Prepaidsims Reviews 134

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 130 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent customer service, noting the helpfulness and responsiveness of the support staff. Many people found the installation and activation process for both physical SIMs and eSIMs to be very easy and straightforward, with the products working instantly upon arrival in their destination countries. The coverage provided during travels is also consistently praised. However, some customers experienced issues with product functionality, reporting that some SIMs or eSIMs did not work at all or had intermittent connectivity. A few other people also felt that the information regarding product limitations, such as streaming services without Wi-Fi or MMS capabilities, was not clearly communicated.

What people talk about most

User experience

Customers consistently note positive experiences with user experience. Many reviewers found the setup and... See more

Product

Reviewers highlight ambiguous aspects of the product. While many customers praise the SIM cards for working... See more

Service

Users describe positive interactions with service. Many customers are very happy with the service received,... See more

Location

Consumers find location to be ambiguous. Many customers report excellent coverage in various international... See more

Customer service

Clients share positive opinions on customer service. Many customers report that the support team is quick,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is the second time we've used Prepaidsims in Japan. Our phones are not compatible with eSims so we use a physical sim card. They are excellent value and started working as soon as we switched our... See more

Rated 5 out of 5 stars

My experience with prepaid sims has been amazing. From their fabulous Customer Service when I've had to contact them, the prompt delivery of the sims and the coverage they provide when overseas has b... See more

Rated 5 out of 5 stars

My Europe trip got cancelled so I reached out to ask if the Europe esim I purchased could be exchanged for a New Zealand one for another trip in a couple months - thinking that I wouldn’t be able to d... See more

Rated 5 out of 5 stars

My experience is not involving any SIM card but the excellent PrepaidSims.com.au customer service. Last year I bought a sim card online but I couldn't use it because my travel plans suddenly change... See more


Company details

Information provided by various external sources

We offer top prepaid travel SIM cards covering over 100+ of the world's destinations. Buy a prepaid travel SIM for on your next holiday and stay connected like a local. Check out the latest deals on roaming free prepaid SIMs for Australian travellers a...


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

134 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great value and great service on Travel SIMs

Good value, easy to order and quick delivery of physical SIMs via post or eSim info via email. Set up instructions work really well and when my technical skills let me down, Alvin, the travel Sim specialist answers emails really fast to sort me out. I am a very happy customer.

April 23, 2026
Unprompted review
Rated 5 out of 5 stars

Didn't let us down!

This is the second time we've used Prepaidsims in Japan. Our phones are not compatible with eSims so we use a physical sim card. They are excellent value and started working as soon as we switched our phones on. They also provided excellent coverage throughout our travels. We wouldn't hesitate to use them again or recommend them to others.

April 1, 2026
Unprompted review
Rated 5 out of 5 stars

It does what’s on the label

It does what’s on the label! Automatically recognises you’re in a covered country and instantly connects you to the best available network. Have been using it for several years and recommended it to friends and people I meet. I hope it works for people who want to buy it outside Australia.

April 7, 2026
Unprompted review
Rated 5 out of 5 stars

It is reliable

It is reliable. I didn't encounter any time of interruption due to data issue. What I hope for further service is to have a local phone number, which I understand would cost more. Thank you.

April 1, 2026
Unprompted review
Rated 4 out of 5 stars

Useful to have Sim Card ready to install on arrival

Good to have a New Zealand Sim Card to install once we arrived in NZ, saved having to find one on arrival and not knowing where to go.
To have notification the balance was running low would have been good as we were caught up in an emergency situation and then had to spend critical time loading more funds using our Travel Card,

March 30, 2026
Unprompted review
Rated 5 out of 5 stars

Super easy to set up

Super easy to set up. First time using an esim on my iPhone 15 Pro and it was a breeze. When we landed, we got on the airport wifi and scanned the QR code. This installed the esim and it connected straight away.

April 11, 2026
Unprompted review
Rated 5 out of 5 stars

Will NEVER use e-sims again!!

Just returned from a month travelling Asia... Indonesia, Hong Kong, Vietnam and Singapore. Our Asia Prepaid sims didn't miss a beat! Activated them on arrival in Indonesia, kept them installed till we left Singapore. Our prepaid sims instantly worked at soon as we landed in the country... we didn't have to do any adjustments. We have previously tried e-sims and apart from complicated activation procedures, we never once got them to work! With Prepaidsims installation and activation was so simple. Install sim, change roaming and you're done.

Even with data only my wife and I were able to communicate through WhatsApp very successfully in all the countries.

Prepaidsim will be our communication choice from now on. ♥️ it!

March 11, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service! Selected the incorrect travel dates when purchasing however the wonderful support team were able to update the dates within a couple of hours of me reaching out for support.

March 31, 2026
Unprompted review
Rated 5 out of 5 stars

Very happy with eSIM. Using eSIM is new to us so initially…

Using eSIM is new to us so initially experienced difficulties to get the system going. We found the support provided by the Prepaidsims was timely and very helpful. We were able to resolve all issues to get system going. Very happy with products and support received, will definitely use them again in the future.

March 28, 2026
Unprompted review
Rated 3 out of 5 stars

Setting up was hard

Setting up was hard and I couldn’t do it until I got to my hotel. Unfortunately I had to ring the hotel for their courtesy bus so I had to get a stranger to ring for me - that wasn’t good. Apart from that it worked well.

March 9, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look