Follow up from comment below (on 11/8). STILL NOT ANSWERING THE PHONE. Request by email (on 12/8/ticket 1248470) says someone will contact me by email within 48 hours - absolutely no contact.... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Prepaid Financial Services Limited (PFSL) is a trusted provider of prepaid card solutions across the UK. Whether your card was issued through a government scheme, incentive or expense program, PFS puts flexibility and convenience in your hands. Manage your funds, check balances, and track transactions through our secure cardholder portals. Regulated by the Financial Conduct Authority (FCA), PFSL ensures your money is handled with safety, compliance, and care every step of the way. Need assistance? We’re here to help. Contact our support team, your feedback helps us improve and serve you better. Learn more at www.prepaidfinancialservices.com.
Fourth Floor, 35 Great St Helen's, EC3A 6AP, London, United Kingdom
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I was scammed for £200 car deposit using Facebook market place, to a account at this bank. wish I had read the reviews.
Don't ever transfer money to this criminal bank.
This company harbours criminal accounts. Beware ! Avoid all association with this comoany and anyone using them ! At your peril !
Please note the PFS widely used for scamming was condamned in France. Now they have changed their name to EML Payments Ltd… integrating all old PFS card owners, including scammers into their new company system. Bad news….read the news on businesswire web site. Title: Prepaid Financial Services Is Now Known As EML Payments
A lot of scammers use these prepaid bank accounts and the company won’t do anything about it!
Forced to use this 'service' because personal independent payments from the council go through this.
Terrible service. Almost every time I transfer money to this account we get a call from the bank, most likely because this service is also used by scammers and phishers.
Money sent never arrives same day, unlike a normal bank. Extremely hard to use compared to a normal bank account.
Now they are charging a 'replacement card free' of £3.50. The card is expired, a normal bank doesn't charge for this.
If your council use this service, please share your experience with them, perhaps, although it's unlikely they'll listen to you. Unfortunately, for the councils it means they can audit your account easier, so it's easier for them but 100x more difficult for us service users, who are by default towards the more vulnerable side of the population.
Oh, just had a payment to our payroll system rejected, we as many service users do, employ a PA. No idea why this was rejected, it was paid the last 2 months without issue and there are funds in the account. Now I have a battle to discover why and try and sort this out.
The prepayment card doesn't work for many online services, so I think I'm going to have to pay this from my our pocket and then attempt to transfer the money.
Nightmare!
This bank facilities are using by lots of fraudsters beware last week our friends lost £3000 by transferring money to an account holder in this bank pretend to be HMRC poor people only arrived here 6months ago this bank become Thiefs
Fraud uses this bank and pretends to be HSBC and asks me to transfer money to a safe account, which is the account with Prepaid Financial Services. This bank is facilitating criminal and fraud
there is an email of customer services on the banks website. Just email them and hopefully they will do something about it. especially with the amount of these scams going about they will be inundated with emails
A person fraud wrote me on Whatsapp, he wanted me to send him money in this bank, telling that he is my son and need my help. I wanted to call bank and tell them about this situation but they don't have a customer service number. Be careful!
ME ACABAN DE ESTAFAR 3250€ SON COMPLICES DE ESTAFA!!! NO CONTESTAN AL TELEFONO, SALE UN BUZON QUE NO PUEDE RECIBIR MAS MESAJES.
Did anyone know their customer service number? 🤔 😳 👀
In this twenty first century a bank without a valid number what a shame! I paid money into a wrong account l need their number or email address
I report to them fraudsters who have opened accounts with this financial institution, but Prepaid Financial Services does not respond, even prohibits them from being harassed.I have been fooled by several account holders at this business. Prepaid Financial Services supports and accepts it. Be careful who you pay for!
Fraudsters which help criminals in money laundering .
I can't believe and understand why U.K. authorities don't stop them from running a financial service.
I will bring them to the book!!
I am not sure how much this bank is involved but it is definately used by scammers, sent Whatsapp message from 'my son' saying he had changed his phone number, messages back and forth then said he needed help to pay for a bill that was due the next day for goods that he had purchased from afterpay, sent bank details, however became suspicious and told my'son' that he could have the money in cash and collect it, obviously no one came and I called my son on his 'old' number and he confirmed that it was not him. No money was lost so we were lucky but many have not been, and I was prepared to transfer the money. This bank is at fault as it is allowing scammers to operate within its accounts and Whatsapp are at fault as their security is not that good, how did they get my contact?
Name and Shame: Mohammed Bashir account no 12630493 sort code 23-75-24 if he has an account with you he is committing fraud and you should be closing his account and reporting his activities to the police, maybe providing information so that others no so lucky will get their money back.
Money laundered to criminals! Been Ignored since last year 2021 August, to recall payment. No respond what so ever, only automatic replies. Directors and CEO's ignoring me, some advising to contact their customer service, its a joke. Crime registered, Detectives on board, and invoices provided from this company dont stop them from operating, while they ignore you as a victim
Run from this company !
IBAN FR76 2183 3000 0100 0120 4639 363 is a scam.
thief of identity of a real Doctor in France selling dental equipements
be careful they took from me 8000 GBP, scammers, they don't answer on my emails.
why this company is still exist !! why?
because they are working with the government
they have many partners with them
to see that write in google: "prepaid financial services inurl:gov.uk"
that's means you can't do anything to them, even you report them.
check their bad reviews, since 2019 three years ago and There is no judicial body that has prosecuted them
80 yr old father scammed out of £2100 yesterday by person pretending to be 'me' using a new phone. His bank was contacted immediately but no luck on a refund. How can our legal system permit this so called bank to exist in the UK? How can legitimate banks allow payments to accounts linked to it? Banking Ombudsmen next I think.
We had an email invoice intercepted and the bank details got changed to this bank . As a result we lost £16000. Our bank notified Pre Paid within 3 hours of the payment being sent in attempt to stop the fraud but Pre paid never responded.
This bank is being used to launder money and it doesn’t seem to be interested in doing anything to prevent it .
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.