check balances, and track transactions through our secure cardholder portals. Regulated by the Financial Conduct Authority (FCA), PFSL ensures your money is handled with safety, compliance, and care every step of the way. Need assistance? We’re here to help. Contact our support team, your feedback helps us improve and serve you better. Learn more at www.prepaidfinancialservices.com.


Contact info

1.1

Bad

TrustScore 1 out of 5

464 reviews

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1-star

No history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

PFS is now EML Payments Ltd

Please note the PFS widely used for scamming was condamned in France. Now they have changed their name to EML Payments Ltd… integrating all old PFS card owners, including scammers into their new company system. Bad news….read the news on businesswire web site. Title: Prepaid Financial Services Is Now Known As EML Payments

October 10, 2022
Unprompted review
Rated 1 out of 5 stars

Terrible Service

Forced to use this 'service' because personal independent payments from the council go through this.

Terrible service. Almost every time I transfer money to this account we get a call from the bank, most likely because this service is also used by scammers and phishers.

Money sent never arrives same day, unlike a normal bank. Extremely hard to use compared to a normal bank account.

Now they are charging a 'replacement card free' of £3.50. The card is expired, a normal bank doesn't charge for this.

If your council use this service, please share your experience with them, perhaps, although it's unlikely they'll listen to you. Unfortunately, for the councils it means they can audit your account easier, so it's easier for them but 100x more difficult for us service users, who are by default towards the more vulnerable side of the population.

Oh, just had a payment to our payroll system rejected, we as many service users do, employ a PA. No idea why this was rejected, it was paid the last 2 months without issue and there are funds in the account. Now I have a battle to discover why and try and sort this out.

The prepayment card doesn't work for many online services, so I think I'm going to have to pay this from my our pocket and then attempt to transfer the money.

Nightmare!

September 17, 2022
Unprompted review
Rated 1 out of 5 stars

This bank facilities are using by lots…

This bank facilities are using by lots of fraudsters beware last week our friends lost £3000 by transferring money to an account holder in this bank pretend to be HMRC poor people only arrived here 6months ago this bank become Thiefs

July 4, 2022
Unprompted review
Rated 1 out of 5 stars

Scams

there is an email of customer services on the banks website. Just email them and hopefully they will do something about it. especially with the amount of these scams going about they will be inundated with emails

June 20, 2022
Unprompted review
Rated 1 out of 5 stars

Did anyone know their customer service…

Did anyone know their customer service number? 🤔 😳 👀
In this twenty first century a bank without a valid number what a shame! I paid money into a wrong account l need their number or email address

June 7, 2022
Unprompted review
Rated 1 out of 5 stars

I report to them fraudsters who have…

I report to them fraudsters who have opened accounts with this financial institution, but Prepaid Financial Services does not respond, even prohibits them from being harassed.I have been fooled by several account holders at this business. Prepaid Financial Services supports and accepts it. Be careful who you pay for!

June 5, 2022
Unprompted review
Rated 1 out of 5 stars

I hope this bank is not hiding criminals but looks like they are

I am not sure how much this bank is involved but it is definately used by scammers, sent Whatsapp message from 'my son' saying he had changed his phone number, messages back and forth then said he needed help to pay for a bill that was due the next day for goods that he had purchased from afterpay, sent bank details, however became suspicious and told my'son' that he could have the money in cash and collect it, obviously no one came and I called my son on his 'old' number and he confirmed that it was not him. No money was lost so we were lucky but many have not been, and I was prepared to transfer the money. This bank is at fault as it is allowing scammers to operate within its accounts and Whatsapp are at fault as their security is not that good, how did they get my contact?
Name and Shame: Mohammed Bashir account no 12630493 sort code 23-75-24 if he has an account with you he is committing fraud and you should be closing his account and reporting his activities to the police, maybe providing information so that others no so lucky will get their money back.

April 27, 2022
Unprompted review
Rated 1 out of 5 stars

Money laundered to criminals

Money laundered to criminals! Been Ignored since last year 2021 August, to recall payment. No respond what so ever, only automatic replies. Directors and CEO's ignoring me, some advising to contact their customer service, its a joke. Crime registered, Detectives on board, and invoices provided from this company dont stop them from operating, while they ignore you as a victim
Run from this company !

April 7, 2022
Unprompted review
Rated 1 out of 5 stars

be careful they took from me 8000 GBP

be careful they took from me 8000 GBP, scammers, they don't answer on my emails.
why this company is still exist !! why?
because they are working with the government
they have many partners with them
to see that write in google: "prepaid financial services inurl:gov.uk"
that's means you can't do anything to them, even you report them.
check their bad reviews, since 2019 three years ago and There is no judicial body that has prosecuted them

March 13, 2022
Unprompted review
Rated 1 out of 5 stars

80 yr old father scammed out of £2100…

80 yr old father scammed out of £2100 yesterday by person pretending to be 'me' using a new phone. His bank was contacted immediately but no luck on a refund. How can our legal system permit this so called bank to exist in the UK? How can legitimate banks allow payments to accounts linked to it? Banking Ombudsmen next I think.

March 12, 2022
Unprompted review
Rated 1 out of 5 stars

We had an email invoice intercepted and…

We had an email invoice intercepted and the bank details got changed to this bank . As a result we lost £16000. Our bank notified Pre Paid within 3 hours of the payment being sent in attempt to stop the fraud but Pre paid never responded.
This bank is being used to launder money and it doesn’t seem to be interested in doing anything to prevent it .

February 16, 2022
Unprompted review

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