This is the second time we've used Prepaidsims in Japan. Our phones are not compatible with eSims so we use a physical sim card. They are excellent value and started working as soon as we switched our... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Information provided by various external sources
We offer top prepaid travel SIM cards covering over 100+ of the world's destinations. Buy a prepaid travel SIM for on your next holiday and stay connected like a local. Check out the latest deals on roaming free prepaid SIMs for Australian travellers a...
Contact info
Australia
- prepaidsims.com.au
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great value and great service on Travel SIMs
Good value, easy to order and quick delivery of physical SIMs via post or eSim info via email. Set up instructions work really well and when my technical skills let me down, Alvin, the travel Sim specialist answers emails really fast to sort me out. I am a very happy customer.
Helpful and efficient service…
Alvin was extremely helpful and quickly guided us to fix the problem.
Didn't let us down!
This is the second time we've used Prepaidsims in Japan. Our phones are not compatible with eSims so we use a physical sim card. They are excellent value and started working as soon as we switched our phones on. They also provided excellent coverage throughout our travels. We wouldn't hesitate to use them again or recommend them to others.
It does what’s on the label
It does what’s on the label! Automatically recognises you’re in a covered country and instantly connects you to the best available network. Have been using it for several years and recommended it to friends and people I meet. I hope it works for people who want to buy it outside Australia.
It is reliable
It is reliable. I didn't encounter any time of interruption due to data issue. What I hope for further service is to have a local phone number, which I understand would cost more. Thank you.
Great product at a very good price.
The Sim arrived earlier than I was expecting and once I installed it everything worked perfectly, very impressed.
Easy to set up and get started when we…
Easy to set up and get started when we arrived in Vietnam.
Useful to have Sim Card ready to install on arrival
Good to have a New Zealand Sim Card to install once we arrived in NZ, saved having to find one on arrival and not knowing where to go.
To have notification the balance was running low would have been good as we were caught up in an emergency situation and then had to spend critical time loading more funds using our Travel Card,
Great coverage and service
Great coverage and service. Been through north and south of the US. No problems. Easy activation.
Super easy to set up
Super easy to set up. First time using an esim on my iPhone 15 Pro and it was a breeze. When we landed, we got on the airport wifi and scanned the QR code. This installed the esim and it connected straight away.
Esims were easy to buy and work perfectly
Esims work excellent all over uk and europe. Would definitely buy them again.
Will NEVER use e-sims again!!
Just returned from a month travelling Asia... Indonesia, Hong Kong, Vietnam and Singapore. Our Asia Prepaid sims didn't miss a beat! Activated them on arrival in Indonesia, kept them installed till we left Singapore. Our prepaid sims instantly worked at soon as we landed in the country... we didn't have to do any adjustments. We have previously tried e-sims and apart from complicated activation procedures, we never once got them to work! With Prepaidsims installation and activation was so simple. Install sim, change roaming and you're done.
Even with data only my wife and I were able to communicate through WhatsApp very successfully in all the countries.
Prepaidsim will be our communication choice from now on. ♥️ it!
Very convenient and great support.
Very convenient, great and timely support. We really appreciated the support received. We used in Korea and now in Japan, will use one in Shanghai soon.
Excellent service
Excellent service! Selected the incorrect travel dates when purchasing however the wonderful support team were able to update the dates within a couple of hours of me reaching out for support.
Very happy with eSIM. Using eSIM is new to us so initially…
Using eSIM is new to us so initially experienced difficulties to get the system going. We found the support provided by the Prepaidsims was timely and very helpful. We were able to resolve all issues to get system going. Very happy with products and support received, will definitely use them again in the future.
Soon as i arrived it was working
Soon as i arrived it was working , i did run out of data the day before i flew home causing issues
Setting up was hard
Setting up was hard and I couldn’t do it until I got to my hotel. Unfortunately I had to ring the hotel for their courtesy bus so I had to get a stranger to ring for me - that wasn’t good. Apart from that it worked well.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








