Prepaidsims Reviews 134

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 130 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent customer service, noting the helpfulness and responsiveness of the support staff. Many people found the installation and activation process for both physical SIMs and eSIMs to be very easy and straightforward, with the products working instantly upon arrival in their destination countries. The coverage provided during travels is also consistently praised. However, some customers experienced issues with product functionality, reporting that some SIMs or eSIMs did not work at all or had intermittent connectivity. A few other people also felt that the information regarding product limitations, such as streaming services without Wi-Fi or MMS capabilities, was not clearly communicated.

What people talk about most

User experience

Customers consistently note positive experiences with user experience. Many reviewers found the setup and... See more

Product

Reviewers highlight ambiguous aspects of the product. While many customers praise the SIM cards for working... See more

Service

Users describe positive interactions with service. Many customers are very happy with the service received,... See more

Location

Consumers find location to be ambiguous. Many customers report excellent coverage in various international... See more

Customer service

Clients share positive opinions on customer service. Many customers report that the support team is quick,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is the second time we've used Prepaidsims in Japan. Our phones are not compatible with eSims so we use a physical sim card. They are excellent value and started working as soon as we switched our... See more

Rated 5 out of 5 stars

My experience with prepaid sims has been amazing. From their fabulous Customer Service when I've had to contact them, the prompt delivery of the sims and the coverage they provide when overseas has b... See more

Rated 5 out of 5 stars

My Europe trip got cancelled so I reached out to ask if the Europe esim I purchased could be exchanged for a New Zealand one for another trip in a couple months - thinking that I wouldn’t be able to d... See more

Rated 5 out of 5 stars

My experience is not involving any SIM card but the excellent PrepaidSims.com.au customer service. Last year I bought a sim card online but I couldn't use it because my travel plans suddenly change... See more


Company details

Information provided by various external sources

We offer top prepaid travel SIM cards covering over 100+ of the world's destinations. Buy a prepaid travel SIM for on your next holiday and stay connected like a local. Check out the latest deals on roaming free prepaid SIMs for Australian travellers a...


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

134 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

My experience with prepaid sims has…

My experience with prepaid sims has been amazing. From their fabulous Customer Service when I've had to contact them, the prompt delivery of the sims and the coverage they provide when overseas has been fantastic. Have just recently ordered 1 prepaid for Asia and 2 for Europe travels later in the year. Thanks to everyone at Prepaid Sims.

March 4, 2026
Unprompted review
Rated 5 out of 5 stars

NZ phone card

Just put the sim card in our phone, and we were ready to go, no mucking about trying to figure out a plan.
We could use our phones as soon as we got to NZ.

February 20, 2026
Unprompted review
Rated 5 out of 5 stars

Great support …

So happy with the supports I was given to activate my sim which I was having trouble activating the team member answered my email properly and the issue was sorted promptly I have always used prepaidsims when I travel overseas and they are very reliable

March 3, 2026
Unprompted review
Rated 5 out of 5 stars

New Zealand eSIM for two.

I bought an unlimited data eSIM wth local calls and hotspot tethering for New Zealand and it didn't miss a beat the whole trip. Easy to activate, great coverage on both islands and only one Sim needed for two people. Highly recommended.

February 3, 2026
Unprompted review
Rated 4 out of 5 stars

Worth the $

I found it unfortunate that I had to find wifi to be able to activate the SIM and the coverage isn’t available in some places. Definitely do not agree with the TV ads for the great coverage. Other than that I’ve had no issues and it’s been well used.

March 1, 2026
Unprompted review
Rated 5 out of 5 stars

Simple set up

Clear set up instructions, quick connection. No further thinking about data usage while travelling. Hotspots, peace of m8nd on network security.

February 27, 2026
Unprompted review
Rated 1 out of 5 stars

Bought a sim for Japan

Bought a sim for Japan. Upon arrival, sim would not activate. Phone has to be configured in complicated process to get sim to work. Unable to get the phone to function with the sim.
AVOID!!! There are other travel sims out there that can be trusted than this mob.

February 2, 2026
Unprompted review
Rated 5 out of 5 stars

Prompt Replacement eSIM

On arrival at my destination in Southeast Asia, the physical data SIM failed to work in my Google Phone, reporting it as unsupported (worked fine in an iPhone). I emailed Prepaid SIMs from the airport and they promptly responded by the time I got to the hotel and resolved the issue by issuing a replacement eSIM. Fantastic service, highly recommend.
Alvin the Travel SIM Guru lived up to his title. Thank you!

February 14, 2026
Unprompted review
Rated 5 out of 5 stars

Easy to use

Easy to install, the Prepaid Sim has given us access to everything we need from translators to Google Maps to accessing emails. We can also FaceTime with our grandkids.

February 11, 2026
Unprompted review
Rated 1 out of 5 stars

Not good

I used Tiktok to save a bunch of travel guides for Korea before I left home but when I got there Tiktok wasnt working for the reason I found out later the service provider they use for the SIM was Chinese. For some reason they block Tiktok in Korea which is weird. It made me think at first the whole SIM wasnt working because I had Tiktok set as my internet homepage and it said cannot connect to the internet. I later realised yeh it was OK just no Tiktok so I never did get to access those travel guides. I found their support staff a bit condescending treating me as if I was some kind of moron when its basically a technical issue with their product. My travel companion who got one on arrival at the airport had no issues with theirs so I wished Id just done that. I started thinking why am I getting stressed talking to some IT support person when Im on holiday. One of their suggestions was to break the SIM take photos request a refund. Basically i expected a 100% trouble free service and it wasnt so I dont recommend them but yeh the SIM was working just not for the main site I wanted to use while I was there.

February 18, 2026
Unprompted review
Rated 5 out of 5 stars

Quick delivery and good responsiveness…

Quick delivery and good responsiveness to the one question I asked pretrip. Followed easy instructions to set up Access Point Name on plane to Japan and the card worked perfectly as soon as we landed and throughout holiday. Others I travelled with had limits on their data and were rationing use, but I was fine. Would definitely use again.

February 1, 2026
Unprompted review
Rated 5 out of 5 stars

Great connection without interruption

I used this unlimited e sim card in japan while stayed in Tokyo and traveled rural area. tbh, this is the best sim card I have ever used. No interruption even in the busy Tokyo, connection was smoothly and strong. Highly recommended.

January 29, 2026
Unprompted review

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